Total 1,975 job vacancies in Dublin, D02 PY05

• IT Industry
• Monday to Friday 9 AM - 6 PM
• Working Location: Clementi
• experience in presales / strong knowledge in cybersecurity industry

Job Description

• Offer pre-sales technical support to customers and partners.
• Collaborate closely with the Sales team to formulate and position solutions
• Conduct cybersecurity solutions demonstrations.
• Carry out Proof of Concept for proposed cybersecurity solutions and Network Performance solutions.
• Collaborate with Solution Vendors on Business Solution Proposals, addressing RFI/RFP design, compliance, and clarifications.
• Develop design guidelines and propose enhancements to customers for the assigned cybersecurity products.
• Conduct in-house lab tests to validate customer proof-of-concept setups, endpoint/network designs, and deployments using new products and features.
• Provide training for internal Post Sales engineers and Partners on product/technology knowledge.

Requirements:

• Bachelor’s degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field
• Minimum 1 years working experience in Pre-Sales activities to large enterprise or government sector or related field
• Possess good technical knowledge in Internet architecture, network infrastructure, Software Define Networks, Network Performance tools and solutions, UNIX, Windows, VMware, Security covering Endpoint, Email, Web & Cloud.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

The Role
My Client is a leading Corporate Bank we are looking for a Credit Risk Analyst to join the team in Singapore. Reporting to the Head of Risk, you will be given the opportunity to work with global stakeholders and grow your career in a leading brand name within the Corporate Banking space industry.

Key Responsibilities:

• Prepare internal Credit report to the senior management
• Review IFRS9 reports and support the team regionally
• To support the Front Office on any Credit related issues
• Ensure that data for the Credit team is up to date
• To ensure that all Credit Risk policies are in line with regulations

You must:

• A bachelors degree in a reputable university
• At least 2 years of Credit Reporting experience in a Commercial / Corporate Bank
• Ideally with Database management experience
• Strong in SQL, SAS, VBA
• Be able to work independently, while also being a strong team player

Take charge of this opportunity to welcome a new career challenge in 2024

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

We are looking for an Innovation Lead (Digital Developer) responsible for designing the digital strategy and roadmap, developing first solutions from POC to MVP, lead internal team or suppliers in the development or final products.

Responsibilities:

Understand business requirements

· Understand customer business and end users activities, expectations, constraints and opportunities

· Understand the organizations’ products and practices

· Understand regulation, standard and policies to comply with

· Produce functional and technical requirements

· Participate in technical analysis in workshops with program management, business/ technical analysts to translate new opportunities into full lifecycle product components and strategize their project implementations

Design the solution

· Design strategy and roadmap that fulfils the business requirements aligned with the organization’s strategy

· Enable development and growth of products through proof-of-concept

· Leverage new partners and technology to build innovative and competitive solution

· Support team in business proposal

· Participate in all aspects of agile software development, including design, implementation, and deployment

· Architect and provide guidance on building end-to-end solutions optimized for speed and scale

· Stay abreast of the latest advancements and emerging technologies, and proactively explore and propose innovative ideas for application in our products and projects.

Lead and participate to the development

· Full Stack Development: Design, develop, and maintain scalable applications using Spring Boot or other frameworks.

· Backend Development: Implement and optimize server-side logic, ensuring high performance and responsiveness to requests from the front-end.

· Frontend Development: Work with front-end technologies to create dynamic and responsive user interfaces.

· Database Management: Develop and manage complex queries and stored procedures, ensuring data integrity and security.

· System Integration: Collaborate with cross-functional teams to integrate different modules and systems seamlessly.

· Code Review & Optimization: Conduct regular code reviews and optimize existing code to improve application performance and maintainability.

· Troubleshooting & Debugging: Identify, troubleshoot, and resolve complex software issues in a timely manner.

· Documentation: Create and maintain detailed technical documentation to support the development process.

· Once POC and MVP approved, ability to lead extended team on developers to develop final product that will be scale worldwide.

· Mentor junior team members, providing guidance and expertise

Mandatory Experience:

· Engineering or master’s degree in software development, computer science & information systems

· 10 years in IT and/or digital companies or software

· Strong full stack experience in web and mobile application

· Record of end to end digital product development from design to deployment / support

· Experience in software release management

· Experience in DevOps including docker and ansible

· Experience with git and release management

· Experience with Azure environment

· Demonstrable skills in customer-centric approach

· Strong experience in agile practices.

· Great communication and presentation skills.

· Experience in working in a fast-paced team culture

· Experience working with remote team

Desirable Experience:

· UX/UI expertise

· Experience in Digital architecture and different language of programming

· Experience working on MNC and start-up

· Experience working for industry on new digital solution – end to end product lifecycle

· Experience working in Innovation / R&D team on new product development with fast tracking development.

