Total 9 job vacancies by Shan You

Purpose of Job:

· To design. implement, monitor and evaluate programs pertaining to the Wellness Community.

· Donor, partner and volunteer engagement and management.

Key Responsibility areas:

Programmes Scope

· Design, implement, monitor and evaluate programs.

· To deliver programs, activities and support assistance initiatives for participants who attend Shan You Wellness Community activities.

· To organize lifestyle activities that enhance psycho-social and mental health.

· To organize programmes on professional training.

· To increase knowledge and skills to improve the self-management of elderly. Improve the quality of life of the elderly by focusing on mental and physical health and help the elderly to have greater control over their daily functioning.

· Review and lead assistance schemes like the food rations, community meals distribution and befriending schemes.

· Keep proper records and provide timely records and updates to management.

· Provide updates on stock inventory and track distribution of supplies, proper record of stock inventory and track distribution of supplies.

Fundraising Scope

· To conceptualise, develop, implement, monitor and evaluate fundraising initiatives and strategies

· Manage and execute fundraising projects with budget and schedule

· Build and strengthen collaborative relationships with donors, partners and volunteers.

· Implement cloud-based Donor Management solutions to improve operational efficiency and IT security of organization’s donor management database.

· Raise funds by sourcing for sponsorships and donations from individuals and corporate

· Write proposals and appeal letters that could attract donors, including application for funding grants

· Prepare and give presentations to potential individual and corporate stakeholders

· Maintain and grow database of sponsors and donors to advance digital donations

· Develop and coordinate web-based fundraising and merchandise sales

· Ensure compliance with corporate governance, Charities Regulation and regulatory requirements of the agency and Singapore law

· Network with stakeholders, community partners, social and welfare service agencies

· Conduct outreach talks to the public and corporates

· Plan and organise outreach activities, project and events

· Raise funds by sourcing for sponsorships and donations from individuals and corporate

· Assist in funding application by providing statistics and costing budget

Volunteer Scope

· Conceptualise and implement volunteer programmes/events within budget, funding mechanism and timeliness.

· Build and strengthen collaborative relationships with donors, partners and volunteers.

· Implement cloud-based Volunteer Management solutions to improve operational efficiency and IT security of organization’s volunteer management database.

· Match volunteers to organisation needs and volunteer interests.

· Develop effective strategies to recruit new volunteers, conduct screening, interview and orientation.

· Identify suitable and effective training platforms for volunteers and train staff on volunteer management.

· Plan and organise formal and informal engagement programmes for volunteers including annual volunteer appreciation event.

· Manage volunteer registration, resource allocation, duty roster and track participation.

· Supervise volunteers and manage their service quality.

· Raise the awareness of organisation volunteer programmes.

· Develop and maintain volunteer programme materials, such as application forms, policies and procedures, orientation handbook, etc.

· Manage volunteer communication collaterals, such as emails, EDM, event invitation, newsletter, etc.

Assist in Reception/Front Desk operations.

Perform any other duties as assigned.

Requirements:

· Minimum 1-3 years of relevant work experience in programme management. Minimum 1-2 years in social service agencies/IPC charities is preferred.

· Minimum Diploma in related fields. Bachelor’s Degree Preferred.

Other Requirements:

· Good oral and written communication skills.

· Possess problem-solving, critical thinking and decision-making skills.

· Passionate in working with stakeholders and good interpersonal skills.

· Committed to contribute to the social cause

· Willing to learn and be guided.

· Good stakeholder and programme management skills.

· Able to work effectively independently and as part of a team.

· Effective time management

Purpose of Job:

· To provide administrative support and support for the clinical and counselling services and programmes.

Key responsibility areas

Provide front reception support

· Manage, attend to and respond to enquiries from the public and clients relating to the clinical and counselling services and programmes at front desk, and via emails and telephone calls.

· Coordinate the scheduling of counselling sessions and the booking of counselling rooms between counsellors and clients.

· Attend to and provide support to clients when they arrive at the centre.

· Provide support to clients on clinical and administrative areas

Provide back-end reception support

· Update and maintain the case registry for counselling clients.

· Manage the safe-keeping, storage, and retrieval of counselling case files.

· Maintain the availability of counselling and/or client forms.

· Manage the out-going and in-coming mails of the centre.

· Update and maintain the counselling session and room booking schedules to facilitate the scheduling of clients.

