Total 136 Administrative / Clerical job vacancies in Hornhouse Lane Britonwood Ind Est, Kirby LIVERPOOL, L33 7YQ

To provide a localised catering service observing health, safety and hygiene procedures and maintaining high standards in all aspects. To deliver good principles of customer care ensuring helpfulness, awareness and compassion to patients, visitors, staff and colleagues. Regeneration of chilled/frozen food and preparation of sauces. Preparation of patient meal trays. Plating and service of cold and hot food items with meal delivery to patients, including service of condiments. Probing and recording food temperatures. Recording of equipment temperatures. Beverage service to patients. Washing and refilling of patients water jugs and beakers. To take the patient orders and communicate the requirements to the catering department. Clearing of meal trays, crockery and cutlery for all food areas. Collection, segregation and disposal of catering waste materials. Cleaning duties within the kitchen and other associated areas in accordance with departmental cleaning schedules to include equipment, work surfaces crockery and cutlery. Ordering and receipt of goods from the main catering production unit in accordance with the agreed stock requirements ensuring adequate stock levels are maintained. Completion of catering department procedural paperwork such as temperature checks and monitoring. To undertake training as required to fulfil this role and any further training which will enhance both personal effectiveness and also the delivery of high standards of service. To work co-operatively with colleagues as part of the team and perform additional duties as and when directed by the catering supervisor

Provide comprehensive administrative support to Clinical teams. Use information systems with specific responsibility to ensure a high standard of information recording is maintained. Produce standardised computer generated reports and/or statistical information as requested by line manager. Type all correspondence relating to the team. Undertake general office duties, including ordering supplies and managing stock levels. Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only. Transfer relevant information to all health and social care providers as requested by line manager. Input accurate and timely information required for audit purposes. Provide reception support as and when required, including receiving clients to the service and assisting with enquiries. Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy. Be responsible for the opening and closing of buildings, if required. Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace. Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence. The post holder shall as necessary provide cover for and undertake duties of absent colleagues. Assist with the training of new clerks within the service. * The post holder shall as necessary provide cover for and undertake duties of absent colleagues. * The post holder shall follow all the policies and procedures of the organisation.

Information Team responsibilities: Maintain the Brownlow Information team database used to manage access to the Practice computer systems and account details. Update when new users start and amendment of existing starter details. Co-ordinate, with Brownlow HR, the new starter process including initial account creation, liaison with Informatics Merseyside for network account creation and smartcard authorisation and for the allocation of IT team members to new staff inductions. Co-ordinate, with Brownlow HR, in relation to closing accounts when staff members leave. Monitor the Brownlow IT mailbox and action or allocate tasks where appropriate. Research Team responsibilities: Attend the monthly Research meeting. Keep an up to date log of time spent on research activity and on individual studies by admin staff; ensure that the practice has all the correct documentation for each study and maintain the site files for all studies and keep these up to date as necessary; assisting the Senior IT Facilitator in the maintenance and running of existing searches on EMIS to find eligible patients for studies at all Brownlow practices; assisting the Senior IT Facilitator ensuring patients who are taking part in a study have all the correct coding in the medical record using the research template; undertake the administration of inviting patients to take part in research studies, this may involve printing and posting out invitations and the use of Docmail; undertake any administration required for the running of all research studies, the requirements for each study will be different; liaise with the Clinical Research Network Other job locations include: Ropewalks - 26 Argyle Street Liverpool L1 5DL Student Health - Peach Street L69 7ZL Kensington Neighbourhood Health Centre - 157 Edge Lane Liverpool L7 2PF Marybone Health Centre - 2 Vauxhall Road, Liverpool L3 2BG Princes Park - Bentley Road, L8 0SY

A Vacancy at Liverpool University Hospitals NHS Foundation Trust.


This is an exciting time to join our Catering Team for the NHS at Royal Liverpool Hospital Hospital.

We have a post for a Clerical Officer supporting our team of host/hostess and retail team along with catering managerial team who work within Catering dept. at Royal Liverpool Hospital, ensuring that we provide an excellent food and patient/customer experience.

If you are looking for a rewarding role working to support the catering team and you have the following skills please apply.
• Good communication (written, verbal & IT)
• Approachable
• Organised
• Reliable

