At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
To provide excellent customer service through information and solutions to the callers who are interacting with the Life Call Centre.
- Attempt 100% customers to provide information pertaining to their New Policies
- Understand the customer voice / identify concerns / red flagged customers and take actions accordingly / follow ups
- Attempt all contact numbers stated in the proposal form
- Attending to customer call backs / complaints / negative feed backs within the service standards
- Communicate with Wealth Planners / FPEs and relevant agency channels to get the contactable numbers
- Promote / fill up standing orders
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
