Total 29 Full-time job vacancies in Khet Huai Khwang

• Customer Support:

  • Respond to customer queries via email, phone, and chat.

  • Troubleshoot and resolve customer issues promptly.

  • Provide assistance with navigating our EWA app.

  • Build and maintain positive relationships with platform users.

  • Ensure timely follow-ups and engagement to increase user satisfaction.

  • Report to and work with  customer success Manager and internal team to address customers’ issue

• Customer Success Support:

  • Assist in onboarding new clients and users to the EWA platform.

  • Create and distribute onboarding materials and ensure smooth transitions for new clients.

  • Prepare and maintain user guides, onboarding materials, and internal documentation.

  • Assist in updating and organizing files related to user and client interactions.

  • prepare and maintain user guides, onboarding materials, and internal documentation.

  • Assist in updating and organizing files related to user and client interactions.

• Sales Support:

  • Assist in the creation and organization of sales decks and contracts

  • Assist in localize sales collaterals and product documentation

  • Ensure that all materials are up-to-date and reflect current product offerings.

• Additional Responsibilities:

• Participate in cross-functional projects and initiatives as needed.

• Perform other duties as assigned to support the overall success of the company.

The Business Development Manager is mainly responsible for managing and developing the number of the industrial and private label accounts and improving the results of industrial and private label accounts.The Business Development Manager is mainly responsible for managing and developing the number of the industrial and private label accounts and improving the results of industrial and private label accounts.

• Responsible for the development of sales strategies, aimed at the achievement or surpassing of pre-determined sales objectives for supporting the growth of the company’s business.
• Deal with the client’s contract.
• In charge of the expansion sales, introducing new products/services to clients and organizing visits to current and potential clients.
• Management of the assigned budget and sales negotiation.
• Achieve the annual volume objectives pre-established by the Company based on the company’s sales and promotion policy.
• Implement the Company’s sales policy, adapting it to the client’s situation; negotiate net invoice amounts + introduction of new products + develop other projects (e.g. Management by Category); etc.
• Analysis and follow up of company profitability.
• Regularly manage each client’s budget.
• Preparation of sales forecasts for the client.
• Coordinate with the international team, in client’s NPD processing.
• Deal with industrial and private label accounts and be of the expansion of sales, introducing new products/services to clients and organizing visits to current and potential clients.

The Structural Engineer will be based in Egis Global Design Center in Bangkok, with a mission to support international rail transportation projects. The person will be responsible for managing the design of structures under the supervision of the Structures Lead. His work will focus on bridge related structural work.

• Perform structural analysis and detailed design for various types of bridges, viaducts and other civil structures
• Prepare design and calculation reports
• Follow / coordinate CAD and BIM production, including the following responsibilities: give instructions and guidance to CAD/BIM technicians based on the design performed, monitor production progress, ensure drawing production quality
• Provide technical guidance to junior engineering staff
• Prepare bill of quantity
• Attend meetings, prepare /distribute meeting minutes
• Prepare technical reports, progress reports and other documentations
• Ensure quality of design deliverables including calculation reports and drawings
• Be familiar and comply with the company’s Safety Policy and Quality Management System

Billing Processing

- Order Processing : Key orders, WBS,and check

- Credit Note : Key credit notes and check

- Tax inv. from GAC and DKSH : Check and keep document per month

- POD form GAC : Register Scan Invoice and Check POD from GAC

- Internal Control : Prepare document: Credit Note

- Documentation : Keep Document (PO,POD)

Coordinate the preparations re installations of new customers, demo tastings, events and manage the call center 

- Coordinate of Pre-Installation Guidelines
- Coordinate of Removals Equipment
- Coordinate of Equipment and Ingredient supplies
- Receive Incoming Service Calls and Technical
- Assist on Tech Support, Dispatching Technical Services on Site, and follow up on service calls

You will optimise the IKEA shopping experience in your area of responsibility to secure satisfied customers and increase sales through your knowledge of the IKEA range, life at home, and the local market competition in all sales channels. You support in maximising the sales potential, turnover, volume and profit by securing the easy buying experience of the customer (“first time right”) and by highlighting opportunities for growth.

• Actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.
• Support the customer in the end to end shopping experience and ensure that you apply your good home furnishing knowledge to provide relevant solutions.
• Optimise the IKEA shopping experience to secure satisfied customers and increase sales.
• Ensure that you contribute towards actions that will secure “First Time Right” for our customers.
• Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

Primary responsibilities:

To develop a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and Senior level

To manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible

To identify and develop new revenue opportunities within our client base, working closely with the SGS network, where required working closely with the International Solutions Manager to secure growth and expansion of services and revenue

Specific responsibilities:

• Responsible for the development of long-term sustainable business partnerships between SGS Food and our Key international food clients.

• Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance
• Responsible for the strategic growth and development of key international clients. In conjunction with the International Sales team, develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS
• Act as the primary liaison between SGS and the client’s management team at a Director or Senior level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
• Manage the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.
• Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
• Manage the investigation and resolution/remediation processes for any client concerns or complaints following appropriate escalation procedures as required.
• Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.

Get to know the role:

Role is a balance of advanced analytics and stakeholder management - leading day-to-day coordination with related parties i.e. Marketing team, Operations team on demand growth, while growing using data analyses to gain actionable insight (e.g. promo & incentive optimization, churn analysis, customer segmentation, etc.) and working with cross-functional teams to drive execution.