Support the team with the following:
• Ensuring rosters are covered. Allocation of work to catering assistants. Liaise with management to ensure there is a continuation of service in the event of major staff shortages. Priorities urgent requests. Authorise overtime within the allocated budget.
• Carry out staff appraisals
• To input statistics and information from Records into a database and manage the system.
• To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.
• To access the database to retrieve information and produce statistics and reports for the Trust.
• General reception duties involving first contact with individuals attending the department. Giving necessary information or referring them to the appropriate member of staff.
• Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action.
• Send out information to departments on request, but maintain confidentiality.
• Responsible for stock control and ordering stationary as required from reprographics and stationers.
• Provide clerical and administrative support for staff.
• Organise and retrieve Notes required for the daily appointments.
• To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers
• To provide a localised catering service observing health, safety and hygiene procedures and maintaining high standards in all aspects.
• To deliver good principles of customer care ensuring helpfulness, awareness and compassion to patients, visitors, staff and colleagues.
• Regeneration of chilled/frozen food and preparation of sauces.
• Preparation of patient meal trays.
• Plating and service of cold and hot food items with meal delivery to patients, including service of condiments.
• Probing and recording food temperatures. Recording of equipment temperatures.
• Beverage service to patients. Washing and refilling of patient’s water jugs and beakers.
• To take the patient orders and communicate the requirements to the catering department.
• Clearing of meal trays, crockery and cutlery for all food areas.
• Collection, segregation and disposal of catering waste materials.
• Cleaning duties within the kitchen and other associated areas in accordance with departmental cleaning schedules to include equipment, work surfaces crockery and cutlery.
• Ordering and receipt of goods from the main catering production unit in accordance with the agreed stock requirements ensuring adequate stock levels are maintained.
• Completion of catering department procedural paperwork such as temperature checks and monitoring.
• To undertake training as required to fulfil this role and any further training which will enhance both personal effectiveness and also the delivery of high standards of service.
• To work co-operatively with colleagues as part of the team and perform additional duties as and when directed by the catering supervisor


This advert closes on Thursday 14 Nov 2024

Deal effectively and efficiently with any enquiries (telephone or face to face) from clinical and non-clinical staff within the Trust in a professional manner. Deal with routine telephone enquiries from parents/carers/general public in a professional, polite and confidential manner, referring to appropriate person/department regarding any enquiries outside of the post holders remit. Liaise with clinicians in a timely and professional manner in relation to patient queries. Attend and contribute to departmental meetings, team briefs etc. Ensure accurate and appropriate action is taken with regards to all clinical correspondence.

MATERNITY COVER

Previous people management and warehouse admin experience essential.

Reporting into the Stock and Admin Manager you will ensure that the day to day functions of the administration department are completed, in support of the operation.

Rotating shifts:

Week 1 - Sunday, 4am to 12pm, then Monday to Thursday, 6am to 2pm

Week 2 - Monday to Thursday, 2pm to 10pm, then Friday, 10am to 6pm

You will assist the administration department through daily pinch points, cover sickness/holidays as required, manage time sheets for each shift, authorising holidays allowing adequate cover to maintain performance, monitor and investigate Customer Service queries.

Participate in stock take set up and compliance and liaise with the Transport Team Managers with regards to supporting them with operations clerks.

Control the efficiency of order capture processes ensuring late picks are handled in a timely manner.

Ensure that store invoices are released as per agreed timescales.

Supervise and manage your direct reports.

Develop your direct reports, holding annual appraisals and dealing with disciplinary/grievance matters as they arise in line with agreed policies.

Oversee and manage the health and safety operations ensuring that the workplace is a safe environment to work in.

GCSE Maths and English-grade C or above.

Previous administrative experience as well as experience of Warehouse Management Systems.

PC Literate (particularly Excel)

Ability to work as part of a team, ability to analyse verbal and numerical data, working on own initiative and under pressure.

Good time management and communication skills.

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Please see attached Job Description for full details. Successful candidates will be supported to develop in the role. Working within a team of dynamic and dedicated Executive and Personal Assistants, this is a truly collaborative role that will provide opportunities to work across the hospital at all levels. The role would suit a highly motivated team player who strives to provide a first class PA service.

Please see the job description and person specification document for detailed information about the job description for this vacancy.

Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Take minutes of meetings, circulating to relevant groups. Obtain information as requested by line manager. Attend appropriate training, meetings and education sessions when required. Work with managers to review working practices, ways of working and find solutions to problems. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. Ensure all mandatory training is up to date and report accordingly. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.

