37.5 hours per week (Monday - Friday)
Due to the recent theatre expansion at Whiston Hospitals, we are looking to expand the Personal Medical Secretary teams within the General Surgery department and the Burns & Plastics department.
Clinical Support Services at Whiston Hospital is looking to appoint Personal Medical Secretaries to provide a comprehensive service with the minimum of supervision within the General Surgery department and Burns & Plastics department.
Your preferred department will be discussed at interview.
The successful applicant will be able to organise their own workload and co-ordinate workload activities with other Personal Medical Secretaries in the team. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
KEY DUTIES
• To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians.
• Keep diary up to date, arrange appointments, and arrange travel and accommodation.
• Operate an effective bring forward system and filing system.
• Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed.
• Type discharge summaries as appropriate.
• Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.
• To manage and maintain 18-week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
• Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings.
• Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service.
• Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring that annual/study leave and sickness do not compromise the smooth running and the department.
• Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team ensure this is covered accordingly liaising closely with Clinical Director.
• Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction.
• Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department.
• Ensure Consultants are up to date with mandatory training/appraisals and ensure information is updated on the system.
• Ensure sickness/absence and annual leave of clinical staff is reported on the system.
• Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust.
• Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person.
• Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors, and colleagues in an appropriate manner.
• Ensure all correspondence relating to patient care is acted upon in a timely manner and that investigations are signed by consultants or team and are dealt with in accordance with Trust policy.
• Cross reference invoices against investigations completed at external sites. Prepare any claims for reimbursement for consultant activities.
• Accurate check of demographics using the Patient Administration System (PAS), including registration screen to check patient details are correct.
• Maintain effective track on inpatient referrals to ensue patient is reviewed promptly.
• Receive new referral letters and ensure they are dated and triaged in a timely manner. Liaise with appointments and patients to book appointments accordingly. Check monthly breach lists.
• Receive cash/cheque donations to Trust; provide receipt/letter of confirmation.
• Assist with audit/research data collection as required.
• Obtain information requested by Administration Services Manager as and when required.
• Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
• Train new and junior members of the team within own work area as required by Administration Services Co-ordinator.
• General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment.
• Attend appropriate training and education sessions at the request of manager.
• Work with co-ordinators to review working practices, ways of working and find solutions to problems.
• Implement policies and procedures for own areas.
• Order stationery for own areas when required.
• To work in a flexible manner in accordance with the Trust Policy.
• Any other duties required by Line Manager
This advert closes on Tuesday 24 Sep 2024
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