Total 106 Manager job vacancies in Gurgaon

Your Core responsibility

• Proactively engage with multiple project stakeholders
• Meeting with costumers to understand business rules and translating them into functional and technical requirements
• Set priorities & define the scope of project releases and sprints, ensuring all stakeholders involvement
• Coordinate and guide the teams to ensure delivery and technical completion of projects, within an established time frame
• Determine and define clear deliverables
• Guide and consult stakeholders on technical aspects and best practices
• Foresee upcoming challenges and seek to proactively head-off obstacle

• Total relevant experience: 10+ years
• Strong experience of SBU/BU/HU Strategy formulation, execution & governance experience
• Market/ Industry Research Experience identifying Industry trends and growth opportunities leveraging Analyst & other Industry resources
• Conduct competition capability & offerings analysis to bring in Outside-in view
• Support research and capability analysis for M&A opportunities
• Conduct Financial/ Margin analysis
• Track & govern progress on strategic initiatives undertaken at a SBU level
• Excellent Presentation skills
• Candidates with IT/ ITES/ BPM experience preferred. Exposure to Travel & Leisure, Shipping & Logistics, Utilities and Customer Experience Industries/ Horizontals will be an added advantage
• Exposure to Power BI preferred
• Post Graduates preferably from tier 1 institutes

The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best in class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.

Duties and Responsibilities:

Team Management

• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients
• Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps
• Provide leadership and coaching to direct reports
• Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
• Complete performance management processes, including providing feedback and proactively addressing gaps
• Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning

Client Management

• Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure
• Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients
• Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others
• Directly works with Recruiters and hiring leaders to foster relationships and build trust
• Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals
• Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies
• Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate
• Support recruitment process needs of clients

Cielo Operational Excellence

• Leverage shared delivery resources effectively
• Maximize the use of Cielo resources to meet goals
• Responsible for Cielo-specific metric reports and P&L management
• Drive standardization, continuous improvement and consistency of processes and procedures
• Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives
• Additional duties as assigned

ABOUT THIS JOB

We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies.

RESPONSIBILITIES

• Managing clients and their respective projects' custom research team in matters of market research based on experience in one or more sectors (Telecom & Technology, Retail, FMCG, Shopper Insights, Automotive, Infrastructure, etc.)

• Team management
• Managing a wide range of research programs like Market sizing, Segmentation, Usage & Awareness studies, Concept testing, Pricing analysis and other ad hoc requests.
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials

• Adept in independently handling all stages in a Customized Market Research Project:

1. Responding to RFP / Proposal Design (Objective, Research design, Sample Design, costing)
2. Project Launch
3. Questionnaire design
4. Presentation preparation and sharing insights with client

• Undertake Contract costing in order to meet the agreed budget targets
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within client organization
• Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc.
• Accountable for key strategic clients in terms of execution of the full research cycle From Questionnaire design till final report delivery ensuring all quality checks are conducted to deliver insightful reports.

A LITTLE BIT ABOUT YOU

• Experience in Primary Quantitative Market Research with practical knowledge of research methodologies
• Strong Client Focus and Proactiveness
• Working knowledge of statistics and multivariate analysis
• Proactive
• Strong interpersonal skills
• Prior team management experience is a must
• Very Good Influencing & Persuading Skills
• Excellent project management skills
• Strong understanding of consumer behaviour

ABOUT THIS JOB  
We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. 

RESPONSIBILITIES 

• Managing clients and their respective projects custom research team in matters of market research based on experience in one or more sectors (financial services; media, telecom & technology, energy, etc.) 
• Reporting to a project lead, you will be responsible for the successful execution of customized quantitative studies, including project costing, questionnaire design, project management and execution, analysis and report writing. 

