Total 42 job vacancies by Wrist

Garrets International is looking for a Stock Analyst Assistant who will be responsible for the monthly analysis and validation of vessels’ victualling rate performance, which is the main contribution to the business’s gross profit.

What you'll be doing:

• Monthly verification of consumption value and VR, through the analysis of the manning and stock reports submitted by the vessels
• Assessment of reasoning for vessels generating a VR that is not in line with budget, resulting in a loss
• Monthly closure of stocks on all vessels by the deadline set by Garrets management and external clients
• Query coding and prioritization of follow-up
• Effective communication and collaboration with all departments across the business to ensure efficient query resolution
• Delivery of SLAs on response time to client/vessel queries
• Understanding the functionality of the vessel workbook, and providing troubleshooting support when necessary
• Setting up a new vessel, including verification of its opening stock, and creating the workbook
• Closing down exit vessels, and providing the relevant information to the Accounts Receivable Team, for billing purposes
• Ensuring timely and accurate validation of the vessel’s receipt against the purchase order
• Ensuring timely and accurate purchase order receipts for non-provision

What we're looking for:

• Bachelor's degree holder.
• At least 5-7 years of data analyst experience
• Experience in Microsoft Office, with a minimum of intermediate in Excel.
• Knowledge of ERP system AX2012 is an advantage, but not a requirement
• Have a flair for numbers and an analytic mindset
• Quick learner of processes and new systems
• Are highly driven to assist your team in achieving its monthly KPIs
• Have business-level communication skills in English, written and spoken.
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Work Onsite

Garrets International-Manila is looking for a Vessel Account Manager who will be responsible for all day-to-day engagements with the vessel for the management of placing stores on board vessels that are within the budget to meet the needs of the crew. The role also includes all the associated follow-up activities associated with the stores process including managing hold codes, claims, cash purchases, missing receipts, and other tasks which may be required to fully manage each vessel.
 

What you'll be doing:

• Completing the end-to-end stores order process including:

1. Analysis of returned RFQs
2. Vendor selection
3. Adjustment of orders to meet budget while ensuring sufficient stores onboard.
4. Negotiating the final order with the vessel and placing the order with the chosen vendor

• Monitoring vessels, coordinating budget and actual deliveries

1. Arranging the purchases and being responsible for prices and time are kept.
2. Follow up on deliveries, claims, possible re-supplies, overspending, etc.
3. Evaluate development regarding budget and opportunities for own vessels

• Guidance of the vessels to maintain budget, amongst others by looking at Ports and prices, while the well-being on board is prioritized and sufficient provisions are delivered
• Contribute to internal and external meetings with both clients and suppliers
• Provide customer service to vessels to ensure customer satisfaction
• Resolving post processes and other administrative tasks as required.
• Follow up on KPIs (goals) set by management

What we're looking for:

• Bachelor's degree holder in any field
• Preferred someone with technical/maritime knowledge
• At least 2 years of similar experience
• Fluent in English, spoken and written
• MS Office to intermediate level
• Knowledge of ERP system AX2012 is an advantage, but not a requirement
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Work Onsite

Wrist Shared Service Center is looking for a Code Crack Support who will report functionally to the assigned branch and administratively to WSC. This role is designed to assist and collaborate with our buyers and sales representatives.

What you'll be doing:

• Getting request for quotes from Wrist customers.
• Creating a quote in the Wrist MS Dynamics AX12 ERP system based on the requirements of the customer’s specification and translating to the Wrist catalogue items.
• Completing the customer’s quotation in coordination with Wrist Sales and Purchase Department. 
• Responsibilities related to maintaining and updating the Wrist product catalogue. 
• Tasks involved in the post-quotation study of items that were not recognized before the quotation was forwarded to the purchase department, which will acquire the items not in stock (buy-to-sell items). 
• Various procedures connected to our customers' needs and the scope of our service.
• Specific Major Responsibilities 
  • Thorough understanding of customer preferences and item quality in code cracking to Wrist codes 
  • Ensuring correct usage of miscellaneous codes that is linked to the specific vendor based on the item requests. 
  • Review the uploaded quotation if complete and accurate. 
  • Create vendor RFQ ID and add vendors for the items that need to be sourced out to obtain prices 
  • Send requests for vendor RFQ and reminders 
  • Price Preferring 
  • Handle clarification regarding vendor offer.

What we're looking for:

• MUST BE AN EMPLOYEE OF WSC - MANILA
• Graduate from any 4-year course, preferably a Business-related course or equivalent.
• Expert in Microsoft AX12 and SharePoint Systems 
• Background in Marine Stores or Provision is an advantage. 
• Strong analytical background 
• Self-starter who is proactive and thrives in circumstances with high levels of autonomy. 
• Outstanding communication and customer service abilities. 
• Excellent self-management and organizational abilities, aptitude for analysis, and capacity for initiative and execution.
• Ability to work quickly and under pressure from multiple deadlines. 
• Capable of adjusting to a fast-paced, dynamic environment. 
• Dynamic approach to customer service and procedure. 
• Capable of guiding end-users and delivering technical training.
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Ermita, Manila

Work setup: Hybrid

POSITION SUMMARY

We are seeking detail-oriented individuals to join our warehouse team. In this role, you’ll be responsible for receiving incoming goods and ensuring inventory accuracy, order picking and/or fulfillment.

We believe in creating opportunities for everyone, we are committed to a welcoming workplace with a focus on tasks and tools designed to support a diverse team.

SPECIFIC MAJOR RESPONSIBILITIES

• Receiving and Inspection: Receive incoming goods, checking for accuracy and quality to ensure all items match orders and are in good condition.
• Inventory Management: Log received goods into our inventory system, assisting with labeling and organization to keep stock organized and accessible.
• Quality Control: Inspect and confirm the quality of incoming products, helping us maintain high standards for our customers.
• Packaging and Sorting: Organize and prepare items for storage or distribution, with an emphasis on light-duty tasks that avoid heavy lifting.
• Team Collaboration: Work closely with other team members, creating a cooperative, supportive environment in daily receiving operations.

QUALIFICATION

(All are highly recommended but not mandatory)

ERP Knowledge and Warehouse Management System

Strong attention to detail, particularly in inspecting and organizing received goods.

Pobility to work efficiently and stay organized in a fast-paced environment.

Positive attitude and willingness to work as part of a team.

Wrist Shared Service Center is looking for a UI Designer to join our innovative team and help design and refine the user experience for our digital platform, Gateway [https://gateway.garrets.com/] and future projects. You will be instrumental in ensuring that our platform remains user-friendly, visually appealing, and efficient for our global maritime customers. Your work will be central to providing a seamless, intuitive, and data-driven digital experience, helping us maintain our leadership in the maritime supply industry.

What you'll be doing:

User Interface Design & Development

• Design clean, user-friendly, and intuitive interfaces for the Gateway platform and future platforms.
• Ensure the platform provides seamless user experiences across all devices (desktop, tablet, mobile).
• Create and maintain wireframes, prototypes, and high-fidelity designs for new and existing features.

Design System Management

• Develop and maintain a cohesive design system, ensuring consistency in UI components, typography, color schemes, and branding.
• Collaborate with other designers and developers to implement and evolve the design system

Collaboration with Cross-functional Teams

• Work closely with product managers, UX designers, and developers to translate business needs into functional and visually appealing designs.
• Communicate design concepts and deliverables to stakeholders, ensuring alignment with project goals.

Responsive & Adaptive Design

• Design interfaces that are fully responsive and adaptive, optimizing for different screen sizes and devices to ensure a seamless experience across platforms.
• Collaborate with developers to ensure smooth implementation and functionality of responsive designs.

UI Performance Optimization

• Continuously optimize the UI for performance and scalability, ensuring fast load times and smooth interactions across the platform.
• Stay updated on UI performance trends and implement best practices to enhance user engagement.

Innovation & Trend Awareness

• Keep up with the latest trends, tools, and technologies in UI design and ensure the platform remains modern and competitive.
• Proactively suggest design improvements and new features that can enhance the customer experience.

Stakeholder Engagement & Feedback Integration

• Regularly engage with internal and external stakeholders to gather feedback on design iterations and align UI goals with business objectives.
• Incorporate feedback from different departments and users into the design process to ensure the platform meets user needs and business requirements.

What we're looking for:

• Bachelor’s degree in Information Technology, Computer Science or any related field
• Proven experience as a UI Designer with a strong portfolio of web and mobile design projects.
• Proficiency in design tools such as Figma, Adobe XD, Adobe Photoshop, or similar.
• Strong understanding of user-centered design principles, with experience in usability testing and user research.
• Expertise in creating responsive and adaptive designs that work across multiple devices.
• Experience with design systems, style guides, and ensuring design consistency.
• Familiarity with front-end development technologies (HTML, CSS, JavaScript) is a plus.
• Strong communication skills
• Ability to work collaboratively in a cross-functional environment.

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Ermita, Manila

Work setup: Hybrid

POSITION SUMMARY

The QHSE and Facility Manager at Wrist is a key role that promotes operational excellence across the organization. This role is responsible for maintaining the highest standard of quality, health, safety, and environmental responsibility, fostering a culture of safety, efficiency, and compliance.

Food Safety Leadership is central to the activities, ensuring proper compliance with regulations and effective facilities management.

This role takes ownership of implementing global best practices and drives continuous improvement. The QHSE and Facility Manager will spearhead the 5S program, enhancing organizational efficiency and maintaining a clean, orderly environment.

The ultimate goal is Total Customer Satisfaction.

SPECIFIC MAJOR RESPONSIBILITIES

- Quality Programs Management:

Maintain the highest standard of our quality programs, including BizSafe, HACCP Certificates, and ISO standards (9001:2015, 14001:2015, 45001:2018), through vigilant management and customer-focused audits.

- Food Safety Management:

Oversee the Food Safety Management System to underpin QHSE and operating standards, ensuring compliance with local, global, and high food safety standards.

- Health and Safety:

Design and implement rigorous occupational health and safety programs to prevent workplace incidents, ensure compliance, and initiate prompt corrective actions.

- Environmental:

Lead the development of environmental management systems to minimize our impact on the planet according to our Group ESG policy.

- Risk Management:

Perform comprehensive risk assessments, identify potential hazards, ensure adherence to local HSE regulations, and develop strategies to mitigate risks.

- Facilities Oversight:

Manage facilities, services, and maintenance. Oversee landlord relations, utilities, and equipment maintenance to ensure our facilities support our operational needs effectively.

Accountable office and warehouse environment.

- ESG Advocacy:

Ensure the implementation of our global ESG Policy in Singapore, exemplifying our commitment to corporate responsibility.

- 5S Implementation:

Implement a 5S program to enhance organizational efficiency and maintain orderly warehouse and office environments.

- Cultural Leadership:

Develop and train staff in a robust Health and Safety culture, empowering them with the knowledge to uphold our high standards.

- Continuous Improvement:

Continuously seek opportunities for process optimization, driving innovation and efficiency across all areas of our operations.

- Incident and Nonconformance Management:

Coordinate and support product nonconformance and accident investigations, conduct root cause analysis, and provide recommendations and corrective actions.

- QHSE Meetings:

Lead monthly QHSE meetings with management to discuss customer complaints, occupational incidents, near misses, regulatory changes, training needs, and action plans.

Wrist Shared Services is looking for an Accounts Payable Team Lead within Wrist’s Finance Shared Services team, who will work with the Finance Shared Services Accounts Payable team and Local Business team to manage the activities and functions around accounts payables to ensure the timely completion of daily activities, efficient system processing and adherence to policies and procedures.

What you'll be doing: 

• Manage and monitor day-to-day processing of Accounts Payable transactions
• Monitor Accounts Payable related metrics and Key Performance Indicators (KPIs) for operational decision-making
• Continuously improve the Accounts Payable process through standardization and automation initiatives to ensure team, tools, and processes are supporting and enabling the Company’s growth
• Develop, implement, and ensure compliance with and adherence to internal controls and policies and procedures
• Resolve, communicate, and escalate issues to the Regional Process Owner and/or Head of Finance (WSC)
• Develop, evaluate, and provide regular and routine feedback to team members regarding performance, service levels and KPIs
• Build and maintain relationships with internal and external stakeholders and ensure effective communication is maintained within the team and externally
• Coordinate with other units/departments to facilitate requests, resolve workflows or production issues
• The Accounts Payable Team Lead will work with –
  • Local business teams –
    • Work with Regional Process Owner on day-to-day basis to ensure prioritization and timely delivery of required tasks
    • Escalate issues of concern to Regional Process Owner
  • Accounts Payable Analyst –
    • Set KPIs, monitor the performance of direct reports, and provide coaching on accomplishing goals
    • Direct the AP team, overseeing staff assignments, training, workload evaluation, and daily processing
    • Investigate escalated issues and concerns and resolve with respective teams
    • Performs personnel responsibilities including interviewing, hiring, and planning resource needs within the unit to ensure the most qualified candidates are selected

What we're looking for: 

• Minimum 5-8 years of years relevant work experience in Accounts Payable or related accounting experience 
• Bachelor’s degree in a related accounting field or equivalent experience
• Effective written & verbal communication
• Strong attention to detail and commitment to quality
• Demonstrated analytical and problem-solving skills
• Motivated, self-directed, and able to work under pressure and simultaneously manage numerous deadlines
• Ability to multi-task, manage multiple demands, establish priorities and effective time management • Strong interpersonal skills and credibility
• Ability to motivate/ manage staff and develop interactive working relationships
• Proficiency in Microsoft Office
• Working knowledge of Microsoft Dynamics AX2012 ERP will be an advantage
   

Location: Times Plaza Building, U.N. Avenue, corner Taft Avenue, Manila

Work Set-up: Hybrid

Wrist Shared Services is looking for an Accounts Payable Assistant who will be working with Wrist’s Finance Shared Services team. You will work with the local business team to perform all aspects of Accounts Payable Operations.

What you'll be doing:

• Perform day-to-day processing of Accounts payable transactions
• Match invoices with POs, receiving documents and contracts
• Work with the purchasing department and vendors to resolve purchase orders, contracts, invoices, payments, or documentation discrepancies
• Process accounts payable invoices and records vendor payments in an accurate, efficient, and timely manner
• Maintain and reconcile accounting ledgers by verifying and posting account transactions
• Verify and monitor vendor accounts by reconciling monthly statements and related transactions necessary
• Maintain all invoices and other applicable supporting documentation
• Handle requests for information/reports from management, auditors, or other business units
• Ensure that internal controls and procedures are followed and identify any discrepancies to the Accounts Payable Team Lead
• Support training to AP team as needed, including drafting of process documentation and training materials
• The Accounts Payable Analyst will be expected to meet the established Service Level Agreement (SLA) requirements and performance metrics.
• The Accounts Payable Analyst will work with –
• Local business and finance teams –
• Establish effective working relationships with relevant business teams to ensure timely and accurate processing
• Diligently follow up on approval of invoices to ensure prompt, timely payments to vendors

What we're looking for:

• At least 3-4 years of relevant work experience in Accounts Payable or related accounting experience
• Bachelor’s degree in a related accounting field
• Effective written & verbal communication
• Strong attention to detail and commitment to quality
• Demonstrated analytical and problem-solving skills, including ability to identify issues and solutions proactively
• Proficient in Microsoft Office
• Working knowledge of Microsoft Dynamics AX2012 ERP system will be an advantage

Location: Times Plaza, UN Avenue, Manila

Note: This position is on a hybrid set-up but for the first 6 months, you will be required to be on-site every day for training.

Garrets International-Manila is looking for a Master Data Assistant who'll be responsible for the Garrets Masterdata Team's daily tasks, ensuring the timely processing of received requests and provide a high level of accuracy to achieve the company goals set by the Garrets Management.

What you'll be doing:

Ensure below core and specialized tasks are carried out within the required timescales and assist with no backlogs occur

• Update ERP System and other systems when request is received such as:
  • New vessel information for vessels in both Provision and Stores Management
  • Local enrichment of Invoice account
  • Create/edit/activate Invoice account
  • New/update Budget Rate, Standard Crew, Season allowance
  • Reactivate a vessel
  • Update/create Stores Assortment
  • Update vessel contact information
  • Exit vessel
  • Enrich Provision and Stores vessels
  • Vessel name change
  • Vendor Local enrichment
• High accuracy when following processes and updating data
• Manage Garrets Masterdata Inbox – respond in a timely matter and clean up
• Communicate efficiently across departments
• Be able to meet personal and team objectives/deadlines
• Follow up on missing information to continue pending tasks
• Other administrative tasks

What we're looking for:

• Bachelor's Degree Graduate
• Have business-level communication skills in English (Written and Verbal)
• Excellent team-working attitude, enabling effective cooperation across the business
• Understanding and working with different cultures and nationalities
• Being a team player
• Must be knowledgeable with Microsoft Excel and Power BI
• Preferred Skills:
  • Have a flair for numbers and an analytic mindset
  • Quick learner of processes and new systems
  • Are able to work effectively with other departments within the business
  • Have organizational skills and are able to manage and understand the importance of follow-up
  • Excellent team-working attitude, within your own as well as the broader team, enabling effective cooperation across the business
  • Effective & professional communication skills – including face-to-face, and online communication with colleagues overseas.. e.g Teams calls/meetings
  • Flexibility and willingness to extend yourself in order to meet the demands of the business

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Work Onsite

Wrist Shared Service Center is looking for a Sales Coordinator who will provide customer service support to improve the productivity of the Sales Department in the Wrist branches.

What you'll be doing:

• Email Management
  • Acknowledgement of Requests for Quotation  (RFQ)
  • Attends to customers’ inquiries with regard to items, such as photo specification and certificates in coordination with the buyers.
  • Attends to general inquiries, such as: Cash Price List, IHM requests, Posted Invoices, and Wrist Service Center (WSC) clarifications
  • Forwards to Accounts Receivable (AR) team the payments of customers.
• RFQ Management  
  • Attends to customers’ Requests for Quotation  (RFQs) revisions
  • Checks and amends customer/invoice accounts of uploaded sales quotations and assigning BTO requesters
  • Sends quotations to the customers upon instruction of the branch
  • Checks and uploads imported stage integrated RFQs - which port of call shall be checked prior to pushing to correct branch.
  • Assists Sales PIC in sales pricing, as per instructions
• Order Management
  • Attends customers’ order revisions and coordinates with WSC if not yet confirmed or to buyer if there are changes in the Sales Orders
  • Handles Maersk Line orders
  • Assists in direct orders to price lock as needed.
  • Confirms and acknowledges orders as needed.
• Chases Proof of Delivery (POD) and short supplied items’ communication to customers.
• Assists in initial investigation for undelivered orders and credit issues, if needed.

What we're looking for:

• Bachelor's Degree Graduate
• Sales or customer service experience preferred
• Strong problem solving, communication and interpersonal skills
• Proficiency in MS office applications.
• Good command in both spoken and written English

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Hybrid

Wrist Shared Service Center is looking for an RPA Developer who will contribute in enhancing our capacity for developing new automated solutions and maintaining the stability of existing ones. You will ensure stable operations and enhancements of business-critical applications. As an RPA Developer, you will be part for the automation tea who will help move Wrist into the future.

What you'll be doing:

• End-to-end ownership of securing stable operation
  • Daily operations and support, including monitoring and incident handling
  • Troubleshooting and analysis of operational issues with other team members and business when required.
  • Contribute to the further development of framework & processes used in our automation team
• Design and visualize automation solutions as part of signoff of automation candidates with the business stakeholders
• Ensure process mapping as part of the solution design in strong corporation with business stakeholders
• Design, code and test automation workflows using  Power Automate.
  • Provide solution design as part of the deployment process
  • Responsible for the overall testing cycle
• Solution & Code review of RPA candidates developed by your colleagues
• Take part in the development and maturing of our current automation team

What we're looking for:

• Bachelor's degree graduate in Computer Science, Information Technology, or any related field
• Minimum 2 years of experience as an Automation developer, implementing automation workflows in Power Automate.
• Good understanding of what it takes to ensure stable operations of developed software robots
• Ability to interpret and visualize business process flows and translate the same into automation solutions
• Experience with mapping of business processes
• Excellent in English – verbal and written communication skills
• Nice to haves:
  • Basic programming/scripting knowledge from SQL/C#/VBA/VB/.net
  • Power Automate certification
  • Experience with UiPath
  • Power Automate RPA Developer Associate Certificate (PL-400)
  • Experience with designing Power Apps

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: Hybrid

Wrist Shared Service Center is looking for a Vendor Onboarding Specialist who will be responsible for ensuring proper onboarding of prioritized suppliers to our PDX (Product Data Exchange) system. You will integrate suppliers master data with Wrist master data. As a Vendor Onboarding Specialist, you will schedule and conduct virtual introduction presentations via MS Teams, system training and support. The position will give you the excitement of interacting with our suppliers across the world.

What you'll be doing:

• Schedule and conduct virtual Onboarding presentations/System Training/support to Wrist Global Suppliers
• Follow up on the guidelines shared with our suppliers and ensure our supplier are getting a proper onboarding and become capable to deliver data through the PDX portal.
• You will be in contact with stakeholders – both internal as well as external, around the world
• Act as a point of contact for suppliers in relation to PDX enquiries and associated processes
• Conduct data input monitoring, ensuring the data is being submitted correctly and meet our minimum data requirements

What we're looking for:

• Bachelor's degree graduate preferably in supply chain management
• At least 2-3 years of similar experience
• Ability to work structured and plan several days ahead
• Service oriented in nature and collaborative in style.
• Knowledge about Excel and Teams and other Microsoft office program
• Knowledge about data collection/master data digital platform is an advantage
• Ability to work with high level of accuracy in a data-rich environment as well as build structure in data processing.
• Strong communication and presentation skills in English as that is our corporate language
• Ability to keep good overview of multiple tasks at the time
• Pro-active and motivated to independently reach out to our supplier-base through calls and emails

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: Hybrid

Wrist Shared Service Center is looking for a Senior Operations Manager who will bring extensive management expertise to ensure the efficient operations of different functions in the Operations function. As a Senior Operations Manager, we require a strategic thinker with excellent leadership skills, a deep understanding of supply chain management, and a proven track record of optimizing operational processes.

What you'll be doing:

• Lead and oversee the operations function, ensuring smooth and efficient operations.
• Develop and implement strategic initiatives to enhance operational efficiency and effectiveness.
• Participate in cross-functional meetings to analyze and review information from different operation support functions and collaborate to develop action plans to resolve issues and drive continuous improvement.
• Understand and develop initiatives that are reasonable and optimize the company resources to drive cost effectiveness.  
• Manage and evaluate operational reports and ensure service level agreements are achieved and necessary improvements implemented.
• Foster a culture of continuous improvement, innovation, and excellence in service delivery.
• Collaborate with the different stakeholders on different projects, migrations, and transitions.
• Build and lead a high-performance operations team providing guidance, coaching and support.
• Foster a collaborative and inclusive work environment promoting teamwork and accountability.
• Implement and maintain quality control measures to ensure the delivery of top-notch products and services to maritime clients.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Stay abreast of relevant industry regulations and ensure compliance with local and international standards.