· Conduct booking and setting up of rooms at the centre for counselling sessions, meetings, programmes, training workshops, clinical supervisions, etc.

· Provide accurate and timely quarterly submissions of outcome indicators to NCSS via the EPES.

· Provide administrative support in all areas of reception related tasks

Implement finance administration

· Manage financial and payment matters relating to counselling clients, training workshop participants, programme participants and others (e.g., donors).

· Work with the Finance Executive and/or Executive Director to ensure the proper handover of all payment and donation received.

· Issue official receipts and maintain proper documentation for payment received in a timely manner.

· Ensure proper administrative steps for all activities involving payments and donations.

Provide administrative and secretarial support to Director

· Manage and update services, programmes, workshops, and events on notice boards and public areas at the centre.

· Assist with the procurement, requisition, and/or purchase of items relating to the clinical and counselling services and programmes.

· Manage the purchase and sales and/or maintain an inventory for counselling and client resources (e.g., books, CDs).

· Manage IT matters relating to the clinical and counselling services.

· Perform any other duties as assigned by the Clinical Director.

2. Requirements

Experience:

· At least 1-2 years of administrative work experience is preferable

Qualifications:

· Must possess 'A', 'O' level and ‘N’ level

Other Requirements:

· Good communication and client orientation for front ending with clients

· Good interpersonal skills and emotional quotient for first line of communication

· Act as brand ambassadors of the Shan You brand with clients

3. Competencies

· Professional Mastery (F)

o Display a basic understanding of functional theories, concepts and methodologies required to deliver results on the job

o Undertake basic or routine tasks under supervision and technical direction

o Adhere to project and quality standards within own scope of work

o Make requirements and needs clear

· Commit to Social Vision (F)

o Align to social work values and ethics

o Act consistently according to social work values and share honest information/ comments about the situation even when the message may not be especially welcomed

o Adhere to code of conduct, business practices and standards, and professional/statutory requirements

· Build Collaborative Networks (F)

o Build and sustain collaborative working relationship with team members/ key social service partners

o Cooperate with team members/ key social service partners to deliver social service outcomes

o Respect the views and opinions of others to maintain smooth working relationships

· Attuned to Clients' Interest (F)

o Take personal responsibility in helping clients address short-term needs

o Possess cultural understanding and social sensitivity

· Decision Making (F)

o Make timely decisions based on available information and evaluation of available alternatives, resources and consequences within own scope of work, and consult others if appropriate

o Generate solutions for familiar problems in own scope of work in a timely manner, based on a thorough analysis of the facts and root causes of the problem

· Evaluate and energise self (F)

o Understand self, personal values, beliefs and the way these impact the working relationship with clients

o Understand personal strengths and apply them skilfully

o Understand limits and when to seek help

o Engage in self-care and active learning

Purpose of Job:
Design, implement, monitor, and evaluate programs for the Shan You, focusing on fundraising, donations, partnerships, and volunteer engagement.

Key Responsibilities

Fundraising Management

• Design, implement, and evaluate fundraising initiatives and strategies.
• Oversee and execute fundraising projects within budget and timelines.
• Cultivate and strengthen relationships with donors, partners, and volunteers.
• Implement cloud-based Donor Management solutions to enhance operational efficiency and data security.
• Source and secure sponsorships and donations from individuals and corporations.
• Draft proposals, appeal letters, and grant applications.
• Deliver presentations to potential individual and corporate donors.
• Maintain and grow a database of sponsors and donors, advancing digital fundraising efforts.
• Develop and coordinate web-based fundraising and merchandise sales initiatives.
• Ensure compliance with corporate governance, Charities Regulations, and Singapore law.

Volunteer Management

• Design and support volunteer programs/events within budget, funding, and timeline constraints.
• Implement cloud-based volunteer management solutions for efficiency and data security.
• Match volunteers with organization needs and their areas of interest.
• Develop recruitment strategies, and conduct volunteer screening, interviews, and orientations.
• Identify and coordinate training platforms for volunteers and staff on volunteer management.
• Plan and organize formal and informal volunteer engagement programs, including an annual volunteer appreciation event.
• Carry out volunteer registration, resource allocation, duty rosters, and participation tracking.
• Supervise volunteers to ensure service quality.
• Promote organization’s volunteer programs and develop program materials, such as application forms, policies, and orientation handbooks.
• Develop and maintain volunteer communication materials, including emails, EDMs, event invitations, and newsletters.

