Total 52 Others level Administrative / Clerical job vacancies in Fulwood, PR2 9HT

If you are somebody with drive and determination, an effective communicator and would like to join the Corporate Affairs team, this could be the role for you. As a Foundation Trust, Lancashire Teaching Hospitals are legally required to operate a Council of Governors, therefore we are seeking a dedicated individual to take on this important role to support Trust Governors. Some administrative support will also be provided to the Director of Corporate Affairs although this will not form the main requirements of the role.

As well as providing a comprehensive secretarial and administrative service to Governors, you will be expected to co-ordinate attendance at events held by both the Trust and partner organisations. You will need to facilitate, support and co-ordinate the infrastructure required for the effective organisation of full meeting and events schedules required in support of the operational management function of the Trust Council of Governors.

Some of the key attributes for the role are excellent communication and inter-personal skills, a strong drive to develop harmonious relationships, and a consistently high professional approach. You will need to be flexible, have excellent organisational abilities and exhibit initiative in resolving problems when they arise.



You will be working within a small supportive team of three Corporate Affairs Officers and the Associate Company Secretary who provide the highest standards of corporate governance, advice and support to the Chair, Board of Directors and Governors on all aspects of statutory, regulation, corporate governance and effective business conduct for the Trust. The function sits under the portfolio of the Director of Corporate Affairs who reports directly to the Chair and Chief Executive.

You will have a pro-active approach to your work, be able to demonstrate excellent communication skills, along with being able to multi-task and manage your workload effectively.

Whilst upholding the highest standards of professionalism and confidentiality, you will facilitate, support, and coordinate the infrastructure required for the effective organisation of full meeting and event schedules.

You will exhibit Microsoft Office competencies and possess strong organisational skills, to ensure effective working practices are in place. Some duties will be problem solving and you will need a flexible approach, with a willingness to learn.

During the week and on occasions at weekends you will be required to attend and support Governors at internal and external events, therefore, the ability to co-ordinate, travel, and transport light promotional materials to and from the venues and across the Trust’s hospital sites is essential.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
• Responding to external and internal telephone queries relating to Council and others and referring to appropriate person.
• Handle governor issues either by telephone or in person in a timely manner and in accordance with Trust and local procedures.
• Communicates with a range of staff, users and visitors to the Trust / Department utilizing a variety of communication methods including verbal, electronic, and passing information in a format that is appropriate to the individual request.
• Manage the electronic calendar for Council, organising meetings as required and accurate maintenance of electronic diaries with effective communication of diary commitments.
• Coordinate attendance by governors at external events. Liaising with the Communications Team with regard to the presence of governors at events held both by the Trust and partner organisations.
• Support governors at external events as and when required (this might include the transportation of materials to and from the venue).
• Chase progress on issues as directed by line manager with appropriate managers on behalf of Trust Council as and when necessary to ensure that deadlines are met.
• Maintain efficient and effective administrative systems, including governor details, length of service, etc and ensuring that details of governors on Trust documentation (including the Trust website) is accurate and up to date.
• Support Council workshops, including arranging the venue, ordering refreshments, and taking notes.
• Provide secretarial and administrative support to the Company Secretary.
• Liaise with Communications Team on the production of Trust Matters and other communications specific to governors.
• Maintenance of a variety of electronic databases as required and as directed.
• Support, as directed, with the annual Governor Elections process.
• Support the organisation and facilitation of the Annual Members’ Meeting.
• Support governor training. Including maintaining the register of mandatory training dates and ensure training dates are flagged to all relevant governors and an attendance report submitted through to the Company Secretary.
• Promote and support administration functions within the department and to ensure effective working practices are in place.


This advert closes on Sunday 20 Oct 2024

Duties will include, but not be limited to: Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic. Constructively managing barriers to effective communication. Maintain confidentiality at all times as required by legislation and Trust Policy. Demonstrate own duties to new starters and agency staff. Work with the Patient Access/Health Records Manager to develop procedures to support an efficient and effective outpatient appointment service. Provide flexible cover for colleagues as required to ensure the provision of an efficient Outpatient appointment booking service. Rotate within the Outpatient appointment booking service teams to ensure that a multi skilled work force is maintained. Ensure any changes to patient demographic details are updated immediately on QCPR. Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care

