Total 20 Administrative / Clerical job vacancies in Mumbai

Expertise in Managing huge Storage Environment.• Expertise on Storages like NetApp, Dell VNX / Unity / PowerStore / HPE Nimble Storages• Expertise SAN (Brocade) switch configurations• Expertise in ONTAP 7-mode and C- Mode / ONTAP Cluster Mode-9.• Hands on experience with Linux / Oracle Linux operating systems• Should ensure Storage systems are up to date from OS version standpoint.• Actively mitigate the vulnerabilities.• Interact with vendors and partners for support or sales related.• Fibre Channel and iSCSI connections from Unix and Windows hosts.• Experience on Hyper-Converge and Cloud Storage experience will be preferred.• Expert on storage virtualization technologies and server technologies• Knowledge about Windows, Linux & Virtualization from Storage standpoint.• Hands on experience on DR & Replications solutions.• Proficiency in Performance tuning, optimization, and Troubleshooting.• Should be good on all OS platforms inclusive of Windows, VMware, Citrix, and Linux• Responsible for providing operational management, technical maintenance, and up-gradations, and tuning of architecture and issue resolution Knowledge Storage Services being offered within AWS & Azure Cloud will be preferred.• Excellent interpersonal, communication and Vendor management Skills, good verbal, and written communication.• Good exposure of Live Process Monitoring of large-scale production setups• Ability to do multi- task in a fast-paced environment.• Formidable Technical, Analytical, and problem-solving skills.• Maintaining Inventory of the Storage Systems and components associated along with Support Tracking.• understanding of ITIL Framework and its implementation in Storage and VMware infrastructure implementation and support• Should be ready for 24X7 support and rotational shift.• Should be ready for working extended hours during critical situations.

Role & responsibilities :

1. Install, configure, and support Hadoop clusters in Cloudera Distribution.

2. Design and manage the commencement of new Hadoop projects.

3. Execute system upgrades for existing Hadoop clusters using Cloudera.

4. Install, configure, and support HIVE, IMPALA, SOLR, SPARK, KAFKA.

5. Handle severity incidents related to Hadoop.

6. Manage MySQL database related to Hadoop clusters.

7. Set up and manage BDR jobs.

8. Procure and license Hadoop hardware.

9. Implement SSL and TLS on clusters.

10. Work closely with clients as part of a cross-functional team to support operational, tactical, and strategic reporting, as well as other analytical business needs.

11. Ensure change management and incident management protocols are followed.

12. Collaborate with internal teams throughout project delivery lifecycle.

13. Investigate, model, define, and document required processes, including business processes.

14. Leverage automation skills to minimize manual efforts in daily support tasks.

15. Provide on call support.

16. Review and analyse change requests to ensure adherence to protocols.

17. Manage code in Github and experience in managing Git repositories.

18. Engage necessary teams via JIRA.

19. Install Hadoop patches, updates, and version upgrades.

Reporting to the Compliance Advisor in London – to assist in delivering a critical, worldwide Compliance project, by liaising with aircraft operators across the globe, and to assist in providing excellent & pro-active support to our ACS Brokers and Offices.

The project primarily concerns requesting the addition of ACS to Aircraft Operator’s insurance cover.  This will involve:

• Contacting both Indians and Overseas Aircraft Operators both by email and telephone
• Tracking the call and contact status of all your outbound calls in an excel sheet
• Maintain and develop contacts with Aircraft Operators to ensure the ongoing delivery of the project
• Confirming and, where necessary, finding accurate Aircraft Operator information
• Supporting the Compliance team more broadly in our day-to-day activities 
• Other general office duties, as required

