Role duties Referral Management: Referral Coordination: Oversee and manage the referral process from initiation to completion. En.....
Role duties Referral Management: Referral Coordination: Oversee and manage the referral process from initiation to completion. Ensure referrals are processed promptly and accurately, coordinating with healthcare providers, patients, and insurance companies as necessary. System Management: Maintain and update referral systems to ensure they are efficient and up to date. Monitor the system regularly to identify and resolve any issues quickly. Documentation: Handle all administrative aspects of referrals, including typing referrals, managing correspondence, and keeping detailed records of all referral actions and outcomes. Patient Communication: Patient Interaction: Serve as the first point of contact for patients regarding referrals. Provide patients with updates, answer their queries, and guide them through the referral process to ensure a smooth and understandable journey. Information Verification: Confirm patient details, insurance information, and referral requirements to prevent any discrepancies that could delay care. Administrative Support: Clerical Tasks: Perform a variety of clerical duties including filing, photocopying, and organising documents related to patient referrals. Report Preparation: Prepare accurate reports on referral statuses and outcomes for the Assistant Practice Manager to review. These reports are essential for monitoring performance and making improvements. Meeting Coordination: Schedule and Organise meetings related to referral processes, ensuring all relevant parties are informed and prepared. Summarisation: Summarisation of medical records, and processing receipt and dispatch of medical records. eConsultations: Process eConsultations received if required. Miscellaneous: Any other administrative work as required. Communication and Coordination: Internal Liaison: Act as a liaison between different departments to ensure referral processes are integrated smoothly across the practice. External Communication: Manage communications with external entities such as other healthcare facilities, specialists, and insurance companies to facilitate efficient referral processes. Quality Control: Process Improvement: Continually assess and improve the referral processes. Implement changes to enhance accuracy, efficiency, and patient satisfaction. Compliance: Ensure all referral activities comply with healthcare regulations and internal policies. Participate in audits and compliance reviews as required. Miscellaneous: The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.
