Communicate with clinicians, patients, carers, nurses, managers, and administrative staff. Good interpersonal communication and t.....
Communicate with clinicians, patients, carers, nurses, managers, and administrative staff. Good interpersonal communication and telephone skills and the ability to deal with staff at all levels. Must be confidential. To ensure patients are provided with simple information as necessary regarding waiting times, appointments, and admissions to hospital. To deal with patient queries and telephone calls in a helpful and courteous manner To work with internal bodies such as consultants, senior managers, and nursing staff etc to ensure that the best possible care is provided to all patients. Communicate with and update the Operational Teams on a regular basis of the current position with waiting lists and any potential difficulties with achieving/sustaining targets. Record outcome of patient choice of appointment, cancellations onto the relevant systems e.g. PAS. To provide necessary information to Team Lead, Patient Access and Administration Manager as requested in relation to waiting lists and capacity. To undertake regular validation of waiting lists to ensure only patients who require an operation are actively waiting. Monitor data quality on PAS and report any concerns to the Operational Teams To assist the Operational Teams with the preparation of statistics for the performance meetings. Working to tight deadlines, able to determine priorities. To make sure that all the relevant patient documents are available and complete as required. To ensure all indexing within EDMS is accurate. Deal with enquiries from patients and their carers. To work flexibly according to the needs of the service including covering colleagues during periods of leave.