Duties to include but not be limited to: Develop and maintain effective working relationships with clinicians, managers and others within the MacMillan pathway, Clinical Health Psychology Service and service users across UHMB Trust and LTHTr. Be the point of contact for all routine and non-routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquires. Investigate and respond to complaints/incident forms as required taking action where necessary and reporting to line manager. Undertake Medical Secretarial Duties; Collation of papers for consultants in support of the preparation for meetings/presentation Organise clinic appointments and keep the EPRs updated. Attend triage meetings. Be a point of contact for patients and clinical staff in the arrangement of clinic appointments. Formatting/producing clinic letters or other correspondence produced by consultants and other psychology staff. Use of EPR systems, databases and computer packages where appropriate to initiate and maintain records and generate statistics for analytical purposes (i.e. Harris Flex). Filing of reports and data. Minutes of meetings. Participate in audits. Where necessary coordinate and organise cover for referrals or key clinics. Plan, organise and prioritise own work

Duties will include, but not be limited to: Demonstrate an approachable, courteous, efficient appointment service to all health care professionals, patients, carers, relatives and visitors. Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other healthcare professionals, utilising a variety of communication methods including verbal and electronic. Constructively manage barriers to effective communication. Maintain confidentiality at all times as required by legislation and Trust Policies. Respond to external and internal queries from staff, patients and others and refer on to the appropriate person. Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including non-verbal, verbal and electronic. Perform an ambassadorial role, representing the Trust at a front of house reception service acting in a professional, courteous and customer-focused manner at all times. Organise incoming and outgoing post, referring enquires to appropriate person as necessary. Type letters or other correspondence. File reports and results. Ensure any changes to patient demographic details are updated immediately on QCPR. Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care, ensuring that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately. Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to the Supervisor/Manager as appropriate.

Please read our job description listed below: Downloading and typing of clinic letters or other correspondence produced by clinical colleagues Provide secretarial and administrative support cover when other members of the Medical Secretary team are absent from sickness or annual leave. Be a point of contact for day to day enquiries, referring where necessary to more senior staff. Organising incoming and outgoing post Dealing with routine telephone enquiries as appropriate and referring to appropriate person as necessary. Coordinate and liaise with clinical colleagues and all other staff where necessary Be responsible for own personal education, keeping up to date to ensure highest possible standards of work. Participate in an annual appraisal, ensuring highest possible standards of work through commitment to CPD. Actively takes part in learning activities in accordance with an agreed personal development plan. Take an active part in Team Meetings and audits as required. Take personal responsibility for the quality of service provided and contribute towards service improvements. Work with administrative team to improve services and processes within the Neurology services. Collation of papers for clinical colleagues within the service in support of the preparation for clinics / presentations or the development of reports. Use databases and computer packages where appropriate to initiate and maintain records for analytical purposes. Utilisation of local or Trust case note tracking system. Filing of reports and results. Arrange clinic appointments if required. Access and update patient records on Harris Flex to ensure all interested parties are aware of current patient status and ongoing management.

You will demonstrate excellent organisational and communication skills by being the point of contact for day to day enquiries, referring where necessary to more senior staff. Organising incoming and outgoing correspondence, dealing with routine telephone enquiries as appropriate and referring to appropriate person as necessary. Coordinate and liaise with Clinical Colleagues and all other staff wherever necessary. Downloading / Typing of clinic letters or other correspondence produced by Clinical Colleagues. Provide cover/support for the medical secretaries during annual leave, absence etc.

Duties will include, but not be limited to: Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic. Constructively managing barriers to effective communication. Maintain confidentiality at all times as required by legislation and Trust Policy. Demonstrate own duties to new starters and agency staff. Work with the Patient Access/Health Records Manager to develop procedures to support an efficient and effective outpatient appointment service. Provide flexible cover for colleagues as required to ensure the provision of an efficient Outpatient appointment booking service. Rotate within the Outpatient appointment booking service teams to ensure that a multi skilled work force is maintained. Ensure any changes to patient demographic details are updated immediately on QCPR. Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care.

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers, and relatives. Maintain effective communication with colleagues and peers. Work alongside other directorate teams within the Trust to ensure that all required standards are achieved and maintained to meet department/Trust targets. Ensure effective theatre utilisation. Ensure patients are given appropriate preparation advice before surgery and ensure any specialist equipment requested is available at the time of surgery. Ensure Waiting Lists are managed in accordance with the Your Guide to the NHS requirements and the 18-week referral to treatment pathway. Verify that all elective surgery has taken place and patients have been correctly removed from the waiting list. Rotate within the departmental procedure team to ensure that a multi-skilled workforce is maintained. Maintain a real-time process for ensuring that QCPR data is updated and reasons for change are robustly recorded. Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to your Manager if appropriate. Maintain confidentiality at all times as required by legislation and Trust Policy. Play an active role in team, internal/external meetings and audits as required. Actively participate in the PDPR process. Demonstrate working processes and duties to new starters and agency staff. Treat everyone with dignity and respect. Act in accordance with current legislation, policies, procedures, and good practice. Report behaviour that undermines equality and diversity.