What we're looking for:

• Bachelor's degree graduate, preferably in Business, Supply Chain Management or any related field.
• Master’s degree is a plus
• At least 8-10 years of similar experience
• Strong understanding of supply chain principles and logistics.
• Experience in project management and automations
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to drive process improvements and operational excellence.
• Familiarity with relevant industry standards.
• Ability to make decisions under pressure and manage multiple tasks simultaneously.

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: Hybrid

Wrist Shared Service Center is looking for a Continuous Improvement Project Manager who will be responsible for leading and managing business process improvement projects aimed at enhancing efficiency, quality, and customer satisfaction within WSC. You will work closely with cross-functional teams to identify opportunities, develop innovative solutions, and implement best practices to drive operational excellence and achieve strategic objectives. This role requires strong project management skills, deep expertise in continuous improvement methodologies, and the ability to lead change management initiatives effectively.

The Project Manager requires a strong background on Project Management, Process Improvement, Automation, and Team Leadership. You will play a crucial role of building up and shaping the direction of the Process Excellence (PEX) Function as we continue to expand and optimize our processes in WSC.

What you'll be doing:
Project Leadership and Management:

• Supervise a team of analysts and Six Sigma Belts.
• Provide mentorship and oversight for projects.
• Ensure alignment with organizational goals.
• Establish project objectives, scopes, and deliverables.
• Develop comprehensive project plans and schedules.
• Identify, develop, and drive process improvement projects.
• Lead the design, development, and piloting of business process optimization.
• Proactively identify and mitigate project risks.
• Provide clear direction, guidance, and support to project teams.

Process Analysis and Optimization:

• Conduct thorough analysis of existing processes.
• Construct project charters outlining roles, tasks, and budgets.
• Utilize data-driven insights and continuous improvement methodologies.
• Redesign processes, streamline workflows, and eliminate waste.

Change Management and Stakeholder Engagement:

• Develop collaborative relationships with leadership and service teams.
• Implement change management strategies.
• Drive process improvement delivery.
• Prepare and presenting business cases and management information reporting.

Performance Monitoring and Reporting:

• Define key performance indicators (KPIs) and metrics.
• Establish robust monitoring and reporting mechanisms.
• Lead the planning, design, and implementation of the center’s service management framework.
• Conduct regular service performance surveys.

Continuous Learning and Development:

• Stay abreast of industry trends and best practices.
• Share knowledge and best practices with team members.
• Mentor junior staff and contributing to organizational capabilities

What we're looking for:

• Bachelor's degree graduate, preferably in Business or Supply Chain Management.
• Strong expertise and practical experience in a wide range of continuous improvement techniques including TQM, lean, and six sigma methodologies.
• Certification at the Black Belt level preferred.
• Proven track record of leading and delivering complex improvement projects, achieving measurable results, and driving sustainable change.
• Excellent leadership, communication, and interpersonal skills, capable of effectively influencing and collaborating with diverse stakeholders.
• Advanced analytical and problem-solving abilities, proficient in data analysis tools.
• Proficiency in change management, project management methodologies, process mapping tools, and Microsoft Office.
• Experience in handling projects across various functions including Operations, HR, Finance, IT, Master Data, and Business Intelligence.
• 10+ years of experience in operations/technical management in a lean operations excellence environment.
• Minimum 5 years of experience in a shared service setup.
• Preference given to candidates willing or able to travel internationally.

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work-setup: Hybrid

TBD