Total 193 call center job vacancies in Malaysia

MAJOR DUTIES:  

Responsible for supervising and managing all phases to include the economic and efficient operations of full-service automotive skills development center and the recreational vehicle storage. Responsible to provide qualified instruction, technical advice, supervision, equipment, tools and machinery for patrons engaged in performing both minor and major maintenance of personal vehicles. Ensures patrons are instructed in the safe and efficient operation of all equipment and associated tools. Plans, organizes work and manages internal resources to ensure maximum productivity and efficiencies. Inventories and displays resale merchandise. Responsible for the operation and accountability of change fund and all daily receipts. Reviews financial status of activity and recommends changes when necessary. Supervises activity employees. Trains, schedules work, appraise performance, counsels personnel and recommend personnel actions as appropriate. Responsible for employee selection.  Ensures management of Hazardous Waste (HW) is in accordance with current regulations along with all safety procedures and processes. Ensures established safety procedures concerning handling of HW are followed. Ensures required training for HW handlers is conducted. Ensures that training records and other required reports are maintained, overall efficiency of the operation and the highest standards of quality and service are maintained. Conducts safety inspections and takes immediate corrective action whenever work safety is compromised. Inspects all fire extinguishers and initials tags, grinders, parts washers, eyewashes, showers, and electrical equipment. Responsible for the proper identification, containing, labeling, storage and disposal of a variety of hazardous substances. Ensures substances are properly handled and disposed of in accordance with applicable Federal, State and local regulations. Inspects storage facility for leaks, faulty, unsafe and non-compatible storage, damaged containers and other potential waste storage problems and takes immediate corrective action. Ensures SDS are on file for all hazardous materials and available to all employees for their information. Attend monthly Environmental Compliance Coordinator (ECC) meetings. Assist other sites and facilities with hazardous waste as needed. Provides appropriate guidance in cases of accidental spills or potential chemical injury. Maintains statistical analysis for air quality inventories. Maintains all records and makes distribution to required parties. Ensures compliance with fire, safety and sanitation regulations. Manages property resources. Prepares budgets, long-range plans, inventory controls, cost controls and related records and reports. Reviews the financial status of the assigned activity and recommends changes as considered necessary. Implements higher level directives, formulates procedure and programs to ensure high standards of recreational and promotional efforts. Carries out necessary liaison with other staff officials that support automotive skills center activities, events, purchase of equipment, etc. Responsible for acting on internal and patron problems with minimal adverse impact on functional programs. Utilize point of sale system and reporting for scheduling, sales, and transaction. Networks and provides resources with vendors in the industry. Trains, schedules work, appraises performance, counsels assigned personnel, and recommends personnel actions. Approves/disapproves leave requests and completes performance evaluations. Verifies daily attendance and time cards. Prepares work schedules. Ensures that security, safety, and housekeeping rules are followed. Provides on-the-job training, instruction and guidance to employees.

For the full Position Description please visit MCCS Careers website https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=70936&PostingSeq=1
 

Registered Nurse (RN) is responsible for providing competent, evidence-based care to assigned residents and oversight of licensed vocational nurses/nursing assistants, as appropriate to the setting. Duties listed below but not limited to:

• The Registered Nurse will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization consultation.
• Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others.
• Responsible for coding the sections of the Resident Assessment Instrument (RAI)/MDS Assessment and the Care Area Assessments (CAAs) that are assigned to nursing, adhering to current Centers for Medicare and Medicaid Services (CMS) and Veterans Health Administration (VHA) timeframes of assessment completion.
• Collaborating with the CLC Resident Assessment Coordinator (RAC) to educate CLC staff on the completion of the RAI/MDS process.
• Participating in ongoing survey readiness activities in the CLC. Documenting and taking corrective action when notified by the CLC management team, charge nurse, or designee of any discrepancies in coding or documentation of RAI/MDS assessments and CAAs reported during the interrater reliability review.

This position is located on the Community Living Center (8A) unit at the Alvin C. York Campus in Murfreesboro, TN. and reports to Nurse Manager, The specific patient population to whom direct care is provided includes adults with a variety of different conditions. The incumbent must also be able to direct non professional staff's lifting, moving, and/or transferring of residents, and use equipment to provide resident-centered care which usually involves lifting and/or pushing the equipment. The RN is responsible for the storage, proper cleaning techniques, and use of reusable medical equipment (RME). He/She is responsible for carrying out proper procedures for caring for residents in an isolation environment by following proper infection control procedures. Communicates regularly with nurse managers, physicians, nursing supervisors, charge nurses, transfer coordinators, allied healthcare staff, healthcare technicians, Pharmacy, and the business office.

