Support Secretary Urology
Full-time
Others
Worthing, BN11 2DH, England
6 months ago
Typing of clinic letters as appropriate within the specialty and other correspondence from audio dictation (Big Hand) using Word......
Typing of clinic letters as appropriate within the specialty and other correspondence from audio dictation (Big Hand) using Word. Prioritising work according to changing demands. Presenting pathology, laboratory and X-ray reports to Consultants or Clinical Team. To ensure that filing/scanning is carried out on a regular basis onto the patient electronic notes system (Evolve). To use and obtain information from the Patient Administration System (Careflow). To maintain good communication with the Consultants, their supporting staff and other staff within the department, as well as patients and members of the public. Dealing with telephone enquiries from patients, relatives, GPs and other departments within the Trust and other hospitals. To liaise with internal and external professionals and departments and the general public as and when required, in a friendly, professional and courteous manner. To liaise with other secretarial staff, particularly within the same directorate, and to ensure that cover arrangements are facilitated by working as a team member. To deal with general enquiries in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone or in writing from staff, patients and the general public. Providing cover for annual leave and sickness, as required within the Division and as directed by the Lead Speciality Co-ordinator. Using systems on a daily basis, including Bighand, Careflow, Evolve and Microsoft Office on a daily basis.
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