Are you looking for a job with a meaningful purpose? If so, this is the one for you!

We are looking for an enthusiastic and well-motivated individual to join our Enhanced High Care team.

We offer a full induction, in-house training, and great development opportunities.

This post is worked on a rota basis between the hours of 8am and 16:00pm, Monday to Friday. You will be based at Royal Preston Hospital.

Please go to https://vimeo.com/783675115 to see out full Ward Clerk video

You will possess excellent communication, organisational and administrative skills, attention to detail being a key characteristic.

You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery and be pro-active in the implementation of the ‘Patient Choice’ development process.

You will be responsible for providing an efficient and effective outpatient reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity.

You will deal with all aspects of the outpatient appointment function on the Trust’s computerised patient record system (QCPR), actively participate in virtual receptionist process, activating outpatient appointments, updating patient demographics and out-coming clinic attendance. The post-holder will be expected to support the ongoing Outpatient Digitisation process.

You will be multi-skilled following training, have a full understanding and working knowledge of various reception areas and the basic functionality of clinics covered.

We are one of the largest and highest performing trusts in the country, providing district general hospital services to 370,000 people in Preston and Chorley, and specialist care to 1.5m people across Lancashire and South Cumbria.

Our strategic objectives are
• To provide outstanding healthcare to our local communities
• To offer a range of high-quality specialist services to patients in Lancashire and South Cumbria
• To drive innovation through world class education, training and research

Our Values
• Caring and compassionate. We treat everyone with dignity and respect, doing everything we can to show we care.
• Recognising individuality. We respect, value and respond to every person’s individual needs.
• Seeking to involve. We will always involve you in making decisions about your care and treatment and are always open and honest.
• Team working. We work together as one team, and involve patients, families, and other services, to provide the best care possible.
• Taking personal responsibility. We each take personal responsibility to give the highest standards of care and deliver a service we can always be proud of.

We were established in 2005 and were the first trust in the country to be awarded ‘teaching hospitals’ status.



Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.

Actively contribute towards service development.

Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.

Constructively managing barriers to effective communication.

Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.

Maintain confidentiality at all times as required by legislation and Trust Policy.




This advert closes on Wednesday 11 Sep 2024

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives. Actively contribute towards service development. Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic. Constructively managing barriers to effective communication. Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary. Maintain confidentiality at all times as required by legislation and Trust Policy.

For further information on this role, please see the attached detailed Job Description and Person Specification.

An exciting opportunity has arisen for an enthusiastic and motivated Administrative Team Leader to join our JAG accredited Endoscopy Service at Lancashire Teaching Hospitals.

Leading a dedicated team of Endoscopy Schedulers the role will support the delivery of timely and accurate patient bookings for Endoscopy Patients. The successful candidate will be responsible for the direct line management of a team of Schedulers and Receptionists working in a busy and dynamic department. The Team Leader role is integral to the effective provision of cancer treatment and Gastrointestinal diagnosis.

The applicant must have acute attention to detail, excellent interpersonal skills and a strong ability to lead, often under pressure.

An understanding or experience with hospital bookings, patient centre care is essential. Previous line management would be beneficial but not essential. The applicant must have a can-do attitude towards problem solving and an interest in streamlining service performance. A positive and collaborative manner is key to working in the NHS environment.

The Team Leader will be responsible for the day-to-day performance of the scheduling team, undertaking appraisals, identifying and addressing training needs and ensuring there is a robust and consistent service at all times.

You will facilitate a working environment which fosters effective and respectful working to support the overall performance of the unit.

Participating in regular data collation and managing the timely rescheduling of last minute urgent changes to patient bookings. In addition, you will lead on the management and reporting of the Endoscopy planned and active waiting lists, ensuring patients are booked in line with national standards and Cancer wait times.

You will work closely with the Endoscopy Service Manager, Nursing team and Clinicians ensuring timely bookings are made and communicated to patients both verbally and written.

The endoscopy service is delivered over two sites, Royal Preston Hospital (RPH) and Chorley and South Ribble Hospital (CDH). We serve a population of 370,000 people.

Both endoscopy units are Joint Advisory Group (JAG) accredited. JAG accreditation demonstrates that we achieve a high quality and safe service ensuring excellent patient experience. Accreditation allows our Trust to complete procedures for the Bowel Cancer Screening Programme for those between 60-74 years, and the Bowel Scope Screening for those of 55 years of age to remove polyps from the colon, help prevent bowel cancer and also detect asymptomatic cancers to improve outcomes.

We complete a range of endoscopic procedures; gastroscopy, colonoscopy, flexible sigmoidoscopy, bronchoscopy, ERCP and EUS. We provide a range of breath tests including for bacterial overgrowth, lactose intolerance and helicobacter pylori.

