Total 38 job vacancies by Thales Dis (singapore) Pte. Ltd.

Position Summary:

In this position you will be the main business partner to our Application and Data Security customer facing teams in APJ by providing adequate sales and product trainings that enable faster go to market and higher productivity. You’ll drive and facilitate the overall learning journey for our sales teams and contribute to how we develop, deliver, and reinforce our content. You’ll support new hires and new-to-role hires throughout their onboarding journey with Thales, and partner with the wider Global Sales Enablement (GSE) team to drive both regional and global enablement continuous education programs.

Responsibilities:

• Drive global and region-specific enablement initiatives.
• Own and nurture relationships with geographical leaders.
• Ensure alignment between global and regional efforts.
• Provide regular feedback to all GSE Teams to inform global strategies & programs.
• Lead and facilitate virtual product education and coaching, as well as systems & process training to our APJ sales audience.
• Identify and standardize common training content.
• Act as an ambassador for Thales sales methodology, driving awareness and consumption of training content with the sales leadership and sales teams.

Requirements:

• A sales background ideally from Software or SaaS related technology
• Experience building new enablement programs and processes
• Strong team mindset and cross-functional collaborator
• Experience in training remote groups.
• Familiar with sales enablement tools and sales methodologies, with demonstrable ability to transfer the knowledge to our internal customer (sales teams, sales leadership, & sales support organization).
• Strong project management and organizational skills.
• Highly effective interpersonal and verbal/written communication and presentation skills.
• Creative and innovative, with a drive for continues improvement to virtual learning delivery.
• Ability to quickly build rapport and maintain strong working relationships across a wide range of cultures and stakeholders.

Responsibilities:

• Achieve sales quota
• Sales forecast management
• Finding and hunting new business
• Driving Land and Expand in both New Logos as well as existing accounts with large potential
• Sales leads and opportunities management
• Co-work with Field Marketing, Sales Engineer, Project Manager and Business Development in regional events and activities

Requirements:

• Bachelor’s degree or above in major of IT or software
• Has business-minded, customer-oriented, excellent communicator, a good negotiator, proactive attitude, and good teamwork.
• Ideally have more than 5 years of relevant experience in business and sales in software industry
• PCs and various software applications.
• Familiar with ChatGPT or AIGC tools are better
• Excellent time management, communication, and problem-solving abilities
• Good presentation skills
• Good motivator and influencer in teamwork
• Fluent English in both oral and writing
• Travelling required to regional cities to meet the clients.

As a software engineer, you’ll work within cross-functional delivery teams alongside other engineers and product managers in building software to help improve user’ cloud Journey.

Responsibilities:

• Design and implement software solutions: This includes writing clean, efficient, and well-documented code based on provided specifications and requirements.
• Participate in code reviews: Actively contribute to code quality by reviewing colleagues' work and providing constructive feedback.
• Follow software engineering best practices: Adhere to established coding standards, testing procedures, and version control practices.
• Contribute to software architecture: Leverage architectural knowledge to propose and discuss design decisions, ensuring scalability, maintainability, and performance.
• Provision and manage cloud resources: Utilize cloud provider services (AWS or GCP) to create and configure the necessary infrastructure for applications.
• Implement Infrastructure as Code (IaC): Write and maintain IaC using tools like Terraform to automate infrastructure provisioning and management.
• Ensure secure and reliable infrastructure: Implement security best practices and monitoring to guarantee application stability and data protection.
• Containerization and Orchestration: Deploy and manage containerized applications using Docker and Kubernetes, optimizing for resource utilization and scalability.
• Design and implement CI/CD pipelines: Automate the build, test, and deployment processes using GitLab CI/CD or similar tools.
• Improve development workflows: Streamline development processes through automation and continuous integration.
• Troubleshoot and resolve pipeline issues: Diagnose and fix problems that arise during the CI/CD process.

