Total 3,621 Manager technical support job vacancies in Malaysia

Job Scope

1) Participate in the preparation and review of project technical proposals to ensure designs comply with the standards and specifications.

2) Responsible for the preparation, review and submission of technical documents, such as RFIs, drawings and other related materials

3) Prepare the shop drawings to ensure that technical details and design as requirements.

4) Submit samples including review and approval.

5) Provide reply to rectify solution/proposal for NCRs.

6) Prepare and update project schedules.

Requirements

1) Education: Bachelors degree or above in Engineering Management, Civil Engineering, Architectural Engineering or a related field.

2) Experience: Over 5 years of experience in engineering project technical management, with preference given to candidates with experience in high-rise residential projects.

3) Professional Skills: Familiarity with engineering project technical standards and specifications with the ability to resolve complex technical issues, and independently prepare construction proposals and detailed drawings.

4) Software Skills: Proficient in AutoCAD, Office and other engineering management software.

5) Personal Qualities: Strong teamwork and communication skills, high level of responsibility and the ability to work under pressure.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

工作範圍

1）參與專案技術方案的編制和審查，確保設計符合標準和規範。

2) 負責技術文件的編制、審核與提交，如RFI、圖面等相關資料

3）準備施工圖，確保技術細節和設計符合要求。

4) 提交樣品，包括審核和批准。

5) 向NCR提供整改解決方案/建議的回應。

6) 準備和更新專案進度表。

要求

1）學歷：工程管理、土木工程、建築工程或相關專業本科及以上學歷。

2）經驗：5年以上工程專案技術管理經驗，有高階住宅專案經驗者優先。

3）專業技能：熟悉工程專案技術標準與規範，具備解決複雜技術問題的能力，獨立編製施工方案及詳細圖面。

4）軟體技能：熟練使用AutoCAD、Office等工程管理軟體。

5）個人素質：較強的團隊合作與溝通能力，高度的責任感和抗壓性。

津貼和福利

• 津貼（旅費、交通費等）

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

As ANCS (Automation, Navigation & Control Systems), we transform how vessels perform to create the safest and most efficient journey for our customers – always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies, we have defined industry benchmarks.

To be better tomorrow, we need the right talents today to complement our strong team of 650 employees in over 10 countries across the globe with the right skills, experience, and a winning attitude.

Nacos Marine Singapore is looking for Technical Support Manager to join our team.

This is a permanent opportunity, located at Jurong East, Singapore.

In this position, your work will focus on these responsibilities:

• Located in Singapore to cover Asia’s Customers issues (AUT & NAV) in ANCS
• Provide remote diagnosis of problems and definition of further steps to be taken to further isolate or remedy the problem, with appropriate communication to the customer and, if necessary, to other departments, where troubleshooting requires it
• Attend Field Service activities in Asian countries
• Perform root cause analysis of technical problems at ship and equipment level
• Independent clarification of complex service problems of the entire product range including preparation of a detailed solution proposal in cooperation with the product management
• Findings for special problem cases, if it is necessary, carry out of the required on-board repair, on board attendances for installation/commissioning/services
• Preparing for meetings Technical topics and analysis for order and service management
• Present Life Cycle Management meetings with customers
• Attend site survey and health check of customer installation on site
• Special tasks: participation on call on duty, surveys, trainer activities etc.
• Deep understanding of NACOS related automation system
• Training of team members in the Asia region.

To be successful in this role, we expect you to have:

• Diploma in Engineering and above
• Minimum of 20 years work experiences in similar position
• Experienced in PCS, MCS and PLC related platform for automation system
• Coding requirements : IEC and SLS coding
• Strong in Automation Technical Skill
• Experienced with independent hands-on personnel on ANCS products and Automation
• Good interpersonal skills with ability to work both independently and as part of a team

Please note that according to Wärtsilä policy, voluntary consent for a background check is required for candidates being considered for this position.

Why you and us?

We at Wärtsilä ANCS believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and cocreation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

About the department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What you'll do

Do you like solving complex problems? Are you great at helping a team grow to surpass their potential together? Do you enjoy interacting with people at all levels and roles?

As a Technical Support Manager at Cloudflare you will:

Provide World-Class Support to our Millions of Customers - You will help the team triage and answer high priority tickets from both top partners and free customers, understand our customers needs and problems, in depth, in order to provide insights on them to the company and solve them, and are confident in addressing customer escalations with team members.

Manage Technical Support Engineers - You will coach the team to excel at their jobs, manage individual and team projects to on-time completion, have regular one-on-ones with everyone on your technical support engineering team, encourage professional development, help with training and QA, manage the support hiring process, and keep team morale high.

Help Manage and Improve Tools and Processes - You will manage and continuously improve our processes for helping customers, managing the team, and working with the rest of the company. They will also help to manage all of our support tools and software.

Work Cross-Functionally With Other Teams - You will work with other teams to guide projects that help the support team, customers and the company. You will act as the Voice of the Customer to communicate clearly the requests and problems our customers are reporting to the rest of the company through to resolution.