• Experience on complete OCI Administration on strong understanding of Tenancy , VCN, Compartments, Network Layers, handling firewalls, subnet, storage options, FSS, Block Volume, Object storage.
• OCI infra-administration (Install, configure, migrations, tuning, patching, administration & monitoring).
• Hands on experience in writing and modifying Terraform scripts for application deployments on OCI and for managing OCI Infrastructure.
• Hands on experience performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required and ensure high availability of infrastructure.
• Experience in Application of OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure/add new services as necessary.
• Experience on Handling OS related or Application related security vulnerabilities is an added advantage.
• Exposure to using code repository like GIT.
• Hands on Experience with provisioning storage, compute nodes, network. and understanding requirements for the same.
• Experience in Handling Certificate renewals on OCI.
• Understanding and hands on experience of HA architecture in an OCI environment.
• Strong understanding of HA concepts in DR and setting up on Infrastructure for DR Site.
• Experience with IaaS solutions: virtual machines/networks, on-premise/hybrid cloud computing, cloud identity, security models, cloud monitoring, logging, local and cloud storage.
• Should be well verse with ITIL based service delivery for Incident Management, Change Management, Problem Management, Capacity Management, Configuration Management.
• Effective collaboration with infrastructure teams, application development teams, testing and release teams

Responsibilities:

• Oversee and manage the facility management and housekeeping staff to ensure tasks are completed efficiently and to a high standard.
• Review and manage admin-related reports and checklists for accuracy and completion.
• Oversee and ensure effective administrative functions within the assigned department, such as analysis, reconciliation, reports & presentations preparation, budget and purchasing research, and account monitoring.
• Assist with accounts payable and receivable processes, including processing invoices, preparing checks, and reconciling statements.
• Assist in preparing budgets by coordinating and compiling data, researching past expenditures, and making projections for the following year.
• Manage databases and other information systems to ensure data is updated and accessible.
• Coordinate and support various administrative projects and initiatives.
• Oversee the procurement process, including sourcing, vendor management, and negotiations, to ensure efficient and cost-effective acquisition of goods and services.
• Oversee and maintain contracts with related vendors and purchase supplies and equipment as authorized.
• Monitor fixed assets and equipment, maintaining records for all IT and non-IT equipment.
• Record disbursement of petty cash, perform timely replenishment of funds, and conduct monthly reconciliations of the account.

Requirements:

• Bachelorʼs degree in any discipline
• Minimum 3 years of proven experience in a similar role
• Excellent communication and interpersonal skills
• Proficiency in MS Office & G Suite is a must
• Excellent organizational and time-management skills
• Quick-thinking, planning, coordinating, and executing skills

Life at WebEngage:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment. • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits:

• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and aContemporary Leave Policy (beyond sick leaves)

Explore more here: https://www.linkedin.com/company/webengage https://twitter.com/WebEngage?s=09

Think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!

WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.

Fairmont Mumbai is seeking a dynamic and detail-oriented F&B Administrative Assistant to join our Food & Beverage team. The F&B Administrative Assistant will provide crucial support to the Food & Beverage department by managing administrative tasks efficiently and ensuring smooth operations. The ideal candidate will possess exceptional organizational skills, strong communication abilities, and a passion for delivering exceptional service.

Key Responsibilities:

1. Administrative Support:

   • Assist in the daily administrative tasks of the Food & Beverage department, including but not limited to filing, data entry, and maintaining records.
   • Manage correspondence, emails, and phone calls efficiently, ensuring timely responses and proper documentation.
   • Coordinate meetings, appointments, and reservations for F&B management and staff.

2. Documentation and Reporting:

   • Prepare and maintain accurate reports, spreadsheets, and presentations as required by the F&B management team.
   • Assist in compiling data and information for budget planning, inventory management, and other F&B operational needs.
   • Ensure all documentation is organized, up-to-date, and easily accessible.

3. Event Coordination:

   • Support the coordination and execution of F&B events, including meetings, conferences, and special occasions.
   • Assist in liaising with clients, vendors, and internal departments to ensure all event requirements are met.
   • Provide on-site support during events as needed, ensuring smooth operations and guest satisfaction.

4. Communication and Collaboration:

   • Act as a liaison between the F&B department and other hotel departments to facilitate effective communication and collaboration.
   • Communicate effectively with internal teams to ensure all F&B-related tasks and requests are addressed promptly and accurately.
   • Foster a positive working environment by maintaining open communication and providing support to colleagues as needed.

5. Compliance and Quality Assurance:

   • Ensure compliance with hotel policies, procedures, and standards, particularly regarding F&B operations.
   • Assist in conducting regular quality assurance checks to uphold service standards and guest satisfaction.
   • Identify areas for improvement and suggest solutions to enhance efficiency and effectiveness within the F&B department.