Requirements:

• This is hands-on position, so coding/scripting is a must, especially in Python or Javascript
• Developer experience is a requirement
• Position will involve designing CI/CD pipelines, and deploying our applications to the cloud. Current technology stack is gitlab, terraform, docker, Python / TypeScript (Vue.js).
• Contributing to and maintaining software engineering standards.
• Familiar with Git version control (Gitlab)
• AWS, GCP certifications would be an added advantage

Other information:

• Working Location: One North
• Working Hours: Monday - Friday, 9am - 6pm

Responsibilities:

To support the Personalization department to operate & manage customer’s product efficiently. Owner of the local personalization process, CR and UAT/BAP.

• Lead any new project triggered by Sales Support / R&D on operation point of view and analyse impacts to get production constraints integrated
• To be responsible for producing sample and UAT/PAT cards in the course of Order Tendering process and Profile Development phase.
• Own the integrated change management process on job setups, product matrix and templates as needed to provide customer(s) their requested output
• Trigger and Lead internal project in order to increase productivity, improve security and reduce operational cost by applying “lean” concepts
• Ensure the installation and testing of new software packages (data processing, Perso machine or Perso controller software), related to a product release or new product / customer, in coordination with Perso development teams (GGS, France)
• Ensure full automation of daily processing of customer data and report generation
• Troubleshoot data processing issues working as needed with IT and GGS
• Investigate and develop on-site new tools to improve Personalization Data Flows, Quality or Production Efficiency
• Ensure the installation and test of corporate tools in coordination with Central Industrialization Team (CIT)
• Provide operational support to the production group to help rectify problems occurring during UAT/PAT and production process
• Initiate action preventing the occurrence of any non-conformity relating to the product, process and quality system.
• Identify and record any problems relating to the product, process and quality system
• Elaborate and maintain proper Documentation (Procedures, Logs and Specifications) for internal use, customer audit or certification
• Support Personnel training (operators, logistics, customer service) in case of new software tool implementation with new Human Interface design

Requirement:

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

• Bachelor’s Degree in Engineering or Computer Science with an Information Technology or Programming Knowledge
• Project Management Certification will be an added asset
• Green Belt six sigma Certification will be an added asset
• At least 4 years’ related experience in process/manufacturing engineering environment
• Experience in leading industrialization project and new process implementation
• Experience in Visual Basic, SQL, and Access is required. Knowledge of other programming languages, Oracle and OS/2 is an asset
• Good interpersonal and communication skills to communicate with customers and different levels within Thales
• Possess initiative to handle improvement and upgrading activities
• Work well in fast paced environment
• Able to work under minimal supervision
• Able to work in multicultural environment

General Description & Mission:

The main mission is to manage the evolution of software solutions that support data processing for all of the Telecom offers of the Thales DIS MCS division for the Telecom, M2M and IOT markets.

You will play the role of Product Owner and you will be responsible for software solutions within the Product Engineering team located in Gémenos and Singapore. You will be responsible for their life cycles and the continuity of their services.

As a software solution expert, you will lead technical projects, optimize processes and ensure the best level of services within the Product Engineering team located in Gémenos / Singapore.

As part of a diverse team, you will work on a portfolio of solutions deployed and maintained either in Thales DIS factories around the world or in a Public/Private Cloud environment. You will fulfill an integral software engineering role, involved in many aspects of software development throughout the full software lifecycle. You will participate in the digital transformation of Data processing solutions.

Responsibilities:

