Total 745 Fresh/Entry Level talent acquisition specialist job vacancies in Malaysia

Job Description

• Responsible to grow the Mortgage business, cross-sell retail banking products, and refer potential Premier customers to Premier Relationship Banker or Managers.
• Consistently meet individual performance expectation and strive to achieve highest sales performance.
• To lead to the Personal Banking proposition to ensure opportunities are identified and customers needs are met effectively, maximizing all available resources.
• To ensure the growth of customer portfolio by generating mortgage business and referring Premier and Wealth needs yo the branch.
• The job holder will work closely with the branch Primary Banker, Premier Relationship Banker and Managers to ensure continuous inward referrals for mortgage needs.
• To ensure high standard of sales and service levels are met by providing excellent customer engagement and experience journey as per the bank's standard.
• To ensure all the customers information are acquired, updated, stored and maintained accurately.
• To ensure the requirements of the Sales Quality Standards are met by minimizing errors and breach.
• To ensure all operational procedures are maintained within stipulated guidelines/regulations, audit requirements, compliance and other procedure manuals pertaining to the job.

Requirements

• For experienced candidate; at least 1 year at current role, must have experience in sales, good communication.
• For fresh graduate; Good communication
• Minimum Diploma / Bachelor's degree
• MUST be able to work on weekends when required.
• Ability to analyze financial priorities and recommend customer to take appropriate action to meet their needs.
• Understanding of Mortgage will be advantage
• Sales management skills, Strong interpersonal skills, and communication skills.
• Customer driven with a strong focus on service quality.

Perks & Benefits

• Employee equity

Responsibilities:

• Handle campaign related enquiries received from various channel i.e agency force. 
• Perform checking on the related enquiries and revert within turn-around-time
• Manage campaign rewards fulfilment processes which including reconciliation and verification.
• Assist in User Acceptance Testing (UAT) for system enabled for campaign purposes.
• Drafting communication materials and proofreading campaign materials.
• Support operational tasks as needed to ensure smooth execution of campaign and related activities.

Qualifications:

• Diploma with 1 years of relevant experiences are welcome to apply
• Fresh degree with corporate internship experiences are welcome.
• Good communications skills in both written and verbal
• Details oriented
• Able to communicate in Mandarin & Cantonese will be added advantages. 

Employer questions

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?

Perks & Benefits

• Employee equity

職位描述

• 負責發展抵押貸款業務、交叉銷售零售銀行產品，並將潛在的高級客戶推薦給高級關係銀行家或經理。
• 始終如一地滿足個人績效期望，努力實現最高的銷售業績。
• 提出個人銀行業務主張，確保識別機會並有效滿足客戶需求，最大限度地利用所有可用資源。
• 透過產生抵押貸款業務並將Premier 和Wealth 需求推薦給分行，確保客戶組合的成長。
• 任職者將與分行的主要銀行家、高級關係銀行家和經理密切合作，以確保持續向內推薦滿足抵押貸款需求。
• 根據銀行的標準提供卓越的客戶參與和體驗旅程，確保達到高標準的銷售和服務水準。
• 確保所有客戶資訊的準確取得、更新、儲存和維護。
• 透過最大限度地減少錯誤和違規行為，確保滿足銷售品質標準的要求。
• 確保所有操作程序均遵守規定的指南/法規、審核要求、合規性和與工作相關的其他程序手冊。

要求

• 對於有經驗的候選人；在現任職位至少1年，必須有銷售經驗，良好的溝通能力。
• 對於應屆畢業生；良好的溝通
• 最低文憑/學士學位
• 必須能夠在需要時在週末工作。
• 能夠分析財務優先事項並建議客戶採取適當的行動來滿足他們的需求。
• 了解抵押貸款將是一個優勢
• 銷售管理技能，較強的人際溝通能力和溝通能力。
• 以客戶為導向，高度重視服務品質。

津貼和福利

• 員工股權

職責：

• 處理從各種管道（即代理商）收到的與活動相關的詢問。
• 檢查相關查詢並在周轉時間內回复
• 管理活動獎勵履行流程，包括核對和驗證。
• 協助為活動目的啟用的系統的使用者驗收測試 (UAT)。
• 起草溝通材料和校對活動材料。
• 根據需要支援營運任務，以確保活動和相關活動的順利執行。

資格：

• 具有1年相關經驗的文憑歡迎申請
• 歡迎具有企業實習經驗的新學位。
• 良好的書面和口頭溝通能力
• 注重細節
• 能夠用國語和廣東話溝通將是額外的優勢。

雇主問題

您的申請將包括以下問題：

• 您期望的每月基本工資是多少？
• 您能流利使用下列哪一種語言？

津貼和福利

• 員工股權

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Develop and implement effective sourcing strategies to attract qualified candidates through various channels, including job boards, social media, professional networks, and employee referrals
• Conduct proactive talent searches to build a pipeline of potential candidates for current and future hiring needs
• Screen resumes and applications to identify qualified candidates
• Conduct initial phone screens and interviews to assess candidate qualifications, experience, and cultural fit
• Coordinate and schedule interviews with hiring managers and other stakeholders
• Provide recommendations and insights to hiring managers on candidate suitability
• Generate recruitment reports and metrics to track performance and inform decision-making
• Stay updated on industry trends, best practices, and regulatory requirements
• Provide training and support to hiring managers on effective recruitment and selection techniques

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong understanding of recruitment processes, techniques, and best practices
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

As a Student Trainee (Realty Specialist), you will:

• Assist higher-grade specialists in carrying out the work of the organization by performing a variety of standard tasks.
• Search readily available data from prescribed sources such as files, reports, or regulations and recognize and correct obvious discrepancies and data omissions. Compile, analyze, and present data in accordance with established methods and formats.
• Use established formulas to make routine calculations.
• Review vegetation management standards, procedures, instructions, and information (SPIFs).

This is a trainee position in the Management and Resources Staff (MRS) of the Wireless Telecommunications Bureau (WTB).

The incumbent is an entry level specialist in organizational administrative management programs, and will be responsible for assisting senior level specialist with complex and sometimes controversial studies in a wide variety of administrative management areas that include but are not limited to:

• Budget analysis and preparation
• Personnel and Human Resources work
• Clerical work
• Bureau planning and policy development

LOOKING FOR LIKE-MINDED INDIVIDUALS READY TO BUILD THEIR CAREER WITH US!