The RN's role will include, but is not limited to the following duties:

• Establishing nursing diagnoses.
• Direct patient care
• Providing health education and procedural teaching to patients and significant others.
• Administering and evaluating pharmacological and other therapeutic treatment regimens.
• Administering medicine
• Establishing priorities and making ethically-sound decisions to ensure safe patient care.
• Assisting the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responding to emergency situations to promote optimal patient outcomes by recognizing changes in patients' health status.
• Performing diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documenting patient data to ensure continuity in the provision and coordination of patient care.
• Collaborating with other health care professionals.
• Communicating with veterans and family members regarding veteran's care.
• May be responsible for charge nurse duties
• Managing follow-up care.
• Acting as resource to others.
• Participating in continuing education achieving/maintaining certification.
• Possess knowledge of unit level monitors and quality improvement findings.
• Additional duties as assigned

• Data Center owner with strong presence in APAC
• Project Management - Engineering

About Our Client

My client is a prominent real estate investment firm headquartered in Singapore, with a diversified portfolio spanning commercial, retail, residential, and industrial properties across Asia and Europe. In recent years, it has expanded into the data center sector, developing and managing facilities in countries in APAC.

Job Description

• Responsible for setting, monitoring, and achieving service delivery performance objectives.
• Ensure all services are executed within agreed timelines and budgets.
• Collaborate with internal and external project managers to deliver products and services according to contracts or sales orders, adhering to project/fit-out budgets and schedules within the data center.
• Oversee vendor partnerships, including managing contracts and service level agreements (SLAs).
• Address customer-reported service quality concerns, working with the operations team and service owners to drive improvements.
• Facilitate regular customer meetings to assess service quality, monitor project/fit-out progress, and manage incidents.
• Act as the primary point of contact for customers throughout the service delivery process and during any interruptions.
• Lead customer audits and coordinate internal resources to ensure a seamless process.
• Contribute to quality initiatives focused on enhancing customer satisfaction and fostering business growth.
• Partner with the operations team and service owners to create efficient processes for new service provisioning.
• Develop and refine workflows and systems that support the sales and operations teams in capturing growth opportunities.
• Participate actively in audits related to data center certifications.

The Successful Applicant

• Diploma or Degree in Electrical Engineering/ Mechanical Engineering or equivalent
• Self-motivated with strong problem-solving abilities
• 5 years+ in project management of data center projects
• Excellent interpersonal skills with a track record of thriving in team-oriented environments
• Exceptional communication, presentation, and teamwork capabilities

What's on Offer

• Attractive package will be offered to the right candidate

Contact

Hazel Choi (Lic No: R24122391 /EA no: 18S9099)

Quote job ref

JN-112024-6593228

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N

The VA has been named as one of the Top 5 Best Places to Work in the federal government. With both an urban energy and southern charm, the Cincinnati region has a vibrant and unique culture that flows from the Ohio River to the things to do, landmarks and events all around town. With rich cultural offerings, award-winning family adventures, an ever-expanding art scene, a foodie's paradise, and breweries galore, this is one picturesque river region with much to explore! With major league sports, big-city arts, fun festivals and award-winning attractions, it can be hard to decide what to do in our dynamic river. region!https://www.frommers.com/destinations/cincinnati

NURSING ASSISTANT: The Nursing Assistant serves as a member of the nursing team on a rotating, day evening and/or night tour. He/she gives direct patient care to patients who may require medical and/or psychiatric nursing care under the indirect supervision of the registered nurse. The Nursing Assistant responsibilities include but, are not limited to:

• Knowledge about the patients' plan of care and follows them.
• Understanding call light system, using Vocera, phones and call lights.
• Receives and utilizes the Nursing Assistant Patient Care Assignment.
• Uses written documentation worksheets to record observations and finding, chart appropriate values into Electronic Health Record, as well as to report to the RN.
• Starts assignments promptly and works steadily in an organized manner.
• Performs or assists in patient to complete these activities of daily living: Bathing, shaving, daily oral hygiene, and denture care, feeding, skin care - including care of hands and feet, toileting, assisting with dressing, positioning and transferring.
• Makes rounds at the beginning and end of shift.
• Completes bedside report at the beginning and end of every shift.
• Obtain vital signs: Temperature, Pulse, Respiration, Blood Pressure and Pain level.
• Obtain weights by using appropriate equipment.
• Check patients at a minimum every two hours or more frequently as appropriate.
• Verbally reports observations and findings to the registered nurse.
• May be expected to supplement Medical Center Entry Screeners for COVID-19.

