Total 4 Administrative / Clerical job vacancies in Leigh, WN1 1HS

Key results from the job holder To receive and accurately record onto electronic systems all related data for new and follow up attendances to Walk in Centre. Update and revise information where necessary. Liaise with personnel from appropriate external agency to obtain patient information as and when required, ensuring confidentiality is maintained at all times. Decide based on the patients presentation and information provided and using your initiative, liaise with / summon Triage Nurse where concern exists over the condition of the patient. Effectively deal with all enquiries, via telephone and face to face with regard to patients, staff, internal and external agencies, with the exception of medical advice. Responsible for scanning of patient documentation and complete full audit as appropriate. Booking of appointments as appropriate ensuring all relevant information is input onto electronic systems. All clinic outcomes and procedures are recorded in a timely manner. Forward patients documents / details to appropriate departments for follow up appointments for example, fracture clinics, ENT, ophthalmology and physiotherapy. Ensure all GP discharge letters are forwarded appropriately adhering to Caldicott Guidelines Planning and Organisational Duties To plan and organise own workload whilst assisting colleagues to meet the Departmental needs of the service. To support and evaluate changes to working practice whilst actively seeking ways to improve the service. Maintain an effective filing system within the office area. Maintain staffing levels in reception area by contacting staff to cover shifts in emergencies during out of hours Communications and Key Working Relationships Maintain daily contact with colleagues working within the team to ensure priorities are met and targets achieved Regularly update management team regarding outstanding issues, potential areas of concern and any other associated problem. Use multiple systems in order to process requests and communicate information to job related stakeholders. Use initiative when dealing with general public in order to manage people expectations and overcome barriers. Work effectively as part of the multi-disciplinary team.

PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS.

Whencompleting your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understandingand transferable skills.

The Health Care Operations Department are looking to recruit a Clinic Prep Clerk (37.5hrs) within the Prep Team based at the RAEI site, Wigan; however, you may be required to work on other sites if cover is needed.

The service operates Monday to Friday between 7am and 6pm and Saturdays between 8.30am and 3pm. You would be expected to be able to work flexible covering these hours.

PREVIOUS APPLICANTS NEED NOT APPLY



The post holder will provide full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics and reception of patients.

It is important to ensure patient’s needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner. and compliance with all appropriate policies and procedures.

Must be educated to GSCE level or equivalent / relevant experience and demonstrate keyboard skills.

It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.

You must be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively within a team. You must also have knowledge of general office systems and protocols in a customer related environment.

Choose Well – Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

The main duties of this role are
• To ensure that all patients’ case-notes are prepared and available in advance of the clinic in accordance with procedure
• To receive patients at reception and ensure that all patient demographic details are update both on HIS and in the case-notes.
• To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.
• To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.
• To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance.
• To assist members of the medical and nursing staff with any queries during the course of the clinic.
• Deal with walk-in patients to clinic, ensuring that the patients’ case-notes are obtained and transported as quickly as possible.
• Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.
• Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.
• Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.
• To provide cover when necessary.
• Receive and process telephone messages in accordance with instructions
• Utilise the Trust’s IT resources appropriately and in adherence to policies and procedures
• Maintain accurate, timely and legible records
• Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or videotapes, x-ray images.
• Demonstrate effective communication using the spoken word to influence outcomes
• Demonstrate awareness and sensitivity of patients with hearing difficulties and where patient’s language is not English
• To provide any other duties that may be required relevant to this grade.


This advert closes on Monday 18 Nov 2024

Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department. Provide an effective clerical service to support the team, including photocopying, data input and posting out of equipment. To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings. To be responsible for the recording of all clinic outcomes and other information within agreed deadlines. Effective liaison with multi-disciplinary team ensuring accurate information is communicated as and when required. Deal with walk-in patients to clinic and assist members of the medical and nursing staff with any queries during the course of the clinic. Provide outpatient clinic lists and booking summaries for nursing staff. Contribute to the ordering of stationary supplies and associated procedures. Contribute towards service improvement initiatives to enhance quality of patient care. Assist in maintaining equipment and decontaminating in accordance to Infection Control. To provide any other duties that may be required relevant to this grade.

Please see attached job description and person specification Staff benefits Pay Enhancements: Band Saturday (midnight to midnight) and any week day after 8pm and before 6am All time on Sundays and Public Holidays (midnight to midnight) 1 Time plus 47% Time plus 94% 2 Time plus 41% Time plus 83% 3 Time plus 35% Time plus 69% 4 9 Time plus 30% Time plus 60% 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts fuelGenie Fuel Cards (for applicable roles)