• Understand the differences between vision, strategy and tactics, short and long term roadmap and value proposition
• Lead ceremonies related to backlog management (refinement, sprint planning, etc.)
• Cut, in accordance with the “Definition Of Ready” and “Definition of Done”, the functionalities into “User Stories” to write them and define the acceptance criteria
• Prioritize product backlog items and maintain an up-to-date backlog for the team
• Facilitate user demos with team members for direct feedback
• Measure the progress of “delivery” with the scrum master / agile coach
• Produce simple indicators on the use of the product by users (active daily users, etc.)
• Resolve, with the help of managers and architects, conflicts/problems/priority decisions
• Support deployment teams
• Provide expertise for solving complex problems (L3 level)
• Participate in the continuous improvement of your job
• Internal stakeholders : 90%You are in contact with the agile development teams and other stakeholders in the Data processing product line. to know
  Product Engineering Department, Development, Infra deployment & support,
  Production sites (in particular the “Data processing”, Equipment technical engineer and Managers teams)
  Operation IT/IS Manufacturing and office
  Cloud ops
  You are in contact with product and business experts.
  You seek buy-in and promote collaboration within Data Processing engineering teams. You understand the challenges provided by product/service managers and its ecosystem:
  Technical consultants
  Order process management
  IT department: MSC, local IT managers, Corporate IT managers
  Industrial and Maintenance Department
  Corp Security department
• External stakeholders : 10%Subcontractors and suppliers
• Lead or participate in projects aimed at developing and improving the efficiency of data processing.
• Contribute to the digital transformation project (Devops)
• Failure analysis (software, method, process).
• Update the knowledge base with software/process information after each deployment and issue.
• Participate in the definition of activity KPIs.

Requirements:

• Master’s degree in engineering, Computer Science or related field
• At least 3 years of proven experience as project leader in industrial and software environment, or with 5 year experiences in Industrial software development
• Good project management skills
• Excellent technical skills and software development experience
• Agile framework skills (Scrum, Kanban, etc.)
• Fluent English (oral and written)
• Customer service oriented, organized, autonomous. Able to prioritize and provide timely technical solution support.
• Good communication skills to coordinate other team members
• Good technical background in the areas of smart cards, telecommunications, banking, identity, cryptography and overall security.
• Experience in C/C++/Java/python software development languages
• Experience using relational databases (Oracle/MariaDb/PostgreSQL, SQL queries)
• Technical skills and experience in Cloud architecture environment and solution design
• Technical skills in IT infrastructure, Windows/Linux system configuration, network design
• Basic knowledge of Agile and SCRUM methods
• Problem-solving methodology, tenacious with a problem-solving approach
• Autonomy, initiative and team spirit.
• Curious to support innovation.
• Customer and business oriented
• Anticipate the needs and expectations of the company.
• Eager to learn and be challenged to develop new skills and experiences.
• Strong team player with a positive attitude and networking skills
• Be rigorous, guarantee responsibility, keep your promises.
• Proven ability to excel in a fast-paced environment.

Responsibilities:

• Work in a scrum team with other agile developers in Singapore and different countries
• Design, develop and deploy Secure Embedded Operating Systems
• Design, architects and develop cyber secured software components on micro controller platforms
• Actively contribute and lead requirements definition, software design, development, testing and integration of secure software
• Manage people within your team and ensure their development (skills, coaching, career, mindset), the adequacy with the expected needs (quality and quantity) at the right time and the allocation to the projects
• Ensure that all aspects of the discipline (practices and tools) are controlled and stable all along lifecycle phases of projects
• Ensure implementation of multi-project synergies in order to optimize cost of technical solutions
• Perform technical reviews associated with your discipline on projects
• Provide budget and schedule estimates for Work Packages assigned to your team for projects
• Ensure efficiency of the team through objectives management and KPI dashboard
• For simplified project, manage the solution engineering activities for the related level (solution or solution element)

Requirements:

• Degree in Electrical/Electronics/Computer/Software Engineering, or related fields
• At least 5 years relevant experience in technical project management
• Proficient in C (C++ is considered a plus) / Java
• Proven experience with team management in a technological environment, either hardware electronics or embedded software
• Interest or experience in Agile/SCRUM methodology and JIRA tool
• Customer-oriented and Agile mindset, in-depth problem solving skills, ability to take and meet commitments
• Support and encourage innovative ideas, create and give space for curiosity
• Strong communication and influencing skills
• It will be considered a plus if you possess the following knowledge: Software security, Javacard, FMEA (Failure Mode & Effects Analysis), Testing methodologies, Continuous integration & delivery tool suites, Automotive standards, Static Code Analysis tools, MISRA-C

Cloud Security engineers respond to incidents related to security and system health, provide holistic operational guidance, and carry out troubleshooting and configuration within Imperva’s Cloud Application Security platform. Cloud Security engineers see a broad range of activities across cloud application and security domains, from integration tasks (such as key management and logging) to security response (advising during triage, analysis, and remediation) to providing analysis and insights through advanced reporting. They also consult with internal functions, both technical (such as support and R&D) and business (such as account executives and renewals).

