We are hiring for the position of Administrative Officer !
Location: Liverpool
Salary: £12.84 per hour
Contract: Temporary, 6 months with view to extension
Working Days: Full time, Monday to Friday
Hours: 37 hours per week, 9 am to 5 pm
Our client, the Home Office has a fantastic opportunity to join their Liverpool office as an Administrative Officer, working within one of the four teams in the Interpreter & Language Service Unit (ILSU). The unit consists of the Booking Team, Finance Team, Interpreter Management Team, and the Language Service Team.
Booking Team
You will work closely with business-wide regional teams to book interpreters for Asylum and Screening interviews.
You will use platforms such as Microsoft Excel and an Interpreter Access Database. You need excellent communication skills as you will be in regular contact with external interpreters.
Key responsibilities may include:
- Booking interpreters via telephone and the ILSU database for assignments
- Working on the Booking team inboxes
- Following processes to cancel/rebook interpreters
- Working with regions/teams across the Home Office
- Manning phones lines
Finance Team
You will pay interpreters for completed assignments for Asylum and Screening interviews.
You will use platforms such as Microsoft Excel, Interpreter Access Database and Home Office accounts system. You need excellent communication skills as you will be in regular contact with external interpreters.
Key responsibilities may include:
- Calculating payments for external/freelance Home Office interpreters
- Triage of the Finance team inboxes
- Accurate data input (numbers and calculations) on to the Home Office payroll system
- Dealing with financial queries from interpreters
- Working within Home Office service level agreements
- Communicating with internal/external stakeholders via telephone/email
- Working with regions/teams across the Home Office to verify claims
Interpreter Management Team (IMT)
You will manage the Home Office database of freelance interpreters, recruitment to the panel, security clearances, monitoring forms and act as point of contact for interpreters.
You will use platforms such as Microsoft Excel, Access Database, inhouse security systems. You will require good communication skills as you will be in regular contact with external interpreters.
Key responsibilities may include:
- Triage of the Interpreter Management team inboxes
- Accurate data input to the Home Office security system
- Organisation of interpreter digital files/monitoring forms
- Dealing with general queries from interpreters
- Working within Home Office service level agreements
- Communicating with internal/external stakeholders via telephone/email
Language Service Team (LST)
You will engage with internal and external stakeholders regarding language services across the Home Office.
You will use platforms such as Microsoft Excel, Access Database, WORD, PowerPoint. You will require good communication skills as you will be in regular contact with stakeholders.
Key responsibilities may include:
- Triage of the Language Service team inboxes
- Dealing with internal queries
- Contacting external partners to secure interpreters for assignments across the business
- Accurate data input.
- Working within Home Office service level agreements
- Communicating with internal/external stakeholders via telephone/email
Essential Skills:
- Computer/IT skills - must be Excel proficient
- Teamwork
- Excellent communication skills - computer & telephone based
Training provided:
- No holidays during the 4-week training period
- Training on the job, tailored to each team allocated to
** You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document. **
Start dates will be confirmed once we have had clearance back.
Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.
At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.
Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.
Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.
Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.
