Total 8 job vacancies by Sgs International Certification Services Singapore Pte Ltd

Job responsibilities:

The main objective of this role is to improve the sales of the business. The marketing strategy should encompass the core services of BA i.e. – Certification, Training, Sustainability.

1. Market Share Analysis & Growth:

• Conduct market research and analysis to identify target audience, competitor and industry trends
• Quantify and analyse SGS Business Assurance’s current market share across key sectors.
• Identify growth opportunities and develop strategies to capture new markets.
• Conduct competitor analysis and benchmarking.

2. Marketing Strategy Development and Execution

• Design and implement integrated marketing campaigns to raise awareness and drive demand for the primary services under BA
• Focus on digital marketing, social media, content marketing, and lead generation to target decision-makers in relevant industries.
• Create, build, execute and maintain marketing campaigns across the BA business
• Create, maintain and build marketing assets, including social media posts, print and digital advertising, EDMS and ad hoc collateral such as brochures, flyers and banners.
• Assist with organising, set up and promotion of in-person and online events, webinars, conferences, tradeshows, etc
• Reporting on campaign and lead performance to key stakeholders
• Optimize campaign metrics looking at where improvements can be made and recommend these
• Write effective copy for social media posts, news articles, case studies and EDMs
• Ensure brand consistency and brand guidelines are followed through communication and collateral produced
• Manage and assist with ad hoc marketing requests.
• Ensure executing digital marketing for SGS BA

3. Collaboration and Cross-Functional Communication:

• Work closely with all internal stakeholders to ensure consistent messaging and lead generation efforts.
• Partner with external stakeholders and industry bodies to elevate SGS’s presence in sustainability and ESG.
• Monitor shared marketing inbox and assist in internal communications to the wider business

4. Performance Measurement and Optimization:

• Develop and track key performance indicators (KPIs) for all marketing initiatives.
• Use data to optimize campaigns for higher ROI, improve targeting, and enhance customer engagement.
• Produce regular reports on marketing performance and market trends.

Requirements:

• Bachelor degree in Marketing/Business or equivalent
• Excellent communication skills, both written and verbal, with the ability to create persuasive and clear marketing content.
• Strong organizational skills with the ability to manage multiple projects and meet deadlines.
• Proactive, with the ability to work both independently and in a team-oriented environment.
• Proven experience in developing and executing B2B marketing strategies.
• Proven capabilities on digital marketing strategy and execution
• Experience with digital marketing tools (SEO, PPC, CRM, and social media platforms).
• Experience with marketing of sustainability or certification services is a plus.

• Conduct third party and second party audit to ensure compliance to relevant medical device quality standards and regulatory requirements.
• Ensure complete management of audits from planning, conducting audit, compliance assessment, report generation and timely submission, follow-up audits.
• Continual Improvement champion

Specific responsibilities;

• Lead audit team and conduct audit for initial, surveillance and re-certification audit in a professional manner.
• Ensure that SGS Knowledge Procedures are followed for relevant product under their expertise.
• To carry out customized audit as required by Knowledge business.
• Conduct training courses under their specialty.
• Provide market information to the management team on new market trend and business opportunities.
• Staying updated with changes in medical device regulations and standards, maintain a deep understanding of the regulatory landscape.
• To carry out any additional task as required by Operation / Certification Manager

Requirements:

• Degree in Chemistry/ Biology / Microbiology/ Food Technology / Pharmaceutical / Computer/ Software Technology (IT)/ Electronic/Electrical/Mechanical Engineering
• Diverse experience as an auditor in different industries.
• A strong understanding of relevant medical device regulations and standards is essential. Knowledge of regulatory frameworks, such as the U.S. FDA's regulations (21 CFR Part 820), ISO 13485, and other international standards, is crucial.
• 5 years full time working experience in R&D and/or QA in relevant industries.
• Preferably prior auditing experience (Example: ISO 13485, ISO 9001)
• Preferably completion of recognised ISO 9001and ISO 13485 Lead Auditor Course
• Good communication, negotiation, and interpersonal skills
• Acts quickly and decisively.
• Be able to work independently with high level of initiative and resourcefulness.
• Self-motivated, meticulous

• Contribute to the growth of BA business and to achieve the pre-set targets through robust marketing and communications strategy, plans and campaigns in place.

