Total 40 Administrative / Clerical job vacancies in Guildford, GU1 1EZ

ABOUT THE ROLEAs an Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve. In this varied role, we'll need you to answer the phone, handle our files and support our managers. You'll also meet and greet visitors, engage with residents and show prospective clients and their families around so they can see what makes us so different. Across everything you do as an Admin Assistant here, you'll go out of your way to help us create a vibrant, happy environment. ABOUT YOUIf you have the ability to multi-task, good computer skills and a confident telephone manner you could be well-suited to the Admin Assistant role with us. It's also really important that you're a people person you'll take a genuine interest in our residents and their families. If that sounds like you, we'll give you the opportunity to develop your skills with courses that have been designed to build your confidence across all your responsibilities. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your administration and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

** Healthcare PA/Secretary **

IMMEDIATE START

• Upto £38k based on exp
• Immediate start and Interviews
• Based in London (City)
• Hybrid working

A leading Professional Services firm based in London is currently recruiting for an experienced Legal PA with experience of working in the Healthcare/Medical/NHS field.

You will be working as a team to act as a point of contact for fee earners and the completion of their work, the role with undertake all aspects of the Legal Support Assistant role, and where appropriate, manage the workflow by utilising Administrative Assistants and Document Production, retaining ownership and accountability of all tasks through to completion. Provide a high quality, comprehensive workflow management and organisational service to fee earners in the group and exceptional client service.

Key Duties:

• Diary management
• Preparation of external client meeting packs
• Preparation and maintenance of client operational manuals
• Attendance at internal operational meetings; preparing agendas, minuting, and following up actions
• Co-ordinating monthly and quarterly client specific publications
• Undertaking annual governance documentation reviews

Requirements:

• Proven experience in a similar role, gained in a Legal or Healthcare/Medical/NHS environment
• Sound inter-personnel skills as you would be required to liaise with colleagues at every level
• Good organisational skills and ability to manage own time effectively within a fast-paced environment
• Customer/client service focused
• Attention to detail
• Knowledge of Microsoft Office

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

** Legal Secretary **

IMMEDIATE START - 6 MONTHS CONTRACT

• Upto £33k based on exp
• Immediate start and Interviews
• Based in Belfast
• Hybrid working - 2 days in office

A leading Professional Services firm based in Belfast is currently recruiting for an experienced Legal Secretary.

You will be working as a team to act as a point of contact for fee earners and the completion of their work, the role with undertake all aspects of the Legal Support Assistant role, and where appropriate, manage the workflow by utilising Administrative Assistants and Document Production, retaining ownership and accountability of all tasks through to completion. Provide a high quality, comprehensive workflow management and organisational service to fee earners in the group and exceptional client service

Duties:

• Manage the production of documents and check returned work produced by the Document Production team
• Taking and making client related calls, dealing with and handling message taking as appropriate.
• Manage Interaction and ensure new prospects, clients and contacts, activities and business development information are added.
• Responsible for keeping up to date with client specific protocols and processes, implementing, providing guidance and training to others where necessary and ongoing monitoring.
• Support fee earners in business development activities including the involvement in preparation of pitches and presentations, scheduling meetings e.g. tenders, directories, internal clients.
• Manage diaries, ensuring they are up-to date, anticipating requirements e.g. associated travel /accommodation bookings, meeting rooms, drafting itineraries, preparing agendas, preparing and circulating papers.
• Produce and maintain Excel spreadsheets as required.
• First point of contact for the team, dealing with queries and acting on initiative to provide exceptional client service, promoting and developing ownership within the teams.
• Arrange for the preparation and collation of internal sector newsletters and briefings.
• Arrange photocopying, printing, organising couriers, sending out letters, faxes etc.
• Receiving instructions via digital dictation for tasks and acting upon the same.
• Key point of contact for fee earners and clients to maintain relationships and ensure a high level of support is always provided by the team.
• Assisting fee earners with billing related tasks.
• Minute taking, following up designated actions to ensure completion ahead of the next meeting.

Requirements:

• Proven experience of managing client facing tasks and priorities, with a hands on, practical approach.
• Effective at investigating issues and seeing a problem through to conclusion.
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
• Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges. Positive can-do attitude with the ability to adapt to change.
• Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively.
• Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Wellbeing Personal Trainer

Guildford FWC | Fitness | Permanent Contract | Full Time

From £28,512.64 up to £39,108.16 OTE depending on experience

25 hours per week

If you're a Personal Trainer who's ambitious and caring, you'll love being a part of Nuffield Health. As the UK's largest Healthcare Charity, we offer somewhere you can grow while you're making a lasting difference to people's lives. Plus, we'll give you paid holiday and you won't have to pay a fee to train clients at our facilities.