Responsibilities:

• Expertise with all aspects of the Imperva Cloud Application Security platform
• Provide comprehensive service to our customers, including proactive monitoring, configuration, and integration assistance
• Act as a trusted advisor, providing a high quality of troubleshooting, investigation, and consultation when requested by customers
• Work with internal Imperva support, research, development and product functions to deliver actionable intelligence that will inform future product enhancements
• Take ownership of problems, coordinating with other team members and driving toward resolution

Requirements:

• Experienced in tech support, networking, or IT security
• Domain knowledge of WAN, web applications, and associated protocols (HTTP/S, SSL, DNS, TCP/IP)
• Analytical and problem-solving mindset with the drive to research and learn in pursuit of solutions
• Developed soft-skills capable of supporting customers and comfortable with presenting and leading calls
• Familiarity with common web technology concepts such as HTML, Javascript, JSON, and REST APIs
• Familiarity with common web application security concepts such as the OWASP Top 10

Other information:

• Working Location: Suntec City
• Working Hours: Monday - Friday, 8am – 5pm
• Required to do weekend duties (Twice a month)

Responsibilities:

• Daily handling of escalation tickets
• Bugs follow-ups with R&D
• Consultation and assistance to team members about their cases (issues)
• Participate in Product Development meetings and push forward supportability tools and capabilities
• Product Design / Improvement / Supportability
• Product Development meetings attendance - sprint planning, delivery meetings, Product design meetings
• Data mining – Product Development queries, tickets analysis, etc.
• Submit new required support tools for various customer success teams
• Fasttrack/support tools mapping
• Product SMEs (Subject Matter Experts) for major features
• Providing supportability updates via Emails / Knowledgebase articles
• Training for internal teams
• Consultation for other teams / Product Development/ Technical Account Managers / Managed Services /Sales.
• Tools creation (scripts)

Requirements:

• Degree in Computer / Network / Software Engineering or equivalent
• Experienced in preparing escalations for R&D review / working with R&D to resolve issues / reproducing customer issues / applying and testing hotfixes / using debug commands and tools to isolate issues
• Networking knowledge in Internet environment (TCP/IP, HTTP, DNS, HTTPS/SSL/TLS, Layer2 thru Layer7, load balancing, proxies)
• Experienced with analyzing Wireshark/TCP-dumps and Debugging tools such as Burp/Fiddler/Postman
• Good knowledge of SQL protocol and databases
• Solid/Admin level Experience with different OS, Unix, Linux, and Windows
• Working Knowledge in programming or ability to read/write pseudo code, as well as scripting languages - Python/Bash/etc, and Regex
• Have the ability to prioritize based on facts and problem severity and/or business impact

Other information:

• Working Location: Suntec City
• Working Hours: Monday - Friday, 8am – 5pm

Responsibilities:

• Develop close and confident relationship with Customers to satisfy their needs.
• Manage communication and relation with the Customer.
• Take total ownership on Customers’ Purchase Orders (PO) from their date of receipt to their delivery and invoicing.
• Co-ordinate the order/service treatment with appropriate Account Managers, Technical Consultants, Sales Operations, Order Administrators, Planning department, PSC and Logistics.
• Share customer knowledge to all relevant internal stakeholders
• Is responsible for Customers’ satisfaction and Service Excellence in terms of order treatment & follow-up from Customers’ point of view.