SPECIFIC RESPONSIBILITIES

Support marketing and Communications Strategy / Plan

• Overall marketing and communications strategy and execution plan of existing business;
• Go-To-Market (GTM) strategy and plans for new service and product initiatives.
• Ensure all planned marketing and communications campaigns and activities are executed within time-frame and budget.
• Ensure local marketing plan aligns with regional strategy, as well as the global initiatives.
• Identify, monitor and evaluate marketing KPI, and ROI for continually improvement.

Support market Research & Competitive Analysis

• Conduct market research to identifying potential new business portfolio from prospect customers.
• Gather market intelligence and competitive analysis.

Support marketing Campaigns

• Develop and execute marketing campaigns for existing and new services launches; with appropriate communication tools i.e. regular client webinars, white paper initiatives, website, email, etc.
• Conceptualise, develop and manage marketing communications materials to drive lead generation include website, newsletter, marketing assets
• Drive “through-partner marketing” campaign with identified influencer channels include associations, business partners, government bodies for demand and lead generation.

Brand, PR and Communications

• Manage and execute all internal and external for local public relations and communications to bridge internal communication gaps and improve welfare, increase local market presence and positioning.

Support Marketing monthly performance report and review”

• KPIs for lead generation: number of leads, proposal/lead ratio (%), value of proposals, conversion rate from proposals to contracts (%), value of contracts, LC vs. campaign cost.
• KPIs for awareness and lead nurturing: open rate, bounce rate, # of impressions, click through rate, etc.
• Drive lead management policies and best practices, including the proper use of Cert Net and the monitoring of the local campaigns;
• KPIs: % of open actions in Cert Net (sales management platform), CRM sales pipeline, etc.

Support event Coordination and Management

• Identify and execute events include trade fairs, seminars, user group, etc. to create brand awareness and drive sales pipelines.

Telemarketing and Database Management

• Develop and maintain a credible and effective marketing database for lead nurturing and lead generation activities.
• Develop and implement telemarketing frameworks and guidelines, including policy and procedure, workflow, documentation etc.

Customer Retention:

• Understand the Voice-of-Customer
• Understand the needs / feedback from present and potential clients, like
• Analyze the results of the regular customer satisfaction survey;
• Lost Client Analysis (i.e. understand why customers left SGS) and and win-back strategy;
• Create cross sell and up sell opportunity for existing and new products and services;

• Conduct third party and second party audit according to ISO 14001, ISO 9001, ISO 45001 standards.
• Continual Improvement champion.

Specific responsibilities:

• Lead audit team and conduct audit for initial and surveillance audit in a professional manner.
• Ensure that SGS Knowledge Procedures are followed for relevant product under their expertise.
• To carry out customized audit as required by Knowledge business.
• Conduct training course under their specialty.
• Provide market information to the management team on new market trend and business opportunities.
• To carry out any additional task as required by Operation / Certification Manager

Requirements:

• Degree in Chemistry/ Biology / Microbiology/ Food Technology / Pharmaceutical / Computer/ Software Technology (IT)/ Electronic/Electrical/Mechanical Engineering
• Diverse experience as an auditor in different industries.
• 5 years full time working experience with QA in relevant industries.
• Successfully completed IRCA accredited Lead Auditor Course (Example: ISO 9001)
• Preferably prior auditing experience (Example: ISO 14001, ISO 9001, ISO 45001).
• Added advantage if attain NEBOSH certification, Graduate Diploma in Workplace Safety and Health or WSQ Graduate Certificate in Workplace Safety and Health (Level D)
• Good communication, negotiation, and interpersonal skills
• Acts quickly and decisively.
• Be able to work independently with high level of initiative and resourcefulness.
• Self-motivated, meticulous, and committed individual who can work well under pressure and within tight deadlines.

Interest candidates, please furnish us with your most updated resume either in MS Words or PDF format preferably with the following infomation by clicking "APPLY NOW"

• Current /last drawn and expected remuneration package
• Reason for leaving for your last 3 employments

Responsibilities:

• Build strong relationships with franchisees and the teams to verify the ongoing training platform performance
• Work directly with franchisees from all brands to ensure training material is updated and relevant
• Collect feedback regularly to evaluate, improve, and fix any issues within training content and training platform
• Work closely with the International Training team and training vendor partners within various projects
• Set up training content for new countries' entries
• Continuously learn about the platform, training processes, system, and client's brands
• Ability to travel if required

Qualifications:

• A Bachelor’s degree or above
• Hands-on experience with Learning Management Software (LMS)
• Very good computer skills (skilled with Microsoft applications such as Excel is a must)
• Excellent communication and organizational skills in interacting with external people (customers, suppliers, etc)
• Ability to remain professional and courteous with customers/franchisees at all times
• Experience in training/coaching content development
• Good in English, both spoken and written
• Good analytical and problem-solving skills
• 2-4 years Training experience
• 2-4 years of experience working in an international role is preferable

• Conduct external audits and training in accordance with ISO 22000, FSSC 22000, SS444, SS590, HACCP standards.
• Assist in promoting certification services and support client management.

Specific requirements:

• Responsible for audit planning, proper execution of external audits, compliance and system reviews.
• Carry out and lead food-related audits for companies in various industries in accordance with ISO 22000, FSSC 22000, SS444, SS590 and HACCP standards.
• Conduct training under his/her specialised field.
• Develop strong working relationships with clients.
• Cultivate an engaging work environment that promotes a shared commitment to excellence for achieving the company’s quality, client service, people and financial objectives.
• Assist in promoting certification services and support client management.

Requirements:

• Possess 3 to 5 years of external audit experience in the food or related industry including at least 2 years in quality assurance or food safety functions in food production, manufacturing, retailing, inspection, enforcement or the equivalent.
• Degree in Food-related, Bio-Science or related disciplines.
• 3 to 5 years’ experience in R&D, Manufacturing and/or QA in relevant industries.
• Added advantage to have knowledge of relevant Food Regulatory requirement.
• Added advantage to have a recognised FSSC 22000 Lead Auditor Course and 2 days HACCP course with exam.
• Familiar with regulatory and reporting requirements.
• Ability to work independently, communicate effectively and possess strong interpersonal skills.
• Develop and maintain productive working relationships with clients.

Scheduling of Auditors, handle client's change and auditors schedule updating

Specific responsibilities:

General

• Attend to client's enquiries
• Retrieve phone mail message

Scheduling

• Identify jobs due for surveillance
• Confirm no outstanding invoice before scheduling
• Raise suspension form (If delay); obtain approval for suspensions raised and update CertNet
• Liaison with TE/Subcon & handle related letters & approvals, including arranging for payment
• Schedule Auditor jobs- initial, surveillance, renewal and training
• Coordinate with clients for submission of QM/QP (if off-site)
• Arrange pass for jobs in Jurong Island
• Send confirmation to client- initial, renewal, surveillance
• Arrange ferry tickets to Batam/Bintan and Malaysia (If required)
• Liaise with Affiliates for affiliates job

Auditor Schedule Update

• Update allocated auditor on CertNet
• Update CertNet on Auditor Schedule (weekly)
• Update CertNet (Change in contact/address,etc

Monthly Reporting

• Comment on Overdue Schedule, Concession, Suspension report
• Update H-drive surveillance figure
• Auditor Utilization report

Requirements:

• Min Diploma in Management or related fields
• Min 2 years of administration duties
• Proficient in MS Office, especially Excel
• Able to work independently
• Able to have good customer service skills
• Hardworking, detail and meticulous
• Good communication, negotiation and interpersonal skills
• Administration skills
• Ability to produce timely and accurate monthly report

• Conduct audit and training as per ISO 22000, FSSC 22000, SS444, SS590, HACCP
• Lead audit team when audits and conduct audit for initial and surveillance audit in a professional manner.
• Client Management and promotion of SGS services
• Ensure that SGS Procedures are followed for relevant product under their expertise.
• Provide market information to the management team on new market trend and business opportunities.
• To carry out customized audit as required by SGS business
• To carry out any additional task as required by Certification Manager
• Conduct training course under their specialty.
• Applies judgement and acts according to the SGS standards of ethics and integrity

Requirements:

• Degree in a food related or bio-science discipline, or successful completion of a food related or bio-science higher education course or equivalent.
• Minimum 5 years work experience in the food or associated industry including at least 2 years full time work in Quality Assurance or food safety functions in food production or manufacturing, retailing, inspection or enforcement or the equivalent.
• 5 years full time working experience in R&D, Manufacturing and/or QA in relevant industries.
• Preferable with prior auditing experience.
• Added advantage to have knowledge of relevant Food Regulatory requirement.
• Added advantage to have recognised ISO 22000 or FSSC 22000 Lead Auditor Course.
• Good communication skills, negotiation and interpersonal skills.
• Acts quickly and decisively.
• Be able to work independently with high level of initiative and resourcefulness
• Self- motivated, meticulous and committed individual who can work well under pressure and with tight deadlines.

Interest candidates, please furnish us with your most updated resume either in MS Words or PDF format preferably with the following infomation by clicking "APPLY NOW"