As a Personal Trainer at our Guildford FWC, you're confident, outgoing and approachable. Whether you've been training for a while or just recently qualified, it's important that you've achieved REPs Level 3 or CIMSPA Practitioner (or above). A natural communicator, you're great at listening, understanding and explaining things.

As a Wellbeing Personal Trainer, you will:

• Have full access to Nuffield Health's incredible range of services

• Connect with and motivate members to reach their fitness goals and maintain a healthier lifestyle

• Be confident about delivering a range of sessions and consultations

• Carry out high-quality inductions, health MOTs, group and personal training sessions, and general gym duties

• Enjoy clear career progression with unrivalled opportunities to move onwards and upwards

• Explore opportunities to progress into a Wellbeing Lead and management roles

Salary is based on 40 hours a week, made up of 32 Hours gym floor with 8 hours of PT sessions. As your client base grows, you will drop your gym floor hours to maximise your PT earning potential of up to £39,108.16 OTE. Whilst on probation all contracts will be a minimum of 24 gym floor hours, this is to ensure you earn a guaranteed minimum salary. Your earning will increase as you establish your PT clients and improve your earning potential. PT sessions have a sliding scale, the more you deliver the more your take home earning potential is.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Are you seeking a new opportunity? Join our client's team at Guildford and enjoy:

Competitive Pay: Earn £12.30 per hour, overtime rates of £18.45 paid after 37.5 hours per week. Rates are PAYE, 28 days holiday per year which increase with length of service.

London weighting bonus of £7.75 per shift

Shifts: Monday - Friday 9am - 5pm with some overtime required

Perks: Free on-site parking, provided PPE, comprehensive training.

Career Development: Access to Manpower 'MyPath' for online courses.

Responsibilities:

• Delivering exceptional customer service.
• Ensuring safe and professional operations in line with client standards.
• Taking calls from customers and placing orders on the system
• General admin duties
• Assisting in the yard including the manual handling of Gas cylinders

Requirements:

• Outstanding customer service
• Computer literate
• Successful candidates require a DBS check.

Details:

• The role is due to start immediately and is a temp - perm position
• If you are interested please telephone Manpower on 01472 361616 between 0800 and 1700 Monday - Friday or click apply!

Outpatient Appointment Centre Administrator - B3 Permanent and Bank positions available Full time 37.5 hours per week (part-time hours may be considered) As a leading healthcare organisation, we aim to deliver a first class patient experience from first referral through to clinical treatment. Responsible for day-to-day administration processes supporting the Booking Coordinators and Supervisors within the Outpatient Appointment Centre. Previous administration experience is essential and knowledge of hospital Cerner PAS and eRS systems would be desirable. The department works in line with a number of the government targets around patient waiting times. You will be responsible for delivering an excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality. The hours for this post are to be worked Monday to Friday between 08:00 and 17:00 on a rostered basis. PREVIOUS APPLICANTS NEED NOT APPLY For further information please contact the Outpatient Assistant Service Manager on 01483 571122 ext. 4798

PRESCRIPTION ADMINISTRATION To print off repeat medication requests at least twice daily and raise them. To collect repeat prescription requests from the post box and reception. To liaise with patients and chemists regarding queries and requests and as part of any required projects, collaborations or investigations. To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly. To ensure that patient queries on medication are highlighted to the relevant clinician. Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications Provide an effective administration service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians Run analysis reports and gather data from a variety of sources for sae management of repeat prescriptions, co-ordinate medication reviews/changes and continuous improvement. Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives Maintain knowledge and stay up to date with Practices formulary and national restricted drugs list Work under direction from lead Clinician to make drugs inactive if they have never been issued, or have not been issued for the specified period of time. GENERAL ADMINISTRATION To have a thorough knowledge of all practice procedures Processing and distributing incoming and outgoing mail Filing and retrieving paperwork/correspondence, including filing to patient records Computer data entry, processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Cover sickness/annual leave and work reasonable overtime when required, including some weekends. MEDICAL RECORDS MANAGEMENT Ensure that all records accurately compiled in advance for each consulting session. Retrieve and refile records as required, following records management processes. Ensure correspondence, reports, results, etc., are filed in correct record. Processing repeat prescriptions in accordance with practice guidelines Handing completed repeat prescriptions to patient and checking names and address.

Wellbeing Personal Trainer

Guildford FWC | Fitness | Permanent Contract | Full Time

From £28,512.64 up to £39,108.16 OTE depending on experience

25 hours per week

If you're a Personal Trainer who's ambitious and caring, you'll love being a part of Nuffield Health. As the UK's largest Healthcare Charity, we offer somewhere you can grow while you're making a lasting difference to people's lives. Plus, we'll give you paid holiday and you won't have to pay a fee to train clients at our facilities.