Duties include but are not limited to:

• • Providing and/or supervising direct patient care.
  • Assuming responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
  • Administering medications and procedures per established policies and guidelines.
  • Influencing care outcomes by collaborating with members of the interdisciplinary team.
  • Participating in the unit/program level quality improvement process and initiatives as well as customer service programs.
  • Leading the provision of nursing care to patients with complex care needs utilizing the nursing process in alignment with the ANA Standards of Nursing Practice.
  • Applying clinical knowledge/judgment to lead staff involvement in planning, decision-making, and evaluating outcomes within the immediate practice setting.
  • Improving Veteran/patient driven care by resolving experience issues such as coordination of care, timeliness or process issues, common themes of dissatisfaction, or environment of care concerns for the immediate practice setting.
  • Applying patient, family, and caregiver knowledge, values, and beliefs into care delivery without judgement or discrimination.
  • Serving as an advocate for patients, families, and caregivers, improving outcomes for the immediate practice setting.
  • Serving as a resource for patients, caregivers, and staff to address and resolve ethical issues in the immediate practice setting.
  • Respecting the opinions, abilities, and contributions of others.
  • Encouraging individual growth and development.
  • Taking responsibility for personal and professional career goals. Supports the professional growth of others.

Selectees will work in a Wilderness Information Center at Longmire or White River (Enumclaw) in Mount Rainier National Park. Selectees will perform duties related to wilderness and resource education and protection, hiker and climber safety, and visitor assistance and education. Important duties include:

• Provide information, assist with trip itinerary planning, and educate visitors about the principles of the "Leave No Trace' ethic. Issue climbing and wilderness camping permits. Work to resolve conflicts with trip itineraries in order to assure maximum resource protection. Wilderness Information Center duties require extended periods of standing and sitting.
• Receive telephone, email, and in-person requests for advanced reservations from the general public and commercial use authorization holders. Enter information into a permit system database, prepare confirmation letters, and issue wilderness permits.
• Conduct wilderness patrols to assess conditions and assist visitors in the backcountry. Navigate using map and compass. Use minimum impact hiking and camping techniques. Patrol in steep terrain and adverse weather conditions carrying a backpack weighing up to 50 pounds.
• May serve as a member of an in-park Incident Management Team or be called upon to provide emergency services such as medical, search and rescue, and wildland fire within the scope of training and certifications.

We are looking for a highly skilled Amazon Connect Contact Center Engineer to join our dynamic team. The ideal candidate will have significant experience in designing, developing, and maintaining contact center solutions with Amazon Connect, including expertise in call routing, AWS Lambda, DynamoDB, and Lex Bots. This role requires strong problem-solving skills, the ability to collaborate effectively with cross-functional teams, and a deep understanding of contact center environments.

Responsibilities:

• Design, develop, and maintain Amazon Connect contact flows, leveraging AWS services such as DynamoDB, Lambda, and Lex Bots.
• Implement and configure call routing systems, including routing profiles, queues, callbacks, emergency messaging, holiday routing, and dynamic messaging.
• Develop and enhance contact center functionality by creating custom logic using AWS Lambda.
• Collaborate with onshore/offshore developers and business stakeholders to deliver high-quality solutions tailored to the business needs.
• Work with Python, Node.js, or Java to implement AWS Lambda functions and integrations.
• Utilize development and version control tools such as GIT, GitHub, and TFS for software versioning and collaboration.
• Maintain and optimize CI/CD pipelines using Terraform, CloudFormation, or GoCD for continuous delivery and deployment.
• Troubleshoot, debug, and resolve issues in contact flows, integrations, and AWS services.

We are looking for a highly skilled Amazon Connect Contact Center Engineer to join our dynamic team. The ideal candidate will have significant experience in designing, developing, and maintaining contact center solutions with Amazon Connect, including expertise in call routing, AWS Lambda, DynamoDB, and Lex Bots. This role requires strong problem-solving skills, the ability to collaborate effectively with cross-functional teams, and a deep understanding of contact center environments.

Responsibilities:

• Design, develop, and maintain Amazon Connect contact flows, leveraging AWS services such as DynamoDB, Lambda, and Lex Bots.
• Implement and configure call routing systems, including routing profiles, queues, callbacks, emergency messaging, holiday routing, and dynamic messaging.
• Develop and enhance contact center functionality by creating custom logic using AWS Lambda.
• Collaborate with onshore/offshore developers and business stakeholders to deliver high-quality solutions tailored to the business needs.
• Work with Python, Node.js, or Java to implement AWS Lambda functions and integrations.
• Utilize development and version control tools such as GIT, GitHub, and TFS for software versioning and collaboration.
• Maintain and optimize CI/CD pipelines using Terraform, CloudFormation, or GoCD for continuous delivery and deployment.
• Troubleshoot, debug, and resolve issues in contact flows, integrations, and AWS services.

The resources will have the below qualifications:

• Required skills include 3+ years of experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools and effective troubleshooting techniques.
• Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures. In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity.
• Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must.
• Knowledge of trouble ticketing systems, change control, Project processes and associated tools.
• Logical problem- solving techniques and associated experience in system, data center facilities, and telecommunications.
• Experience with project management.
• Financial Services industry knowledge a plus.

Interested candidates, please send over your resume to mail@aryan-solutions.com

As the VISN 22 VA Health Connect Clinical Contact Center (CCC) Chief Nurse you will report directly to the VA Health Connect CCC Director. The Clinical Contact Center Chief Nurse will provide executive leadership and direct supervision to the Nurse Managers over the Clinical Contact Center nursing staff and other employees as assigned. Assesses, plans, and evaluates the processes and daily operations of the Clinical Contact Center, collaborating with the Nurse Managers and administrative and clinical leaders within the VISN (e.g. from Clinical Contact Centers and Tele Emergency Care), at the medical centers where patients are assigned (e.g. from Primary Care, Emergency Medicine, and Specialty Care), and with Program Offices (e.g. Homeless Program, Veterans Crisis Line) to design and implement interdisciplinary programs and processes within the service.

Chief, Clinical Contact Center is responsible for:

• Assessing and recommending the allocation of human and material resources, in determining staffing levels, managing overtime, and plays a significant role in the recruitment and retention of staff.
• Ensure competency assessment meets the learning needs of nursing staff and are completed on each employee annually.
• Reviews Clinical Contact Center Data, quality assurance findings, and business operations data related to nursing and clinical operations for trends and early intervention; formulates follow-up plans with stakeholders within and outside of the VISN.
• Evaluates findings from VISN Clinical Contact Center Quality Assurance Program and collaborates with both administrative and clinical services to monitor quality and safety within the service and during transitions in care to the medical centers.
• Functions as facilitator in implementing action plans and performance and process improvement strategies at services for follow up to include regular progress reports.
• Performance improvement projects may be co-led with leaders from medical centers.
• Promotes evidence-based practice designed to validate and/or improve patient care and health care delivery.
• Acts as a liaison with the nursing leaders in Offices of Nursing Services, Office of Integrated Veterans Care (IVC) and the Office of Nursing Services to address issues related to nursing as needed.

• Chief Nurse experience preferred
• Three plus years of experience in Emergency, Critical Care or Call Center leadership preferred
• Doctorate degree with Evidence Based Practice experience is a plus

The VA has been named one of the Top 5 Best Places to Work in the federal government.

Cincinnati is a family friendly, affordable, metropolitan city with great parks, fine arts, and food scene.

With both an urban energy and southern charm, the Cincinnati region has a vibrant and unique culture that flows from the Ohio River to the things to do, landmarks and events all around town. With rich cultural offerings, award-winning family adventures, an ever-expanding art scene, a foodie's paradise, and breweries galore, this is one picturesque river region with much to explore! With major league sports, big-city arts, fun festivals and award-winning attractions, it can be hard to decide what to do in our dynamic river region!

https://www.frommers.com/destinations/cincinnati

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Community Living Center - Registered Nurse:

• Delivers fundamental knowledge-based care to assigned clients while developing technical skills.
• Assesses, plans, implements, and evaluates care based on age-specific components.
• Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
• Administers medications and procedures per established policies and guidelines.
• Influences care outcomes by collaborating with members of the interdisciplinary team.

Responsibilities:

· Manage and oversee all CSA construction activities, ensuring that civil, structural, and architectural works are completed according to the project’s design specifications, quality standards, and safety requirements.

· Supervise daily site operations to ensure CSA works are progressing as per the construction schedule and in compliance with local regulations and safety standards.

· Collaborate with the design, structural, MEP (Mechanical, Electrical, and Plumbing), and commissioning teams to ensure that CSA systems are properly integrated into the overall project plan.

· Ensure that all CSA works meet the specified quality standards by performing regular inspections and audits of on-site construction activities and materials.

· Oversee the work of subcontractors and vendors performing CSA-related tasks, ensuring adherence to timelines, specifications, and safety requirements.

· Monitor and manage the CSA construction schedule, ensuring that milestones are achieved on time and that work progresses in a timely and coordinated manner.

· Track and control the CSA-related budget, ensuring that the project remains within financial constraints, and implement corrective actions if there are potential cost overruns.

· Enforce strict adherence to health, safety, and environmental (HSE) standards and ensure CSA work activities comply with project-specific safety protocols and regulations.

· Identify potential risks to the CSA construction process and take proactive steps to mitigate issues, delays, or design conflicts. Address unforeseen challenges as they arise.

· Ensure the timely completion and handover of CSA-related components, including documentation such as as-built drawings, materials certifications, and other required reports for final client approval.

Requirements:

· Bachelor’s degree in Civil Engineering, Structural Engineering, Architecture, or a related field. A Master’s degree or professional certifications (e.g., PMP, Chartered Engineer) are an advantage.

· Minimum 5-10 years of experience in construction management with a focus on CSA works, particularly in large-scale projects such as data centres, commercial buildings, or industrial facilities.

· Extensive knowledge of civil, structural, and architectural design and construction practices, with experience in managing CSA works from ground up through to finishing stages.

· Strong leadership and interpersonal skills, with the ability to manage teams, subcontractors, and stakeholders while maintaining clear and effective communication at all levels.

· Exceptional problem-solving and decision-making abilities, particularly in managing complex site challenges, ensuring that CSA work is executed efficiently and safely, and resolving any issues promptly.

Queenie Chua

R24125459

Duties include but are not limited to:

1.Receives patient/family calls concerning clinical aspects of patient care from all facilities located within VISN 4.
2. Evaluates the degree of urgency for each call based on established clinical protocols.
3. Determines the appropriate area for care and refers/schedules the patient (i.e. local Emergency Room or local VA Healthcare Center for deferred care and/or scheduling into a Tele- Urgent Care appt, and or Same Day/Next Day appointment.
4. Documents each call into the computer TEDP/CRPS system, including the results of each contact.
5. Electronically transmits the documentation of each telephone contact to the area of planned clinical care.
6. Provides health education to all callers as appropriate.
7. Refers appropriate patients to Pittsburgh Tele Urgent Care program (TUC), for a Video Connect appointment.
8. Assists the health care team with telephone triage protocol revision as needed.
9. Assumes a leadership role within the interdisciplinary team.
10. Collaborates with interdisciplinary team to assure positive patient outcomes.
11. Communicates care for high-risk, complex patients.
12. Coordinates patient care with other services and programs in the healthcare center, network facilities and/or the community.
13. Acts as a patient advocate.
14. Participates in organizational committee's and initiatives to improve patient care.
15. Contributes to mechanisms to track patient utilization and patterns such as call volume and disposition.
16. Supports research and quality improvement activities.
17. Demonstrates proficiency in practice based on conscious and deliberate planning. Self directed in goal setting for managing complex client situations.
18.Provides care through an interactive process between nurse and patient that occurs over the phone an online chat technologies
19. provides timely, appropriate advise and guidance to patients and/ or their representative
communicates through a structured process in which information is exchanged clearly and accurately among team members

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: This position is for WHEN (Weekends, Holiday, Evening and Nights) hours and swing shifts. This department is operational 24/7/365. Coverage is any shift within a 24 hour period. The tour of duty is for 8 hours shifts only. Note: There may be instances when your tour of duty, work location and unit responsibilities may change to meet the needs of the Clinical Contact Center.
Compressed/Flexible: Not Available
Telework: This is a remote position
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required