Total 153 job vacancies by ServiceNow

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We believe that diversity, inclusion, and belonging are essential to who we are, how we’ll grow, and how we’ll innovate. We remain hungry and humble. We have high expectations, and a career at ServiceNow means challenging yourself to always be better. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

This is a new role on our growing Legal team. ServiceNow is seeking a talented, highly motivated, team player to serve in the Commercial Legal Department supporting enterprise sales for ServiceNow. This is a great opportunity to work on cutting-edge issues in an exciting, fast-paced environment. This is a full-time position and is based in our Tokyo office.

What you get to do in this role:

RESPONSIBILITIES:

• Review and negotiate complex enterprise customer and partner agreements that meet the company’s requirements under its policies, including those for risk tolerance, while working collaboratively with the business team, including various executives.
• Collaborate with finance, sales operations, deal desk, product operations, support, security and other business units at all levels throughout the organization to ensure that agreements adequately protect the company’s interests.
• Support the continuous improvement of standard forms of agreement and legal processes.
• Be a trusted business partner, responding in a timely and productive manner to requests from internal customers.
• Counsel internal customers regarding company policies, legal issues, compliance issues and risk tolerance.

Your Responsibility:  

What you get to do in this role:

Brand Strategy  

• Accountability for brand health metrics and brand’s impact to the business success in Japan. 

• Be the feedback loop between regional teams in Japan and our Brand Team located in US, to inform the global evolution of brand to support business goals and best-in-class Customer & Employee experiences. 

• Engage with Japanese Strategy, Marketing and Comms leaders to align brand strategy to business goals. 

• Accountability for driving a globally consistent brand experience throughout Japan, while ensuring the brand flexes to be relevant to cultural nuances. 

• An integral member of both the Global Brand and Japan Marketing Leadership Teams 

Planning + Strategy 

• Work closely with our Brand Strategy, Creative, Media and Field Marketing leadership and other executives to align localized strategies, objectives and activities. 

• Collaborate with leadership to develop annual and multi-year objectives that align with company-wide goals. 

• Create any number of complex business case-type presentations – analyzing data, determining how best to present the information, and creating the slides. 

• Be in the know; attend high-level meetings with our executive team from which you will develop actions, strategies and deliverables. 

• Work with Brand leadership to optimize program spend mix planning & budgeting, head count planning and modeling. Requires tight collaboration with finance FP&A, HR as well as Marketing Operations. 

• Engage across the organization to understand business needs, while deepening an understanding of our brand purpose, promise and personality. 

• Set strategic priorities and roadmaps that influence how we evolve and extend our brand in Japan. 

• Drive the selection and training of agencies. Build a sustainable process that drives agility, innovation and quality. 

• Lead brand audits to measure consistency across key touchpoints with insights that will impact customer and employee experiences. 

Advertising 

• Partner with Brand Strategy, Creative, Media, Sponsorships, and digital marketing peers from HQ and in region to help build the local advertising (Creative and Media) campaign 

• Lead and manage our media and creative agencies in geo, and our in-house digital teams to build an integrated full-funnel advertising campaign 

• Partner with agency to execute offline media and our internal Digital Acquisition team to execute online strategies.  

• Own and lead our strategic content partnerships including media partnerships (Nikkei.)  

• Work with cross-functional teams (Creative, Corporate Comms, Social, Field, Sales Enablement, etc.) to build integrated go-live comms plan in support of campaign launches 

• Ensure all campaigns are aligned with business objectives, delivered effectively, and within budget  

• Partner with Marketing Operations on measurement and provide analysis and reporting of each campaign, including insights and optimization recommendations 

• Help to recruit, train and develop a team 

Operations 

• Drive key initiatives for Chief Brand Officer and CMO. These include corporate, marketing and cross-department within marketing projects. Requires defining and leading cross-functional teams. 

• Drive and support operational meetings. Including Annual Operating Planning, Global Marketing & Campaign Planning, Quarterly. Business Reviews (QBRs), Board meetings, All Hands meetings, staff meeting and other communication events.    

• Identify and take on ad hoc strategic projects. 

Communications 

• Work closely with strategic marketing and corporate communications to drive marketing executive internal and external facing communications.   

• Communicate Brand priorities, activities, and results to the larger organization, while ensuring deliverables are met 

• Recommend communication opportunities.  

Critical Success Behaviors 

• Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. 

• Flexibility and Adaptability – Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed. 

• Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. 

• Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. 

• Organizational Savvy and Politics – Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels. 

• Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations. 

What you get to do in this role:

• Design and develop the event marketing strategy and run the program(such as World Forum Tokyo) with operational excellence. 
• Plan and manage the project and its cost appropriately.
• Leverage (HQ led) global event such as Knowledge run by global marketing team.  
• Align with sales and other stakeholders to create enablement plans.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

ServiceNow is looking for a Global Account Solution Consultant to focus on the all global opportunity for specified Global Account in Telecommunication Industry and establish relationships with customers and prospects in that account for the global market.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting ITX, Employee Workflow, Customer Workflow Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

The focus will be on the global business for specified Global Account in Telecommunication Industry where ServiceNow is launching vertical solutions that strengthen our value proposition.

Role Expectations:

· Orchestrate and lead the core and global internal technical resources in the execution of the global account plan including technical strategies and solutions.

· Buildcredibilityandtrustwiththecustomer’stechnicalleadership(e.g.CTO,CIO).

· Expert in the customer’s business, industry and global operations in order to support the technical strategy and execution.

· Ensure sharing and collaboration for opportunities, innovations and adoption to support technical pipeline development and account growth.