· Start-up experience

· Experience with micro service architecture and azure environment

· Experience in building large-scale software applications

· Experience in building web applications

· Experience in designing and integrating RESTful APIs

· Experience of ReactJS, Angular, Java/JRuby, and JavaScript, Bootstrap, Vue.js

· Excellent debugging and optimization skills

· Experience in unit/integration testing

Competencies & Skills:

· Ability to manage multiple projects concurrently, to priorities and plans to meet roadmap goals and objectives

· Ability to lead without having formal authority and to work both independently and in a team environment

· Strong combination of communication and problem-solving skills with the ability to listen to customer needs and translate into actionable solutions

· Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

· Measure project performance using appropriate tools and techniques

· Create and maintain comprehensive project documentation, ability to present complex information to technical and non technical stakeholders

· Demonstrated teamwork and collaboration in a professional setting

· Proven capabilities with worldwide teams

· Fluent English. French is a plus.

Job Description

• Lead a team of application development to plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different domain application teams to manage technical and security related dependencies of the solution
• Plan, monitor and manage risks/issues related to technical application delivery and to provide L3 support as needed
• Provide status update related to technical delivery
• Partner with Program and/or Project Manager managers, Business analysts and system analysts to collate, understand and finalize functional and technical requirements
• Partner with SA & subject matter experts to understand and implement functional and technical requirements
• Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)
• Partner with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
• Have a hands-on approach to ensure that the application teams build the enhancements according to the solution plan
• Partner with Test Manager to ensure completion of SIT, UAT, performance / load testing and application security testing with quality results
• Work with Security to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan
• Prepare and Manage technical implementation plan across application teams
• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
• Work with vendor to ensure product deliveries are timely and good quality.
• Manage budget coming from different projects.
• Ensure project documentation is done up in accordance to standards

Requirements

• Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory
• More than 10 years’ delivery record in developing and delivering global / regional Cards solutions for a multi-national/regional company with annual budgetary responsibility
• More than 5 years’ leadership experience in managing IT Cards delivery teams
• Strong technical/platform knowledge on Cards domain (e.g. Cardlink, VisionPlus), mainframe (CICS/Cobol), 3D Secure application (e.g. 2C2P, Arcot), Cards API, Loyalty & rewards (e.g. One Empower app)
• Hands-on experience in leading Cards Migration delivery (e.g. Cardlink, VisionPlus, Loyalty & Rewards app)
• Experience in managing an application development team in implementing large-scale cards projects for banking or financial services
• Strong customer service focus with the ability to communicate with highly technical management teams.
• Proven track record of running a cross functional horizontal team, supporting multiple delivery teams
• A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders
• Good problem-solving, analytical, synthesis, system thinking and solutioning skills
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.

1. Provide Financial Support to Outsourced Accountants:

• Assist in maintaining accurate financial records for all entities.
• Liaise with auditors to ensure timely and accurate audit processes.
• Review and ensure accurate preparation and submission of quarterly GST returns.

2. Prepare and Manage Budgets:

• Develop and track budgets, ensuring alignment with organizational goals and financial constraints.

3. Human Resource Support:

• Assist with key HR functions within the Institute, including payroll, recruitment, and other HR-related tasks.

4. Property Management:

• Oversee property operations, including rent collection, maintenance, and liaising with tenants.

5. Ad-Hoc Duties:

• Perform other tasks as assigned, supporting various divisions and initiatives as needed.

Qualifications:

1. Bachelor's degree or equivalent, with a minimum of 3 years of experience in accounting.
2. Strong organizational skills with the ability to manage time effectively.
3. Excellent communication skills, with the ability to collaborate as a team player and work independently.
4. Proficiency in MS Office (Word, Excel, PowerPoint).
5. Experience or proficiency in HR functions will be an added advantage.

Senior Consultant (Frontend Development on Windows and Embedded Linux/QNX using C++)

As a Senior Consultant, you will leverage your expertise in C/C++ and collaborate with software engineers and architects to lead the development of software systems and components within an integrated system. Your role encompasses the entire software development lifecycle, from defining requirements to design, development, testing, implementation, and ongoing support and maintenance.

Duties and Responsibilities:

• Lead the software development team to create solutions that meet client needs and perform as intended.

• Collaborate with a multidisciplinary team to understand system and application requirements.

• Apply technical best practices to all projects and consistently improve your skills to deliver high-quality results and assume greater

responsibility.

• Communicate professionally with clients and internal staff to identify needs and evaluate solutions.

• Explore new technologies, learn new concepts, and share ideas with the team.

Knowledge, Skills, and Abilities:

• Experience managing multiple tasks and meeting deadlines.

• Ability to excel in both team environments and independent settings.

• Strong understanding of various design patterns and object-oriented programming principles.

Technical Skills and Experience:

• Degree in Computer Science/Engineering, Electrical/Electronics Engineering or a related field.