Customer Service Management:

• Act as main interface for Customer and Sales, TC and PSC stakeholders.
• Manage post sales activity for Personalisation Services, including Allynis Added Services.
• Relay information to/from customers versus PSC (data receipt, card pulls, personalized card dispatch, change requests, collaterals deliveries, etc.)
• Report to customer the agreed reports.
• Contribute to change request process, pull process according to PSC organization.
• Contribute or manage stock for the various types of contracts. Liaise supply of collaterals with/for customers depending on contract requirements, make sure customer orders in time and ensure the needed stationery is available on time.
• Attend customer meetings, assist customer when visiting Thales DIS facilities.
• In charge of the customers’ complaints registration in corporate tool (I-Care), follow up and closure.
• Follow up new projects with right PSC stakeholders until the delivery and invoicing in a proactive mode.
• Ensure billing consistency, contribute to the billing forecast exercise and its achievements
• Contribute to new project costing and commercial proposals in line with the Allynis Added Services Catalogue set up by the marketing team. Liaise with internal stakeholders (Marketing, NPI, TC, Sales).
• Contribute to contract review with Sales, especially on added services, to secure billing of all services included in the contract
• Any additional task/s assigned by supervisor, if deemed necessary.

Card Order Management:

• Ensuring all orders processed with valid customer order or proper management approvals.
• Monitoring all orders progress and update the relevant parties.
• Coordinating amongst factory, sales, sales support, technical, field marketing and customers for all issues related to the orders to ensure order is being smoothly processed and avoid quality issues.
• Taking charge of any local delivery arrangement & custom clearance for both import and export if necessary.
• Preparing for all documents and for imports and exports.
• Preparing weekly and monthly revenue report

Requirements:

• Possess at least a Diploma / Bachelor's Degree in related fields
• Proficient in Microsoft applications software
• ERP knowledge is preferred
• Customer oriented
• Good organization skills
• Team player
• Good interpersonal skills
• International sales administration and logistics (Payment Terms, Customs Rules…)

Responsibilities:

• Guide sales in the qualification of customer needs
• Solution demonstrations, both standard and tailored to suspects and prospects
• Providing technological guidance to new and potential customers e.g. Proof of Concepts and workshops
• Responding in writing to customer requirements
• Responding to Request for Information/Proposal documents
• Working with sales on the execution of specific sales strategies
• Meeting customers and delivering solution centric presentations
• Boost sales efforts with in-depth product and business expertise
• Prepare the bid review validation process
• Maintain an in-depth knowledge of the Digital payment solutions, services offerings and methodologies
• Work closely with sales in order to win new deals.
• Take the lead for a comprehensive solution offering.
• Pitch and guide customers in adopting digital payment solution.

Requirements:

• A minimum of 5 years’ experience in Solution sales or similar
• Proficient in banking payment ecosystem with preferably experience with Networks (Visa, Mastercard, JCB…) or processors.
• Able to discuss and define strategies to deploy Digital issuance and digital payment processing by suggesting suitable implementation to prospects and customers.
• Strong understanding of the payment echo-system and Networks strategy.
• Proficient in the various related technologies such as EMV-Tokenization, payment processing, acquiring, digital issuance or mobile payment.
• Experience in managing clients in China, Hong Kong and Taiwan.

Responsibilities:

• Design (or provide guidelines) for pertinent characterization and/or qualification test plans or studies:
• Manage test execution, analyze / interpret results.
• Provide recommendations for further development or for production release / introduction.
• Formalize related internal and external (toward customers) reports and presentations
• Lead or contribute to Failure Analysis and Corrective actions definition in case of defects during Development or Production.
• Develop / optimize test capabilities according to evolving requirements of products / processes.
• Knowledge management – Expertise sharing.
• Support and ensure timely completion of qualification and failure analysis activities.
• Maintain and establish the Lab quality documentation system and lab activities database.
• Support any other special projects as specified, as and when.

Requirements:

• Degree/Diploma in Engineering/Quality Engineering/Chemistry/Materials Science.
• At least 2 years of working experience in test laboratory or manufacturing quality assurance environment. Experience in smart card manufacturing will be added advantage.
• Handling both internal and external customer request, with high interpersonal skills which permit successful management of all test and analysis requests. Independent, approachable and analytical
• Work well in highly pressurizing environment
• Analytical and Methodological skills. Rigor, integrity, independence and intellectual curiosity.
• Fluent in English, both verbal and written communication skills
• Demonstrates great maturity and holds a very high degree of integrity, confidentiality and discretion. And also with the ability to liaison and communicate with all levels of people.

Thales Singapore Engineering Competence Centre (ECC) is a well-established R&D and engineering center serving major customers worldwide in Digital Identity and Security domains ranging from mobile connectivity, IoT, banking & payment to government solutions.

Thales DIS Digital Payment business line is seeking a mobile developer for our successful Mobile payment product.

Thales DIS -Digital Payment offers a simplified digital experience solution for proximity payment and e-commerce, allowing banks and businesses to offer a multi-channel and multi-device payment experience. This sophisticated solution that involves multiple web services and clients, offers a single platform that provides ready-to-eat, easy-to-integrate services while ensuring best-in-class security.

Responsibilities:

• Participate in design, implementation, and validation of mobile SDK and application within the R&D project team structure in accordance with institutionalized processes and delivery standards
• Participate in the design and development of mobile SDKs
• Contribute to the improvement of existing technology platform/baseline and development methodology through prototyping and patent proposal
• Troubleshoot and SL3 support for our customers

Requirements:

• Degree in Information Security / Electrical/Electronics/Computer Engineering, or related fields.
• Strong knowledge of mobile development in Android, especially on relevant core platform technologies.
• Proficient in Java, Kotlin
• Experienced working with mobile technologies
• Proficient in native development is a plus
• Knowledge on iOS is a plus
• Strong interest in mobile applications ecosystem
• Knowledge of OO design and programming skills
• Knowledge of unit testing and test automation
• Experience with continuous integration and build automation Jenkins and Gradle
• Motivated self-starter, strong logical, creative problem-solving skills and excellent analytical skills

Responsibilities:

Corporate Secretary

• Manage all local corporate secretarial work for a portfolio of about +25 entities incorporated in various Asia countries (ie. Singapore, Indonesia, Thailand, Malaysia, Vietnam, Philippines, etc.) in compliance with all relevant local laws and regulations.
• Liaise with & give instructions to corporate secretarial agents & other relevant government authorities
• Monitor deadline for statutory filings (eg. annual returns, etc.) and generally compliance with relevant Companies Act
• Co-ordinate/Liaise with other in-house departments (ie tax, finance, treasury, etc.) to ensure smooth running of the day-to-day administrative and corporate secretarial related matters
• Maintain and timely update the secretarial database (eg. registration certificate, business license certificate, etc.)
• Prepare & Circulate resolutions, board meeting of directors and shareholders and ensure timely signing
• Update from time to time any movements and/or changes in the organization (eg. change of name, registered address, change of directors, etc.)
• Prepare & implement automatic resignations in respect of all directors in all entities in South East Asia and Taiwan
• Check the invoices for the services rendered by the corporate secretarial agents
• Develop efficient and effective system for the management of corporate secretarial procedures
• Consolidate corporate secretary information for all Asia entities (about 60 entities in total)
• Provide regular updated corporate secretary reports & legal structure chart to the French headquarters
• Handle notarization of legal documents upon request
• Support the Legal counsel in charge of the legal restructuring works

Compliance & Governance

The Jobholder will also be a key player in the implementation of the Ethics & Compliance standards of Thales Group and, as such, will contribute to the evolution of its organization as well as its way of working in order to take into consideration the evolutions of its environment, new laws & regulations, and the best ethical and governance practices.

Therefore, the Jobholder will be responsible to actively contribute to the implementation of Thales Group ethics & compliance standards in the Regions and as such, will be in charge, in particular, of the following:

• Perform, analyze, implement and update the screening and due diligence files of any Third Party with whom Thales wishes to enter into a contractual relationship, in close coordination with the competent Compliance Officer as well as all the other relevant stakeholders (i.e. business capture leaders, country directors, and all relevant local functions and concerned Thales business units) in accordance with the applicable Third Party Integrity Assessment Instruction;
• Actively contribute and participate to the deployment throughout the Regions of the anti-corruption, ethics & compliance program and training plan, i.e. code of conduct, gifts and hospitality instruction, community investment, sponsorship, corporate membership instruction, compliance tools and platforms deployment, etc.
• With the support of the Compliance Officer and of the Correspondents, assist in the deployment and implementation of the other Group compliance pillars’ programs (Trade Compliance, Anti-trust and Competition laws, Personal Data Protection) in the Regions;
• Follow-up the companies of her portfolio business evolution to ensure delegation of authorities are up to date and consistent with the current activities,
• Report to the Compliance Officer any identified situations of non-compliance which would require the definition of a corrective action plan and/or a reporting to Chief Compliance Officer and VP Legal & Contract of TNSEA
• Support the Compliance Officer in addressing the internal control requirements, the audit reviews, corporate law, governance and compliance aspects for all the entities falling with the Regions scope

Requirements:

• At least a Master’s degree in Law and, eventually, ICSA or equivalent qualifications
• More than 10 years professional experience in corporate secretarial function and compliance matters, in house legal department or law firm
• Good command of English language, verbal and written
• Experienced user of Microsoft Office Applications
• Strong oft skills: rigorous, precise, organized, pro-active, research-oriented strong team player, solutions oriented, and logic, ability to work independently
• Ability to navigate in a global complex structure
• Good and effective communication skills as well as good inter-personal and inter-cultural awareness and interest to work in diverse teams

As an Embedded Software Engineer, you will participate in the design, implementation, validation and deployment of the smartcard operating systems and applications embedded within electronic identity documents such as ePassports, eID, and healthcare documents.

Responsibilities:

• Develop, validate, and deploy new software components (e.g., advanced software security mechanisms, biometric authentication and signature, hardware abstraction layer for new target chips) for embedded operating systems and applications.
• Implement state of the art cryptographic protocols and security counter-measures, and contribute to product security certifications (Common Criteria, FIPS).
• Perform maintenance on products, in-house, and third-party tools whenever required.
• Protect the company’s IP and propose patents.
• Contribute to continuous product and development methodology improvement.
• Work within a project team with an agile approach to software development.

Requirements:

• Degree in Electrical/Electronics/Computer Engineering, or related fields.
• Proficient in C/Java programming languages. Knowledge on Assembly, VB.Net is a plus.
• 1st professional experience or internship within embedded software development area, with hands-on experience in compilers, simulators/emulators is preferred.
• Knowledge on embedded technologies/ecosystem, software security, or JavaCard is a plus.
• Autonomous and rigorous with good communication and collaborative skills.

Other information:

• Working Location: One North
• Working Hours: Monday - Friday, 9am - 6pm

Responsibilities:

• Daily handling of escalation tickets
• Bugs follow-ups with R&D
• Consultation and assistance to team members about their cases (issues)
• Participate in Product Development meetings and push forward supportability tools and capabilities
• Product Design / Improvement / Supportability
• Product Development meetings attendance - sprint planning, delivery meetings, Product design meetings
• Data mining – Product Development queries, tickets analysis, etc.
• Submit new required support tools for various customer success teams
• Fasttrack/support tools mapping
• Product SMEs (Subject Matter Experts) for major features
• Providing supportability updates via Emails / Knowledgebase articles
• Training for internal teams
• Consultation for other teams / Product Development/ Technical Account Managers / Managed Services /Sales.
• Tools creation (scripts)

Requirements:

• Degree in Computer / Network / Software Engineering or equivalent
• Experienced in preparing escalations for R&D review / working with R&D to resolve issues / reproducing customer issues / applying and testing hotfixes / using debug commands and tools to isolate issues
• Networking knowledge in Internet environment (TCP/IP, HTTP, DNS, HTTPS/SSL/TLS, Layer2 thru Layer7, load balancing, proxies)
• Experienced with analyzing Wireshark/TCP-dumps and Debugging tools such as Burp/Fiddler/Postman
• Good knowledge of SQL protocol and databases
• Solid/Admin level Experience with different OS, Unix, Linux, and Windows
• Working Knowledge in programming or ability to read/write pseudo code, as well as scripting languages - Python/Bash/etc, and Regex
• Have the ability to prioritize based on facts and problem severity and/or business impact