Total 49 Fresh/Entry Level job vacancies

Job Responsibility

1. To assist mainly in Mechanical Engineering work, troubleshooting at site.
2. To assist also in Mechanical Engineering work, sales activities if there is no Mechanical work

This position shall also perform such further duties as are incidental or implied from the foregoing, consistent with the background, training and qualifications of employee or may be reasonably delegated as being in the best interests of the Company.

This position shall devote full time to his employment and expand best efforts on be half of Company. The employee further agrees to abide by all reasonable company policies and decisions now or hereinafter existing

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Open culture
• Paid training and development

崗位職責

1. 主要協助機械工程工作，現場排除故障。
2. 如果沒有機械工作，也協助機械工程工作和銷售活動

該職位還應履行上述附帶或暗示的進一步職責，與員工的背景、培訓和資格相一致，或可以根據公司的最佳利益合理委派。

該職位應全心投入工作中，並盡最大努力成為公司的一半。員工進一步同意遵守現在或以後現有的所有合理的公司政策和決定

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 開放文化
• 有薪培訓和發展

Responsibilities: 

• Provides excellent services and establish long term business relationships with existing customers
• Ensure close follow-up with customers to close the sales deal
• Provide support and after-sales service to customers, including problem solution, provide advice / consultancy, attend enquiries, complaints and order by regular visits to maintain a good relationshi
• Assist and follow-up payment collection
• Prepare action plans for effective search of new and prospects customers
• To conduct effective presentation, work out the best proposal and negotiate pricing with customers
• To assist in planning of sales strategy to achieve the annual business plan
• Identified new markets and business opportunities by cold calling/meeting target assigned by management
• Undertake ad-hoc projects as and when assigned by Management

Requirements

• Bachelor degree related disciplines
• At least 1 years’ experience in Business Development Executive
• Good in written English
• Possess own transportation
• Flexible, well-organized, fast-paced, goal-oriented, able to work independently and willing to communicate with different parties internally and externally

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance

Background on the role:

Our Contact Centre Sales and Service Representatives play a critical role in our organization, acting as the primary point of contact for our customers. As a Customer Service Representative, you will be responsible for delivering exceptional service by assisting customers with their questions, concerns, and requests. This includes resolving issues efficiently, providing accurate product information and ensuring positive overall experience. Your ability to listen and understand customer needs will be key in ensuring customer satisfaction and support with revenue generation via Sales through Service.

Why join us?

Build your career with an ever-growing, fast paced, dynamic team. A team which lives by “Speak Up” culture, who “works hard and plays hard”, who values diversity, who wants you to not just to stay but want to come to work, whose leaders will spend time with you, invest in your development, and promotes work – life balance.

What you’ll do:

Impact on the Business:

Competent in handling a range of banking enquiries to successfully support a customer in their banking needs. Handling inbound and outbound (where appropriate) customer interactions. Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution.

Customers / Stakeholders:

Adheres and drives HSBC’s values and behaviors in every customer interaction, always doing what is right. Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities. Working hard to meet these needs, which could include supporting them with access to online facilities, banking products and services to helping them manage their accounts. Always delivering open and honest communication through the conveying of information in a simple and understandable ways to build customer relations. Taking personal responsibility for driving the right customer outcomes in a fast paced and changing environment.

Leadership & Teamwork:

A genuine interest in customers and a passion for the service you provide. Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably. Embraces and implements change that will improve our business performance. Ability to follow established procedures and use personal judgement to support customers. Demonstrates resilience to pressure and the challenges this brings while adapting to critical work demands with flexibility. Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have. Proactive desire for self-development in skills required to further support our customers and better their banking experience.

Operational Effectiveness & Control:

Suggests ideas and contributes to implementing of change to better support our customers. Responsible for own development and actively seeks ways to better their own skills and capabilities. Adherence to documented policies and procedures, whilst maintaining quality and compliance standards through use of various support tools and escalation points. Promotes and encourages the highest level of customer service in every interaction. Ability to effectively manage work schedules well, by being ready and available to handle customers’ enquiries efficiently. 

