Total 6 administrative clerical job vacancies in Administrative / Clerical category in prescot l35 5dr

KEY DUTIES To provide full reception duties for Visitors Reception within Pathology. Operate an effective bring forward system and filing system. Make full use of the computer systems and packages available. Ensure all information is updated regularly and take responsibility for reporting any faults, incorrect patient data and breaches in security. Support with housekeeping of telepath if required. Respond to telephone enquiries for results from GP surgeries, wards, clinics etc. To ensure that all reports are sorted and distributed to the relevant bodies through internal and external posting systems in a timely and efficient manner. To provide cross cover for colleagues as and when required. Be able to work as part of a team, promote effective flows in the department to cover leave and ensure office runs smoothly. To be aware of the importance of patient confidentiality at all times. Assist with audits/research/data collection as required. Undertake audits as required. Send out Pathology Paper report daily to stakeholders in a timely manner. Photocopying/scan and general housekeeping of the office environment. Assist with collection of clinical data for audit and disseminate information to teams. Obtain information requested by Administration Services Manager as and when required. To work in a flexible manner in accordance with Trust Policy Work with managers and administrative staff to review working practices, ways of working and find solutions to problems. Any other duties required by Line Manager. ADMINISTRATIVE RESPONSIBILITIES General office duties including dealing with incoming and outgoing mail, e-mail, scan, photocopying. Participate in housekeeping of the office environment. TEACHING & TRAINING RESPONSIBILITIES Attend appropriate training and education sessions at the request of the manager.

KEY DUTIES Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department. Deal appropriately with concerns from staff in line with Trust policy. Full reception service to include booking, re-arranging and cancelling appointments, closing clinics and blocking/opening slots etc on Careflow system. Accurate use of patient information using Careflow, including registration screen to check patient details are correct. Obtain information requested by Admin Manager. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying, posting letters. Participate in housekeeping of the office environment. Attend appropriate training, meetings and education sessions at the request of manager. Work with managers to review working practices, ways of working and find solutions to problems. Work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager

KEY DUTIES Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly. Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned. Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies. Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters) Ensure all action reports are completed daily and all letters / attachments sent out the same day Carry out all stock ordering for speciality areas and completion on SBS Assist the Directorate in providing quality administrative support to the clinical teams. Accurate and timely input of data onto information databases. Filing of test results appropriately in a timely manner. Photocopying/faxing, general housekeeping of the office environment. Follow all Standard Operating Procedures for the area in which you work Assist with collection of clinical data for audit and disseminate information to teams. Attend appropriate training, meetings and education sessions at the request of manager. Work with managers and administrative staff to review working practices, ways of working and find solutions to problems. Work with Team Leaders/Administration Service Mangers to improve quality and range of services, with resources being managed according to agreed policies and priorities. ADDITIONAL REQUIREMENTS Follow risk management procedures at all times including the identification, assessment and management of risk within the division To abide by all Trust policies and procedures To be responsible for own professional/personal development, including participating in ongoing appraisal and personal development planning Any other ad hoc duties to ensure the smooth running of the department SAFEGUARDING RESPONSIBILITIES Comply with Trust Safeguarding Children Policy and standard operating procedures to safeguard vulnerable children up to 18 years throughout the Trust, this includes the Protocol for Children who Do Not Attend Clinics, fulfilling your role as defined in these documents. Liaise with all relevant professionals (Police, Social Services) in relation to safeguarding work undertaken by your Consultant. Type any medical reports for child protection cases as requested by the Consultant, nurse or junior medical staff. Arrange multi-professional meetings regarding child protection/child in need cases. Minute multi-professional meetings as necessary. Provide administrative support for the Named Consultant and Named Nurse for Safeguarding Children Know about the range of physical abuse, emotional abuse, neglect and sexual abuse. Be able to recognise signs of abuse appropriate to role and what action to take Know what to do if concerned that a child is being abused. Know about the Trusts local policies/procedures. Understand the importance of sharing information, how it can help and the dangers of not sharing information. Be able to recognise signs of child abuse as this relates to their role. e.g observe inappropriate parenting, an unusually quiet and withdrawn child etc Be able to seek advice and report concerns, ensuring that they are listened to.

As a member of the Service, the post holder will provide clerical and administrative support to the Quality & Risk Department. They must have the ability to plan own workload as appropriate and provide support as required to Senior Nursing Team and Corporate Matrons.

Interview date: 10th January 2024
• To work alongside the Clerical Officer and Deputy Director of Governance providing administrative support harmonising Policies and Procedures following the merger of STHK and Southport & Ormskirk Hospital Trusts.
• Support the Admin Assistant with the harmonisation of Patient Information Leaflets following the merger of STHK and Southport & Ormskirk Hospital Trusts.
• Assist in the management of the Trust Policies and Procedures database and Patient Information Leaflet database, chasing and updating as required.
• General office duties including monitoring the Document Control inbox, answering the phone, discussing queries relating to policies, procedures and patient leaflets assisting where possible and escalating to line manager when necessary
• Communicating with all levels of staff/patients and relatives in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action
• Deal with bookings for the Interpreter Service including face to face, telephone, virtual and video requests using the service provider’s portal and database
• Monitor the Quality & Risk Admin Team Inbox and take action as required including placing orders using SBS/Oracle
• Any other duties required by Quality & Risk Office Manager