Role: Application Admin

Experience: 1-3years

Location: Mumbai

Job Summary:

1. Have overall ownership of configuration, maintenance, and L1 troubleshooting of applications.
2. Working as part of a busy support team, taking calls from customers and resolving incidents.
3. Related tasks will include user administration and support of bespoke applications, Procurement systems and liaising with suppliers
4. Manage workload of incoming incidents/service requests from system queues in ticket-logging tool.
5. Adhering to incident and problem management, escalation, and resolution procedures ensuring all support calls are dealt with within SLA timescales. Ensuring compliance with all procedures.
6. Assess logged issues and go through trouble-shooting protocols to find root-cause and subsequent resolution, all while managing SLA/OLA levels.
7. Provide a high level of customer service by understanding their situation and providing clear communication to involved stakeholder(s).
8. Perform routine activities as part of prescribed application management processes.
9. Be able to take ownership of issues (incidents/service requests) and drive them to closure.
10. Be able to work with vendors of 3rd-party applications and maintain an effective communication channel for the joint resolution of issues logged by users

Skiils:

• 1 – 3 years of Application/IT Services Support exposure
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
• Understands the workflow and process requirements of application systems

Demonstrable experience in supporting business-critical application(s)

• MS Technologies
• Experience using ticket-logging tool
• Procurement workflow

Power-BI, Excel  and SQL

Reporting to the Compliance Advisor in London – to assist in delivering a critical, worldwide Compliance project, by liaising with aircraft operators across the globe, and to assist in providing excellent & pro-active support to our ACS Brokers and Offices.

The project primarily concerns requesting the addition of ACS to Aircraft Operator’s insurance cover.  This will involve:

• Contacting Aircraft Operators both by email and telephone
• Tracking the call and contact status of all outbound and inbound actions
• Maintain and develop contacts with Aircraft Operators to ensure the ongoing delivery of the project
• Confirming and, where necessary, finding accurate Aircraft Operator information
• Supporting the Legal & Compliance team more broadly in our day-to-day activities 
• Other general office duties, as required

Rentokil Initial:

About Rentokil Initial Hygiene

Part of the Rentokil Initial group, Initial Hygiene operates in more than 90 countries and is the trusted hygiene solution provider globally. Together with 120 years of experience, with tailored solutions to meet customised business needs, assuring 100% peace of mind with our services.

Initial Hygiene offers the widest range of washroom hygiene services, including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions.

We go further to protect and enhance the things that matter most to you. Since 1903, we have built a large network of core support services which allows us to deliver washroom services, floor care and scenting solutions. Driven by science and years of experience, our solutions are tailored to meet the exact needs of your business and delivered without interruption to your operations.

POSITION RESPONSIBILITIES / REQUIREMENTS:

• The incumbent will report to and will assist the Company Secretary & Legal Counsel.
• The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES

• Reviewing and negotiating customer contracts to ensure compliance with the Group contracting policy; general supplier/service provider terms and conditions for business areas such as procurement and IT; real estate contracts; confidentiality agreements.
• To carry out secretarial (including but limited to MCA/ROC, RBI) compliances To support finance dept and branches for opening of bank accounts;
• Assist and support the legal counsel on areas involving legal matters, IPR & legal MIS tracker;
• Coordinate with colleagues within the organisation as well as external lawyers;
• To act as authorised representatives in court of law, if required; and
• To do research and prepare notes on applicability of new acts, amendments, notifications and circulars. 
• 
  

KEY DELIVERABLES

• Reviewing customer templates and editing it to make it consistent with our requirements

• Trackers of legal cases, IPR and domestic complaints

• Timely compliance and filing of reports etc. with Govt dept. (including but not limited to ROC/ MCA, RBI.)