Qualifications

What you will need to succeed in the role:

• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
• Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution whiles catering to need-based solutions.
• Ability to work in a high-volume, fast paced changing environment as required.
• Proficiency with personal computers and basic software packages and specialised applications.
• Excellent communication skills and is polite and friendly at all times.
• Equipped to deal with customer conversations by displaying patience and empathy.
• Ability to follow process and procedures to mitigate risk/errors.
• Must be competent to handle a set of core skills required for the role which includes general banking and credit card queries.

What additional skills will be good to have?

• Resilience in role will support the role holders in working in a busy work environment irrelevant of location.
• Regular changes to procedures and advances in technology will regularly impact the role holder. Therefore, pro-activeness and ability to embrace change will ensure success.
• A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities.
• Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 
• As per business demand, candidates with immediate right to work locally and no relocation need will be prioritised. 
• The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 

Perks & Benefits

• Employee equity
• Central location

### Job Scope:

- *Outbound Calls*: Notify customers of delinquent accounts regarding outstanding and overdue payments.

- *Repayment Arrangements*: Assist customers in making workable repayment arrangements.

- *Issue Clarification*: Explain and clarify non-payment issues with customers.

- *Follow-Up*: Conduct follow-up calls with customers.

- *Record Keeping*: Maintain records of collections and account statuses.

### Working Days & Hours:

- *Monday to Thursday*: 8:45 AM – 5:45 PM

- *Friday*: 8:45 AM – 4:45 PM

- *Alternate Saturday*: Half day (claimable as overtime, depending on workload)

- *Sunday*: Off

### Employment Details:

- *Contract*: 1-year contract under ASK agency, renewable based on performance.

- *Salary*: Basic salary of RM2000, with additional earnings based on overtime allowances.

### Intake and Locations:

- *Intake*: Twice a month

- *Work Locations*:

 - Mercu Maybank, I-City, 40000 Shah Alam, Selangor

 - Etiqa Twin Towers, No. 11, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur

 - Menara Maybank, 100, Jalan Tun Perak, 50050, Kuala Lumpur (nearby Masjid Jamek LRT Station)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

DESKRIPSI TUGAS

1. Memastikan setiap perjalanan mengikut jadual yang telah ditetapkan oleh pihak operasi

Pelanggan syarikat.

2. Mematuhi semua peraturan keselamatan yang telah ditetapkan.

3. Mengemas kini aplikasi mudah alih (Mobile Apps) setiap kali memulakan dan selepas

menyelesaikan penghantaran.

4. Menghantar borang kerja harian dan lampiran yang lengkap setiap kali selesai bertugas.

5. Memastikan dokumen yang perlu dihantar kepada pihak Pelanggan syarikat adalah

lengkap.

6. Mendapatkan rehat yang cukup untuk mengelakkan kelesuan (fatigue).

7. Memastikan memakai pakaian PPE dengan lengkap seperti yang ditetapkan oleh pihak

Pelanggan syarikat.

8. Memastikan kenderaan, tangki, dan peranti keselamatan di dalam kenderaan berfungsi

dengan baik sebelum memulakan perjalanan penghantaran.

9. Melaporkan kemalangan kepada pihak operasi secepat mungkin sekiranya berlaku

kemalangan.

• Competitive package.

任務說明

1. 確保每次行程都依照營運方設定的時間表進行

公司客戶。

2. 遵守已製定的所有安全規則。

3. 每次開機及開機後更新行動應用程式（Mobile Apps）

完成交付。

4. 每次完成工作時提交日常工作表格並填寫附件。

5. 確保需要發送給公司客戶的文件

完全的

6.充分休息，避免疲勞。

7. 確保依照當事人的規定完全穿戴個人防護裝備

公司客戶。

8.確保車輛、罐體、車內安全裝置運作正常

在開始交付旅程之前。

9、如發生事故，請盡快向經營者報告

意外事故

• 有競爭力的套餐。

Job Description

Your primary responsibilities will be:

•   To provide effective counselling services to students, who are looking for admissions in colleges and universities in Malaysia.

•   To liaise with counterparts from colleges and universities for student counselling and admission.

•   To support and execute all activities with regards for enrolment such as admission registration, Scholar Search, school visits and other related events.

•   To maintain good product knowledge of the tertiary education industry, institution offerings, as well as career & study pathways.

•   To achieve the targets set by the Company in terms of student engagement and enrolment.

