Total 14 customer service job vacancies in Administrative / Clerical category in City of London, London, SE1 0LL

Customer Service:

Job Description:

• We are looking for candidates who are passionate towards serving clients.
• Provide top notch front line of support for customers and ensuring optimal product and service satisfaction.
• Manage inbound and outbound calls by providing optimum service to customers.
• Manage and schedule office and staff appointments on calendar by calls, messages and emails.
• To act as liaison between customers and sales team to handle both pre-sales and post sales service function.
• Manage inbound and outbound couriers (parcels and documents).
• Monitor and ensure the facilities within the office are in good condition, manage office supplies.
• To undertake any other job assigned by management from time to time.

Invoice Processing:

Job Description:

• Preparation of quotations, sales invoices and receipts for clients.
• Manage database of customer sales order and invoicing records.
• To assist with preparation and filing of client’s reports, update sales reports
• Follow up on outstanding payments.

Perks & Benefits

• Nearby public transport
• Central location
• Open culture

• Exercises direct supervisory authority over the staff of the Directorate's Administrative Office staff, comprised of 12-16 professional, technical and support positions.
• Serves as a member of the Directorate leadership team and is the principal advisor to the Associate Director for developing or reviewing plans and authorizations for business operations and administrative support.
• Oversees the total Washington Cultural Resources Directorate budget including formulating both current and future year needs, allocating funds, and executing the directorate's budget and financial operations.
• Serves as liaison to the National Park Service HR office, and coordinates the human resources management program of the Cultural Resources Directorate.
• Supervises and coordinates information technology policy and planning activities of the Cultural Resources Directorate.

WHAT IS THETAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Kansas City Submission Processing

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Kansas City Submission Processing

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager, you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The major duties of the Administrative Support Assistant (OA)position include, but are not limited to, the following:

• Serves as a contact for the organization and in coordinating with the Human Resources Specialists in the Servicing Human Resources Office.
• Serves as an administrative point of contact for the unit. Responsible for program administrative and clerical processes for human resources, financial, procurement, property.
• Coordinates budget and finance functions. Prepares program documents, records expenditures from purchase documents.
• Serves as property clerk. Reviews or conducts the purchasing of micro purchasing. Promptly submits payments on all invoices.
• Orders and maintains stock items such as office supplies and copier paper.

As the Chief Administrative Officer (CAO), you will oversee the major functions, services, and operational programs supported by and aligned under the Office of Enterprise Readiness (ERO). The Office is comprised of the Administrative Operations Division which drives, supports, and promotes various administrative functions and programs of the Secret Service to include administrative operations, vehicle lease management, personal property management, real property management, as well as procurement policy and management. You will be responsible for the overall leadership, strategic management, and annual performance in these areas and for promoting development and continuous improvement in management policies, practices, workflow and productivity, workforce skills and experience, and resource management to ensure the most efficient and effective means of support are provided in overall agency operations.

As a key executive advisor, you will inform the Chief Management Officer and the Chief Operating Officer of challenges or issues that have significant implications for the agency and work to resolve any deficiencies which directly impact the investigative and protective operations of the Secret Service. Your stewardship of ERO and its programs will require oversight of facilities and property management through several subordinate managers, who directly supervise facility and property management specialists, fleet management specialists, logistics and warehousing specialists, and support personnel in the worldwide management of Secret Service facilities and property.

The primary duties include, but are not limited to, the following:

• Oversees program planning activities for real and personal property, vehicle fleet management, integrated supply logistics and warehousing, space utilization and sustainability, and centralized procurement activities for all equipment, supplies, and services for Secret Service operations worldwide.
• Promotes the development of alternative solutions to problems arising from changes in work situations that have an impact on administrative program operations. Monitors and evaluates overall program effectiveness with a view toward efficient accomplishment of objectives.
• Represents leadership in administrative communications with internal partners, the Department of Homeland Security (DHS) and its components, the Office of Management and Budget (OMB), and other Federal agencies; defines objectives and priorities, and coordinates activities associated with administrative support functions. Develops and maintains liaison with officials from other Federal agencies as well as state and local agencies, the private sector, administrators of other related programs and professional associations, and OMB.
• Participates in policy development or revision activities; assures thorough and accurate policy and regulatory interpretations on the part of subordinate officials; and is accountable for the smooth functioning and coordination of programs under his/her authority.
• Directs short and long-range program plans and projections, oversees budget development, reviews budget forecast and justifications; conducts a comprehensive evaluation of organizational goals, objectives, achievements, staffing and equipment requirements, and organizational structure, and identifies and implements solutions to operational problems and issues to ensure the efficient and effective completion of work assignments and projects.
• Keeps abreast of newly proposed or enacted legislation impacting procurement programs, program innovations at the Federal, state, and local levels, and in the private sector. Provides authoritative interpretations, instructions, and guidance relative to all phases of readiness and administrative operation management. Provides information and guidance at meetings with senior officials of the Secret Service.