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

KEY DUTIES
• To work alongside the Clerical Officer and Deputy Director of Governance providing administrative support harmonising Policies and Procedures following the merger of STHK and Southport & Ormskirk Hospital Trusts.
• Support the Admin Assistant with the harmonisation of Patient Information Leaflets following the merger of STHK and Southport & Ormskirk Hospital Trusts
• Assist in the management of the Trust Policies and Procedures database and Patient Information Leaflet database, chasing and updating as required
• General office duties including monitoring the Document Control inbox, answering the phone, discussing queries relating to policies, procedures and patient leaflets assisting where possible and escalating to line manager when necessary
• Communicating with all levels of staff/patients and relatives in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action
• Deal with bookings for the Interpreter Service including face to face, telephone, virtual and video requests using the service provider’s portal and database
• Monitor the Quality & Risk Admin Team Inbox and take action as required including placing orders using SBS/Oracle
• Any other duties required by Quality & Risk Office Manager


This advert closes on Wednesday 3 Jan 2024

Proud member of the Disability Confident employer scheme

KEY DUTIES To work alongside the Clerical Officer and Deputy Director of Governance providing administrative support harmonising Policies and Procedures following the merger of STHK and Southport & Ormskirk Hospital Trusts. Support the Admin Assistant with the harmonisation of Patient Information Leaflets following the merger of STHK and Southport & Ormskirk Hospital Trusts Assist in the management of the Trust Policies and Procedures database and Patient Information Leaflet database, chasing and updating as required General office duties including monitoring the Document Control inbox, answering the phone, discussing queries relating to policies, procedures and patient leaflets assisting where possible and escalating to line manager when necessary Communicating with all levels of staff/patients and relatives in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action Deal with bookings for the Interpreter Service including face to face, telephone, virtual and video requests using the service providers portal and database Monitor the Quality & Risk Admin Team Inbox and take action as required including placing orders using SBS/Oracle Any other duties required by Quality & Risk Office Manager

Duties and Responsibilities Type discharge summaries as appropriate. Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly. Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned. Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies. Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters) Ensure all action reports are completed daily and all letters / attachments sent out the same day Carry out all stock ordering for speciality areas and completion on SBS Assist the Directorate in providing quality administrative support to the clinical teams. Accurate and timely input of data onto information databases. Filing of test results appropriately in a timely manner. Photocopying/faxing, general housekeeping of the office environment. Follow all Standard Operating Procedures for the area in which you work Assist with collection of clinical data for audit and disseminate information to teams. Attend appropriate training, meetings and education sessions at the request of manager. Work with managers and administrative staff to review working practices, ways of working and find solutions to problems. Work with Team Leaders/Administration Service Mangers to improve quality and range of services, with resources being managed according to agreed policies and priorities. Additional Requirements Follow risk management procedures at all times including the identification, assessment and management of risk within the division. To abide by all Trust policies and procedures. To be responsible for own professional/personal development, including participating in ongoing appraisal and personal development planning. Any other ad hoc duties to ensure the smooth running of the department. Safeguarding Responsibilities Comply with Trust Safeguarding Children Policy and standard operating procedures to safeguard vulnerable children up to 18 years throughout the Trust, this includes the Protocol for Children who Do Not Attend Clinics, fulfilling your role as defined in these documents. Liaise with all relevant professionals (Police, Social Services) in relation to safeguarding work undertaken by your Consultant. Type any medical reports for child protection cases as requested by the Consultant, nurse or junior medical staff. Arrange multi-professional meetings regarding child protection/child in need cases. Minute multi-professional meetings as necessary. Provide administrative support for the Named Consultant and Named Nurse for Safeguarding Children Know about the range of physical abuse, emotional abuse, neglect and sexual abuse. Be able to recognise signs of abuse appropriate to role and what action to take Know what to do if concerned that a child is being abused. Know about the Trusts local policies/procedures. Understand the importance of sharing information, how it can help and the dangers of not sharing information. Be able to recognise signs of child abuse as this relates to their role. e.g observe inappropriate parenting, an unusually quiet and withdrawn child etc Be able to seek advice and report concerns, ensuring that they are listened to. GENERAL DUTIES To observe the provisions of and adhere to all Trust policies and procedures. To actively participate in the annual performance review to identify personal development needs To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post. To fully comply with the relevant sections of the Health and Safety at Work Act. They must also understand and implement St Helens and Knowsley Hospitals NHS Hospitals Trust Statement of Policy on Health and Safety at Work and the Trust corporate Health and Safety Policies and Procedures. You are required to follow all applicable rules and procedures relating to Health and Safety at Work and to take all responsible precautions to avoid actions. To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance; undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with legally, securely, efficiently and effectively. Breaches of confidentiality will result in disciplinary action that may involve dismissal. You must maintain the confidentiality of information about service user staff and organisational business in accordance with the General Data Protection Regulation 2018 (GDPR) and Caldicott principles. The post holder should also be aware that, regardless of any action taken by the employing authority, breaches of confidentiality could result in civil action for damages. All staff will be treated with respect by management, colleagues, patients and visitors and equally staff will treat management, colleagues, patients and visitors with the same level of respect. Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, and gender or employment status. You will be expected to undertake the Trusts commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. To ensure that when creating, managing and sharing information records it is done in an appropriate way, subject to statutory requirements and agreed security and confidentiality policies, procedures and guidelines. All employees are responsible for implementing and maintaining data quality, ensuring that records are legible and attributable and that the record keeping is contemporaneous In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal. To adhere to relevant Code of Practice of Professional body (if appropriate) The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically listed above, will be carried out as required and may be cross site. The duties contained in this job description are not intended to be exhaustive. The duties and responsibilities of this post are likely to evolve in line with the Trusts continued organisational development. To adhere to the NHS Constitution and its principles and values. You must be aware of your Duty of Candour which means that you must be open and honest during your employment and if you see something wrong, you must raise it. You must read the NHS Constitution in full and can download this from the Trusts intranet site or the gov.uk website. Hard copies are available from the HR Department on request. The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.