2. JOB PURPOSE The Clerical Officer is expected to provide an efficient, effective and accurate administration and reception service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients. 3. JOB DIMENSIONS To work within the Trusts outpatient environments to facilitate the smooth, and efficient delivery of the patient administration pathway from referral and throughout the outpatient process. 5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Essential skills include: A good standard of basic education Ability to work on their own initiative and as part of a team Ability to follow Trust policy and procedures 6. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centered Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. 7. CORE BEHAVIOURS AND SKILLS The behaviours and skills that are required to perform effectively the particular role. The Trust has a set of expected behaviours for all employees and additional behaviours and skills that are expected of managers and supervisors. 8. CORE KNOWLEDGE AND UNDERSTANDING This can be broken down under different headings, such as professional knowledge and understanding of the organisation and/or department. Core knowledge and understanding underpins performance and it is important to relate it back to the job purpose and key areas of work. 9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Process referral letters received from General Practitioners and other healthcare professionals in line with Trust Policies. Make appointments in a polite and helpful manner, following Trust Policies and local guidelines for clinic formats using the relevant Administration System. Ensure patients have appointments booked with the appropriate clinic in priority according to their clinical needs and in chronological order. Arrange any special requirements for patients including Transport and Interpreting Services only where appropriate and in a timely and efficient manner. Record information on the relevant Trusts administration system including PAS, in an accurate and timely manner in accordance with local Trust policies. Ensure all patient correspondence including test results are dealt with promptly. Retrieve relevant patient information from the appropriate administration system. Respond effectively to telephone communications in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary. Obtain a set of case notes for every patient attending specified clinics. If the original case notes cannot be found, only with permission from the Supervisor and only when a complete search has taken place, a Temporary set of case notes can made to be used at clinic. Prepare case notes to ensure they are tidy and contain complete information including a referral letter, up to date results, patient labels and blank continuation sheets. Where patients have had a test or and an X-ray prior to their clinic appointment, the results should be traced and obtained and made available at clinic. Ensure all case notes are tracked to the appropriate location using the Case Note Tracking functionality on PAS and hand written logs where necessary. Provide a professional, efficient and friendly reception service for patients and relatives attending clinics. Ensure patient information is accurately recorded on PAS including attendance, cancellations and Do Not Attends. Clinic outcomes should also be recorded in accordance with the Trusts policy and procedure. Ensure all follow up clinic appointments are either booked on PAS or added to the appropriate outpatient waiting list. Collect additional information as requested, with the aim of monitoring the quality of the service provided in accordance with the Trusts Performance Management Framework. Obtain information on each patient attendance and in a timely manner accurately record on the Patient Administration System in line with Trust Policy. Respond to the receipt of test requests and follow-up, where appropriate. Provide suitable cover for other clerical staff in cases of absences, as delegated by the Assistant Patient Services Co-ordinator. Assist the member of staff responsible for stationary stock in ensuring an appropriate level is maintained. Refer to line manager, any changes/cancellations to patient plans and clinics in line with the Outpatient Management Policy.

Personal Injury Solicitor/CILEx Lawyer (Military Claims)
Location: Duke House, Leeds City Centre
Role Type: Full-Time, Permanent

Are you a skilled Personal Injury Solicitor or CILEx Lawyer with 3-5 years of PQE, and a passion for military claims? Join us in our Leeds office, where you'll manage a unique caseload of military personal injury matters, from training injuries and defective equipment to cold injuries and noise-induced hearing loss claims. This is an incredible opportunity for a dedicated professional to make a real impact in the lives of military personnel.

What You'll Do:

• Handle military personal injury cases under supervision, managing all stages from client intake to file archiving
• Prepare file documentation, bill files, and handle client inquiries
• Support other fee earners in our Personal Injury department, building your expertise along the way

Who You Are:

• A meticulous, detail-oriented professional with excellent organisational skills
• Confident in delivering technical legal details in a client-friendly way, both verbally and in writing
• A team player with the ability to work under pressure, meet deadlines, and maintain high client care standards

Key Skills:

• Clear communication, both face-to-face and in writing
• Strong IT proficiency and a proactive, "can-do" attitude
• Ability to present cases persuasively and manage complex details accurately

Why Join Us?
This is a fantastic opportunity to advance your career in a supportive, dynamic team. You'll gain valuable experience in military claims, with hybrid working options and opportunities to build your professional skills and knowledge.