• Principle advisor to the Superintendent and park Management Team on all administrative, financial and business matters.
• Administer a variety of support programs, including budget and finance, commercial services, property, information technology, and agreements.
• Interpret and implement service policies and practices, makes changes and improvements in the park policies, and resolves significant management problems.
• Initiate, develop and direct short-and-long term financial plans, long term funding and staffing levels.
• Actively participates in and supports the local decision-making process affecting park operations, long and short-range planning, human and financial resources management.
• Interpret and implement service policies and practices, makes changes and improvements in the park policies, and resolves significant management problems.
• Plan, direct, coordinate, and provide executive leadership for the park management program.

Personal Advisor

Service care Solution are currently recruiting for a Leaving Care Personal Advisor on behalf of Haringey Council.

The Leaving Care Personal Advisor will have key responsibility to ensure the provision and co-ordination of practical, personal, emotional, social and financial advice, to enable care leavers to achieve a successful transition to adulthood and promote their independence.

Main Responsibilities

As a Leaving Care Personal Advisor you will be responsible for:

• Manage and support an allocated caseload of young people aged 16 and above who are eligible for leaving care services
• Ensure the provision and co-ordination of practical, personal, emotional, social and financial advice to enable care leavers to achieve a successful transition to adulthood and promote their independence
• Develop an effective working relationship with young people eligible for leaving care services in order to motivate and effectively support them to engage in education, training and employment
• Ensure care leavers effectively handle their finances, live in suitable housing, and have the necessary emotional resilience and skills for independence

Requirements:

• Experience in working with young people aged 16 and above who are eligible for leaving care services
• Full enhanced DBS

How to apply:

If you are interested in the Leaving Care Personal Advisor role, or know of anyone who may be, please contact Ashley at Service Care Solutions on 01772 208964 or email Ashley.Brown@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Job title - Housing Administrative Assistant
Location - London, N1
Hybrid - 2 days in the office, 3 days from home
Contract - Temporary ongoing
Hours - Full Time 35 hours - 9 - 5
Start Date: ASAP

We are seeking number of Housing Administrative Assistants in north London. As a housing administrative assistant you will be providing essential support to Property Managers and Housing Officers. This is a great opportunity to contribute to housing management efforts and offer excellent service to residents.

• Duties would include:
• Managing group inboxes and responding to internal business inquiries and external stakeholders.
• Logging complaints and inquiries.
• Maintaining paper and computer-based systems, ensuring filing and records are up to date.
• Coordinating the department plan, ensuring information is current on the intranet and key achievements are recognised.
• Supporting our program of customer surveys and feedback, including daily data uploads and basic analysis.
• Acting as ICT administrator/super-user for key systems in the department, including being sub-editor for our intranet.
• Organising internal and external meetings and events, including drafting agendas, booking rooms and refreshments, dealing with invitations and responses, collecting visitors, and typing minutes.
• Producing purchase orders and managing invoicing and payment processes, both manually and through the finance purchase order system.
• Providing the team with data or business information reports as required.
• Providing cover and support for team members who are out of the office or on leave.
• Leading on specific projects or events and undertaking any other duties necessary to support the work of the department.

Essential criteria and experience:

• Preferred experience in housing management, but not essential.
• Experience of working within an office / administration environment
• Providing clear information and answering questions both on the phone and via email
• Computer literate in particular with Word and Excel
• At least 1 years administrative experience in a busy, customer service focused office environment
• Knowledge of housing providers and support services
• Working knowledge of Microsoft applications including Outlook, Word and Excel or equivalent and the ability to learn new IT and paper-based systems.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

London Borough of Haringey have a position for a Personal advisor for the Leaving care team.

You will provide practical help and direct support to young people and young adults using the service from age 16 and are in care, or have recently left care (up to the age of 25) or who are unaccompanied asylum seeking children, to become independent and inspire them to set ambitious goals for themselves,

so that they:

· Are assisted in making the transition between care and independence
· Have the skills, knowledge and confidence they need to live independently, including to manage their money
· Have appropriate accommodation options
· Access education, training and employment
· Live a healthy lifestyle and access health support when they need it
· Develop and maintain social networks that will sustain them throughout their lives

1. Manage a caseload involving the assessment, planning, implementation and evaluation of appropriate action, to ensure that the right resources are deployed to safeguard and promote the welfare of care experienced young peoples in compliance with casework objectives, departmental policy and procedural requirements, consistently maintaining the highest level of professional standards.
2. To use agreed assessment frameworks in collaboration with the individual to robustly assess their needs and to develop corresponding tailored intervention Pathway Plans setting out clear goals and who is going to provide assistance. To Implement the plans and provide assistance and support to young people to help them achieve their aims, using appropriate interventions and casework methods.
3. To review the Pathway Plans at no less than six monthly intervals, in partnership with the individual.


if you are interested in this role then please email me your CV to Delanie.heyes@servicecare.org.uk or Call 01772 208964

London Borough of Lambeth have a position for a Personal advisor for the Leaving care team.