As a Personal Trainer at our Guildford FWC, you're confident, outgoing and approachable. Whether you've been training for a while or just recently qualified, it's important that you've achieved REPs Level 3 or CIMSPA Practitioner (or above). A natural communicator, you're great at listening, understanding and explaining things.

As a Wellbeing Personal Trainer, you will:

• Have full access to Nuffield Health's incredible range of services

• Connect with and motivate members to reach their fitness goals and maintain a healthier lifestyle

• Be confident about delivering a range of sessions and consultations

• Carry out high-quality inductions, health MOTs, group and personal training sessions, and general gym duties

• Enjoy clear career progression with unrivalled opportunities to move onwards and upwards

• Explore opportunities to progress into a Wellbeing Lead and management roles

Salary is based on 40 hours a week, made up of 32 Hours gym floor with 8 hours of PT sessions. As your client base grows, you will drop your gym floor hours to maximise your PT earning potential of up to £39,108.16 OTE. Whilst on probation all contracts will be a minimum of 24 gym floor hours, this is to ensure you earn a guaranteed minimum salary. Your earning will increase as you establish your PT clients and improve your earning potential. PT sessions have a sliding scale, the more you deliver the more your take home earning potential is.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

• Job Title: Personal Assistant
• Location: Guilford, Surrey
• Salary: £24,000-£26,000 (Based on experience)
• Working Hours: 40 hours per week (Mon-Fri)

HRGO Recruitment are seeking a proactive Personal Assistant to join our clients leading company in the technology distribution sector; they specialise in providing cutting-edge solutions to their customers.

We are looking for a highly organised and driven individual to support the CEO in managing day-to-day operations of the office. You will play a crucial role in managing the CEO's schedule, coordinating meetings and appointments, handling correspondence, and assisting with various tasks outside of the warehouse.

Key Responsibilities:

• Manage and maintain the CEO's calendar, schedule appointments, and coordinate meetings.
• Handle incoming and outgoing correspondence, including emails and phone calls.
• Prepare and organise documents, reports, and presentations for the CEO.
• Assist in planning and organising company events, conferences, and travel arrangements.
• Conduct research and compile information as needed for projects and initiatives.
• Liaise with internal and external stakeholders on behalf of the CEO.
• Maintain confidentiality and handle sensitive information with discretion.

Skills and Qualifications:

• Excellent organisational and time management skills
• Strong communication and interpersonal abilities
• Ability to multitask and prioritise tasks effectively
• High level of professionalism and confidentiality
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Ability to multitask and prioritise tasks effectively
• Maintain a high level of professionalism and confidentiality.

Benefits:

• Company Car
• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Store discount
• 1 extra day annual leave per year of service

This is a full-time position that offers the opportunity to work closely with a visionary CEO in the exciting and innovative technology sector. If you are a proactive and detail-orientated individual looking to make a meaningful impact, we encourage you to apply for this role.

** Legal Secretary **

IMMEDIATE START - 6 MONTHS CONTRACT

• Upto £33k based on exp
• Immediate start and Interviews
• Based in Belfast
• Hybrid working - 2 days in office

A leading Professional Services firm based in Belfast is currently recruiting for an experienced Legal Secretary.

You will be working as a team to act as a point of contact for fee earners and the completion of their work, the role with undertake all aspects of the Legal Support Assistant role, and where appropriate, manage the workflow by utilising Administrative Assistants and Document Production, retaining ownership and accountability of all tasks through to completion. Provide a high quality, comprehensive workflow management and organisational service to fee earners in the group and exceptional client service

Duties:

• Manage the production of documents and check returned work produced by the Document Production team
• Taking and making client related calls, dealing with and handling message taking as appropriate.
• Manage Interaction and ensure new prospects, clients and contacts, activities and business development information are added.
• Responsible for keeping up to date with client specific protocols and processes, implementing, providing guidance and training to others where necessary and ongoing monitoring.
• Support fee earners in business development activities including the involvement in preparation of pitches and presentations, scheduling meetings e.g. tenders, directories, internal clients.
• Manage diaries, ensuring they are up-to date, anticipating requirements e.g. associated travel /accommodation bookings, meeting rooms, drafting itineraries, preparing agendas, preparing and circulating papers.
• Produce and maintain Excel spreadsheets as required.
• First point of contact for the team, dealing with queries and acting on initiative to provide exceptional client service, promoting and developing ownership within the teams.
• Arrange for the preparation and collation of internal sector newsletters and briefings.
• Arrange photocopying, printing, organising couriers, sending out letters, faxes etc.
• Receiving instructions via digital dictation for tasks and acting upon the same.
• Key point of contact for fee earners and clients to maintain relationships and ensure a high level of support is always provided by the team.
• Assisting fee earners with billing related tasks.
• Minute taking, following up designated actions to ensure completion ahead of the next meeting.

