Total 2 Senior Executive level Administrative / Clerical job vacancies in Full Time Remote - North Carolina

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You have a place in the health care industry.  At Banner Health, caring for people is at the core of all we do.  We are committed to diversity, equity and inclusion.  If that sounds like something you want to be a part of - apply today!

POSITION SUMMARY
This position provides leadership and expertise to the representatives providing customer service to providers and members of benefit plans; supports the development of the company health plans as well as the staff by coordinating the training, documentation, client communication techniques, and other resources necessary to ensure an excellent quality of service. This position serves as a primary resource in complex and/or sensitive cases and takes escalated calls. May be assigned to work in a variety of team leadership, work flow management and/or quality assurance functions.

CORE FUNCTIONS
1. Provides customer service, researches and solves problems for escalated calls and member or provider issues requiring investigation and problem solving.

2. Provides training and informational/reference resources for the service center.

3. Maintains records, tracks cases, issues correspondence and log events for assigned area of benefits services.

4. Provides direction and leadership in daily work and workflow of a service center team.

5. Works on special projects as assigned.

7. Works under limited supervision to provide for diverse customer service needs for multiple benefit plans. Interprets company and contracted managed care organization policy and procedure. Makes decisions within structured definitions and defined policy. This position manages diverse customer needs while positioning services and programs as the preferred choice for meeting the stated needs. This position independently interprets benefits and managed care policies and procedures and communicates accordingly to customer base, following general guidelines and standards, this position will determine appropriate action to meet customer needs.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Must have substantial previous related work experience in managed care benefits member/provider services work are required, with three to fours years of experience in a high volume service center or managed care environment, preferably with self-insured plans.

Must possess excellent communication skills to handle moderately complex inquiries, while maintaining a positive and helpful attitude. Requires the ability to handle a high volume of incoming calls, search the database or resources tools for correct and timely information, and maintain a professional demeanor all times. Must have the ability to learn and effectively use the company’s customer information systems, as well as developing and maintaining a fundamental knowledge of the organization’s benefit plans.

PREFERRED QUALIFICATIONS

Experience working with self-insured plans is highly preferred. Bilingual Spanish/English skills are a plus.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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Job Description

The Communications, Marketing and Corporate Social Responsibility (CMCSR) vision expands the scope of marketing as a shared service for the enterprise and better aligns and integrates our corporate responsibility footprint. We seek to be a world-class Communications, Marketing and CSR team focused on driving results for the business and for our purpose. Serving the company in optimizing new market opportunities, strengthening the Blue Cross NC brand, delivering business value for sustainable growth, and integrating social and philanthropic initiatives into our corporate footprint, this division is laser focused on our purpose of improving the health and well-being of our customers and communities. Our Blue Cross NC Foundation is solely funded by Blue Cross NC and seeks to improve the health and wellbeing of everyone in North Carolina so that our state will be one of the healthiest in the nation, within a generation.  Blue Cross NC and the Blue Cross NC Foundation work together towards these goals. The work this role supports includes CM&CSR and the Blue Cross NC Foundation.

In your role as an Administrative Assistant, Senior Specialist, your primary duties will include the day-to-day support of two high-level executives – providing guidance for executive calendar needs, travel coordination and scheduling, meeting attendance, planning and coordination of events, and managing executive correspondence as needed. You will have an innate willingness to pitch in as needed for events and projects for the CM&CSR team and Foundation to support organizational success; a collaborative mindset to support emerging administrative needs of the division. You will also provide coverage for other Administrative Assistants in the division as needed and work as a team to provide seamless leadership support. On-site opportunities at our Durham campus will range between 6-8 times per year.

What You’ll Do

• Oversee Leader’s workflow including mail, calendar, correspondence, and telephone calls, determining priorities, preparing responses, and/or responding appropriately without errors and in a timely manner.
• Support Leader and other staff by scheduling, planning, and attending meetings as necessary.  Provide support to include expense reporting and travel planning.
• May act as coordinator of departmental projects, following up on pending details, coordinating project team activities and ensuring deadlines are met.
• Exercise considerable discretion and independent judgment and analyzes complex information request and determines complex trends.
• Maintain distribution lists and organizational charts.
• Coordinate activities and events in support of the department.
• Coordinate departmental moves and serve as liaison for IT services and upgrades.
• Assemble and analyze information to facilitate decision making.  Prepare special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions.
• Support departmental budget processes which could include running reports, simple budget analysis, and/or budget entries.

What You Bring

• High school diploma or GED
• 5+ years of experience in related field.

What We Like

• Prior experience supporting multiple executives with competing priorities for calendar scheduling
• Knowledge of travel scheduling, both NC-based and out-of-state
• Strong focus on customer service, to provide a high level of service to internal and external stakeholders
• Technical proficiency in Workday and MS Office suite