This position participates in required training activities and learns product and system knowledge necessary to respond to personal lines requests (auto/home/etc.) received from agents, agency staff, operations and customers. Focuses on providing outstanding, customer service while working diligently to meet customer needs. Strives to resolve on first call, with minimal effort required on the part of the customer thus providing the most customer value. You will report to a manager, insurance operations!
Compensation Minimum:$23.00 / hour
Compensation Maximum:$23.00 / hour
Compensation may vary based on the job level and your geographic work location.
Primary Accountabilities
- Develop knowledge of systems and various application trainings associated with policy processing.
- Respond to basic inquiries from agents, agency staff & customers related to policies and accounts with supervision.
- Attend training and obtain licenses to acquire skills needed to transition to next level.
- Provide input on continuous process Improvement ideas for customer and agent support processes.
- Follow procedures and process improvement standard work.
Specialized Knowledge & Skills Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Demonstrated written and verbal communication skills
- Demonstrated typing/keyboarding skills (25 wpm)
- Demonstrated experience with PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook).
- Demonstrated math skills (multiplication, division, addition, subtraction).
License
Travel Requirements
Physical Requirements
- Work that involves sitting/standing.
Working Conditions
Additional Job Description
In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. These office locations include the following: Madison, WI 53783; Eden Prairie, MN 64507; Phoenix, AZ 85034.
Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
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- Offer to selected candidate will be made contingent on the results of applicable background checks.
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
- Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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