Follow Trust and departmental processes and procedures to ensure a high quality, resource efficient and cost effective service is provided. Ensure patient folders are created and prepped and made available for all outpatient activity including Cardiac Diagnostics and TB contact clinics. All folders must be available within the agreed time limits and are presented in a tidy and cohesive order in line with NHSLA. To ensure all required data is accurately and appropriately recorded in the PAS system within agreed timeframes. Of particular importance is data relating to patient demographics, appointments, 18 week referral to treatment pathway. Update of all outpatient appointment outcomes at the end of each clinic session i.e. cache up, ensuring all relevant actions have been completed for each patient. To ensure that patients/callers needs are met with regard to booking systems, and/or general enquiries. To sensitively explain to patients where their appointments have been cancelled or postponed and ensure a new appointment is negotiated, as required. To deal sympathetically with distressed patients and families. To deal with patient complaints concerning Outpatient appointment details/ cancellations referring angry/distressed patients on to a senior member of the Outpatients Team when necessary. To notify the Team Leader Central Booking if there are any issues with clinic capacity for future appointments. To work and rotate on various clinics in Outpatients, Cardiac Diagnostics and Contact Clinic to ensure adequate skill mix and cover within the team. To prioritise, book and change appointments on both PAS and the Choose and Book System on a daily basis according to clinical urgency, clinic capacity and waiting time targets. Ensure familiarity and compliance with the Trusts Access Policy. Maintain statistics of each clinic session and provide to the Team Leader Central Booking Team. Open post and re-direct as appropriate to other departments. Liaise with GP practices or other NHS organisations to retrieve missing referrals or gain additional information around patient referrals when necessary. To provide a high standard of customer care to patients and their careers through clear communications. Ensure that patient reminder letters are generated from the PAS on a daily basis and posted to patients in a timely manner. Assist clinical staff in retrieval of scanned images from the EDMS. Ensure the Outpatient reception desk is appropriately staffed during busy times to support patient flow. To ensure that any change of patient details are made on PAS promptly at the point of referral or appointment confirmation. Demonstrate and explain outpatient administrative processes, practices and procedures to new and less experienced staff. To answer the telephone and deal with queries and requests in a prompt, pleasant and helpful manner, referring on, as necessary to the appropriate member of the Team. To provide cover to the Access Team, Medical Secretariat and Health Records Team for roles equivalent to own post or grade if required. To minimize hazards in the working area and report any identifiable hazards to the Line Manager. To adhere to all safe systems of work applicable to the work area. Ensure all patient folders from each outpatient clinic are collated and prepped prior to sending to Health Records to be scanned in to the EDMS. Liaise with Outpatient, Cardiac Diagnostic and Contact Clinic staff to ensure all aspects of service delivery are aligned with service requirements. Scan documentation using the departmental scanning devices and index records accordingly to ensure documentation is classified and indexed to the correct patient record. Undertake regular maintenance and cleansing of scanning devices to ensure devices are appropriately maintained and remain operational. Maintain accurate and up to date records of work undertaken on a daily basis to ensure departmental KPIs and service level agreements can be monitored. Participate and contribute to departmental meetings including objective setting and feedback discussions. Ensure any requests for disclosure of information are directed to the Health Records Coordinator and Information Governance Officer. Participate in departmental audits as and when required. Maintain records (paper and electronic) in an accurate and timely manner. Report any incidents direct to the departmental manager immediately and ensure the Trust incident reporting process is followed. Ensure that lifting and handling guidelines are adhered to. Comply with all Health and Safety requirements within the Trust. Collect and deliver patient folders to and from Health Records Department following completion of Outpatient Clinic sessions. Follow and comply with departmental procedure documentation. When new procedures are implemented or existing documentation updated, staff must familiarize themselves with the changes. Work as part of a team to ensure that an efficient service is provided at all times. Liaise effectively with all disciplines of staff to ensure efficient lines of communication are maintained at all times. Check stationary requirements and inform Team Leader Central Booking Team if extra stock is required to maintain service delivery. To undertake any other duties required by manager appropriate to the grade and relevant to the role. Be flexible to the needs of the service to support effective delivery of service. Be adaptable to and support future changes of the service.

Medical Secretary – Gastroenterology

Band: 4, Full time, 37.50 Hours

An opportunity has arisen for a permanent position for an experienced Medical Secretary to join the Gastroenterology team. The appointee will work within an established secretarial team who have a commitment to improve our patient experience.

Duties include diary management, outpatient activity, managing waiting lists, monitoring referrals and typing of clinic letters.

The successful applicant must be able to undertake all administrative duties, be well organised, able to plan their own workload, work on their own initiative and work to strict deadlines.

It is expected that applicants will have completed the AMSPAR course and or equivalent, have appropriate experience working in a medical environment and have a good understanding and knowledge of medical terminology; experience in the use of EPRO (clinic letter tool) would be advantageous.
1. To provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians.
2. Keep diary up to date, arrange appointments, and arrange travel and accommodation.
3. Operate an effective bring forward system and filing system.
4. To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.
5. Mentor, train and supervise relevant staff as required. Deal with annual leave requests and sickness absence return to work interviews.
6. Support consultants in non clinical activities role by preparing presentation documents using relevant packages and arranging meetings, set agenda

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers
1. Ensure appropriate personnel are informed of consultant annual leave/study leave. Keep consultants informed of junior doctor leave, as it could have an effect on the service.
2. Organise and maintain consultant’s admissions. Cancel and add patients to the waiting list, as appropriate, ensuring lists are updated, and patients contacted. Liaise with waiting list office, anaesthetic department and ward. Complete and amend theatre lists appropriately.
3. Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Maintain an effective track on inpatient referrals to ensure patient is reviewed promptly.
4. Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.


