At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

**Hybrid role in Dallas**

This position is responsible for designing, conducting, and synthesizing human centered design research in support of C1 client design engagements and stakeholder collaboration projects. Responsibilities include leading design research activities and supporting concept design and implementation efforts based on formative, exploratory and evaluative research methods. The member insights will inform and inspire design and innovation engagements to address both user needs and HCSC stakeholder interests.

Required Job Qualifications:
• Bachelor’s degree and 3 years design research, product design, design strategy or another related field
• Strong written, verbal, and interpersonal skills
• Experience with user-centered design practices, methods, and tools
• Experience with qualitative and quantitative research methodologies and practices
• Experience with translating insights into actionable solutions, products, or services
• Experience working in a highly collaborative, consulting type environment

Preferred Job Qualifications:
• Familiarity with the health care industry and/or a highly regulated service industry
• Experience communicating with poise and professionalism with clients and co-workers
• Experience collaborating and working with multi-disciplinary teams and cross functional departments
• Experience in a consulting role with large enterprise level accounts and multiple, concurrent projects
• Experience with Design Thinking, Human Centered Design, or UX and CX methodologies
• Passion for improving member journeys through design
• Experience with hybrid/remote working arrangements and virtual collaboration tools
• Maintains a curious, user-centered mindset

We encourage people of all backgrounds and experiences to apply.
Even if you don’t meet every listed qualification, apply anyway - you might have qualifications we haven’t even thought of yet.

#LI-HYBRID

 

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

Do you love wicked riddles? Are you a natural evangelist for people and design? Can you adeptly shift your focus from patients to community members to employees to c-level executives? Do you have a pulse on possible futures and an internal compass to anticipate unintended consequences? Do you have an insatiable desire to create human-centered solutions to some of healthcare’s most intractable challenges?
If you are shamelessly shouting out “yes” to all of these questions, then HCSC could be the place for you.
We’re looking for a design practitioner with experience helping organizations reach new heights by shaping innovation or strategy within a practice through.
You will have synergized improvements to the human experience with organizational and technical feasibility in a way that achieves business goals. If you have experience playing a leading role in a design or innovation practice with impressive case studies that demonstrate business results; if you are innately curious, self-directed but highly collaborative, you may be the designer we're looking for.

NOTE: This is a Hybrid workstyle - working in the Dallas C1 Innovation Lab three days per week and working remotely two days per week.

Required Job Qualifications:

• Bachelor’s degree in design strategy, design planning, or service design
• 5 years of project work experience in the design strategy, design research or service design space
• Experience planning and conducting research programs (including secondary and primary research), analyzing and synthesizing qualitative data and co-facilitating concept/design workshops
• Systems thinking
• Service design understanding
• Experience collaborating and working with multi-disciplinary teams
• Experience with user-centered design practices, methods and tools
• Experience generating user-friendly reports with strategic thinking and visuals
• Verbal and written communication skills

Preferred Job Qualifications:

• Advanced degree preferred
• Understanding of and ability to engage in the entire design process (planning, research, concept development, prototype and pilot)
• Comfort and experience in collaborating with, as well as presenting to, stakeholders (internal and external)

#LI-HYBRID

#LI-EL1

INJLF

NOTE: This is a Hybrid workstyle - working in the Dallas C1 Innovation Lab three days per week and working remotely two days per week.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.