• Proficiency in software development using C++.

• Proficiency in multi-threading, multi-processor environments, and hardware-software integration.

• Strong problem-solving, design, development, research, and debugging skills.

• Experience with Visual Studio C++ and embedded Linux/QNX environments.

• Experience with interfaces such as LAN and RS232 protocols.

• Experience developing and debugging embedded system applications.

• Experience in device/terminal applications development and client/server interfaces.

• Knowledge of wireless networks, Bluetooth, 3G networks, QR codes, and GPS technologies.

• Excellent communication skills required to speak to internal stake holders.

Mon - Thurs: 8:30 a.m. - 6 p.m

Fri: 8:30 a.m. - 5:30 p.m

Duties and responsibilities

• Check, tally AR daily Collection on bank statement, cash book.

• Prepare Monthly AR Aging Report and generate Customer Statement of Accounts.

• Monitor customer activities through our Fleetnetic system.

• Follow up closely for customer aging with sales team.

• Check coding and post invoices from Fleetnetic system into Autoline.

• Prepare monthly bulk collection and monitor collection status.

• Monitor AR balance for both Autoline and Fleetnetic system.

• Perform Monthly billing to all inter-company (Recoverable, Rental and other ad-hoc billing).

• Update Interco AR transactions.

• Updating Outstanding balance for insurance and monitor Interco collection.

• Other ad-hoc duties as required and/or assigned.

Skill Required

• GCE O levels or Diploma qualification.

• Min. 1-2 years of experience in Accounts Receivable.

• Independent, analytical and a positive working attitude.

• Proficient in accounting software and Microsoft Word and Excel.

• Good time management and comfortable working in a fast-paced environment with high voluminous transactions to meet deadlines.

• Good team player with good communication and initiative.

• Performed detailed work with accuracy and speed.

• This position may required to communicate with counter part in China

5 days work week , 2 shift rotating by week

7am - 3pm

3pm - 11pm

Job Summary

Lab Executive independently performs advanced level laboratory functions with competence and minimal supervision. Support the Technology Department through all stages of product development and testing.

Reporting: Senior Laboratory Executive

Role and Responsibilities

1. Ensure all Lab Job Ticket assigned are performed accordingly and completed on time.

2. Independently and competently performs assigned tasks in a prioritized, logical, and timely manner in agreement with company laboratory and safety procedures with competence and minimum supervision

3. Tests in accordance with specifications provided.

4. Perform all core function/testing required by this position.

5. Assists in reviewing & writing of SOPs and standard test methods.

6. Enter test data and conditions into the lab system and can assemble into a simple report.

7. Capable of conducting internal R&R.

8. Troubleshoot lab equipment issues with assistance from M&E/ equipment vendor.

9. Prepare testing report

Job Requirements:

• Diploma in Chemical Engineering / Chemical Process Technology

• 3 year of related work experiences.

• Work experience in Manufacturing environment will be preferred

• Good understanding of manufacturing safety and 5S

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Mon to Fri 8.30am - 5.30pm

Key Job Objective and Job Responsibility:

To properly discharge responsibilities in undertaking Singapore Office general office administration function in order to ensure the facilitation and provision of effective, efficient and reliable administrative logistical support for company with a view to achieving the company’s growth & objectives.

Job Descriptions:

1. To take up the Administration function of the Singapore Office with the objective of providing effective, efficient and reliable administrative support for all divisions / departments of the company.

2. To manage the staff accommodations, as well as office leasing and manage renovation projects of Singapore Office.

3. To review and update Administration Operation Manual (“Admin Manual”) of the Administration Department with the view and objective towards standardization and unification for all group company offices.

4. To ensure the managerial and administrative responsibilities of the Administration Department are in strict compliance with Admin Manual. To conduct review of the Admin Manual at least once a year to ensure the Admin Manual is up to date.

5. To prepare and submit the administrative expenses annual budget for Singapore office in order for the general administration expenses to be incorporated into the overall group company Establishment budget; and to monitor the budget control in co-ordination with all divisions / departments.

6. To manage housing and hotel accommodation arrangements in Singapore, including sourcing the best possible quotations, for visitors and expatriates of the Group.

7. To manage the review of contracts and leases from equipment and service providers, office premises and accommodation providers, etc. for Singapore office.

8. To provide support and coordinate for the company events.

9. To handle and support visa applications and administration work

10. To assist and report to Manager, to provide necessary support in collaborating with the Administration team of all Group company offices.

11. To perform additional duties to meet both the company & department’s needs as desired.

Requirements:

• At least 2-5 years working experience in administration role

• Work independently as well as team player

• The role requires to coordinate and support counterpart in China and Hong Kong

• Good communication skills and able to initiate for improvement

Mon to Fri 8.30am - 6pm

Position Summary

This position play a critical role in driving compliance and quality programs for Healthcare Transportation & Facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Job Scope

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company’s Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Design & implement robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead & prepare for regular audit programs / random checks / regulatory activities to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and resolve issues via conducting root cause analysis.