Community Engagement & Communication

• Engage with online communities across all platforms and monitor conversations using social media tools.
• Participate in planning, design, and production of publicity materials.
• Update corporate websites and social media platforms regularly.
• Manage public and media relations, and handle corporate communications on platforms such as Facebook, Twitter, Instagram, and newsletters.
• Provide support for presentations to promote organizational services and programs.
• Network with stakeholders, community partners, and social welfare service agencies.

Additional Duties:

• Perform any other assigned duties as needed.

Requirements:

• 2-3 years of relevant experience in community partnerships, fundraising, or social service agencies/IPC charities preferred.
• Diploma / Bachelor degree in related field.

Other Skills:

• Strong relationship-building skills, with confidence in communication and presentations.
• Excellent organizational and planning abilities.
• Proficiency in problem-solving, critical thinking, and decision-making.
• Ability to manage multiple projects and deadlines effectively.
• Strong interpersonal skills and passion for stakeholder engagement.
• Willingness to learn and adapt.
• Experience in stakeholder and event management.
• Ability to work independently and as part of a team.

Key Responsibility areas:

Programmes Scope

· Design, implement, monitor and evaluate programs.

· To deliver programs, activities and support assistance initiatives for participants who attend Shan You Wellness Community activities.

· To organize lifestyle activities that enhance psycho-social health.

· To increase knowledge and skills to improve the self-management of elderly. Improve the quality of life of the elderly by focusing on mental and physical health and help the elderly to have greater control over their daily functioning.

· Review and lead assistance schemes like the food rations, community meals distribution and befriending schemes.

· Keep proper records and provide timely records and updates to management.

· Provide updates on stock inventory and track distribution of supplies, proper record of stock inventory and track distribution of supplies.

Fundraising Scope

· To conceptualise, develop, implement, monitor and evaluate fundraising initiatives and strategies

· Manage and execute fundraising projects with budget and schedule

· Build and strengthen collaborative relationships with donors, partners and volunteers.

· Implement cloud-based Donor Management solutions to improve operational efficiency and IT security of organization’s donor management database.

· Raise funds by sourcing for sponsorships and donations from individuals and corporate

· Write proposals and appeal letters that could attract donors, including application for funding grants

· Prepare and give presentations to potential individual and corporate stakeholders

· Maintain and grow database of sponsors and donors to advance digital donations

· Develop and coordinate web-based fundraising and merchandise sales

· Ensure compliance with corporate governance, Charities Regulation and regulatory requirements of the agency and Singapore law

· Network with stakeholders, community partners, social and welfare service agencies

· Conduct outreach talks to the public and corporates

· Plan and organise outreach activities, project and events

· Raise funds by sourcing for sponsorships and donations from individuals and corporate

· Assist in funding application by providing statistics and costing budget

Volunteer Scope

· Conceptualise and implement volunteer programmes/events within budget, funding mechanism and timeliness.

· Build and strengthen collaborative relationships with donors, partners and volunteers.

· Implement cloud-based Volunteer Management solutions to improve operational efficiency and IT security of organization’s volunteer management database.

· Match volunteers to organisation needs and volunteer interests.

· Develop effective strategies to recruit new volunteers, conduct screening, interview and orientation.

· Identify suitable and effective training platforms for volunteers and train staff on volunteer management.

· Plan and organise formal and informal engagement programmes for volunteers including annual volunteer appreciation event.

· Manage volunteer registration, resource allocation, duty roster and track participation.

· Supervise volunteers and manage their service quality.

· Raise the awareness of organisation volunteer programmes.

· Develop and maintain volunteer programme materials, such as application forms, policies and procedures, orientation handbook, etc.

· Manage volunteer communication collaterals, such as emails, EDM, event invitation, newsletter, etc.

Assist in Reception/Front Desk operations.

Perform any other duties as assigned.

Requirements:

· Minimum 1-3 years of relevant work experience in programme management.

· Minimum 1-2 years in social service agencies/IPC charities is preferred.

· Minimum Diploma in related fields. Bachelor’s Degree Preferred.

· Proficient in Microsoft Office skills

· Good in social media skills

Other Requirements:

· Good oral and written communication skills.

· Possess problem-solving, critical thinking and decision-making skills.

· Passionate in working with stakeholders and good interpersonal skills.

· Committed to contribute to the social cause

· Willing to learn and be guided.

· Good stakeholder and programme management skills.

· Able to work effectively independently and as part of a team.

· Effective time management

· To provide administrative work and support for clinical and counselling services and programmes.

· This is a 4 working days per week role, with Saturdays availability preferred.

Provide front-end client support

· Manage and respond to enquiries from the public and clients relating to the clinical and counselling services and programmes at front desk, and via emails and telephone calls.

· Coordinate the scheduling of counselling sessions and the booking of counselling rooms between counsellors and clients.

· Attend to clients when they arrive at the centre.

· Assist clients with the filling of various client forms (e.g., Client Commitment Form).

Provide back-end client support

· Update and maintain the case registry for counselling clients.

· Manage the safe-keeping, storage, and retrieval of counselling case files.

· Maintain the availability of counselling and/or client forms.

· Manage the out-going and in-coming mails of the centre.

· Update and maintain the counselling session and room booking schedules to facilitate the scheduling of clients.

· Conduct booking and setting up of rooms at the centre for counselling sessions, meetings, programmes, training workshops, clinical supervisions, etc.

· Provide accurate and timely quarterly submissions of outcome indicators to NCSS via the EPES.

Support finance administration

· support financial and payment matters relating to counselling clients, training workshop participants, programme participants and others.

· Work with the Finance Executive and/or Senior Finance Executive to ensure the proper handover of all payments and donations received.

· Issue official receipts and maintain proper documentation for payment received.

· Ensure proper handling of donation box.

Provide administrative and secretarial support

· Manage and update services, programmes, workshops, and events on notice boards and public areas at the centre.

· Assist with the procurement, requisition, and/or purchase of items relating to the clinical and counselling services and programmes.

· Manage the purchase and sales and/or maintain an inventory for counselling and client resources

· Manage IT matters relating to the clinical and counselling services.

· Perform any other duties as assigned by the Clinical Director.

Other Requirements:

· Good communication and client orientation for front ending with clients

· Good interpersonal skills and emotional quotient for first line of communication

Primary responsibilities – Fundraising Management

· To conceptualise, develop, implement , monitor and evaluate fundraising initiatives and strategies

· To manage and execute fundraising projects with budget and schedule

· To raise funds by sourcing for sponsorships and donations from individuals and corporate

· To write proposals and appeal letters that could attract donors, including application for funding grants

· To prepare and give presentations to potential individual and corporate stakeholders

· To maintain and grow database of sponsors and donors to advance digital donations

· To develop and coordinate web-based fundraising and merchandise sales

· To ensure compliance with corporate governance and regulatory requirements of the agency and Singapore law

Secondary responsibilities - Volunteer Management

· To conceptualise, develop, implement , monitor and evaluate volunteer programmes/events within budget, funding mechanism and timeliness.

· To match volunteers to organisation needs and volunteer interests.

· To develop effective strategies to recruit new volunteers, conduct screening, interview and orientation.

· To identify suitable and effective training platforms for volunteers and train staff on volunteer management.

· To plan and organise formal and informal engagement programmes for volunteers including annual volunteer appreciation event.

· To manage volunteer registration, resource allocation, duty roster and track participation.

· To supervise volunteers and manage their service quality.

· To raise the awareness of organisation volunteer programmes.

· To develop and maintain volunteer programme materials, such as application forms, policies and procedures, orientation handbook, etc.

· To manage volunteer communication collaterals, such as emails, EDM, event invitation, newsletter, etc.

Secondary responsibilities – Community Engagement via Communication

· To proactively interact with online communities across all platforms and using social media monitoring tools to monitor conversation and report on metrics

· To involve in planning, design and production of publicity materials

· To maintain and provide updates to Corporate websites and social media platforms.

· To manage all public and media relations and corporate communications functions which include social media outlets such as Facebook, Instagram, newsletter, press release, etc.

· To provide support and conduct presentation to promote the services and programmes of organisation

· To network with stakeholders, community partners, social and welfare service agencies

· Perform any other duties as assigned by the Executive Director

Other Requirements

• Good and written communication skills.
• Passionate in working with stakeholders with good interpersonal skills.
• Willing to learn and be guided.
• Good stakeholder and event management skills.
• Able to work effectively independently and as part of a team.

Qualifications:

- Bachelor’s degree in related field.

