Licensure or other certifications: Licensed to practice as an RN in Georgia.

Educational Requirements: Associate Nursing Degree Required.

Minimum Experience:

Other: One (1) year of experience as a professional RN. New graduate RNs or those with less than one (1) year of experience will be referred to the RN Residency Program.

Preferred Licensure or other certifications: National certification in clinical specialty as eligible.

Preferred Educational Requirements: Bachelor of Nursing Degree.

Preferred Experience: Long Term Care: One (1) year experience

Other: Membership is professional organization.

Delivery of safe, effective, efficient care that meets population specific guidelines

Actively works to make own and related teams successful, effectively communicates with patients, families and colleagues at all levels, shows consideration and respect or others and fosters customer service

Effectively prioritizes, recognizes problems, and utilizes evidence based practice

Demonstrates personal mastery, leadership of self and others, as appropriate, delegates appropriately, and supports NGHS shared governance model

Basic computer skills necessary to operate computer systems used on unit

* Required competency is reviewed annually and is documented on the Required Competency Document.

Clinical Skills and Knowledge. Demonstrates basic assessment skills. Demonstrates the 5 rights of medication administration. Manages care for basic patient assignment and progresses to care for increasingly complex patients. Accurately documents all aspects of the nursing process using the electronic medical record as applicable. Understands and complies with all DNV standards. Accesses and follows polices. Evaluates patient response to interventions and adjusts plan of care appropriately. Consistently coordinates interdisciplinary care. Uses resources effectively to reduce waste. Participates in PI processes. Participates in maintaining and monitoring the work environment to ensure compliance with DNV regulations. Coordinates discharge planning. Actively contributes to a culture of safety within the organization.

Interpersonal Skills and Relationships: Includes the patient and family in patient care. Provides effective education appropriate for the learning needs of patient/family. Demonstrates appropriate customer service behaviors. Participates in organizational and unit based customer service initiatives.

Critical Thinking Skills and Innovation: Plans patient care based on assessment. Displays basic prioritization and time management skills. Evaluates patient’s response to interventions and seeks support to adjust the plan of care. Utilizes resources on the unit to increase understanding of the care of unfamiliar patient populations. Recognizes signs of deteriorating patient and accesses appropriate resources. Reads nursing research/EBP articles. Participates in discharge planning with increasing responsibility and coordination. Demonstrates the ability to rapidly recognize and anticipate changes in patient status and takes appropriate action while maintaining professional composure. Recognizes existence of nursing practice trends and questions care as it relates to evidence based practice. Consistently and independently prioritizes patient care.

Leadership and Professional Development: Supports unit goals. Demonstrates support of shared governance through awareness of initiatives. Completes a professional development plan and shows progress on personal learning goals. Supervises and ensures completion of task assigned to ancillary/support staff. Participates in the enhancement of the nursing profession and supporting the community. Appropriately delegates tasks. Seeks resources by actively consulting with the interdisciplinary team. Demonstrates support of shared governance through awareness of initiatives and by providing input. Serves in a unit leadership role(s). Serves as the Nurse in Charge as necessary fulfilling the following responsibilities: a. patient flow, b. matches given resources to patients for shift, c. escalates concerns using the chain of command.

Weight Lifted: Up to 100 lbs, Occasionally 0-30% of time

Weight Carried: Up to 50 lbs, Occasionally 0-30% of time

Vision: Moderate, Frequently 31-65% of time

Kneeling/Stooping/Bending: Frequently 31-65%

Standing/Walking: Frequently 31-65%

Pushing/Pulling: Frequently 31-65%

Intensity of Work: Frequently 31-65%

Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Licensure or other certifications: Current BLS certification required or must be obtained within 30 days of hire. 

Educational Requirements: Bachelors Degree

Minimum Experience: Experience in Financial Management, Quality Improvement, Project Management and Program Development required. Previous supervisory experience managing Human Resource issues, particularly change management and labor relations required.

Other: Bachelor's Degree is required plus a minimum of seven (7) years of progressive medical office experience in medical office registration, back-office clinical, scheduling and/or billing. A minimum of three (3) years healthcare supervisory or management experience. Equivalent combination of education and work experience may be considered in lieu of bachelors degree. Ambulatory care management experience strongly preferred. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with providers, staff, and patients in a complex environment. 

