Total 2 job vacancies by AECOM

AECOM is searching for a IT Service Delivery Specialist. This position will support Corporate IT team. The IT Service Delivery Specialist will ensure our customers’ needs and expectations are properly understood. This role reports to the Europe MEA IT Service Delivery Manager. The role is expected to have the knowledge and experience to function as a ‘trusted’ partner to the AECOM business. This position offers a hybrid work schedule with flexibility to work both remotely and out of our office in Bangalore, India.

Tasks and Responsibilities:

• Provide day-to-day IT Service Delivery oversight for the India region.
• Partner with regional Business Relationship Manager
• Understand regional issues and challenges.
• Provide updates on projects and improvement initiatives.
• Ensure IT audits are logged and completed.
• Report back on regional issues and challenges to their manager.
• Manage escalations within the region.
• Support ongoing and new projects.
• Assist and coordinate for Infrastructure projects with towers lead / Vendors for new real estate projects, Project office mobilization etc.
• Ensure current ITSM processes are being followed.
• Ensure IT asset management processes are being followed.
• Maintain an accurate inventory of IT assets for new employees. This includes tracking the logistics to ensure timely delivery of necessary materials to their respective locations or project offices.
• Manage the e-waste process, aligned to the IT Asset Management process.
• Manage the IT process for New Hires and PC Refresh.
• Ensure proper recording, documentation, and closure of tickets.
• Work closely with AECOM’s managed service provider to ensure a high level of service is being provided.
• Collaborate with all IT towers to understand current issues/gaps and drive service improvement initiatives.
• Drive standardized processes across the region.
• Provide on-call support as part of the Major Incident Management process.
• Document and communicate processes, procedures, and standards.
• Ensure knowledge articles, training and how-to documents are created.
• Track regional Ticket Data and provide updates within the Region.
• Collaborate and contribute to the broader IT goals.
• Identify opportunities for improvement within the region.
• Drive automation where possible.

AECOM has an immediate need for a Workday Support Analyst in Bangalore, India. This role will work US based hours and candidates have the ability to work from their home location. The role will handle Workday matters requiring discretion and judgement.  Working under the general supervision of a Workday Generalist Lead, the position requires the ability to work both independently and as part of a team.  

Responsibilities include, but may not be limited to, the following:

• Assists in developing and interpreting processes and procedures. 
• The role will work in a triage ticket environment, completing duties such as:
  • complete allocated checkpoints to assess unassigned tickets in queue.
  • review each ticket within 12 hours and as needed, re-assign to the relevant functional team
  • labeling the ticket type (example: Enhancement vs Incident vs Service Requests) and working with lead roles to clarify tickets as required
  • updating ticket work notes at least once every 2 days
• Requesting email approval for security role assignment request including sending reminders and initiating escalations, reviewing ticket work notes, reviewing and implemeting approval audit checklists
• Perform routine HR Data Maintenance/Clean-up on unfilled Workday Positions and empty supervisory organizations
• Performing EIB bulk data updates as required by the centers of excellence.
• Troubleshooting business processes as required and requested.