Examples of desirable skills, knowledge and experience

• Minimum of 3 years of team lead or management experience, with teams of 4 or more people
• Experience managing Support Engineers' performance and development
• Strong experience at hiring, coaching, and training Support Engineers
• Experience managing a team to meet and exceed their individual, team, and company goals
• Minimum of 5 years technical support experience for SaaS/PaaS enterprise solutions
• Fundamental understanding how the Internet works (OSI Model)
• Knowledge of DNS, SSL/TLS, HTTP, and network related concepts
• Familiarity with command line and command line tools including curl, dig, traceroute
• Experience providing global support that follows the sun 24x7x365
• You have strong communication skills, both verbal and written
• Past experience or interest in working at a fast-paced and high-growth company
• Ability and willingness to work occasional weekends, holidays, and after hours

Some of your duties will include:

·        Responsible for overseeing the IFMS (Infrastructure, Facilities, Maintenance and Services) technical support team and ensuring the delivery of high-quality maintenance support services. This role involves managing maintenance support operations, troubleshooting technical issues, and collaborating with other departments to improve processes.

·        Provide technical knowledge to maintenance teams in compliance with government and OEM standards.

·        Provide new methods or processes to improve current business maintenance practices.

·        Undertake maintenance planning, scheduling, and inventory material tracking.

·        Manage and monitor storage of purchased items.

·        Allocate planning of infrastructure maintenance and all necessary resources required to accomplish for Infrastructure maintenance activities.

·        Lead, mentor, and develop the technical support team to deliver exceptional service.

·        Oversee and manage the resolution of technical support requests.

·        Collaborate with cross-functional teams to define project requirements, deliverables, and timelines.

·        Manage project risks and implement mitigation strategies.

·        Serve as the primary escalation point for complex technical issues and provide advanced troubleshooting support.

·        Stay current with emerging technologies and industry trends to ensure the team is equipped with up-to-date knowledge.

·        Develop and document technical standards, processes, and procedures.

·        Develop and maintain support schedules to ensure adequate coverage.

·        Plan and coordinate support activities in alignment with company goals. Implement and monitor adherence to support policies and procedures.

·        Utilize SAP for tracking and managing support activities and resources.

·        Monitor and control costs associated with the technical support function. Prepare and present cost reports and forecasts to senior management: Develop and manage the maintenance budget, ensuring cost-effective purchasing practices; Monitor expenditures against the budget and implement cost-saving measures where possible; Prepare cost reports and forecasts related to procurement activities; Implement asset management processes to monitor the lifecycle and utilization of technical assets; Ensure that purchase orders are accurate and reflect agreed-upon terms and conditions; Monitor order status and ensure timely delivery of goods and services; Prepare cost estimation (owner estimate) of all planned projects in detail items and scope of works; Controlling cost estimation against overall budget planned in periodical basis as in the BP (monthly, quarterly, semesterly, yearly); Monitoring actual spending budget against planning of each and all projects against allocation in detail specs, variances, deviations in weekly to monthly basis.

·        Implement best practices and drive continuous improvement initiatives.

·        Monitor key performance indicators (KPIs) and report on team performance.

• You will use Project Management knowledge, processes and tools to lead and manage diverse project teams necessary to propose, plan, execute, and close-out multiple complex Smart Arsenal tasks or projects.
• You will compose and present project documentation (e.g. cost estimates/ proposals, project plans, schedules, spend plans, statements of work, etc.).
• You will manage and track project planning and execution information using Microsoft Outlook, Word, Excel, PowerPoint, Project, SharePoint and Adobe Acrobat software.
• You will manage and track project financial data using the Navy Enterprise Resource Planning (ERP) system including gathering financial information and building project structures
• You will communicate and resolve project status or issues with portfolio managers, resource managers, customers and suppliers.
• You will support a manufacturing organization.

Key Duties and Responsibilities

• Lead a team in developing new products
• Assist in developing new products
• Conduct client and competitor analysis, market research and benchmarking
• Plan a strategic R&D programme for short, mid and long terms by understanding and analysing the existing and future financial, market trends
• Prepare proposal and participate in product, service and system development
• Sourcing and Analyse related products

Requirements:

• Bachelor’s degree or higher, preferably in computer science, information technology, marketing or related fields.
• Possess work experience in APP or related industries is preferred
• Past work experience in overseas brand catering design is an advantage
• Strong IT literacy, proficient in using Microsoft Office (Word, Excel and Power Point)
• Strong presentation and problem-solving skills
• Attention to detail and a commitment to producing high quality work under pressure
• Excellent English and Chinese communication skills. Able to communicate effectively with global teams

