The Service Manager will lead the operational management of a range of Recovery focused and community based services across Leicester and Leicestershire. These services have been developed to meet the needs of people who have a Mental Health Needs.
As Service Manager you will ensure that our services are of the highest quality, and meet all Commissioning and Contract Standards and requirements. You will demonstrate this through co-ordinating comprehensive quality and contract monitoring processes. You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and develop community connections. You will promote and re-inforce a culture of responsive, person-centred practice and active support across the services, with relationships based on respect and unconditional positive regard.
Your role will include responsibility for:
• Recruitment and selection of staff matched to needs of service users
• Management and support of a team of managers and senior staff
• Deployment of staff to meet the needs of service users
• Ensuring continuous, reliable and consistent service delivery at all times
• Maximising positive outcomes for all service users
• Performance management
• Auditing and Quality Assurance
• Compliance with commissioner expectations and standards
• Contract management
• Providing excellent customer care to all stakeholders
We are a passionate, inclusive and anti-racist organisation. We embrace diversity and encourage applicants from all backgrounds and cultures. As a Disability Confident Employer we welcome applications from people with a disability, and as a proud Stonewall Diversity Champion we actively encourage applications from the LGBT+ community.
We can only accept applications from candidates who are located in and eligible to work within the UK.
We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.
Applicants seeking sponsorship – We can only accept candidates whose Visa is valid beyond three months of the listed closing date as we cannot guarantee The Right of Work.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