•   Perform any other duties as directed by the management.

Requirements:

•   Diploma or Degree in any subject. Fresh graduates are encouraged to apply. 

•   Candidates with related 1-3 years working experience will also be considered.

•   Excellent work ethics.

•   Good communication & interpersonal skills.

•   Be able to work on-site in the office.

Perks & Benefits

• Commission and bonus

About the role

In this full-time position based in Selangor (Puchong, Petaling Jaya, Seri Kembangan or Cheras), you will be responsible for providing exceptional customer service and support to our valued customers. This is an exciting opportunity to contribute to the success of our retail operations.

What you'll be doing

- Assisting customers with product inquiries, sales, and account management

- Demonstrating and promoting products and services to drive sales

- Maintaining a well-organised and visually appealing retail space

- Processing customer transactions and payments accurately and efficiently

- Providing friendly and knowledgeable support to ensure a positive customer experience

- Collaborating with the team to achieve sales targets and objectives

- Adhering to company policies and procedures to ensure compliance

What we're looking for

- Strong customer service and communication skills

- Retail or sales experience, preferably in the telecommunications industry (Non-experience candidates are also welcomed to apply)

- Excellent problem-solving and multitasking abilities

- A positive, energetic, and team-oriented attitude

- A passion for delivering exceptional customer experiences

What we offer

We are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you will have access to an array of benefits, including:

- Commission 

- EPF & SOCSO

- Performance Bonus

- Opportunities for career development and advancement

- A dynamic and collaborative work culture

Perks & Benefits

• Commission and bonus
• Nearby public transport

What's this role about?

The Account Development Executive role in Chubb offers you the opportunity to

connect customers with products that meet their needs, by marketing Chubb's

insurance policies to the mass markets through outbound telemarketing.

In this role you will...

• Deliver sales targets and meet campaign key performance indicators (KPIs)
• which includes sales targets, call quality and operational standards
• Conduct telemarketing calls to promote General Insurance products with
• clear product knowledge and references, to existing and prospective
• customers
• Identify opportunities to cross-sell and up-sell
• Convert leads provided by the company to sales through telemarketing
• activities
• Ensure all call activities are conducted with full adherence to regulations and
• in line with Quality Assurance standards
• Update customer information in the database
• Note: Relevant training will be provided

What we're looking for

Requirements

• Minimum GCE 'O' level/SPM equivalent
• Prior experience working in telemarketing or sales function and/or
• the financial services sector preferred
• Insurance Certificate in General Insurance (BCP, PGI, HI) will be an added advantage

Knowledge, skills and abilities

• Proficient in English
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills

Training

• Chubb has a unique study and training program where candidates will be well supported.
• Trainer will be there to teach them on the insurance papers and how to pass the papers
• While attending Study Program, candidates will still be paid for their basic salary
• All training and exams will be sponsored (up to 6 times)

Commission Info / Sales Target

• Trainee Target: $3500
• Threshold (within 6 months of hire): $6000 (easy to achieve), anything above will be commissioned
• Average commission: $500 - $6000 (Typical closure will give you about $500 sales amount)
• No rollover
• Commission tiering starts from 8%, 10%, 12%, 22% (Highest tiering would require $20K sales)

Bonus

New hires under the Study Program will receive retention bonus in 2 payments, provided the following criteria is met:

1. Within 6 months of employment

• Achieve Category C Targets*
• Receive $1,000 retention bonus

2. Within 1 year of employment

• Achieve Category B Targets* for 4 months (need not be consecutive months)
• Receive another $1,500 retention bonus

*Category B and Category C Targets will be shared with the candidates after they are successfully onboarded with Chubb.

For candidates who have already been shortlisted and accepted our offer prior to this announcement, we will manage them separately once they join us.