• Job Description:
• Preparation and submission of M&E tenders, including reviewing technical specifications, cost estimates and project timelines.
• Taking charge on M&E QS related matters and responsible from tender to pre-contract and post contract administration duties.
• Prepare tender clarifications, liaise with consultant, attend site visit and tender briefings/meetings.
• Responsible for interpretation of specifications, compliances, review of tender drawings for any discrepancies and any other relevant document.
• Conduct detailed technical evaluations of tender documents to ensure compliance with project requirements and industry standards.
• Identify potential risks and challenges associated with tender submissions and develop mitigation strategies.
• Plan and execute with tender team to achieve KPI.
• Suggest Value Engineering solution for MEP works, if required, in the tender.
• Assist in the presentation slide, technical write up for tender submission/interview and attendance of tender interview.
• Involve in project write up such as understanding scope of work, manpower histogram, programs and project schedule using Microsoft Project software.
• Provide technical expertise and guidance to support the decision-making process during tender evaluations.
• Evaluating quotations from sub-cons/suppliers according to tender requirement

Requirements:

• Degree / Diploma in Mechanical Engineering or Building Services.
• Min 8-10 years’ experience in Mechanical & Electrical services.
• Good knowledge in M&E works, planning capability and authorities / statutory compliance.
• Good knowledge and experienced in Design & Build Tender for M&E services is preferred.
• Proficient in MS Excels, Words, Power Point, etc.
• Excellent communication and coordination skills.
• Be a self-motivated, confident individual, confident in interacting with senior team members, clients and consultant

Factory Technical Manager

£50,000 – 60,000 DOE + Excellent Benefits

My client, a successful and award winning FMCG food manufacturing company based near Dorchester is looking to recruit a Technical Manager / Quality Manager. The company supplies retailer, food service, manufacturing and export sectors and the experienced Technical Manager / Quality Manager will head up the site technical team reporting into the Group Head of Technical. This vacancy has arisen due to a retirement.

The main purpose of the role is to lead the site Quality Assurance function, ensuring full compliance with legal, customer, and accreditation requirements. Manage and continually improve the site’s Quality System, fostering a culture of continuous improvement in quality, safety, and operational efficiency

Technical Manager Main Duties and Responsibilities will include:

• Motivating and developing the team by being visible in the factory, leading by example and working closely with other managers to ensure technical integrity and best practice.
• To support and facilitate all third party and customer technical audits.
• Ensure site HACCP plans for all products are established, implemented, maintained, and verified.
• To complete and respond to customer technical queries.
• Alerting adverse trends and arranging effective action plans in a timely manner.
• Maintain and develop the site Quality Management System to meet evolving standards and regulations.
• Work closely with the NPD Manager / site team to ensure smooth transition of products from concept to launch.

The successful Technical manager must have:

• Hands-on Technical / Quality Management experience gained from a food or drink manufacturing background
• Experience in a customer facing role
• Understanding of Food legislation, Food Safety and microbiology
• Formal Food qualification
• A UK valid driving licence is also essential.

In return the successful Technical Manager will be working for a growing and award winning food manufacturer in the beautiful Dorset countryside. You will earn a competitive salary of between £50-60k DOE and benefits

This role is commutable from Frome, Trowbridge, Salisbury, Wells, Dorchester, Poole, Bournemouth, Shepton Mallet, Yeovil, Shaftesbury, Andover, Weymouth, Blandford Forum

Key word search – Technical Manager, QA Manager, Quality Manager, Senior Technical Manager

Factory Technical Manager

£50,000 – 60,000 DOE + Excellent Benefits

My client, a successful and award winning FMCG food manufacturing company based near Dorchester is looking to recruit a Technical Manager / Quality Manager. The company supplies retailer, food service, manufacturing and export sectors and the experienced Technical Manager / Quality Manager will head up the site technical team reporting into the Group Head of Technical. This vacancy has arisen due to a retirement.

The main purpose of the role is to lead the site Quality Assurance function, ensuring full compliance with legal, customer, and accreditation requirements. Manage and continually improve the site’s Quality System, fostering a culture of continuous improvement in quality, safety, and operational efficiency

Technical Manager Main Duties and Responsibilities will include:

• Motivating and developing the team by being visible in the factory, leading by example and working closely with other managers to ensure technical integrity and best practice.
• To support and facilitate all third party and customer technical audits.
• Ensure site HACCP plans for all products are established, implemented, maintained, and verified.
• To complete and respond to customer technical queries.
• Alerting adverse trends and arranging effective action plans in a timely manner.
• Maintain and develop the site Quality Management System to meet evolving standards and regulations.
• Work closely with the NPD Manager / site team to ensure smooth transition of products from concept to launch.

The successful Technical manager must have:

• Hands-on Technical / Quality Management experience gained from a food or drink manufacturing background
• Experience in a customer facing role
• Understanding of Food legislation, Food Safety and microbiology
• Formal Food qualification
• A UK valid driving licence is also essential.

In return the successful Technical Manager will be working for a growing and award winning food manufacturer in the beautiful Dorset countryside. You will earn a competitive salary of between £50-60k DOE and benefits

This role is commutable from Frome, Trowbridge, Salisbury, Wells, Dorchester, Poole, Bournemouth, Shepton Mallet, Yeovil, Shaftesbury, Andover, Weymouth, Blandford Forum

Key word search – Technical Manager, QA Manager, Quality Manager, Senior Technical Manager