Requirements:

• Proven experience of managing client facing tasks and priorities, with a hands on, practical approach.
• Effective at investigating issues and seeing a problem through to conclusion.
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
• Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges. Positive can-do attitude with the ability to adapt to change.
• Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively.
• Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Wellbeing Personal Trainer

Guildford FWC | Fitness | Permanent Contract | Full Time

From £28,512.64 up to £39,108.16 OTE depending on experience

25 hours per week

If you're a Personal Trainer who's ambitious and caring, you'll love being a part of Nuffield Health. As the UK's largest Healthcare Charity, we offer somewhere you can grow while you're making a lasting difference to people's lives. Plus, we'll give you paid holiday and you won't have to pay a fee to train clients at our facilities.

As a Personal Trainer at our Guildford FWC, you're confident, outgoing and approachable. Whether you've been training for a while or just recently qualified, it's important that you've achieved REPs Level 3 or CIMSPA Practitioner (or above). A natural communicator, you're great at listening, understanding and explaining things.

As a Wellbeing Personal Trainer, you will:

• Have full access to Nuffield Health's incredible range of services

• Connect with and motivate members to reach their fitness goals and maintain a healthier lifestyle

• Be confident about delivering a range of sessions and consultations

• Carry out high-quality inductions, health MOTs, group and personal training sessions, and general gym duties

• Enjoy clear career progression with unrivalled opportunities to move onwards and upwards

• Explore opportunities to progress into a Wellbeing Lead and management roles

Salary is based on 40 hours a week, made up of 32 Hours gym floor with 8 hours of PT sessions. As your client base grows, you will drop your gym floor hours to maximise your PT earning potential of up to £39,108.16 OTE. Whilst on probation all contracts will be a minimum of 24 gym floor hours, this is to ensure you earn a guaranteed minimum salary. Your earning will increase as you establish your PT clients and improve your earning potential. PT sessions have a sliding scale, the more you deliver the more your take home earning potential is.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

To undertake a full range of secretarial duties for consultants and their team. To produce and deliver patient clinic letters and other correspondence to NHS Englandguidelines, using audio typing and/or dedicated software. Request records/notes to required timeframes. Ensure efficient filing and information tracking systems are adhered to, providing continuityof care, including electronic case note tracking. To deal with all telephone, answerphone, post or email queries, on a daily basis to requiredtimeframes and prioritise as necessary to ensure consultants and their team are aware ofurgent results and information. Updating necessary systems as required. Ensure new referrals are processed to requirements ensuring new referrals are promptlyseen/treated in line within the current guidelines. Maintain and monitor an investigation tracker demonstrating progress to resolution. Arrange New & Follow Ups appointments as required. Oversee preparation or review of relevant notes, results and scans for clinics. Use initiativeto obtain missing details, results and x-rays. Regulate outpatient clinics as required. To liaise with other departments within the hospital, liaise and coordinate with GP practicestaff and staff in other hospitals, as required.Manage Targets Ensure patient correspondence is managed and actioned within NHS England guidelines,whether to the patient or GP. To understand the full patient pathway, and the impact of local decisions on this pathwayby having thorough knowledge of working practices, medical treatments, associatedspecialty(ies) and departments. Understand and work to achieve the national and local standards and guidelines for patientcare (e.g. RTT targets). Investigate or facilitate access to records, as required to assessstatus. To play a key role in establishing and implementing local policies and procedures thatensure working practices meet the above standards/targets and is centred around thepatient. Collect and capture audit data as required. Monitor Missing Outcomes and update records or facilitate information to be updatedwithin monthly target dates. Assist General/Specialty/Office Manager or Consultant with statistics and informationrequirements on spreadsheets and power point presentations. Assist Consultants and Specialty Manager/Assistant Specialty Manager in CrisisManagement as required (such as Pandemic changes). Liaise with Validators as required.Patient Liaison To make arrangements relating to patient appointments To take all telephone calls from patients, relatives members of the public and otherprofessional organisations in an efficient, tactful and compassionate manner. Listen to and manage patient concerns. This involves listening to and as far as possibleresolving situations that can be highly distressing to patients/relatives who may be upset,angry or concerned. Provide information to patients as agreed with the consultant, and in close collaborationwith the team. Understand the implications of Patient Choice and electronic booking and proactivelymanage changes that will need to be incurred in the specialty. Understanding of the complaints procedure and use initiative to resolve complaints frompatients and any other individuals as far as possible. Escalate outstanding concerns asrequired. Send out information leaflets where appropriate and provide telephone information/adviceto patients as agreed within the team and in accordance with guidelines. To utilise the Trusts Patient Administration System (PAS) and other information systems(e.g. CRIS) as required. Ensure patient information has been entered correctly and amendas necessary.