Salary: Dependent on skills and experience. Please include current salary and expectations in your application.

Ready to take your career to the next level? Apply today!

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point. Please note that we cannot accept CVs for this role, therefore your application must be via the NHS Jobs online application form. In your application form, you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post. Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers). You will have 10,000 characters to demonstrate the information above, this will be across two sections (supporting statement and supporting statement continued). Please DO NOT include personal details or duplicate information already provided elsewhere in your application. To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include: 2) A written assessment which will be used for further shortlisting. The written assessment will be undertaken in the week commencing 11 November 2024 3) A formal interview and further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled in the week commencing 25 November 2024 and will be used to assess knowledge, skills and competency of the candidates. *** Trigger warning: Please note that the scenarios and any data utilised for the assessments are fictional, having been created purely for the purpose of recruitment and selection and to assess the applicants suitability for the role. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and content that may be upsetting or triggering for some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you. We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application. Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications. We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview. Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests. ***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign. The Claims Teams at NHS Resolution are London and Leeds based and we will be happy to talk to you about flexible/hybrid working arrangements as part of the application and interview process. Home working is subject to meeting homeworking assessment requirements, (including a minimum broadband speed of 18Mbps and a dedicated work space). Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

We're looking for an enthusiastic and go getting individual to take on the role of Purchase Ledger Clerk in the amazing city of Leeds!

Day to day you will be expected to carry out roles such as Process purchase invoices and match with delivery note and purchase order, raising PO's for approval and placing orders with suppliers, reconcile supplier statements. Raise and resolve invoice queries, liaise with suppliers and the operations team, matching purchase invoices, updating inter-company systems as orders are placed and invoiced, General admin and telephone duties.

If this sounds like a role that would suit you, you will need the following to be considered:

• Competent with SAGE and Microsoft.
• AAT Level 2 or above.
• Purchase Ledger experience of at least 6 months.
• Strong Excel skills.
• Great organisational skills.
• Professional and concise telephone presence.
• Excellent communication skills.

Benefits include:

• £24,000 a year
• Free on-site parking.
• Company events.

Other notes:

• Full time
• Permanent

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

To provide a comprehensive and high-quality administrative service to support the multi-disciplinary teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate. 3. JOB DIMENSIONS The post-holder will: Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays. Work with Consultants and their medical teams. Manage their workload in line with departmental requirements. Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline. 4. ORGANISATIONAL CHART Business Manager Assistant Business Manager Assistant PSC MDT Administrator, Medical Secretaries and Clerk/Typists. 5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Qualifications Good standard of education. Microsoft Word for Windows Keyboard/data entry skills Experience Using a variety of Microsoft office packages including word, excel and PowerPoint (essential) Using patient information systems such as PAS (essential) and PPM (desirable) or the ability to quickly develop this knowledge in a short time frame. Prioritising and managing workload to meet deadlines (essential) Dealing with internal and external enquiries originating from a variety of sources including but not limited to: staff in other Departments, patients, staff in GP surgeries (desirable) Previous administrative experience (essential) Previous administrative experience in a healthcare setting (desirable) Skills & Knowledge The candidate must demonstrate excellence and ability within the following areas: Interpersonal and communication skills (essential) Organisational skills and time management (essential) Understanding of customer care principles (essential) A broad understanding of medical terminology and its use within clinical correspondence (essential) Ability to work as part of a team (essential) Ability to communicate sensitively with a wide range of people including patients, using tact and diplomacy (essential) Ability to deal with sensitive and often emotive information (essential) Ability to deal with enquiries in an appropriate and supportive manner (essential) Knowledge and application of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information (essential). A good understanding of relevant Trust standards and National Waiting Time Standards e.g. 18 week wait for patients (desirable). Training will be offered as part of the role to ensure appointed candidates meet this requirement during the course of their employment. 6. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values 7. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition 8. CORE BEHAVIOURS AND SKILLS The individual will be expected to work well as part of a team and should be patient focused, professional and flexible in their approach to work. 9. CORE KNOWLEDGE AND UNDERSTANDING See Knowledge/Skills and Experience above 10. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Clinical Correspondence & Support to Clinical Services Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spreadsheets to monitor test results for patients. Support administrative process as deemed appropriate by the Assistant PSC. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: ensuring that follow-up and/or discharge appointments have been made for patients when required escalating to the Assistant Patient Services Co-ordinator where appointments have been booked outside the requested timescales). Any other general administrative duties associated with the consultant/clinical team outpatient and inpatient workload. Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel. Liaise with GPs, hospital staff and others on behalf of consultant in relation to clinical workload. Maintain appropriate databases (both Trust and Departmental) to support with the delivery of the 18-week pathway or other waiting time standards as appropriate. Assist in the coordination of test results, bringing these to the attention of the consultant and taking resulting action as required. Maintaining an effective administration service Together with colleagues to deputise for the other MDT Administrator in cases of absence to ensure Departmental standards are maintained Create and maintain appropriate record systems relating to clinical workload e.g. tests and results spreadsheets Access information systems to obtain clinical information as required by the medical teams including investigation results or other information e.g. from results server, PPM or WinDIP Provide information to the Assistant PSC, as appropriate, relating to workload and work outstanding. Provide cover for other team secretaries/clerical staff when on annual leave or sick leave. Additional duties Any other duties that from time to time may be deemed necessary by the Trust/Directorates that are commensurate to the role. Health and Safety/Risk Management All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system. Infection Control The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. Equality and Diversity The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. Patient and Public Involvement The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback. Training and Personal Development Continuous Professional Development The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. Respect for Patient Confidentiality The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. 11. COMMUNICATION & WORKING RELATIONSHIPS The post holder will be expected to establish, maintain and respect good working relationships and communication with both internal and external organisations, institutions and individuals with whom they come into contact, including those associated with the specialty area and as appropriate within the role. The post holder will be expected to represent themselves and the service in a professional, courteous and respectful manner at all times.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Perform clerical tasks associated with the clinical trials service e.g. archiving, photocopying, filing, and data collection for statistics. Act as secretary to the pharmacy Clinical Trials team coordinating 1:1s, meetings and minutes. To monitor stock levels and re-order stationery and office supplies as required, and non-stock items as necessary. Ensure that all pharmacy clinical trial files contain all necessary documentation and approvals and are kept up to date. Have knowledge of a wide range of administrative procedures including finance. Be competent in word processing, spreadsheet packages and in using databases. Assist in the calculation of pharmacy costs relating to clinical trial activity with reference to specific signed financial agreements. Raise invoice requests for pharmacy fees using the ORACLE system. Maintain accurate records of invoices raised and payments received in relation to Clinical Trials.

Have you ever wanted to work within the civil service? Are you confident in your administration skills? If so, then please read on as we are looking for an Admin Officer to join our client the Insolvency Service


Location: 1 City Walk Leeds Leeds West Yorkshire LS11 9DA United Kingdom
Hours: Monday - Friday 9-5 (37 hours)
Pay: £11.53
This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.

Role Overview:
We are currently recruiting for a full time Admin Officer to join the team at the Lincoln Crown Court. The Administrative Officer is to carry out a variety of administrative duties. This is an exciting and interesting role. You will be provided with full training and work within a really supportive team.

Responsibilities include:

• Making appropriate and timely administrative decisions, in preparation for the case being allocated to the OR CCT Analyst/Tracer and/or transfer to the local OR.
• Effectively managing your own caseload
• Checking to ensure cases comply with current legislation and casework process standards
• Providing administrative support to colleagues and your manager, as and when reasonably required
• Data processing and inputting
• Providing administrative support to the Central Case Team & Official Receiver including in their capacity as trustee and liquidator in the protection and realisation of assets
• Preparing and completing Case Information Pack with all available information
• General Administration

Tasks (including but not limited to):

• Monitor and action correspondence from the Central Case Team Outlook inbox
• Downloading bankruptcy applications and orders from the electronic bankruptcy file (Adjudicator Cases)

• Checking Adjudicator, Creditor and Company orders for accuracy and actioning amendments under the slip rule.
• Issuing initial notices

• Issue Gazette notice on ISCIS

• Conducting initial desk-based searches of all available sources (i.e, IIR, Google/search engines, Land Registry Companies House, ISCIS, Equifax, HMLR)
• Dealing with general enquiries, including call back referrals and other enquiries by letter, email, or telephone

