Job role: Property ManagerLocation: Covering a portfolio in and around North Norfolk, North Cambs and PeterboroughHours: Monday t.....
Job role: Property Manager
Location: Covering a portfolio in and around North Norfolk, North Cambs and Peterborough
Hours: Monday to Friday 9am-5pm (35 hours per week)
Salary: £32,400 plus annual car allowance of £4,500
Interview details: First interviews will be held at our Luton office on 14th November 2024
The job role
As a Property Manager you will contribute to our vision of being the UK's favourite property manager by:
- Proving a high standard of performance within a team of individuals to create a welcoming, friendly, and courteous environment for our residents.
- Being passionate about delivering consistently high standards of customer service.
- Ensuring the buildings are well maintained for the landlord as our customer; and that as a business we can demonstrate full compliance with our statutory obligations and our own systems.
About You
You are passionate about always providing excellent customer service and this will have been demonstrated through a proven track record. You will ideally already work within the property sector.
As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI’s. You will be energetic and enthusiastic with a leading and coaching mentality.
An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you meet. Your verbal and written skills will be of a high standard.
You will be commercial thinking and resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges.
Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people, driving performance, and ultimately delivering the highest level of service for our residents.
Main Responsibilities
- Set and lead by example, by championing the Company values, the Customer principles, and the Code of Business Conduct.
- Implement change, manage risks and impact and monitor results. Encourage innovation and continuous improvement from individuals.
- Provide professional advice and guidance to all customers and employees.
- Act as an ambassador for the business at all times, delivering an exceptional level of service to all our customers.
- Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.
- Whilst managing a portfolio of properties you will undertake site management visits monthly in line with company guidelines.
- You will ensure thorough quality control inspections are carried out regarding employee performance, administrative records, development services, communal grounds,
- You will deal with technical issues and liaise with support departments when progressing major building works ensuring remedial actions are moved along in a timely manner and ensuring you mitigate and foresee any risks to service delivery.
- Ensure you keep accurate records, making sure you come prepared to contribute to meetings, 1-1s and complaints with thorough evidence and supporting documentation.
- Boost property finances and strive for healthy accounts by way of continuous review of cost analysis versus budget.
- Conduct regular reviews with customers to ensure a fully transparent approach to the property’s financial position, planning for future spending with minimal impact.
There will be considerable travel as part of this role. You will be expected to visit each of your developments contained within your portfolio every month, you must have a full UK driving licence.
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us,you will work with industry professionals who are committed to providing thehighest levels of customer service, as well as ensuring we put our peoplefirst.
The benefitsof working with us can include free parking, free fruit, discounted gymmembership, a true work-life balance and the opportunity of growth andprogression. In addition to the core benefits, we also offer a range ofexclusive discounts on extra benefits to help you and your family make the mostof your money, safeguard your future and look after your health.
We’re committed to promotingdiversity at FirstPort and recruit on merit. We are an inclusive employerthat prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload yourCV and answer a few questions.
Our recruiters will work with our managers to review your CV. Ifunsuccessful you will be notified. If you meet the criteria for the role, we’llbe in touch to arrange a short telephone interview and our shortlist ofcandidates will be invited to attend interviews with the hiring manager.