Client Management 

• Managing clients and their respective projects from beginning to end, including making actionable recommendations to support key business objectives 
• Consistently exceeding client expectations from project inception through completion 

Project Management 

• Successfully manage multiple projects simultaneously, all in different design/analysis stages 
• Proactively anticipating, troubleshooting, overcoming, and/or escalating challenges to your project lead in a timely manner 
• Coordinating project task activities between your project team and internal support/operations team(s) 
• Consulting (Questionnaire Design, Analysis, Reporting & Writing) 
• Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc. 
• Designing questionnaires/focus group screeners/interview guides to meet the specific or unique client objectives 
• Synthesis and communication of both primary and secondary research findings into actionable insights according to the client’s objectives 
• Full reporting and analysis (via PowerPoint): Interpreting and analysing multivariate data, drawing insightful conclusions and providing recommendations, where applicable. 
• Provide "in office" research, administrative and operational support to senior staff 
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request, accuracy and correctness 

A LITTLE BIT ABOUT YOU

• Proactive.
• Able to influence and persuade.
• Strong customer service and interpersonal communication skills.
• Ability to analyse and interpret data in a challenging and insightful manner.
• Strong and articulate verbal and written communication skills.
• Efficient time management, ability to multi-task and detail-oriented.
• Displays maturity and creative problem-solving skills in handling crises.
• Recommend improvements in work processes within area of responsibility.
• Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis. 

• Manage and implement improvements to the process
• Map customer journey and eliminate pain points
• Collaborate with service delivery teams to implement process improvement initiatives
• Conduct error root cause analysis present findings and recommendations to the stakeholders
• Prepare reports, analysis and presentation for the client.
• Drive Continuous improvement for critical metrics.
• Support cross location teams

Requirements

• Six sigma black belt certified preferred
• Excellent Communication and presentation skills including making PPT presentations
• Should have experience in working in outsourced environment in Cx domain.
• Experience on Lean Six Sigma methodologies
• Should have successfully delivered improvement projects in Cx domain
• Ability to work under pressure in a developing infrastructure.

ob Description

• Minimum Experience of 8 to 10 years into HRBP role
• Handling a Span of more 300 employees
• Provide consulting and business partnering support to leadership and business line managers.
• Develop a “Trusted Advisor” relationship with key leaders across various levels in the supported business group.
• Drive delivery of HR services to the business, leveraging Centers of Excellence (CoEs) in recruitment, employee shared services, learning, compensation and benefits, statutory compliance, and more.
• Lead talent management, performance management, and engagement strategies for assigned business/accounts.
• Counsel and train employees to enhance performance and capabilities aligned with organizational goals.
• Design and implement strategies to manage attrition, aligning with market trends and business needs.
• Collaborate with stakeholders to ensure effective HR support that contributes to business success and employee satisfaction.

The successful candidate will have L1 reporting to  Head -Banking & Fintech, to be based out of Gurgaon with L2 reporting to AVP Flights & Hotel Business. The ideal candidate will be required to work across domains of partnerships, new vertical launches, account management; The role require the candidate to be a quick learner, agile, persistent and have  let’s do it attitude.

 Responsibilities

• Banking Campaigns- secure  co-funded banking campaigns on recurring basis , run base offers fully funded by ixigo on Banking and Payment partner platforms
• Account management involving building relationships with banking and payment partners , campaign reconciliation, invoicing and recovery 
• Explore Fintech partnerships for Loans, Insurance, Mutual Funds etc
• Category management with regards  to Flights LOB- Airport Cabs, Rentals, Forex, Visa 
• Responsible for engaging with partners to identify new product opportunities & driving them to closure with internal stakeholders such as product/ tech / ops

Your responsibilities as a Media Performance Manager (Social) – 

• Ensuring quality delivery as per the defined SLAs 

• Primary point of contact for escalations; addressing issues and providing action plans 

• Ensuring optimal levels of resource utilization and keep the internal & external stakeholders updated 

• Drive team adherence to all the internal/ external tools and processes 

• Keep the team motivated through regular touch points/ team engagement activities 

• Detail-oriented with strong verbal, written, and visual communication skills for a variety of audiences (internal or external) 

• Lead, Mentor and (or) Quality Assurance for team members 

• Sense of ownership; very responsible for client budget management & performance monitoring 

• Keep up to date with industry news and developments; stay ahead of the competition by analyzing, keeping pace and regularly documenting Paid Social industry trends across web/mobile platforms and adopting new/best practices on an ongoing basis 

• Work closely with the team members/ supervisor to meet goals. 