For further information on this role, please see the attached detailed Job Description and Person Specification.


This advert closes on Friday 6 Sep 2024

Are you an experienced Medical Secretary looking for a new challenge? We are looking for a proactive and motivated individual who enjoy working in a busy environment and would like to be part of a dynamic teams supporting Oral Maxillo Facial Surgery. You will be working 37.5 hours a week and be based at Royal Preston Hospital 4 days a week and Chorley and South Ribble Hospital 1 day a week.

These are challenging, yet exciting times for our hospitals as we move forward into the new collaborative NHS world in which our roles and relationships will take greater prominence as the NHS recovers from the pandemic. What will not change is our vision to always provide excellent care with compassion to our communities. Our ambition, success, identity, and values remain important in recruiting and retaining the best staff as well as developing and delivering excellent services.

Our Medical Secretaries provide a professional and comprehensive secretarial and administrative service. They support Consultants and Clinical Teams by ensuring the efficient channelling of communication between Medical staff, GPs, patients, relatives, and departments. You will be part of this team helping to improve our patients’ experiences and reduce our waiting lists for treatment.

You will have excellent organisational skills, confidence in IT and communication skills, be able to exercise initiative and demonstrate a consistently high standard of professionalism, confidentiality and integrity.

Within the Surgery Directorate, we really value our Medical Secretaries, they play an important role in the day to day running of our Clinical Services, making sure that patient care is at the forefront of all we do. Within Head and Neck Speciality Business Unit, we provide care for Cancer, urgent and routine patients in Outpatient clinics and in Theatres.

his is a very busy and varied role; no day is ever the same. As a Medical Secretary, on a typical day you will undertake various administrative duties, have regular contact with patients and all members of the Clinical Team, as well as ensuring the smooth running of the OMFS Department, making sure our patients get the best possible care.

We are known as being a friendly and supportive team; this will be a varied and challenging role for someone with a passion for making a difference. If you are somebody who is dynamic, has previous secretarial experience, and are flexible in your approach, this role could be the one for you.

You will make an impact, be challenged to think differently, be bold and help innovate to keep making improvements. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something to be proud of. We are looking for someone who has the right behaviours, skills and willingness to learn.

At Lancashire Teaching Hospitals, we take pride in caring for our staff as well as our patients. We recognise that working in a busy environment requires help with a healthy work-life balance. We also believe in ensuring that our staff get the chance to reach their full potential when working with us.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to supporting our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.

You will have access to varied development opportunities, learn new skills and meet great people.

For more information, please see the attached Job Description and Person Specification.

· Provide secretarial / administrative services to Consultants and their Clinical Team by perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems, booking systems and continuously developing administrative practices to ensure order and efficiency in the office.

· Represent the Head and Neck Speciality Business Unit, responding to external and internal telephone queries from staff, patients and others and referring to appropriate person, acting in a professional, courteous manner at all times.

· Handle customer concerns either by telephone or in person in order to achieve immediate local resolution whenever possible, in accordance with the Trust’s complaints procedure.

· Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.

· Chase progress on all issues with appropriate persons as and when necessary to ensure that deadlines are met.

· Maintain efficient and effective administrative systems, including bring forward, and message taking.

· Plan and organise own work and allocate work to the Support Secretary and Typist, ensuring files and papers are available and up to date, providing briefings for the day’s activities, highlighting deadlines and potential conflicts of interest.




This advert closes on Tuesday 27 Aug 2024

For more information, please see the attached Job Description and Person Specification. Provide secretarial / administrative services to Consultants and their Clinical Team by perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems, booking systems and continuously developing administrative practices to ensure order and efficiency in the office. Represent the Head and Neck Speciality Business Unit, responding to external and internal telephone queries from staff, patients and others and referring to appropriate person, acting in a professional, courteous manner at all times. Handle customer concerns either by telephone or in person in order to achieve immediate local resolution whenever possible, in accordance with the Trusts complaints procedure. Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request. Chase progress on all issues with appropriate persons as and when necessary to ensure that deadlines are met. Maintain efficient and effective administrative systems, including bring forward, and message taking. Plan and organise own work and allocate work to the Support Secretary and Typist, ensuring files and papers are available and up to date, providing briefings for the days activities, highlighting deadlines and potential conflicts of interest.

You will demonstrate excellent organisational and communication skills by being the point of contact for day to day enquiries, referring where necessary to more senior staff.Organising incoming and outgoing correspondence, dealing with routine telephone enquiries as appropriate and referring to appropriate person as necessary. Coordinate and liaise with Clinical Colleagues and all other staff wherever necessary.