Preferred Licensure or other certifications:

Preferred Educational Requirements:

Preferred Experience:

Other:

Knowledge of medical practices, terminology and reimbursement policies 

Excellent verbal and demonstrated written communication skills

Excellent analytical and problem-solving skills

Demonstrated ability to supervise operations and/or customer service

Daily Operations. Maintains clinic schedules for all clinical providers, across all assigned locations. Develops, changes, maintains and updates provider scheduling templates within the practice management system. Develops, monitors and maintains procedures for patient reception, appointments and cancellations and traffic flow in order to ensure consistently prompt, effective service to patients and visitors. Functions at the reception desk performing all functions of MOA level staff on a short-term basis for illness, personal emergencies and vacations. Monitors telephone systems within the practice; supervising staff phone encounters.

Patient Relations. Provides customer service, solves basic patient complaints, trains and supervises staff on customer service skills. Differentiates patient complaints from risk management issues and elevated RM issues appropriately. Completion of Variance Reports. Demonstrated advanced customer recovery skills. Addresses significant customer concerns in an articulate and diplomatic manner both verbally and in writing.

Provider Relations. Assists providers in managing patient schedules through the practice management system. Interacts with providers on day-to-day operational issues affecting practice. Produces and/or reviews an array of data to track provider activities (e.g.: productivity, compliance with regulatory requirements, etc.) Participates in the credentialing process for new providers.  

Supervision. Supervises daily activities of all practice staff involved with administrative functions (registration, new patient coordination, appointment and surgery scheduling, authorization, etc.), and all clinical staff involved in patient care activities. Responsible for assuring thorough orientation and training of all staff, often using or creating materials and orientation plans. Participates in maintaining thorough, accurate and current training materials and programs.

Performance Review, Counseling & Coaching. Provides regular feedback on employee performance. Completes employee evaluations. Establishes performance improvement plans with employees. Drafts counseling memos and recommends and/or initiates disciplinary action when needed.

Recruitment & Hiring. Processes PRC forms for new and replacement positions using existing job description.  May also work with HR to revise and update job descriptions to reflect current job duties. Conducts and/or participates in interview process. Screens resumes to select interview candidates. Interviews job candidates and may select candidates for final round of interviews with physician leaders and/or Administrative Director. Makes hiring decisions.

Facilities Management & Safety Regulations. Assures compliance with specified regulatory requirements using established policies and procedures. Provides staff with training and training materials on Safety requirements. Responsible for assuring practice performs well in safety rounds. Establishes plans for improvement to rectify deficiencies.

Information Technology. Ensures appropriate training and certification of staff in use if all applicable IT systems and applications. Ensures proper training for staff and monitoring of patient privacy requirements in the in the use of IT systems (electronic, telephonic, etc.) Assures compliance with specified regulatory requirements using established policies and procedures. Establishes plans for improvement to rectify deficiencies.

Health Information Management. Ensures proper training for staff in the maintenance of patient privacy and all HIPAA requirements with respect to release of patient information, etc. Ensures appropriate training, certification and access control of staff in use all clinical data and repository systems.

Revenue Management. Performs revenue management functions for the practice, including developing a system for timely and accurate charge capture. Prepares or supervises preparation of encounter forms for batching or unit based charge entry (if applicable). Maintains log of missing encounter forms for follow-up and reconciliation. Follows up with providers for missing or incomplete encounter forms/charges/incomplete notes. Identifies common registration errors and acts proactively to reduce occurrence. Reviews rejection reports. Works with CBO to identify opportunities for improvement. Acts as practice depositor or delegates this duty. Supervises cash collection activities at front desk. Audits cash handling procedures. Monitors co-pay collection against expected collections. Works with CBO to identify changes/corrections to encounter forms, such as annual HCPCS/CPT/ICD-10 changes. May identify opportunities for improved format and/or revenue collection. Utilizes Epic system report functions. Understands research billing requirements and assures correct billing to accounts.

Budget & Expense Management. Investigates expense variances. May provide input into direct expense projections. Maintains purchasing log, works with accounts payable, accounts receivable, and purchase orders. Has signature authority for approving accounts payable.

Equipment & Furniture. Flags items for repair and reports safety issues. Orders equipment and maintains office supplies for the functionality of the office. Manages equipment maintenance agreements assuring vendor compliance with service standards.

Cleanliness, Appearance, & General Maintenance. Responsible for significant facilities and compliance of direct reports to basic standards, (i.e.: offices, waiting area). Works with facilities management and environmental services to ensure ongoing facility maintenance. May oversee limited facility renovation projects.

Weight Lifted: Up to 50 lbs, Occasionally 0-30% of time

Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

Vision: Moderate, Occasionally 0-30% of time

Kneeling/Stooping/Bending: Occasionally 0-30%

Standing/Walking: Occasionally 0-30%

Pushing/Pulling: Occasionally 0-30%

Intensity of Work: Occasionally 0-30%

Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding