Total 318 Senior Executive call center job vacancies in Malaysia

Job Description

• At least 5 Year(s) above of working experience in the related field
• Required Skill(s): free hand sketches, good communication skill, responsibility, initiative, team work
• Candidate will act as a Project Management Interior Designer for this job position.
• Posses own transport.
• Preferable Chinese & English speaking candidates. 
• Intermediate or Senior applicants are also welcome

Perks & Benefits

• Allowance (travel & transportation for outstation)
• Casual dress code

職位描述

• 至少 5 年以上相關領域的工作經驗
• 所需技能：手繪草圖、良好的溝通能力、責任感、主動性、團隊合作
• 候選人將擔任該職位的專案管理室內設計師。
• 擁有自己的交通工具。
• 會說中文和英文的候選人優先。
• 也歡迎中級或高級申請者

津貼和福利

• 津貼（外地交通費）
• 休閒著裝要求

JOB RESPONSIBILITIES:

1. Managing and training Front Desk staff on their daily tasks.
2. Scheduling working shifts and delegating tasks
3. Handling patients and managing their experiences at the clinic.
4. Maintaining an immaculate reception area.
5. Excellent communication skills in BM and English. Knowledge of speaking Mandarin would be an advantage.
6. Good leadership and management skills.  

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Regular team activities

工作職責：

1. 管理和培訓前台工作人員的日常任務。
2. 安排工作輪班和委派任務
3. 處理患者並管理他們在診所的經驗。
4. 保持接待區整潔。
5. 優秀的國語和英語溝通能力。懂得說國語將是優勢。
6. 良好的領導和管理能力。 

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 定期團隊活動

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at dataprotection@persolkelly.com. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Description

• Handle inbound and outbound calls, emails, and text messages.
• Answer calls promptly and professionally, addressing appointment bookings in related to the Health Screening Programme.
• Make outbound calls to customers for various purposes such as follow-ups and service updates.
• Responsible to follow up on queries that may require some assistance from health screening doctors or other staff.
• Complaint resolution: Handle customer complaints and feedback professionally, empathetically, and efficiently within the required service level agreement. Identify the root cause of the issue and provide appropriate solutions or escalate the matter to a supervisor or relevant department for resolution.
• Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices. Participate in team meetings, training sessions, and continuous learning opportunities.

Job Requirement

• Diploma or equivalent qualifications in any fields of study.
• At least 1 to 2 years of relevant working experience in healthcare, hospitality or customer service industry will be advantageous.
• Good interpersonal skills and self-driven.
• Able to work well in a team and work independently.
• Computer literate.
• Able to converse in Mandarin will have added advantage (to liaise with Mandarin speaking associates).
• Able to commit 5.5 days’ work week.

Salary: S$3500

Working Days: Monday - Friday

Working Hours: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown

Contract Period: Yearly renewable based on performance and business needs

Job Responsibilities:

The role responsibilities:

• Reports directly to the Quality Service Experience Manager (QSM)

• Responsible in providing excellent service to all customers

• Handle mailbox enquiries and resolve customers issues via email communication and personalised calls

• Ensure accuracy of data collected from the customers

• Maintain and update the survey database with proper notes indicated in the system

• Responsible for distributing enquiries and follow ups to relevant teams, stakeholders and departments

• Fulfil the service level agreement by responding to all emails within 3 working days turnaound time and ensure prompt follow up on cases

• Provides daily email summary report to the QSM

• Escalate to the QSM on challenging issues or complaints received through mailbox channels

• Work closely with inbound/outbound Project Experience managers in developing quality service operational SOPs and processes

• Analyses service quality across the contact centre and provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence

• Using various data such as contact centre daily service level, customer satisfaction, surveys data accuracy and call/complaint logs to develop strategies and techniques which enhances the overall effectiveness of the contact centre operations

• Train and guide employees to create a culture of service excellence

• Any other ad-hoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience providing training or audit

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

• Must have knowledge of medical and mental health diagnoses, disabilities, and treatment procedures. This includes acute, chronic, and traumatic illnesses/injuries; common medications and their effects/side effects; and medical terminology.
• Knowledge of community resources, how to make appropriate referrals to community and other governmental agencies for services and ability to coordinate services.
• Plans, coordinates and carries out the successive steps in fact finding and analysis of issues in accordance with accepted polices and applicable precedents.
• Collaborates with discipline supervisors including psychiatry, psychology, social work, primary care, and nursing by providing input in hiring, performance reviews, incentives, and discipline. Collaborates with clerical supervisors for similar input.
• Offers consultation to colleagues, students, and peers on the bio-psychosocial treatment of patients treated in specialty areas, rendering professional opinions based on experience and expertise and role modeling effective social work practice skills.
• Demonstrates the ability to teach, coach, and mentor staff, students in the ED, specialty care, and care coordination areas of practice and to provide supervision for licensure or specialty certifications. Incumbent will demonstrate exceptional maturity and work well with all team members in the ED, Acute Care, Medicine, community partners, and other services needed to meet the needs of the patient and family members.
• Experienced in making rapid assessments and developing crisis management plans.
• Senior Social worker has access to multiple resource directories to meet the demands of a crisis. In the event of a medical or psychiatric emergency, staff will follow the established protocol of the program.
• Collaborates with interdisciplinary teams in the provision of comprehensive health care services to Veterans receiving care and ensures equity of access, service, and benefits to this population
• Process alleged abuse cases according to policy.
• Responsible for furthering their own professional growth through education appropriate to the area of assignment and providing coverage during absences of social work staff members.
• Serve on various Social Work Service, medical center, or community-based committees as needed or required.
• Uses a high level of skill in assessing and treating the complicated biopsychosocial concerns of Veterans and their families/NOK/Surrogate
• Document's interventions in the Veteran's clinical record when requires utilizing the computerized patient record system (CPRS) and ensures an appropriate hand off information is provided when transferring Veteran care

*Positions Available:*

- Senior Security Supervisor (Day Shift)

*Requirements:*

- Valid PLRD license

- Certified in PAPP, CCTC, and CSSPB, CERT, 1st Aid

*What We Offer:*

- Competitive PWM salary

- Stable job with growth opportunities

- Air-conditioned working environment

- Fixed shift

*Site Location:*

- Bedok South Road

EA Lic: 14C7105

Weiming (R24125491)

Key Responsibilities:

• Involved in System Development and Maintenance whereby design, develop, test, and implement system software to enhance the functionality of the operating systems.
• Install, configure, and maintain operating systems, including Windows and Linux (RHEL), and virtualization platforms like VMware.
• Monitor system performance, identify bottlenecks, and implement solutions to optimize performance.
• Ensure system security through the implementation of patches, updates, and security configurations.
• Provide technical support and troubleshooting for system-related issues. Resolve complex system problems and provide solutions.
• Develop scripts to automate routine tasks and improve system efficiency using scripting languages such as Bash, PowerShell, or Python.
• Maintain comprehensive documentation for system configurations, procedures, and updates.
• Work closely with other IT staff, including network administrators, database administrators, and application developers, to support overall IT infrastructure.
• Manage and participate in system-related projects, ensuring timely delivery and adherence to project specifications.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as a Systems Analyst or similar role, with specific experience in Windows, Active Directory, Esxi, Linux (RHEL), and VMware environments.
• Proficiency in Windows and Linux (RHEL) operating systems.
• Experience with VMware virtualization technology.
• Strong scripting skills (e.g., Bash, PowerShell, Python).
• Knowledge of network protocols, security practices, and system performance monitoring tools.
• Relevant certifications such as Red Hat Certified Engineer (RHCE), Microsoft Certified Systems Administrator (MCSA), or VMware Certified Professional (VCP).
• Experience with Automation tools like Ansible, Puppet, or Chef.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Support Europe time zone 5.00pm – 2.00am and on-call support during off-hours.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

Email: jessiewong@recruitexpress.com.sg

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

We seek a Senior Amazon Connect Contact Center Engineer to join our team remotely. 
Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits, improving affordability, simplifying healthcare experiences, and providing access to top-tier care.
The project's main goal is to assist the scrum teams with the Amazon Connect implementation digital routing, manage user services within Amazon Connect, and offer training and support on AWS solutions.

Responsibilities:

• Develop and implement Amazon Connect contact flows, utilizing DynamoDB, Lambda, and Lex Develop and implement Amazon Connect contact flows, utilizing DynamoDB, Lambda, and Lex Bots for intelligent customer interactions.
• Design and implement custom call routing solutions using routing profiles, queues, callbacks, emergency messages, hours of operations, and holiday routing with dynamic messaging features.
• Build and manage custom logic with AWS Lambda to improve contact center performance.
• Write and maintain software using one or more programming languages such as Python, Node.js, or Java, focusing particularly on integrating with Amazon Web Services Lambda APIs to ensure effective functionality in the cloud environment.
• Leverage tools like GIT, GitHub, and TFS for code version control and team collaboration.
• Apply CI/CD practices to enhance software deployment efficiency.
• Coordinate development efforts with both onshore and offshore developers, as well as interact with line-of-business customers to understand requirements and deliver solutions effectively.
• Perform debugging, troubleshooting, and problem-solving to address issues quickly and efficiently.
• Follow AWS best practices and pursue AWS certifications to stay updated with the latest cloud technologies.

Duration: 6 months

Location: Near to Somerset MRT

Basic + 0.5 completion Bonus

Job Description:

· Arrangement of expat & local staff welfare

· Maintenance of existing HR system (QuickHR)

· Support in implementation of new HR system (HRiQ)

· Government-paid leave submission

· MOM and other government surveys

· Preparation of employment-related letters

· Support in recreation arrangement

· Support in all HR & Administration matters

· Any other duties as and when assigned

Job Requirements:

· Preferably Diploma holder

· Preferably 1-3 years of similar HR experience

· Would be advantageous to have payroll experience

· Preferably with experience using HR systems

· Proficient in MS Word, Excel & Powerpoint

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Position: Executive Assistant
Location:Various Locations
Headquarters: Yishun
Working days and hours: 5 Days 9am - 6pm (Flexible)
Salary: $2,800- $3,200

Job Overview:
We are seeking a highly competent and passionate Executive Assistant to support our school operations and provide support to our centre leaders and key appointment holders.