職位描述

您的主要職責是：

• 為尋求馬來西亞學院和大學入學的學生提供有效的諮詢服務。

• 與學院和大學的同儕聯絡，進行學生諮詢和入學。

• 支持並執行與入學有關的所有活動，如入學登記、學者搜尋、學校參觀和其他相關活動。

• 保持對高等教育產業、機構課程以及職業和學習路徑的良好產品知識。

• 實現公司在學生參與度和入學率方面設定的目標。

• 履行管理階層指示的任何其他職責。

要求：

• 任何科目的文憑或學位。鼓勵應屆畢業生申請。

• 具有1-3 年相關工作經驗的候選人也將被考慮。

• 優秀的職業道德。

• 良好的溝通和人際溝通能力。

• 能夠在辦公室現場工作。

津貼和福利

• 佣金和獎金

關於角色

在雪蘭莪（蒲種、八打靈再也、史里肯邦安或蕉賴）的這個全職職位中，您將負責為我們尊貴的客戶提供卓越的客戶服務和支援。這是一個令人興奮的機會，可以為我們零售業務的成功做出貢獻。

你將要做什麼

- 協助客戶進行產品查詢、銷售和帳戶管理

- 展示和推廣產品和服務以推動銷售

- 維持組織良好且具視覺吸引力的零售空間

- 準確有效率地處理客戶交易和付款

- 提供友好且知識淵博的支持，以確保積極的客戶體驗

- 與團隊合作達成銷售目標

- 遵守公司政策和程序以確保合規

我們正在尋找什麼

- 強大的客戶服務和溝通能力

- 零售或銷售經驗，最好有電信業經驗（無經驗也歡迎申請）

- 出色的解決問題和多任務處理能力

- 積極、充滿活力和團隊合作的態度

- 熱衷於提供卓越的客戶體驗

我們提供什麼

我們致力於為員工提供支持性且有益的工作環境。除了有競爭力的薪資外，您還將獲得一系列福利，包括：

-委員會

- EPF 與 SOCSO

- 績效獎金

- 職涯發展和晉升的機會

- 充滿活力和協作的工作文化

津貼和福利

• 佣金和獎金
• 附近的公共交通

這個角色是關於什麼的？

Chubb 的客戶開發主管職位為您提供了機會：

透過行銷 Chubb's，將客戶與滿足其需求的產品連結起來

透過對外電話行銷向大眾市場提供保險單。

在這個角色中你將會...

• 交付銷售目標並達到行銷活動關鍵績效指標 (KPI)
• 其中包括銷售目標、通話品質和營運標準
• 進行電話行銷以推廣一般保險產品
• 清晰的產品知識和參考，現有的和未來的
• 顧客
• 確定交叉銷售和追加銷售的機會
• 透過電話行銷將公司提供的銷售線索轉化為銷售
• 活動
• 確保所有通話活動的進行均完全遵守法規和規定
• 符合品質保證標準
• 更新資料庫中的客戶信息
• 註：將提供相關培訓

我們正在尋找什麼

要求

• 最低 GCE“O”水準/SPM 同等學歷
• 具電話行銷或銷售職能工作經驗及/或
• 金融服務業優先
• 一般保險保險證明書（BCP、PGI、HI）將是額外優勢

知識、技能和能力

• 精通英語
• 能夠輕鬆應對外撥電話和利害關係人互動
• 自信的溝通者，具有良好的口語表達能力

訓練

• Chubb 擁有獨特的學習和培訓計劃，候選人將得到良好的支持。
• 培訓師將在那裡教他們保險論文以及如何通過論文
• 在參加學習計畫期間，候選人仍將獲得基本薪資
• 贊助所有培訓和考試（最多6次）

佣金資訊/銷售目標

• 實習生目標：$3500
• 門檻（僱用後6個月內）：6000美元（容易實現），以上任何內容都將被委託
• 平均佣金：500 美元 - 6000 美元（典型的關閉將為您帶來約 500 美元的銷售額）
• 無翻轉
• 佣金等級從 8%、10%、12%、22% 開始（最高等級需要銷售額達到 2 萬美元）

獎金

若符合以下條件，學習計畫下的新進員工將分兩次獲得留任獎金：

1. 入職6個月內

• 實現 C 類目標*
• 獲得 1,000 美元的保留獎金

2. 就業1年內

• 連續 4 個月實現 B 類目標*（無需連續幾個月）
• 獲得另外 1,500 美元的保留獎金

*B 類和 C 類目標將在候選人成功加入 Chubb 後分享給他們。

對於在此公告之前已入圍並接受我們錄用通知的候選人，我們將在他們加入我們後對其進行單獨管理。