• Assist in preparing pitches for new clients 

• Participate/ lead brainstorming and status calls with agency stakeholders 

• Drive new tests, analyze performance and provide insights on how performance could be improved 

• Strategic bidding & budget management oversight 

• Forecast market needs, planning product launches and campaigns 

Will be responsible for Campaign Management, Resource Management, Client Relationship Management and end to end delivery. Expert knowledge in various Social platforms like Facebook/ Instagram Ads, Twitter, Pinterest, Snapchat, Tiktok, Linkedin etc. 

If you can communicate well and work methodically as part of the team, we’d like to meet you. 

The goal is to inspire and attract the target audience. 

• Ensuring quality delivery as per the defined SLAs  
• Primary point of contact for escalations; addressing issues and providing action plans  
• Ensuring optimal levels of resource utilization and keep the internal & external stakeholders updated  
• Drive team adherence to all the internal/ external tools and processes  
• Keep the team motivated through regular touch points/ team engagement activities  
• Detail-oriented with strong verbal, written, and visual communication skills for a variety of audiences (internal or external)  
• Lead, Mentor and (or) Quality Assurance for team members  
• Sense of ownership; very responsible for client budget management & performance monitoring  
• Keep up to date with industry news and developments; stay ahead of the competition by analyzing, keeping pace and regularly documenting Paid Social industry trends across web/mobile platforms and adopting new/best practices on an ongoing basis  
• Work closely with the team members/ supervisor to meet goals.  
• Assist in preparing pitches for new clients  
• Participate/ lead brainstorming and status calls with agency stakeholders  
• Drive new tests, analyze performance and provide insights on how performance could be improved  
• Strategic bidding & budget management oversight  
• Forecast market needs, planning product launches and campaigns  
• Strong knowledge and hands-on experience on online marketing tools and best practice  
• Team & Client management skills  
• Subject-matter-expert for Paid Social  
• Effective time-management skills  
• Strong analytical skills, critical thinker and problem-solving skills  
• Advanced Excel, Word and Power Point skills  
• Strong interpersonal and communication skills  
• Knowledge of different digital marketing channels is a plus

The Business Manager- Search will be responsible for Campaign Management, Resource Management, Client Relationship Management and end to end delivery. Expert knowledge in various Social platforms like Facebook/ Instagram Ads, Twitter, Pinterest, Snapchat, Tiktok, Linkedin etc. 

If you can communicate well and work methodically as part of the team, we’d like to meet you. 

The goal is to inspire and attract the target audience.

• Ensuring quality delivery as per the defined SLAs  
• Primary point of contact for escalations; addressing issues and providing action plans  
• Ensuring optimal levels of resource utilization and keep the internal & external stakeholders updated  
• Drive team adherence to all the internal/ external tools and processes  
• Keep the team motivated through regular touch points/ team engagement activities  
• Detail-oriented with strong verbal, written, and visual communication skills for a variety of audiences (internal or external)  
• Lead, Mentor and (or) Quality Assurance for team members  
• Sense of ownership; very responsible for client budget management & performance monitoring  
• Keep up to date with industry news and developments; stay ahead of the competition by analyzing, keeping pace and regularly documenting Paid Social industry trends across web/mobile platforms and adopting new/best practices on an ongoing basis  
• Work closely with the team members/ supervisor to meet goals.  
• Assist in preparing pitches for new clients  
• Participate/ lead brainstorming and status calls with agency stakeholders  
• Drive new tests, analyze performance and provide insights on how performance could be improved  
• Strategic bidding & budget management oversight  
• Forecast market needs, planning product launches and campaigns  
• Strong knowledge and hands-on experience on online marketing tools and best practice  
• Team & Client management skills  
• Subject-matter-expert for Paid Social  
• Effective time-management skills  
• Strong analytical skills, critical thinker and problem-solving skills  
• Advanced Excel, Word and Power Point skills  
• Strong interpersonal and communication skills  