Key Responsibilities:

• Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
• Manage the calendars of centre leaders, scheduling appointments, and coordinating meetings.
• Assist in the preparation and coordination of events and parent-teacher meetings.
• Act as a liaison between the executive team and other staff members, ensuring clear and efficient communication.
• Support the human resources department by processing employee onboarding paperwork, maintaining personnel files, and tracking employee vacation days.
• Coordinate with vendors, clients, and other members of the company to ensure that projects are completed on time and within budget.
• Manage the logistics of the school's bus fleet, ensuring proper scheduling, maintenance, and safety protocols are followed.
• Handle sensitive information in a confidential and professional manner.
• Support the implementation and upkeep of administrative systems and procedures.
• Assist in managing finances and budgeting, including preparing invoices, tracking expenses,doing basic bookkeeping, and creating financial reports.
  
  Requirement:
• Minimum of 3 years’ experience as an executive assistant or in a related role.
• At least a Diploma Level qualification in any field
• Knowledge of early childhood education industry is a plus.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

We are searching for a highly independent and result-oriented Customer Service Specialist / Senior Specialist!

You will be part of the Customer Service team and will be supporting the management of our Call Centre service provider to deliver outstanding customer experience to Scoot’s guests.

Responsibilities

Call Centre Operations Management

• Support Manager in the operational matters of the Call Centre and work closely with the appointed vendor to ensure that agreed service levels are met and maintained
• Support Manager to manage the Call Centre operations processes and procedures and identify gaps/ key areas to improve in order to achieve better performance of the Call Centre
• Monitor Call Centre Customer Satisfaction Score (CSAT) / Dissatisfaction (DSAT) scores weekly and work closely with the appointed vendor to identify root cause of customer dissatisfaction and ways to improve customer satisfaction
• Monitor CRM system to ensure Call Centre clears the ‘Call Centre Level 1 (CCL1)/ Call Centre Level 2 (CCL2) Escalation’ and ‘CC Fulfillment’ queues and there are no backlogs
• Manage escalated cases pertaining to Call Centre, perform root-cause analysis and implement initiatives for improvement
• Support Manager to review and update phone lines and IVR call flow/ messages, as and when required
• Support Manager in Customer Relationship Management (CRM) system enhancements and identify key drivers to enhance productivity and effectiveness of the Call Centre

Passenger Notification

• Trigger Schedule Change notification (including flight cancellation, gauge changes) on a timely manner and coordinate with Call Centre Team if callouts are required
• Trigger ad-hoc passenger notification (overbooking, change of airport terminal, limited in-flight services etc.) and follow-up with any related workflows (e.g. refund/ rebook), as and when required
• Support manager in coordinating with Planning and Grounds Team in overbooking situations to determine whether voluntary or involuntary offload is required
• Support manager in coordinating with Planning Team during mass schedule change and/or cancellation to determine if the PNRs can be placed in multiple queues (notification to be staggered for call centre surge management)
• Monitor ad-hoc disruption during Disruption Week and ensure that Call Centre Team sends out passenger notification on a timely manner. Duty personnel will update template in CRM system as and when required and will be the point of contact for any issues faced by Call Centre Team

Escalated Cases Management

• Review escalated cases from the Call Centre and internal business units and provide the appropriate recommendations/ approvals
• Monitor and follow up to ensure that payment or system issues highlighted by the Call Centre are rectified by the responsible stakeholders
• Work closely with external stakeholders in handling customer enquiries for interline passengers

Call Centre Quality and Training

• Perform monthly call monitoring audit based on stipulated sample size and identify gaps and areas to improve the quality performance of the Call Centre
• Participate in weekly call calibration (to reduce variance in call monitoring scoring) and monthly QA review with Call Centre vendor, as and when required
• Work with relevant team in reviewing the call monitoring form and guidelines during the quarterly/ biyearly review exercise
• Identify common errors and service lapses made by call centre and highlight to Manager for coordination with relevant team on refresher/ reinforcement training
• Identify changes or updates required to the call centre operational processes/ procedures and highlight to Manager for coordination with relevant team to update Manual and training materials.
• Review the Knowledge Check (KC) and Dip Check (DC) questionnaires provided by Call Centre Vendor

Project and UAT Management

• CRM System POC for Customer Services department to bridge discussion on system enhancements
• UAT support on product and system upgrade and enhancement – Representative for CS and/or call centre, participate in project meetings and perform UAT prior to launch

Requirements

• Degree holder or a Diploma holder with 3-5 years experience in call centre/ customer service
• Preferably with experience in call centre management and is familiar with call centre metrics and Key Performance Indicators (KPIs)
• Ability to work within tight deadline and multi-task in a fast-paced environment
• Ability to articulate thoughts/ ideas with good communication and interpersonal skills
• Ability to work well as an individual as well as in a team
• Prior experience in aviation industry will be an added advantage