• Actioning Analyst/Tracer instructions and notes in a timely manner
• Updating case details on ISCIS in a timely manner.
• Upload correspondence to ISCIS & Wisdom
• Ensure all case notes are updated on ISCIS and distributed to the relevant staff

• Filing correspondence and other documents in a timely manner
• Photocopying and other general, administrative tasks
• Upload creditors list to ISCIS
• Add assets to ISCIS
• Producing the Case Information Pack for the Tracer/Analyst, including recording the results of desk- based searches
• Transfer case and forwarding correspondence to the appropriate/accurate office.
• Books & Papers Clerk, including destruction (if you have been allocated this specific role)
• Cashiering (if you have been allocated this specific role)
• Case closing and File destruction (if you have been allocated this specific role)

• Act as a case work buddy and undertake peer to peer staff training (for experienced staff only)

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

JOB TITLE: Admin Support RESPONSIBLE TO: Line Manager RESPONSIBLE FOR: N/A JOB PURPOSE: Support and manage Practice waiting lists. Chronic Disease Register/ Recall. Residential home visits for chronic disease. Cytology. Coding hospital letters. Summarising Main Duties and Responsibilities Support and manage the waiting list for patients who have been referred for Minor Surgery, ABPM monitors, Coil and implant procedure NHS health check monthly birthday recall, 1st and 2nd Cytology- complete PCSE registers. Invite letters- follow protocol Support and implement chronic disease recall system. Monthly birthday recall, 1st, 2nd & 3rd. Arrange residential home visits. Work safely and securely at all times in accordance with legislative requirements and practice policy and procedures This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable additional duties which may be requested from time to time .

Medical Secretary - GP Practice

Brand new opportunity for a Medical Secretary to join a GP Practice, Based in Leeds

The role sits within the GP Practice Team with the role predominately providing a first-class secretarial service to the practice and patients and ensure efficient processing of referral letters, minutes, practice letters, and reports. You will prepare and produce documents, hospital referrals, and other relevant paperwork and effectively operate the Choose & Book system. As part of this role you will maintain an effective system for recording hospital and private referrals and respond to or redirect patient inquiries and requests accordingly. You will also maintain an audit trail for referrals and ensure the referral process is completed by clinicians and undertake information retrieval for the practice and patients as requested. Processing minutes meetings as requested & processing responses to complaints will also be required

Contract - Locum - Full Time - 37.5 Hours Per Week
Start Date: ASAP

The Benefits of working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

If you are interested in applying please contact on Scott Marsh 01772 208963 or send your CV to scott.marsh@servicecare.org.uk

1. JOB DETAILS Job Title: Clerical Officer - Optometry Reports to: Optical Services Administrator Accountable to: Head of Optometry Services and Principal Optometrist Band: Band 2 Unit/Department: Optometry Directorate: Head and Neck Location: Eye Clinic, Level 4, Gledhow Wing, St. Jamess University Hospital AFC number: 721 2. JOB PURPOSE The Clerical Officer is expected to provide an efficient, patient focused, confidential, administration support for the Optometry department. To undertake administrative and clerical duties in support of the Optometry clinic. The post holder will be part of a very busy team and will be responsible for covering general day to day administration duties. 3 JOB DIMENSIONS The post holder will be required to handle payments for spectacles and contact lenses from patients. The post holder will be expected to deal with up to thirty telephone enquiries each day. 4. ORGANISATIONAL CHART Optometrists 5. PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY To make appointments as necessary in a polite and helpful manner To respond to telephone enquiries in a polite and helpful manner To obtain information for each patient and record on the Patient Administration System attendances and disposals in a timely and accurate manner To provide suitable cover for the other clerical staff in cases of absence To take payments for spectacles and contact lenses 6. THE LEEDS WAY VALUES Our values are part of what make us different from other Trusts, so we see this as strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values. 7. CORE BEHAVIOURS AND SKILLS 1. Good oral and written communication skills 2. Good telephone manner 3. Diplomatic 4. Self-motivated 5. Enthusiastic 6. Attention to detail 7. Professionalism 8. Help other team members 9. Flexibility to adjust to changing circumstances 10. Ability to learn 8. CORE BEHAVIOURS AND SKILLS Essential core knowledge and understanding to include: The post-holder to possess a good standard of written and spoken English. Basic computer literacy and willingness to further computer skills. A willingness to understand all policies and procedures governing the Trusts approach and delivery to Patient Administration. 9. HEALTH AND SAFETY/RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. PATIENT AND PUBLIC INVOLVEMENT The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. RESPECT FOR PATIENT CONFIDENTIALITY Individual patients have an entitlement to have their affairs dealt with confidentially. There are established rules and conventions applying to professional staff and you should, where appropriate, familiarise yourself with these. In any event, no member of staff should divulge information about the identity of the medical condition of any patient to anybody who does not have a clear entitlement and need to receive it. Staff need to be aware of the Data Protection Act. Similar constraints apply to the passage of personal information about members of staff. 10. COMMUNICATION & WORKING RELATIONSHIPS It is essential that the Clerical Officer maintains and develops good working relationships with all staff. This will involve considerable liaison with consultants, nursing staff, managers, medical secretaries, and patient administration staff throughout the Trust. 10. JOB DESCRIPTION AGREEMENT Jobholders Signature: . Date: Head of Departments Signature: .. Head of Departments Job Title: . Date:

1. JOB DETAILS Job Title: Senior Medical Secretary Reports to: PNH Service Coordinator/Data Manager Accountable to: Business Manager Band: 4 Unit/Dept: The National PNH Service Directorate: Oncology CSU Location: Leeds Cancer Centre AfC Job No: 2106 2. JOB PURPOSE/SUMMARY To provide a consistent and high-quality Personal Assistant (PA) service to a group of Clinicians and their teams while supervising the provision of a comprehensive medical secretarial service by a group of staff. The Senior Medical Secretary will have oversight of the referral to treatment time pathway for their consultants patients ensuring they are managed efficiently and effectively through their agreed clinical pathways and where it is not possible that the correct escalation procedures are followed. 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY The post-holder will: Provide a wide-ranging PA service to a group of clinicians (the number of which will be determined by Departmental requirements and the job plan commitments of the clinical team concerned). For the group of consultants responsible for, manage the flow of patients ensuring tests and/or appointments are booked within the necessary timescales escalating potential for delays to the PSC/Business Manager to ensure that prompt action is taken at all times in order to support strategic capacity/demand planning for the Organisation. At the request of the PSC and where relevant, undertake investigation for informal PALS complaints. Co-ordinate and transcribe/process responses to formal patient complaints together with the clinician ensuring that investigation outcomes are generated within the timeframe agreed with the patient. Coordinate and supervise the day-to-day activities and workload of a small team of medical secretaries (and work closely with relevant PSC/Assistant PSCs as appropriate) and any supporting clerical staff. Support the Team Medical Secretaries to ensure that service provision meets relevant quality standards. Be the departmental super-user/system administrator for voice recognition and digital dictation Take a lead in developing new systems and processes to support on-going service delivery and the maintenance of a high quality service for the patients of Leeds and beyond. Senior Medical Secretary role In managing diaries for the clinical team the post holder will be expected to co-ordinate the cancellation or alternative provision of outpatient activity ensuring the communication meets Trust targets where appropriate and escalating to the PSC/Business Manager in cases where the cancellation of clinical activity may prevent national targets from being met. Supervise a small team of medical secretaries, and related clerical support staff, including the allocation of work and the organisation of daily departmental cover. Managing and prioritising departmental workload on a day-to-day basis. On a regular basis to review relevant waiting time reports (e.g.18-week reports) for the Consultants responsible for ensuring in all cases that the next steps for the patient are identified and booked. Where this is not possible to liaise with the Business Manager/PSC for appropriate action to be undertaken. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: liaising with the relevant MDT teams about fast track patients and escalating clinically urgent patients to the relevant staff groups for action where required). Ensuring all phone calls are answered within the department during core office hours Opening and dealing with departmental post and allocating resulting work to appropriate staff. Monitoring turnaround times for clinical correspondence and taking corrective action as required, in conjunction with the assistant PSC/PSC, in order to meet 5-day turnaround standard. Participate in yearly appraisals for the team medical secretaries together with the PSC/Business Manager to support on-going staff development Providing PSC/Business Manager and Consultant staff with relevant information relating to administrative service. Take minutes at secretarial staff meetings and attending other administrative meetings as required. Undertake duties required as the administrator and super user for the digital dictation/voice recognition system including identifying new workflows, updating workflows as required, and providing general advice on the system to team secretaries. Responsible for ensuring office equipment is in working order and office supplies are maintained and replenished. PA/Administrative Support (non clinical) to Consultant/Clinical Team Provide a comprehensive PA service to the Clinical Director/Lead Clinician and other medical colleagues. Provide administrative support to Clinical Nurse Specialists where appropriate. Support clinicians with their teaching and research portfolios by organising regular meetings with trainees, supporting in the writing of research materials and organising meetings and conferences as and when required. This includes but isnt limited to providing support to academic, educational, research and supervisory roles. Taking phone calls and covering departmental phones when required. Deal directly with patient enquiries on behalf of consultant/clinical team. Co-ordination of annual leave for consultants, liaising with the Business Manager for approval and then completing the necessary documentation to organise the cancellation of outpatient activity as required. Administration duties to support departmental clinical audit and clinical governance where required, such as the collation of information for reports. Diary management for consultant staff including organising meetings, preparing meeting paperwork and taking minutes as required. Organising travel arrangements for consultant staff. Other general administrative duties that may be required to fulfil the role. 5. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: This is a senior secretarial role and as such the individual will be expected to work independently as well as part of a team. The individual should be patient focused, professional and flexible in their approach to work.