The day-to-day activities:

• Analyse short to medium term issues impacting demand growth in the business. This includes customer segmentation, conversion funnel optimization, churn analysis, market scans and experimentation
• Scope advanced statistical analyses and predictive modelling in collaboration with the relevant teams
• Forecast spend on promos, incentives and other key initiatives for weekly, monthly and quarterly planning cycles
• Build presentation to influence senior stakeholders and enable data driven decision making
• Design efficient promo structures and other initiatives to drive demand growth in the Payments business and work with cross-functional teams to execute
• Manage budget allocation and track cost from initiatives in collaboration with Finance
 

The Key Account Manager (KAM) is mainly responsible for managing and developing key-accounts and improving the results of the key accounts.

The role is accountable for pricing, negotiating, account planning of the key accounts,

Responsible for the development of sales strategies, aimed at the achievement or surpassing of pre-determined sales objectives for supporting the growth of the company’s business (WD, referencing, range, shelf, activation, revenue management).

- Deal with modern distribution accounts and oversee the expansion of sales, introducing new products/services to clients and organising visits to current and potential clients.

- Responsible for the development of sales strategies & sales objectives.

- Management of budget, and staff negotiation.

- Achieve company’s sales and promotional policy.

- Implement the Company’s sales policy

- Analysis and follow up of client profitability.

- Regularly manage each client’s budget, seeking maximum payback for each action.

- Negotiate annual agreements based on forecasts, seeking the maximum of counterparts. Preparation of sales forecasts for the client.

- Ensure regular activities in the stores, in addition to obtaining the best standards of execution in the point of sales.

- Coordinate with the international team on annual plan, establishing objectives, deciding on actions and present the local view.

Senior Brand Manager is responsible for portfolio deployment, range management, campaign translation and execution, artwork translation, local brand management and compiling and sharing key market insights conform agreed brand meaning and visual identity.

• Defines and achieves the financial plan for a category. This by achieving the defined market share and brand equity targets.
• Working with local team generates ideas for NPD and implements NPD’s for local and global brands, to ensure category and brand growth. Manages local product adaptations within the context of central innovation decision making and coordinates all activities within the scope of local launches of New Product Development or Product Adaptations.
• Manages external communication activities (including social media) and maintains relationship with local media all in line with the communication and media strategy as defined by the Category Marketing Leader.
• Defines and implements the category plan, to achieve the defined targets in line with the global brand strategy. Supports the translation of the category strategy guidelines into local marketing campaign by managing local execution of advertisement and promotion activities.
• Manages product adaptations within the context of central innovation decision making and coordinated all activities within the scope of launches of New Product Development or Product Adaptations.
• Translates brand packaging design guidelines into brand artwork.
• Manage and develops brands (i.e. developing brand meaning & visual identity, manage local product adaptations etc.) within central Category guidelines and is responsible for executing brand activation by using above-and below-the-line instruments within the context of central brand activation guidelines.
• Is responsible for compiling knowledge and key market insight and sharing this information with the central marketing organization for potential innovations and trends.
• Conduct Market Research data and analysis.

• The accommodation and air ticket booking for field service engineers. Create and complete Work On/ JIRA for travelling and hotel booking
• Organize and prepare the visa application and work permit’s documents
• Consolidate the field service expenses, cash advance and Over time sheet
• Co-ordinate with Country Sales Manager and Human Resource department
• Co-ordinate with Customer Care specialist for dispatching confirmation
• Performs other works that may be assigned by the superior

The Shopper Marketing Activation Staff is responsible for the develop, monitoring and implement All POSM for GT & MT also account specific if needed e.g. displays, premium, promotional packaging, shelf material, leaflets, Wobbler and advertisements in retail magazines.

Key responsibilities of the role:

Drive more sales and brand awareness for both GT and MT channel.
Trade Marketing Support works closely and supports shopper marketing team on implementing all POSM for GT and MT teams.

• Launching differentiated customer-centric account strategies and drive marketing activity execution to meet business objectives.
• Planning and implement display unit for both GT and MT such as Standee, Hanging or any requirement.
• Adapt key visual from marketing and implement at stores.
• Prepare and Tracking POSM implementation both GT and MT.
• Monitor result of POSM and display for better result and better touch point.
• Developing nationwide premium and specific premium to drive more sales.
• Support on GT all supporting material such as Sales kit, Call Plan, and needed by Sales Team.
• Dealing with procurement and prepare any support document require.

• Support Accounting Receivables (AR)
• Support Reporting for Accounting and Controlling
• Other assignment in department

• Source new sales opportunities through inbound lead follow-up, outbound campaigns (call and email), and sales growth hacking campaigns.
• Research potential leads from business directories, web searches, or digital resources. Maintain your target list.
• Qualify leads from outbound and inbound campaigns, conferences, references, trade shows, etc.
• Perform effective online demos.
• Educate clients about our industry. Understand customer needs and requirements. Identify your sales goals. Answer client questions. Prove the value of our solution.
• Establish, develop and maintain positive business and customer relationships
• Route qualified opportunities to the sales team for further sales development and support them in closing the deals.
• Research accounts, read industry news and trends, and exchange with other peers to build and maintain an account intelligence around your target list. Identify key players, sponsors, champions, and blockers in the account.
• Maintain account intelligence for each target account.
• Track weekly, monthly, and quarterly performance, and sales metrics.
• Maintain the CRM database (Hubspot) with prospective client information.

Key responsibilities of the role:

The Customer Service Specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures.
This role provides a complete order process and customer service facility to customers in Professional business such as hotels and business. This to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:
- Process Customer Orders according to target.
- Number of end user customers on target.
- Handling calls and enquiries daily according to the defined target.

• Order Processing: Maximizes customer service level by processing all customer orders.
• Resolve Customer Complaints: Ensures efficient customer complaint handling and decrease of the number of complaints.
• Stock Data: Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationship.
• Deliveries: plan, coordinate with all related parties in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administration: Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on-going support as requested
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.