This advert closes on Monday 28 Oct 2024

Ensure that all clinical correspondence is transcribed within the required timescales alteringline manager if there are any foreseeable delays. Support the day to day organisation of the clinical teams by liaising with the TranscriptionLeaders in co-ordinating meetings, ensuring appropriate documentation available formeetings/lecturers, preparation of documents/presentations, attending meetings to takeminutes and tying of agendas/minutes. Ensure that the workloads are reviewed on a regular basis and that any urgent transcriptionis given priority in conjunction with the needs of the service and line manager. Adapt a flexible attitude to meet the needs of the service, taking into consideration eachareas unique specialty and subsequent requirements of such specialties. Where appropriate ordering and receipt of general office stationary and equipment. Mentoring new members of staff including temporary staff as and when required. General office duties including dealing with incoming and outgoing correspondence, filing,photocopying etc. When required, provide appropriate clinical information following requests from the PatientInformation Systems in use. Please refer to attached Job Description for a full list of duties and responsibilities.

An exciting opportunity has arisen within our Support Secretary Team for a highly motivated and enthusiastic Support Medical Secretary to join our Administrative Team. We have 1 x full time post and 1 x part time 30 hour post vacancy

The post holder will provide a comprehensive and professional secretarial support service to an excellent standard, ensuring a high level of accuracy to the Mental Health Care Division.

The post holder is expected to work closely with the services to type clinical correspondence in a timely manner to to achieve KPIs.

The post holder will be expected to work with a flexible approach and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation whilst maintaining confidentiality at all times when dealing with service user/staff information, thus enabling the medical team to utilise their time in an efficient manner.

The post holder will provide a comprehensive professional support secretarial service to an excellent standard ensuring a high level of accuracy to the Mental Health Care Division.

Successful applicants will be expected to organise their own workload and co-ordinate workload activities with other Medical Secretaries in the team.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Ensure that all clinical correspondence is transcribed within the required timescales altering line manager if there are any foreseeable delays.

Support the day to day organisation of the clinical teams by liaising with the Transcription Leaders in co-ordinating meetings, ensuring appropriate documentation available for meetings/lecturers, preparation of documents/presentations, attending meetings to take minutes and tying of agendas/minutes.

Ensure that the workloads are reviewed on a regular basis and that any urgent transcription is given priority – in conjunction with the needs of the service and line manager.

Adapt a flexible attitude to meet the needs of the service, taking into consideration each area’s unique specialty and subsequent requirements of such specialties.

Where appropriate ordering and receipt of general office stationary and equipment.

Mentoring new members of staff including temporary staff as and when required.

General office duties including dealing with incoming and outgoing correspondence, filing, photocopying etc.

When required, provide appropriate clinical information following requests from the Patient Information Systems in use.

Please refer to attached Job Description for a full list of duties and responsibilities.


This advert closes on Thursday 17 Oct 2024

To provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians. Keep diary up to date, arrange appointments, and arrange travel and accommodation. Operate an effective bring forward system and filing system. To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway. Mentor, train and supervise relevant staff as required. Deal with annual leave requests and sickness absence return to work interviews. Support consultants in non clinical activities role by preparing presentation documents using relevant packages and arranging meetings, set agenda, circulate agenda/supporting papers as appropriate, and take minutes at meetings. Ensure appropriate personnel are informed of consultant annual leave/study leave. Keep consultants informed of junior doctor leave, as it could have an effect on the service. Organise and maintain consultants admissions. Cancel and add patients to the waiting list, as appropriate, ensuring lists are updated, and patients contacted. Liaise with waiting list office, anaesthetic department and ward. Complete and amend theatre lists appropriately. Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Maintain an effective track on inpatient referrals to ensure patient is reviewed promptly. Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not. Allocate and check the work of other staff Ensure sickness absence and annual leave of clinical staff is reported. Assist with the investigation and compilation of responses to complaints/incidents, helping to ensure this is done with the optimum deadlines set by the Trust. Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person. Carry out appraisals as appropriate Organise and order stationery as appropriate. Ensure all junior staff mandatory training is up to date and report accordingly. Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner. Accurate check of patient demographics using the Patient Administration System (PAS), including registration screen, checking patients details are correct, and tracking of case-notes. Assist with audit/research data collection as required. Obtain information as requested by line manager Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. Train new and junior members of the team within own work area as required by line manager. Attend appropriate training and education sessions at the request of manager. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment. Work with managers to review working practices, ways of working and find solutions to problems. Implement policies and procedures for own area. Record and input data onto databases and systems as appropriate To work in a flexible manner in accordance with Trust Policy, and to check flexi time sheets for medical secretaries. * Any other duties required by line manager