Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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Marketing Manager, Customer Marketing
Job Description
Do you thrive in a fast-growing and dynamic global environment? Are you passionate about marketing? Can you combine your interest in the world of business travel with authoritative marketing skills to help our company grow? Amex Global Business Travel Global Customer Marketing is looking for excellent and hardworking marketing talent to join its team and deliver impactful campaigns for its Amex GBT Egencia solution.
Are you an effective campaign manager, who approaches challenges head-on, and enjoys working with a hardworking and diverse group of colleagues and clients? Have you successfully driven customer marketing campaigns in a B2B company? Have you delivered impactful organic customer engagement, retention, growth, and revenue? Then we would love for you to join our team!
Your responsibilities in this role:
- Support Egencia lifecycle customer marketing goals and strategy by implementing the team roadmap and activities.
- Flawlessly coordinate delivery of customers email automated programs from end to end: briefing, content creation/gathering, resizing, reviews, approval coordination, deployment, within a specific timeline & budget.
- Produce business presentations for commercial teams within a specific timeline and budget.
- Efficiently collaborate and coordinate projects with multiple stakeholders such as marketing, salesforce, business intelligence, analytics, product & commercial teams to deliver your campaigns.
- Share content putting yourself in the customer's shoes to understand their needs and desires.
- Ensure all activities meet brand guidelines and legal & data protection requirements.
- Report on campaign performance using email and online performance metrics. Use results to optimize your programs. Share progress updates and key milestones with business partners.
- Support communication and training efforts within the organization to effectively drive adoption of new campaigns and processes.
Your skills:
- You have extensive experience, in customer marketing campaigns, email automation and project management in a B2B environment, for a SaaS or enterprise software company.
- You have strong organizational skills and are used to managing several projects and stakeholders at the same time with tight deadlines.
- Your rigor and attention to detail are your key qualities.
- You always seek excellence, systematically delivering creative and high-quality work.
- You are agile and have the ability to adapt quickly to change.
- You know how to manage multi-step approvals and complex processes to move projects forward.
- You have a proven history working independently and prioritizing multiple projects.
- You have a love of data and digging into the story behind the data.
- You are curious, glad to receive feedback and have a constant desire to learn more.
- You are an excellent communicator who clearly articulates messages to various audiences.
- You possess cross-team collaboration skills and inspire others with a positivity and empathy toward the needs of customers and colleagues.
This is a flexible Hybrid role, commutable to our offices in Canary Wharf, London.
Location
United Kingdom - London
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