CORE COMPETENCIES, KNOWLEDGE, SKILLS & ABILITIES

• Basic understanding of Legal aspect: Analytical skills, has exposure of supporting lawyers on  legal issues, pragmatic, action-oriented advice.
• Proactive 
• Ability to think out of the box and creatively, to identify and resolve issues.
• Interest in understanding the business in depth
• Able to work well as a team member and build rapport and trust with both internal and external stakeholders. 
• Must possess a high level of integrity and professionalism. 
• Must be comfortable working independently

• Qualified Company Secretary with valid membership number
• LLB or LLM (Added advantage)
• CS Membership
• Experience : 2-3 years
• Excellent written/verbal communication skills. 
• Should have knowledge of Companies Act, Labour law, IPR, Legal Metrology, Data Protection Act, Contracts, Insecticides Act, etc. Labour laws etc.

• Annual Performance Based Bonus
• Group Mediclaim Insurance Policy
• Travel Reimbursement

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

Reporting Relationships

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.

Primary Responsibilities:

Office Management: 

• Greet visitors, answer phone calls, and respond to emails in a professional manner. 
• Maintain a clean and organized office environment. 
• Order and manage office supplies and equipment. 
• Data Entry and Documentation: 
• Input, update, and maintain records, databases, and spreadsheets. 
• Prepare and edit documents, reports, and presentations as needed. 

Scheduling and Calendar Management: 

• Schedule meetings, appointments, and conferences for staff members. 
• Manage executives' calendars and remind them of important events. 

Communication: 

• Act as a liaison between employees and management, relaying messages and information as necessary. 
• Handle incoming and outgoing mail and packages. 

Event Coordination: 

• Assist in planning and organizing company events, meetings, and conferences.

Recruitment:

• Connecting with different HR Agencies for any opening
• Performing Ads on the recruitment portals (Naukri & indeed)
• Social Media Post for Opening

Office Management: 

• Greet visitors, answer phone calls, and respond to emails in a professional manner. 
• Maintain a clean and organized office environment. 
• Order and manage office supplies and equipment. 
• Data Entry and Documentation: 
• Input, update, and maintain records, databases, and spreadsheets. 
• Prepare and edit documents, reports, and presentations as needed. 

Scheduling and Calendar Management: 

• Schedule meetings, appointments, and conferences for staff members. 
• Manage executives' calendars and remind them of important events. 

Communication: 

• Act as a liaison between employees and management, relaying messages and information as necessary. 
• Handle incoming and outgoing mail and packages. 

Event Coordination: 

• Assist in planning and organizing company events, meetings, and conferences.

Recruitment:

• Connecting with different HR Agencies for any opening
• Performing Ads on the recruitment portals (Naukri & indeed)
• Social Media Post for Opening

Filing and Record Keeping: 

• Maintain organized filing systems for physical and digital documents. 
• Ensure the confidentiality and security of sensitive information. 

Support for Teams: 

• Assist various departments with administrative tasks as required. 
• Collaborate with colleagues to improve office processes and efficiency. 
• Problem Solving
• Identify and resolve administrative issues proactively. 
• Escalate more complex issues to the appropriate parties. 

Title              :      Legal Counsel & Company Secretary   

Department:       Legal and Compliance

Location      :       Navi Mumbai - India

Reports To :         disciplinary to the General Manager / functionally to the General Counsel AME & South Asia

Company Profile

Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than 25,000 employees generated annual sales of CHF 10.42 Billion in 2022.

Overview

Responsible for providing legal advice and negotiation support to Sika India, particularly sales and procurement as well as to all other functions. Handling litigation and other legal matters involving the company, such as conducting and/or managing all legal matters administered by legal  third party’ offices; reviewing and analyzing sales, procurement and settlement agreements, complaints or demand letters from legal counsels representing customers or other parties, including appearing before court and administrative tribunals; assisting in developing, modifying and implementing Sika group wide policies and procedures to conform to legal requirements whether in the Fiscal, Corporate, Commercial, Labor, Criminal, Environmental and Consumer Rights area and support at property law. Responsible for handling compliance matters, including conducting investigations; conducting employee trainings on legal and compliance risks.