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead the validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

12. Depot Support: Provide secondary / backup support to healthcare specialists for market depots.

Requirements :

1. Hold local pharmacist license

2. Have at least five (5) years of relevant experience in warehouse, quality + QMS for pharmaceutical / healthcare industry

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits for regions

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local or Australia’s institute.

7. This position require to communicate with counter part in China

8. Occasionally travel is required to sites and region warehouses.

Competency

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Feeling bound in your current job?

Forced to choose between meaningful and high-paying careers?

Passionate about interior design yet constrained with your career choices?

Explore a career opportunity with Singapore’s #1 rug brand and artisanal home interiors company. We are not boxed and neither will you be!

We are looking for hardworking, super-efficient and creatively driven individuals who believe in our mission to make every home a Living DNA home in Singapore.

We are not interested merely in degree or past experience but your DNA, your true authentic self, your passion. We know from experience – that an engineer can sell, a marketer can design products, a business degree holder can do interior styling, and a college intern can deliver customer success – if they have an enabling environment.

The Opportunity

Our team's collective skills grew Living DNA from a passion to the #1 modern rug brand in Singapore. Since 2015, we have made 8000+ homes in Singapore mindful, meaningful, and beautiful. The global home decor market is growing by 5% however we are growing in double digits. We have built a viable business with a vision to make sustainable home interiors a way of life, and now we are taking Singapore’s artisanal home styling expertise to the world!

Style Consultant Responsibilities

• Advise homeowners and corporate customers on home decor and carpet choices
• Partner with interior designers and architects to deliver the carpet and decor component of their renovation projects, tenders and other projects
• Create proposals, quotation and documentation supporting the client
• Present products to clients' offices
• Develop and implement ideas for new designs, new services to enhance the client experience
• Maintain visual merchandising of retail store
• Update sales trackers and reports

Why Work With Us

• We offer you a work culture that enables creative freedom, mentoring, productivity and personal growth more than professional growth.
• We offer rewards linked directly to the sales and growth you drive for the Living DNA business.
• We follow compact working hours to boost efficiency and a balanced work-life.
• We are interested in your interests and offer you ample opportunities to utilize your ‘slash career’ or special gifts to grow the Living DNA brand.
• The fact we are ‘not boxed’ enables you to experiment and explore, create and design, source and customize what has never been done before in home styling in Singapore and the world.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

Responsibilities:

• Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement

• Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)

• Negotiate with insurers on claims offers on behalf of customers (un-insured losses claims, loss of use/rental, etc.)

• Gather, analyse and present evidence/information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers

• Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers

• Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers’ offers

• Submit Refund forms for claims due to customers and/or companies upon receiving insurers’ payment confirmation

• Provide timely updates and details of insurers’ claims payments to customers and/or companies. Ensure related reports are updated whenever there is a change in case status

• Ensure all claims document/information are organised and updated to ensure easy visibility/tracking and retrievable:

• Sort and place physical files/documents based on category and status of each claim at designated area

• Update related reports/records for on-time tracking of status.

• Submit closed cases to CSCs for secured storage. Assist in such filing where required

• Carry out claims processes diligently to achieve company’s KPIs (Claims Settlement, Accounts Receivables, etc.)

• Actively initiate/participate to improve such processes when required

• Support in updating or provision of such report(s) on bi-monthly basis or other period specified by management

Requirements:

• At least 2 years of working experience handling Motor Insurance

• Minimum GCE "O" level.

• Independent individual who is able to multi-task in a fast-paced environment

• Meticulous, committed and a strong team player.

Working hours: Mon to Fri, 9:30am to 6:30pm

We are a family office for a local ship bunker in Singapore. We also have an investment arm that allows High Nett Worth individuals and institutions to investment into our Real Estate, Shipping and Private credit funds.

Role Description

This is a full-time on-site role for an Investment Client Relationship located in Singapore. The Investment Client Relationship will be responsible for managing and servicing a portfolio of our clients, as well as identifying new business opportunities to grow the client base. The Investment Client Relationship will also work closely with other teams to develop investment solutions tailored to the clients' needs, and keep up-to-date with market trends and industry news.

This is mainly a sales role and candidates should possess below requirements.

• Candidate must already have a pool of accredited investors.

• At least some form of experience in investment management, financial planning, portfolio management or related fields

• Proven record of effectively guiding clients through investment processes while managing expectations will be preferred.

• Excellent communication skills, including both verbal and written

• Strong knowledge of the financial market trends, investment products and strategies

• Bachelor’s degree in Finance, Economics or related field.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.