About Our Job
About Our Job
The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.
For more information, go to denverlibrary.org. Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn.
DPL is hiring a Supervisor of Administrative Support to supervise library circulation staff at the Schlessman Family Branch Library Community Hub location and train circulation staff to be deployed to other locations in the hub’s region. In this position, you will set a high standard of customer service for direct reports and coworkers, welcoming all customers to the library, making connections that extend beyond the transactional, and explaining library policies so customers are able to meet obligations while finding value in their library experience. As a supervisor, you will use an equity-driven approach as you determine work priorities and develop schedules to provide staff coverage; work with direct reports on performance and engagement as a group and individually; develop work-related goals; provide performance feedback in one-on-one settings, as well as yearly performance reviews; coach for improvement; and oversee time cards and leave requests. This position works closely with the branch supervisor to conduct hiring interviews and select high quality candidates that represent a wide array of perspectives and life experiences, report building and technology issues, and serve as person-in-charge in the branch supervisor’s absence. As the point person for Circulation, you will oversee circulation functions by interpreting policies, communicating procedural changes, and using informed judgment appropriately and equitably to resolve issues. You will also serve as the branch’s Change Fund Custodian, acting as a responsible steward of all cash funds and customer payments, and ensuring staff are up to date in training and processes.
About Our Branch
Schlessman Family Branch library is on the southeast side of Denver, and serves Lowry and the surrounding neighborhoods. We are a very busy branch with high circulation and an engaged community that visits often. We offer a variety of programs for all ages including storytimes, memory cafe and Plaza.
About You
About You
Our ideal candidate has:
Knowledge in problem solving and conflict resolution.
Skill in interpreting, communicating and presenting information.
Ability to learn circulation practices, demonstrated skill in providing leadership, and excellent customer service skills.
Ability to onboard and train staff
Ability to connect and build positive relationships with people from all backgrounds and age groups.
Ability to foster staff curiosity and professional development.
Ability to lead a team through organizational changes, communicate openly, and support staff in finding answers to their questions.
Ability to demonstrate positive attitude and cultural sensitivity.
Ability to multitask and prioritize, shifting work priorities as needed.
Ability to manage unconscious bias and treat others with respect and empathy while setting appropriate boundaries.
Ability to use technology including email, internet, databases, eMedia, social media and other software.
A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
About Everything Else
Job Profile
LC1510 Administrative Support Supervisor
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Library Hiring Range
$25.57 - $31.96
Starting Pay
$25.57 - $31.96
Agency
Denver Public Library
Assessment Requirement
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