· Supports adoption, usage and optimization of ServiceNow licenses within the global account in order to deliver the greatest value and secure “stickiness”.

Responsibilities:

· Engage with customer executives to identify business pain points and opportunities and translate those into technology solutions.

· Drive development of the technical aspects of the global account planning collaboration with geo-based teams.

· Interlock with geo SC managers to manage account resource alignment, coverage and priorities.

· Lead, maintain and monitor global technical documentation and communication channels to ensure “everything is connected”.

· Cultivate geo-based SC resources and monitor performance.

What you get to do in this role:

• Lead and grow our go-to-market partnership with strategic partners in the Nordics
• Manage a team of Partner Managers across Sweden, Denmark, Norway, and Finland.
• Increase ServiceNow’s Annual Contract Value (ACV) influenced by the strategic partners
• Manage key partnership areas with strategic partners namely - strategy development, stakeholder engagement plans, joint offerings, tactical execution and alignment of go-to-market functions
• Be ServiceNow’s advocate for strategic partner differentiated offerings and value
• Facilitate and co-ordinate go-to-market and internal supporting resources (incl. legal, finance etc.) to deliver desired outcomes
• Conduct day-to-day program management with relevant internal and IBM stakeholders; play a ‘quarterback’ role to manage competing cross-functional priorities
• Work closely with the executive team and internal functional leaders to drive action and build world class execution capability
• Build and maintain activity and performance reports and dashboards

This Solution Architect, Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).

Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners.

What you get to do in this role:

• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customer’s technology landscape, while informing customer on governance best practices
• Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
• Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organisations
• Establish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
• Promote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
• Up to 20% travel annually, driven by customer needs and internal meetings

What you get to do in this role:

• Provide business and technical leadership to our Consultants, Customers, and Partners – often in a billable capacity within an engagement, guiding the team and customer to a prescriptive solution design and manage through the technical implementation decision points
• Directly responsible for hiring, ensuring enablement of developing and managing high-performing experts who consult implement and configure the ServiceNow Technology Workflows products for our customers and with our Partner Ecosystem.
• Support services go to market motion in sales pursuits to propose strategy and ensure leading practice solutions and accurate delivery scoping, supporting the sales effort and estimation that refine the customer vision and capabilities into activities and estimates.
• Partner with internal teams to support training, enablement, product management and best practices organisations.
• Promote and drive continuous improvement practices for delivery/engagement materials, contributing thought leadership (methodology and white papers) via your team on how Advisory Expert Services and Co-Delivery can optimize to achieve customer outcomes
• Build and nurture the Business Unit (BU) relationship through partnership for joint goals.
• Meet with customer leadership to position the use of expert resources as part of different engagement models including co-delivery with partners, advisory expertise and independent implementation work.
• Collaborate with the Leading Practice resources in the design and build of the portfolio for Platform products and capabilities with BUs, Solution Consulting, Marketing and Innovation organisations.
• Manage a team of 4-12 Technical Consultants
• Responsible for all aspects of employee performance management for your team including career development, performance reviews, Individual Development Plans, guidance and mentoring
• Responsible for managing the successful achievement of the Consultants’ KPIs, Quality Assurance of the customer engagements for your direct reports
• Key Performance Measurements may include but are not limited to: - Traditional professional services business measurements (budgets, revenue, etc.)
  - Productivity / utilisation
  - Customer satisfaction scores
  - Product consumption and/or adoption
  - Talent recruitment and development
• Up to 25% travel annually

Customer Advisory

• Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies
• Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges
• Document and present insights and recommended solutions to meet customer goals
• Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
• Communicate and advise in 1:1 and 1: many environments

Sales and Customer Success Advisory

• Work with sales and customer success to help determine  account plans and sales strategy for accounts in the region.
• Provide expertise to help assess and prioritize accounts and strategies
• Provide full lifecycle business outcome and value realization advice

Thought leadership

• Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
• Improve current methods and frameworks
• Work with and enable the ServiceNow teams on a business consulting approach to sales

What you get to do in this role:

• Lead and grow our go-to-market partnership with strategic partners in the Nordics
• Manage a team of Partner Managers
• Increase ServiceNow’s Annual Contract Value (ACV) influenced by the strategic partners
• Manage key partnership areas with strategic partners namely - strategy development, stakeholder engagement plans, joint offerings, tactical execution and alignment of go-to-market functions
• Be ServiceNow’s advocate for strategic partner differentiated offerings and value
• Facilitate and co-ordinate go-to-market and internal supporting resources (incl. legal, finance etc.) to deliver desired outcomes
• Conduct day-to-day program management with relevant internal and IBM stakeholders; play a ‘quarterback’ role to manage competing cross-functional priorities
• Work closely with the executive team and internal functional leaders to drive action and build world class execution capability
• Build and maintain activity and performance reports and dashboards

What you get to do in this role:

Achieve sales quotas for allocated territory on a quarterly and annual basis by: 

• Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Prospect qualification, development and execution of new sales opportunities and ongoing revenue streams
• Tailoring the ServiceNow value proposition to prospects based on in-depth research of specific business conditions and drivers
• Pipeline management, sales process management including effective forecasting and opportunity closure
• Arranging and conducting initial product demonstrations and presentations that are tailored to the prospect and focusing on their business drivers and use cases.
• Ongoing account management to ensure customer satisfaction and to drive additional revenue streams
• Being the trusted advisor to the customer by understanding their existing and future IT roadmap to drive the ServiceNow solution within the marketplace
• Building and maintaining relationships with key executives and decision makers