Total 2 job vacancies by APCOA Parking UK

Valet/Driver - Customer Service Assistant - London City Airport - 33 Hours per Week - £13.15 Per Hour

Do you like to work in the fresh air?
And would you like the chance to drive lots of different cars ?
Do you want to work in a friendly, supportive team at an airport within the heart of London?
Are you able to work shifts from 04.00 - 13.00 or from 13.00 - 22.00 ?

If YES, to all the above please do not hesitate to apply.


An exciting opportunity has arisen as a Customer Service Assistant - Valet/Driver working at London City Airport. You will ensure the efficient operation of all car parks, valet operation and the priority set down area. While delivering customer service to the highest possible standard for optimal customer satisfaction.

APCOA are looking for Meet and Greet Drivers at London City Airport. Working for the prestigious Valet / Meet and Greet parking brand at London City Airport. You will need to be friendly and helpful. Capable in meeting customers at a drop off point and moving their vehicle to a safe parking area. Flexibility is required as shifts are given on a 7 day rota basis. Work will be 4 days a Week. 8.5 hour shifts. Full training will be provided.

Duties will include but are not limited to:

- Certify valets are familiar with each cars controls and alarm systems before receiving from the customer.
- Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
- Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
- To learn and be fully familiar with our systems and equipment.
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Provide front line support in the event of equipment failure or customer distress.
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
- Collaborate as part of a wider team.

What we're looking for;

- Evidence of strong communication and interaction with the public
- Full UK Driver’s License / significant driving experience
- Basic IT Skills, MS Word, Office etc.
- Ability to multi-task
- Able to work under pressure
- Excellent verbal communication (English)
- Smart and professional attitude
- First Aid or Fire Warden qualification – desirable
- Advance Driving Licence or Professional Driving Qualification – desirable

What we can offer you;

- £13.15 per hour
- Pension
- Healthcare
- Training and development

- Overtime

Must be 18 or over to apply

If this sounds like a prospect for you then “apply now with your CV”
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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2nd Line Technical Support Engineer - Up to £32.5k per annum - Uxbridge hybrid available

Do you have experience in 2nd line support?
Do you have good communication skills?
Do you pride yourself on your problem solving skills?
Do you have a full UK driving license?

If you answered yes, then we may have the role for you!

An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind.

As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve technical issues in a prompt and professional manner. This is a fast paced environment in which no two days are the same.

Responsibilities & Duties

- Answer either first line support or end user software or hardware queries via email, phone or face to face
- Work with first line support staff or end user to resolution or escalate to third line support as and when necessary
- Work with the IT Management team and support team to ensure recurring technical issues are addressed
- Update the ticketing system, ensuring notes, progress and required actions have been input promptly
- Visit APCOA sites and 3rd Party sites to fix / resolve technical issues
- Desktop / Laptop Hardware experience and liaise with APCOA remote sites assisting on Network / ADSL issues
- Able to learn, comprehend and run 3rd Party tools / applications
- Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites

Skills / Experience / Qualifications

- Prior experience within second-line technical product or service focused support role
- Ability to problem solve within a technical environment
- Strong customer service approach and team player
- Strong work ethic and ability to work in dynamic work environment
- Understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11 & Server O/S
- Understanding of Networking principles – LAN / WAN
- Proactive and checking with 3rd parties for updates, and chasing where necessary
- Experience in imaging Software (Acronis)

Ideally this role would suit an experienced 1st Line Engineer who is looking to take the next step in their career.

Does this sound like what you have been looking for? Click "apply" today and one of our team will be in touch soon!
Travelling to APCOA sites around the UK & Ireland may be required, so having your own transport and a Driving Licence is a essential. You must be able to work some Weekends (approx. 1 in 5) on a rota system in a pool of APCOA Engineers.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.