Total 7 administrative clerical job vacancies in Administrative / Clerical category in londonleeds ls1 4ap

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point. Please note that we cannot accept CVs for this role, therefore your application must be via the NHS Jobs online application form. In your application form, you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post. Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers). You will have 10,000 characters to demonstrate the information above, this will be across two sections (supporting statement and supporting statement continued). Please DO NOT include personal details or duplicate information already provided elsewhere in your application. To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include: 2) A written assessment which will be used for further shortlisting. The written assessment will be undertaken in the week commencing 11 November 2024 3) A formal interview and further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled in the week commencing 25 November 2024 and will be used to assess knowledge, skills and competency of the candidates. *** Trigger warning: Please note that the scenarios and any data utilised for the assessments are fictional, having been created purely for the purpose of recruitment and selection and to assess the applicants suitability for the role. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and content that may be upsetting or triggering for some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you. We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application. Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications. We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview. Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests. ***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign. The Claims Teams at NHS Resolution are London and Leeds based and we will be happy to talk to you about flexible/hybrid working arrangements as part of the application and interview process. Home working is subject to meeting homeworking assessment requirements, (including a minimum broadband speed of 18Mbps and a dedicated work space). Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Perform clerical tasks associated with the clinical trials service e.g. archiving, photocopying, filing, and data collection for statistics. Act as secretary to the pharmacy Clinical Trials team coordinating 1:1s, meetings and minutes. To monitor stock levels and re-order stationery and office supplies as required, and non-stock items as necessary. Ensure that all pharmacy clinical trial files contain all necessary documentation and approvals and are kept up to date. Have knowledge of a wide range of administrative procedures including finance. Be competent in word processing, spreadsheet packages and in using databases. Assist in the calculation of pharmacy costs relating to clinical trial activity with reference to specific signed financial agreements. Raise invoice requests for pharmacy fees using the ORACLE system. Maintain accurate records of invoices raised and payments received in relation to Clinical Trials.

To provide administrative and clerical support to the Leeds Childrens hospital education and training team including college tutors, Junior Doctors, and Paediatric education centre. The postholder will be responsible for the provision of a full and effective administrative and clerical support service to the education and training team. The post-holder will be expected to arrange and plan her/his own work on a day-to-day basis within the overall demands and priorities of the department. The administrative support will be provided in any of the following areas

JOB PURPOSE To provide administrative and clerical support to the Gender Identity Development Service. JOB DIMENSIONS The postholder will be responsible for the provision of a full and effective administrative and clerical support service to the Gender Identity Development Service. He/she will be responsible for inputting data and attending meetings. The post holder will prepare and reception Outpatient clinics and support chaperoning patients in clinic. The postholder will be expected to arrange and plan her/his own work on a day-to-day basis within the overall demands and priorities of the department.

The post-holder will be responsible for the day to day management of the Departments administrative team, ensuring effective coordination of work and the provision of a comprehensive support service in order that work targets are met within the department. The post-holder will be responsible for providing advice and leadership at an advanced level and for maintaining the quality standards of the administration team for whom direct line responsibility is held. To manage a team of staff consisting of 2 WTE within the unit and to assist with training needs for Ward Clerks on L31, L32 and L33. The post-holder has a key role in the planning, implementation, maintenance and review of office systems and procedures relating to an effective and efficient service delivery. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Responsible for the general administration of the department systems and procedures and day to day management, monitoring and allocation of work to the administrative team ensuring that they have clear roles and responsibilities and work as a team to meet departmental goals and objectives. Participate in the recruitment and selection of the administrative staff. Responsible for the staff development of the administrative team in order to maximise the quality services provided and enhance the competence of the staff. Conduct appraisals and monitor and review the performance of the individuals within the team, taking action as appropriate Effectively manage annual leave and sickness absence of the administrative staff Assist the Lead Manager in ensuring that the administrative team are supported through any period of change and that any interpersonal conflict is identified and minimised. Ensure that all information and changes in office procedures are communicated effectively and accurately to ensure appropriate implementation The post holder is required to plan, prioritise, organise, implement, review and maintain office systems and procedures to ensure an effective and efficient service Provide a first class secretarial/Personal Assistant support service including diary management Responsible for administrative projects and identified pieces of work and able to assimilate, summarise and present information effectively in order to support project work and reports. Ensure that appropriate confidentiality is maintained. Plan, organise and attend workshops and events as directed and in accordance with standard office procedures. Responsible for compiling and producing timely and accurate specialised monthly reports and statistics as required by the service. Ensure all ad hoc requests for help are covered. Act as front of house manager for the department screening telephone calls, mail and/or visitors exercising tact and discretion at all times. Responsible for the management and maintenance of the IT record systems in the Department Ensure that all statutory legislation and established quality systems relating to departmental policies and procedures are complied with, Report equipment faults using approved documents Work with the management team to ensure the efficient and effective use of available resources and achievement of financial targets Undertake ad hoc administrative tasks as required Other duties at a comparable level of responsibility as required to meet the needs of the service Skills: To be effective in the role, the post holder will require the following behaviours and skills: Take responsibility for own learning and development and demonstrate a willingness to learn and develop own skills and undertake training courses Show commitment to working as a team by working with colleagues in the organisation and the wider healthcare community Respect patient and staff confidentiality Use resources available in an effective and efficient manner Respect and treat with dignity and fairness staff, patients, public and carers. Be approachable at all times Accept responsibility for own work Show effective leadership involving appropriate delegation, involvement of team members in achieving goals, inclusion in decision making processes and motivation and developing staff. Analytical skills, making logical and informed decisions Methodical and logical approach to planning and delivery of objectives. Ability to evaluate, review and revise as necessary Innovation and dynamism, generating new ways of working to improve performance. Possess an even temperament, work well under pressure and ability to be assertive when required. Excellent written and verbal communication skills with the ability to compose own written communications, and ensure all communication is clear, concise, timely, well presented and produced in line with standard procedures. Remain calm and courteous at all times, even when handling difficult situations. Be able to provide empathy and emotional support when necessary, occasionally in distressing and emotional circumstances. Plan and prioritise own work and that of staff to meet agreed deadlines or service requirements and evaluate performance against deadlines. Co-ordinate on-going activities and projects in a structured and timely manner. Have the ability to use good IT skills and computer literacy and train and develop others in this, produce and format complex documents, create and design spreadsheets and manipulate data Manage information effectively including maintenance of records both manually and electronically, research, collate and provide accurate information in a timely manner and disseminate appropriately, maintain security of data, dispose and destroy information following appropriate procedures Use initiative under pressure and to solve complex problems and be able to work without supervision. Be flexible in working hours and in approach to new ideas. Accept the need for change and help others to adjust. Create and maintain environments and practices that support and promote the health and safety of individuals Respond positively to complaints, including their timely investigation and learning from them