Main Duties and Responsibilities:

• Oversees the day-to-day Legal activity (daily legal tasks including contract review, corporate governance, compliance, legal research, advice, employment).
• Advises the management on different matters of a local nature (companies’ law, corporate restructuring, foreign investment law, labor law, etc) and legal risks associated with potential business deals.
• Manage litigations of civil, labor, fiscal, environmental, criminal and consumer rights areas. Follow up on procedures and filings before local courts; handling administrative claims and disputes.
• Elaborate and administrate annual provisions to support the litigations processes ongoing.
• Provide reports with the tracking of processes actions.
• Provide pragmatic and solution-oriented negotiation support and legal advice and drafting all legal agreements and documentation related to civil, fiscal and labor areas.
• Pro-active legal and compliance risks management to Sika India management team.
• Inform and work with functional hierarchy on all material legal and compliance matters.
• Manage the flow of documents, information and data related to legal defenses.
• Elaborate and analyze all kinds of agreements, as well as their respective documentation.
• Responsible for all Indian regulatory certifications.
• Support the trademark and patent area.
• Assist the company in the application of safety and occupational health legislation.
• Providing advice, and drafting all legal agreements and commercial contracts, land, building and housing leases, purchase agreements, distribution agreements, financing and loan documentation and other legal documentation relating to alliances and acquisitions.
• Tracking legislation, analyzing trends and assessing future legal trends.
• Counseling on personnel and employment, labor and related issues.
• Selecting and managing outside counsel, retained to represent or assist the company in India and coordinating the activities of company’s attorneys, legal assistants and other personnel working with the retained counsel. Developing and / or delivering training on legal topics as appropriate for company’s employees in the country and as requested by functional manager from time to time. Conducting training sessions on Anti-Corruption / Anti-Trust, contractual guidelines and more generally, ensuring compliance of contracts and activities with applicable laws and regulations in force.
• Follow the orientations received in the trainings offered by the company.
• Inform your direct hierarchic superior, indicate risk situations and present suggestions to improve the work conditions and the occurrences that, at your discretion, may imply in risk to the workers’ health.
• Comply with and apply the recommendations as to accident preventions and diseases resulting from the work in the work environment.
• The implementation of the Corporate Governance principles and guidelines and ensuring they are respected at all times (organizational documents, GM and Board nominations, limitation of powers, delegations of powers and matrix of authority, etc).
• Support on Human Resources-related matters, including labor disputes, employment contracts, advice on labor law provisions.

Qualifications/Experience:

5 to 10 years, bachelor’s degree in law (Corporate/ labor certification (Indian Attorney’s Association) and member of the Institute of Company Secretaries of India.

Competencies:

Functional

• Self-starter and a team player with an ability to function in a matrix organization; practical, mature and value driven in his/her approach to law, excellent communication skills, both in oral and written Hindi and English idioms.

Behavioural

• Strong verbal and written communication skills.
• Open and direct communicator across departments, regions, and cultures.
• Strong interpersonal skills.
• Personality matched to perform the activities in coordination with various
• departments within and outside the organization.
• Good in integrity and ethical behaviour.

The role: We are currently looking for a Payroll Executive to join our People operations team to support the team in payroll administration and compliance. You will be responsible for recruitment efforts, new hire orientation and onboarding, employee termination, payroll and benefits, company policy and procedure adherence. In addition, you will build strong relationships with our company's managers in order to help them with their human resource needs.

Responsibilities

Your main responsibilities will include but not limited to:

• Assisting with end-to-end payroll processing and administration.
• Calculating and verifying employee salaries, benefits, and deductions in accordance with company policies, employment contracts, and legal regulations.
• Ensuring timely and accurate data entry of payroll information, including employee details, timesheets, and attendance records, to maintain precise payroll records.
• Responsible for MIS and Analytics regarding payroll and employee benefits with standardization of reports for better decision making.
• Responding promptly to employee inquiries and concerns regarding their payroll.
• Conducting regular audits and verifications of payroll data to identify and rectify any inaccuracies and discrepancies.
• Supporting the implementation and integration of new payroll systems or upgrades
• Participating in process improvement initiatives.
• Building and maintaining positive relationships with payroll service providers and vendors.
• Collaborating closely with payroll vendor teams to exchange relevant payroll information and resolve payroll-related issues.
• Staying updated with the latest payroll regulations, tax laws, and labor standards.
• Supporting in recruitment, induction and other people operations activities.

About the company:

Protera is a Great Place To Work® Certified™ in India .

Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization.

Vision:

Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations.

Mission:

The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains.

