Total 2 job vacancies by AWD online

IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software and hardware technical troubleshooting skills with a willingness to learn new skills is required for a busy service desk with a well-established company based in Welwyn Garden City, Hertfordshire.


SALARY: Dependent on Experience + Benefits

BENEFITS: Company performance related bonus scheme, 20 days annual leave rising to 25 days after 2 years company service (plus bank hols) and inclusion in the companies Group Life Insurance after the first year.

LOCATION: Welwyn Garden City, Hertfordshire (AL7) – 100% Office Based

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software and hardware technical troubleshooting skills.

Working as an IT Support Engineer / First Line and Second Line Help Desk Analyst you will have experience in dealing with customers and have the ability to manage a wide range of technical problems in a logical manner, in what can be a challenging and demanding environment. Training will be provided where necessary.

As an IT Support Engineer / First Line and Second Line Help Desk Analyst you will join a busy service desk with a company that is a respected, established and growing, that develops, sells, and supports its own Social Housing Software along with a number of other complimentary third party applications throughout the entire UK. Having been in business for more than 35 years, the organisation is committed to providing a first class service to customers through employee development and progression.

Through their Enhanced Support Service, the organisation also offers a complete outsourced IT solution covering all aspects of system support and administration. This provides staff with a fantastic opportunity to gain knowledge in all aspects of IT and offers a great deal of variety in a support role.

As a successful candidate you will gain experience in areas such as:

• Supporting a highly successful Integrated Housing Management Software

• Routers, Firewalls and Virtual Private Networks

• Windows and Linux Server Administration

• Virtualisation and Cloud Technologies


CANDIDATE REQUIREMENTS

As an IT Support Engineer / First Line and Second Line Help Desk Analyst you will have the following skills, attributes and technical experience:

Essential

• Dynamic and energetic personality

• High level of computer literacy

• Excellent communication skills

• Ability to work under pressure

Desirable

• MS-Windows Operating Systems

• Linux Operating Systems

• Understanding of networking and TCP/IP

• Exchange or other email systems

• Exposure to Financial/Accounting Systems


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12587

Full-time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Customer Service Administrator / Administration Assistant who has good administrative, organisational and communication skills with experience handling inbound and outbound calls, preferably gained within a call centre / contact centre environment is required to join a well-established company.


SALARY: £21,255 per annum

LOCATION: Hybrid. Working from Home and the Office in Royston, Hertfordshire

TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week, Monday to Friday, 8:30am – 4:30pm


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Administration Assistant who has good administrative, organisational and communication skills with experience handling inbound and outbound calls, preferably gained within a call centre / contact centre environment.

Working as the Customer Service Administrator / Administration Assistant you will be the first point of contact and will be responsible for call handling, providing information and ensuring full customer satisfaction.

As the Customer Service Administrator / Administration Assistant you will also provide support and comprehensive product / service information to customers.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties and responsibilities as the Customer Service Administrator / Administration Assistant include:

• Call handling

• Diary Management and logistical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery in line with contractual agreements to the onsite client

• Managing Health surveillance recall programmes. Create appointment schedules to meet service level agreements and to support the clinical service delivery

• Maintaining and updating personal sensitive information – in line with current GDPR

• Undertaking all administrative processes and providing professional, timely and accurate responses to all enquires

• Work to the agreed Policies and Procedures for Health Surveillance & Customer service

• Dispatch OH reports following the dispatch process

• Perform all duties within the companies defined training and process guidelines and working to agreed timelines

• Takes ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data, in line with GDPR guidelines

• Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey

• Act as the initial point of escalation for all stakeholders for the onsite client. Escalate service level issues to Line Managers when appropriate

• Work individually and collaboratively with the onsite team and the client stakeholders to ensure that all aspects of the contracts operational commitments are met

• Live the brand and demonstrate the Medigold Health genetic code


CANDIDATE REQUIREMENTS

• Previous customer service skills and experience

• Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems

• Proficient use of Microsoft Office and IT Solutions

• Diary management experience

• Ability to rationalise competing priorities

• Confident communicator

• Providing services to meet quality assurance targets

• Working to and maintaining Internal and external KPI’s

• Maintaining accurate customer service record

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P11666

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Royston, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk