Customer Service and Admin Consultant
Full Time - Monday to Saturday
Newcastle City Centre
£10.65 per hour
Based in the heart of Newcastle's City Centre, we are looking for motivated, target-driven people to join our busy team in delivering crucial services for our clients. The role would involve you speaking over the telephone to a wide range of people. Your main duties would involve handling inbound and outbound calls, updating our company systems and using your attention to detail to check to maintain high accuracy across our accounts. The variety in this role means you will need to be proactive and approachable; it gives you the opportunity to learn new processes and hone key administrative skills every day. You will work in a busy team environment and be required to work off your own initiative often.
Working Hours:
The role is Full Time. We would require you to be fully flexible Monday - Saturday to work 5 out of 6 days. Office working hours are between 9am - 8pm Monday - Thursday, and 9am - 5pm Friday and Saturday. You will work alternating Saturdays, with a scheduled day off during the week.
Responsibilities of the role:
- Dealing with Inbound and Outbound Calls
- Updating inhouse systems with notes
- Answering emails and queries
- Communication within the team and across the business
- Supporting on recruitment across a range of clients
- Conducting telephone interviews
- Reviewing candidates documents for compliance
Some admin and data entry work
The successful candidate will have:
- Excellent attention to detail
- Friendly telephone manner
- Ability to work under pressure
- Demonstrate ability to use initiative
- Strong ability to use Microsoft packages and online systems
- Previous experience of compliance or vetting checks is desirable
We will provide you with full training on our processes and on the compliance standard of our clients. This will be done in the office and include 1-2-1 and on the job training by members of the team you will be joining. You will be given a work laptop and headset. It is a fully in-person position on a temporary ongoing contract with no fixed end date.
There are excellent opportunities for development within the role, from being upskilled across different roles in the team, to progressing into leadership positions - it is an environment that encourages personal growth and learning new things!
If interested please click apply now!