To provide a full clerical support service to the department including organising, sorting and filing documents and papers; managing an electronic filing system, managing the communications inbox and calendar; responding to general enquiries, booking photographs, monitoring media on line and in print; photocopying, faxing and distributing information by post or email; typing letters and other documents To deal with communications and ad hoc enquiries from staff, members of the public, stakeholders and the media Receiving and relaying general verbal/written messages and responding by supplying straightforward information and guidance or referring to the relevant member of the department or other Trust staff as necessary. To provide administrative support for meetings and events as required e.g. organising meetings including checking access arrangements, booking rooms and refreshments, sign language and ethnic minority language interpreters as appropriate, sourcing supplies for events; organising travel arrangements, administering expense forms, liaising with members regarding dates, sending out notice of meetings, agendas and minutes. To attend and service meetings as required. This could include welcoming participants, organising refreshments and taking minutes and typing them up and circulating them after approval. To maintain and update databases for electronic mail-outs and labels for Trust and staff departments and key stakeholders and organising electronic or paper mail-outs as required Updating relevant tracker information and producing reports when required. Updating standard presentation slides using powerpoint and other software To objectively deal with difficult situations around queries from staff or the media on communications, matters involving colleagues as required. In particular to have the ability to tackle and resolve difficult issues with tact and sensitivity. To adhere to relevant Statutory Instruments and Trust policies and guidelines e.g. Data Protection, Health and Safety, Confidentiality and personnel policies and guidelines. To maintain and develop the departments web site on the Trust intranet. (Training will be given) To contribute to the production of information for distribution across the Trust and to other relevant organisations. Use departmental database for recording appropriate information as requested and producing reports. Any other duties commensurate with the grade which may be required from time to time to ensure the effective running of the service.

Personal Care Assistant for senior lady either P/T or F/T @ £12.58/hr in Leeds

Apply at UKCIL.com. Reference: 2554678f

This role is to give personal assistance to a lady in her early 50's who needs help to live independently. She requires help with personal care, including styling her hair as well as doing household cleaning and cooking meals.

She is looking for someone who can live in with her over a 24 - 48 hour shifts but is willing to discuss other options. A typical shift is 8pm from one day through to 8pm the following night but this can be discussed if necessary.

Your role is to ensure she has all the assistance she requires with living her life day to day in her own home. You may also be required to accompany her on any outside activities.

You will need to be able to cook meals and prepare snacks as well as ensuring her home is clean and tidy, this also includes the laundry is washed, dried and put away ready for her use.

During the night she may wake and need to be turned or made more comfortable.

There needs to be some flexibility as somethings do not always go to plan and she can not be left without care.

She is a kind and caring lady to work for and is lovely to talk to.

Key Responsibilities

Services

• Meal Preparation
• Personal Care
• Domestic Care
• Social + Leisure activities
• Support to remain independent

Training

• Safeguarding Adults/Children

Please apply by clicking above or at ukcil.com