JOB PURPOSE/SUMMARY To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY - Process patient correspondence/documentation, letters, reports and other documentation. - To greet patients and visitors to the department, providing an efficient and courteous service - Check/enter patient details on the Patient Administration and other Systems. - Prepare patient documentation for processing, including inputting or scanning - Report and respond to any system faults and errors. - Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager - Answer general telephone enquiries and requests to retrieve patient and other documentation. - To ensure that requests for information are dealt with in an efficient and timely manner. - Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. - Collect and deliver patient documentation/reports around Trust when required. - To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies. - To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff. Assisting to maintain high standards of care, including:- - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal - Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care. - General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:- - Maintain appropriate/agreed levels of stock and non-stock items, including stationery - Maintain diaries for senior staff THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: - Patient-centred - Collaborative - Fair - Accountable - Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: - The jobholder will place a high value on the quality of service by ensuring that all patient documentation is received and checked, and processed appropriately, in line with departmental procedures - Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care - Commitment to contributing to a quality service in an efficient and effective manner, implementing agreed improvements to reflect services needs/changes. - Recognises the importance of Data Protection and confidentiality - Be aware of what information can be disclosed to staff, patients and other agencies - Have understanding of Health and Safety rules and individual responsibilities in relation to acts and omissions - Have a logical and problem-solving approach to issues that arise - Integrity, openness and honesty - Able to work across both Trust main sites WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. COMMUNICATION & WORKING RELATIONSHIPS The need for excellent customer care skills Good standard of written and spoken English Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures Maintaining a safe environment and their responsibilities in relation to acts and omissions SPECIAL WORKING CONDITIONS i) PHYSICAL EFFORT: Frequently lifting and sorting heavy boxes filled with patient and other documentation. Sorting, filing, and general handling of documentation. Constant requirement for sitting in a restricted position as well as a requirement to use specialist equipment, eg steps to file and retrieve documents, trolley to move bulk documentation. Requirement to work at any site within the Trust, in order to meet the needs of the service. ii) MENTAL EFFORT: Constant requirement for prolonged concentration. Constant working to departmental deadlines and service level agreements iii) EMOTIONAL EFFORT: Potential for some exposure to distress and emotional circumstances, for instance when dealing with patients and carers. iv) WORKING CONDITIONS: Potential problems with extreme temperatures-cold in winter, extreme heat in summer in some filing/storage facilities. Potential for dusty dirty conditions in filing/storage facilities causing breathing problems.

JOB PURPOSE This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required. JOB DIMENSIONS The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing. The postholder may be the first point of contact for patients and other visitors to the Department. PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY The postholder will undertake duties within the following range: 1. To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures. 2. To promptly process patient and/or other correspondence, documentation, letters, reports etc. 3. To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents. 4. To greet patients and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department to appropriate senior staff. 5. To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate. 6. Check/enter patient and /or other details on the Patient Administration and other Systems. 7. To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient casenotes. 8. Prepare documentation for processing, including inputting, photocopying or scanning. 9. Check documentation is complete and available when needed in relevant clinic or ward eg casenotes, test results and X-Rays etc 10. Where necessary, to be responsible for handling and/or banking cash and cheques. May be authorised signatory for small cash/financial payments. 11. Report and respond to any system faults and errors. 12. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager. 13. To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary. 14. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. 15. Collect and deliver patient or other documentation/reports around Trust when required. 16. Provide suitable cover for other clerical staff in cases of absences, as delegated by line manager. 17. Assisting to maintain high standards of care, including:- - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal 18. Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care. 19. General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:- Monitor and maintain appropriate/agreed levels of stock and non-stock items, including stationery and office supplies maintain diaries for senior staff