Job Description:
Receptionist / Administrator
Crawley, RH10 9LW
Fixed Term Contract, 12 months
From £21,000 - £22,500 pro rata
Part time, 20 hours per week
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.
No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
Ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. You shall contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.
What you’ll do:
- Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results.
- Make sure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms.
- Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA.
- Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase.
- Process payments, invoices, added charges and credit notes upon customer departure.
- Be organised to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines.
- Assist in bookings of mammograms and MSK referrals (where delivered at the centre).
- Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
- Generate letters, monitor stock and order goods.
- Play an active part in ensuring well-presented facilities through pro-activity and effective escalation.
What you’ll bring:
- GCSE level or equivalent
- Smart appearance
- PC literate – proficient in MS Office packages
- Excellent communication (written and verbal) and interpersonal skills
- Audio Typing
- Knowledge of medical terminology (desirable)
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.
As a Receptionist/ Administrator you’ll be eligible for:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Part time
Job Area:
Administration
Locations:
Clinic - Crawley
