Who is Tenable?
Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
The Technical Support Engineer provides consistent, world-class support for Tenable cybersecurity products (Tenable Holdings Inc, NASDAQ: TENB). In serving as the primary liaison between the company and customer, the TSE resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex, multi-faceted customer deployments.
Our TSEs possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The TSE is a hands-on customer-facing role that provides support for Tenable’s entire product suite; including Nessus Professional, Tenable.io, Tenable.sc, Tenable.ot, Tenable.ad, Log Correlation Engine, Container Security, Nessus Network Monitor and Web Application Scanning. Questions come from a wide variety of sources including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.
Your Opportunity:
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Serves as the primary technical liaison between the customer and Tenable internal groups (Product Management, R&D, etc) for technical issues
- Analyse and clarify customer technical inquiries
- Analysing vulnerability scan results, system audits, and log events
- Recreating customer software issues in a lab environment
- Ensure customer feedback is properly channeled into Product Management and Research & Development
- Maintaining in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
What you'll need:
- Bachelor’s degree in IT or Computer Science (or equivalent experience)
- Experience required 4 to 12 years of
hands-on
proven experience in field engineering or technical support in Support/Professional Services/Technical Account Manager
- 4+ Years of Customer Support with a hi-tech company
- A passion for making customers successful
- Experience working with Enterprise customers around the world
- Excellent verbal and written communication skills in English is must. Mandarin language skills look upon favourably.
- Strong knowledge/experience in: Linux and Windows Server Administration and Configuration
- Windows Active Directory
- Network administration, Firewall Configuration, and strong knowledge of TCP/IP
- Extensive experience with diagnostic tools such as Wireshark, etc to analyze packet captures (pcaps)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
- Log File Analysis Experience
- Working Knowledge of Firewalls
- CVE's and Security Bulletins
- Either professionally or in an academic setting, using Nessus and/or other vulnerability management and cybersecurity tools
- Monthly availability to work weekends (8am-4:30pm) and Holidays is also required
If you’ve reached this point, and you’re still not sure if you should apply…..Just do it! We’re human and we don’t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that’s a good thing! If you’re coming from outside of the cyber industry - great! If you’re looking to try something new - awesome! All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