Values:

• Impact: Create intentional and meaningful interactions to improve, innovate and inspire.
• Curiosity: Stay curious about the evolution and journey of each other.
• Authenticity: High integrity individuals working together for the greater good.
• Celebration: Of our work, our people, our clients, our traditions, and our communities.

To know more about us you can visit our website www.protera.com.

Qualifications

• Bachelor's degree or equivalent experience in Business, Human Resources, or related area.
• 2+ years' of experience working in Human Resources and payroll.
• Experience in working on any of the payroll systems is a must.
• Experience working on ADP-Payroll Services is an added advantage.

Skills Required:

• Excellent attention to detail for accurate payroll management and support.
• Working knowledge of payroll laws, regulations, and compliance requirements.
• People oriented and results driven.
• Strong interpersonal and communication skills.
• Quick learner who can adapt to new challenges and opportunities.

• Work from Home set up
• Comprehensive medical benefits
• Gratuity, PF, EPS, and Bonus
• Shift Allowances
• Learning and Development Allowances
• Internet and Telecom Allowances

Position: Admin Services Specialist

Location: Mumbai

 About LRN

Do you want to use your technical expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 3,000 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

We are expanding our Admin Services team. Would you like to be a part of the growing team and contribute to performing activities on behalf of customers using LRN’s proprietary applications? We also work with customers’ program administrators, stakeholders, and internal customers closely. Our responsibilities include program administrator systems training, program administrator assistance, and responsibility for delivery of minor system configuration and content changes.

Your responsibilities will include:

• Provide assistance to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Please note these all are billable activities.
• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects and changes.
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
• Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
• Prepare/document and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
• Maintain quality levels for all work related to customers’ requests.
• Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
• Perform content using our inhouse tool.
• Providing assistance/training to customer point of contracts on LRN’s proprietary tools as well as providing solutions for an enhanced in-depth experience.

• Bachelor’s Degree
• 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. We value ability and experience to independently manage operational relationship with enterprise Partners.
• Excellent communication skills in English. This position requires above par skills to write and speak in English.
• JLPT- N3 or above
• Extensive experience in supporting enterprise customers based in US, Europe & APAC.
• Familiarity with HTML and CSS.
• Familiarity with Learning Management Systems

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking a highly skilled and experienced individual to join our team as a Google Workspace Tools Expert. In this role, you will be responsible for managing and optimizing the use of Google Workspace tools to enhance collaboration, productivity, and communication within our organization. The ideal candidate should have extensive knowledge of various Google Workspace applications and services, excellent problem-solving abilities, and a passion for streamlining workflows.

Responsibilities:

1. Google Workspace Administration:

• Manage and administer Google Workspace applications, including Gmail, Google Drive, Google Calendar, Google Meet, Google Docs, Google Sheets, Google Slides, and other associated tools.
• Implement and enforce security policies, access controls, and data protection measures within the Google Workspace environment.

• Provide expert guidance on best practices for collaboration and productivity using Google Workspace tools.
• Develop and implement strategies to optimize workflow processes and enhance team efficiency.

• Serve as the primary point of contact for technical support related to Google Workspace tools.
• Troubleshoot and resolve issues promptly, ensuring minimal disruption to daily operations.

• Conduct training sessions for employees on effective usage of Google Workspace tools.
• Create and maintain comprehensive documentation on best practices, guidelines, and troubleshooting procedures.

• Explore and implement integrations between Google Workspace and other business applications to streamline processes.
• Customize and configure Google Workspace settings to align with organizational needs.

• Monitor system performance and generate reports on Google Workspace usage metrics.
• Provide recommendations for improvements and optimizations based on data analysis.

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in administrating Google Workspace tools in a corporate environment.
• In-depth knowledge of Google Workspace applications, features, and security protocols.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication and interpersonal skills.
• Training experience with the ability to convey complex technical concepts in an understandable manner.

Preferred Skills:

• Google Workspace Certification.
• Experience with scripting languages for automation (e.g., Google Apps Script).
• Familiarity with third-party tools and integrations that complement Google Workspace.

Someone with knowledge & experience of google sheets, google app scripts, google data studio, app sheets & whatspp automation ( API ), google analytics & web development