You will provide practical help and direct support to young people and young adults using the service from age 16 and are in care, or have recently left care (up to the age of 25) or who are unaccompanied asylum seeking children, to become independent and inspire them to set ambitious goals for themselves,

so that they:

· Are assisted in making the transition between care and independence
· Have the skills, knowledge and confidence they need to live independently, including to manage their money
· Have appropriate accommodation options
· Access education, training and employment
· Live a healthy lifestyle and access health support when they need it
· Develop and maintain social networks that will sustain them throughout their lives

1. Manage a caseload involving the assessment, planning, implementation and evaluation of appropriate action, to ensure that the right resources are deployed to safeguard and promote the welfare of care experienced young peoples in compliance with casework objectives, departmental policy and procedural requirements, consistently maintaining the highest level of professional standards.
2. To use agreed assessment frameworks in collaboration with the individual to robustly assess their needs and to develop corresponding tailored intervention Pathway Plans setting out clear goals and who is going to provide assistance. To Implement the plans and provide assistance and support to young people to help them achieve their aims, using appropriate interventions and casework methods.
3. To review the Pathway Plans at no less than six monthly intervals, in partnership with the individual.


if you are interested in this role then please email me your CV to Delanie.heyes@servicecare.org.uk or Call 01772 208964

Personal Advisor

Service care Solution are currently recruiting for a Leaving Care Personal Advisor in Greenwich.

The Leaving Care Personal Advisor will have key responsibility to ensure the provision and co-ordination of practical, personal, emotional, social and financial advice, to enable care leavers to achieve a successful transition to adulthood and promote their independence.

Main Responsibilities

As a Leaving Care Personal Advisor you will be responsible for:

• Manage and support an allocated caseload of young people aged 16 and above who are eligible for leaving care services
• Ensure the provision and co-ordination of practical, personal, emotional, social and financial advice to enable care leavers to achieve a successful transition to adulthood and promote their independence
• Develop an effective working relationship with young people eligible for leaving care services in order to motivate and effectively support them to engage in education, training and employment
• Ensure care leavers effectively handle their finances, live in suitable housing, and have the necessary emotional resilience and skills for independence

Requirements:

• Experience in working with young people aged 16 and above who are eligible for leaving care services
• Full enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Leaving Care Personal Advisor role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Job Title: Personal Assistant to Executive Directors
Location: Southwark, SE1 - hybrid working
Contract Type: Permanent
Weekly Hours: Full time
Start Date: January/February 2024
Salary: £38,000 per annum

Our client are looking Personal Assistant will work as part of the small but tight knit Executive office team including the Governance Team, providing support to other directors during absences of other team members. The Personal Assistant will provide a pro-active, well organised high level of project management support to the Directors and their senior managers as and when required.

The Role Responsibilities:

• Undertake email and diary management tasks dealing with emails in the absence of the directors, building time in for Directors' thinking time and assessing priority appointments as appropriate.
• Coordinate key meetings for the Board, Committee, Executive and Management meetings in liaison with Executive and non-Executive Directors paying particular attention to forward plans to meet agreed deadlines in the delivery of papers, agendas with appropriate personnel.
• Collate papers along with previous minutes/action plan and upload to Board packs providing corrected versions in relation to sequencing and track changes.
• Prepare the meeting room and ensure that it is fully ready for the meeting in accordance with agreed protocols.
• Attend and minute meetings and produce draft minutes for consideration by lead executive and non-executive member within agreed timeframes.

Essential Requirements:

• Experience of providing a PA service to Executive Directors and dealing with nonexecutive directors
• Experience of attending and taking detailed minutes at committee meetings and producing reports for various audiences
• Experience of liaising and communicating with various high-level stakeholders
• Experience of undertaking research, developing and maintaining effective recording and monitoring systems
• Experience of working with management applications such as Convene for the online delivery of board paperwork
• Experience of formatting and working with templates Ability to use at advanced level Microsoft Suite such as Outlook, Word, Excel and PowerPoint

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk

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