• Knowledge of different digital marketing channels is a plus 

Your responsibilities as a Media Performance Associate Manager (Search) – 

• Expertise on search platforms like google ads, bing ads, amazon etc 

• Fulfil relevant daily, weekly, monthly and quarterly tasks ensuring that all campaigns are executed to plan and meet the targets   

• Build, setup and optimize campaigns across search platforms   

• Assist in building, planning and implementing search structures & marketing strategy   

• Detail-oriented with effective verbal, written, and visual communication skills for a variety of audiences (internal or external)   

• Monitor competition and provide suggestions for improvement   

• Prepare client reports and provide insights and recommendations   

• Logical and analytical approach while interpreting the numbers   

• Sense of ownership; very responsible for client budget management & performance monitoring   

• Keep up to date with industry news and developments; stay ahead of the competition by analyzing, keeping pace and regularly documenting search engine industry trends across web/mobile platforms, and adopting new/best practices on an ongoing basis   

• Work closely with the team members/ supervisor to meet goals.  

Your responsibilities as a Media Performance Manager (Programmatic) – 

• Manage multichannel programmatic campaigns (desktop, mobile, and video) while troubleshooting campaign delivery and performance issues   

• Conduct full analysis of campaign performance, optimizations, issues, etc.   

• Work with internal teams to provide clients with programmatic media recommendations and optimization strategies that align with objectives   

• Traffic all creatives into platform and set up campaigns prior to launch date   

• Maintain knowledge of media technology buying platforms and analytic tools   

• Navigate through variety of third-party systems to complete monthly billing documentation   

• Analyze campaign performance and make strategic investment and tactical media optimizations   

• Provide clients with programmatic media recommendations and optimization strategies that align with objectives   

• Deliver input on campaign goals, approaches, and methods to help establish success metrics and KPI's   

Your responsibilities as a Media Performance Associate Manager (Programmatic) – 

• Manage multichannel programmatic campaigns (desktop, mobile, and video) while troubleshooting campaign delivery and performance issues  

• Conduct full analysis of campaign performance, optimizations, issues, etc 

• Work with internal teams to provide clients with programmatic media recommendations and optimization strategies that align with objectives  

• Traffic all creatives into platform and set up campaigns prior to launch date  

• Maintain knowledge of media technology buying platforms and analytic tools 

• Navigate through variety of third-party systems to complete monthly billing documentation  

• Analyse campaign performance and make strategic investment and tactical media optimizations  

•  Provide clients with programmatic media recommendations and optimization strategies that align with objectives 

• Deliver input on campaign goals, approaches, and methods to help establish success metrics and KPI's  

A Group Manager - Transactional Quality is responsible for overseeing and ensuring the quality of transactional processes within an organization. This role involves leading a team of quality analysts, developing quality standards, and implementing strategies to improve operational efficiency.Key Responsibilities:Team Management:-Lead and manage a team of quality analysts, providing guidance, training, and performance evaluations.-Assign tasks, monitor progress, and ensure team members are meeting deadlines and quality standards.Quality Assurance:-Develop and implement quality standards, procedures, and metrics to measure performance.-Analyze data and trends to identify root causes of quality issues and implement corrective actions.Process Improvement:-Collaborate with operations teams to identify opportunities for process improvement.-Develop and implement process optimization strategies to enhance efficiency and reduce errors.-Drive continuous improvement initiatives through tools like Six Sigma or Lean methodologies.Client Relationship Management:-Serve as the primary point of contact for clients regarding quality-related matters.-Address client concerns and complaints in a timely and professional manner.-Ensure that quality deliverables meet client expectations.Reporting and Analysis:-Prepare regular reports on quality performance metrics and trends.-Analyze data to identify areas of concern and recommend corrective actions.-Present findings to senior management and clients.