- 3 - 5 years of relevant work experience in community partnership and fundraising in social service agencies/IPC charities preferred

We are seeking a versatile and dynamic Finance Executive to join our team. In this role, you will be an integral part of our organization, reporting directly to the Executive Director (ED). Your primary responsibilities will include handling the accounting needs of our organization.

Handle accounts and budget

· Responsible for full set of accounts, daily accounting data entry and book keeping

· Timely preparation of invoices, payments, processing of payment documents including receipts

· Perform bank and other accounting related reconciliations

· Documentation and maintaining financial records

· Verification of all supplier's and vendor's invoices and payment instructions with appropriate documents

· Process payments for expenses in accordance with approved budget

· Audit of fixed assets and reconciliation

· Preparation of audit and liaison on audit schedule. AR/AP ageing List, Accruals, Prepayment, Fixed Asset and any others relating to accounting matters. Liaise with external accountants for preparation of annual report and audit

· Liaise with IRAS, NCSS, MSF and other Authority on financial matters

· Assist with preparation of yearly budget and quarterly analysis budget variances

Perform donation-related financial activities

· Ensure public donation / grants are correctly booked into account with its designated purpose.

· Ensure proper handling of donation box and assist with cash counting

· Responsible for completion and timely submission of yearly donation record to Inland Revenue Authority of Singapore

· Ensure timely and accurate preparation of management reports and submission of IPC Donation Receipts

Conduct financial reporting

· Provide accurate and timely management reports to Executive Director for their necessary action / decision making.

· Filing of Audited Accounts and Annual Report to ROS, Charity Council and NCSS

· Determine content and assemble data to prepare monthly reports for review

· Ensure timely submission of financial reports

· Perform any other duties as assigned by the Executive Director

About The Role

• Design, implement, monitor and evaluate programs.
• To deliver programs, activities and support assistance initiatives for participants who attend Shan You Wellness Community activities.
• To organize lifestyle activities that enhance psycho-social health.
• To increase knowledge and skills to improve the self-management of elderly. Improve the quality of life of the elderly by focusing on mental and physical health and help the elderly to have greater control over their daily functioning.
• Review and lead assistance schemes like the food rations, community meals distribution and befriending schemes.
• Keep proper records and provide timely records and updates to management.
• Provide updates on stock inventory and track distribution of supplies, proper record of stock inventory and track distribution of supplies.
• Source for sponsorships and donations (cash/in-kind) to meet the supplies required by clients together with the Community Partnerships team.
• Manage and engage volunteers together with the Community Partnerships team.
• Perform any other duties as assigned.

Candidate Requirements

• Minimum Diploma in related fields (e.g. social work, community services). Bachelor’s Degree Preferred.
• Minimum 3 years of relevant work experience in programme management. Minimum 2 years in social service agencies/IPC charities is preferred.
• Good oral and written communication skills.
• Passionate in working with stakeholders and good interpersonal skills.
• Committed to contribute to the social cause.
• Willing to learn and be guided.
• Good stakeholder and programme management skills.
• Able to work effectively independently and as part of a team.
• Proficient in Microsoft Office applications.
• Willing to work on Saturdays.

The Senior/Executive, Community Partnerships shall be responsible for executing programmes pertaining to fundraising and donor, partner and volunteer engagement and management.

Roles & Responsibilities

• Execute fundraising initiatives, focusing on digital fundraising projects, to improve service continuity.
• Build and strengthen collaborative relationships with donors, partners and volunteers.
• Implement programmes to recruit, engage and manage volunteers.
• Create and upload content for organisation's social media platforms.
• Implement cloud-based Volunteer Management and Donor Management solutions to improve operational efficiency and IT security of organisation's volunteer and donor management database.
• Ensure compliance with Charities Regulations requirements and other requirements by the Commissioner of Charities.
• Perform any other duties as assigned.

Requirements and Competencies

• A good Bachelor degree in a related field is preferred.
• Minimum 2 years of relevant work experience in community partnerships, volunteer management and/or fundraising in social service agencies/IPC charities is preferred.
• Applicants with more years of relevant work experience may be considered for the Senior Executive position.
• Good oral and written communication skills.
• Passionate in working with stakeholders and good interpersonal skills.
• Willing to learn and be guided.
• Good stakeholder and event management skills.
• Able to work effectively independently and as part of a team.