Total 33 job vacancies by Royal Plaza

At the hotel lobby

• Provide warm welcome and farewell to all guests
• Offer luggage assistance
• Provide information pertaining to the hotel
• Monitor and manage the queue at the lobby
• Address guest inquiries and requests promptly, either directly or by coordinating with relevant department

Requirement

- Service-oriented

- Loves interaction with guests

Flexible work arrangement

- Minimum 03 days a week

- Able to commit at least 03 months

- From 9.30am to 6.30pm

- $4 meal allowance per shift for minimum 06 hours work

- $50 a month if work more than 50hours a month

Job Summary

The Product Marketing Manager will be responsible for leading the hotel through a strategic repositioning to elevate its market presence, guest experience, and brand reputation. This role is key to reshaping how the hotel is perceived, attracting diverse audiences, and continuously enhancing the guest journey. By analysing market trends, competitive insights, and guest feedback, the Product Marketing Manager will identify and act on opportunities to distinguish the hotel and create compelling narratives that engage both new and returning guests.

This position requires a hands-on approach, especially in the early stages, as the Product Marketing Manager will initially manage campaigns, content, and strategy execution directly until a lean team is developed. The ideal candidate is an innovative professional who understands the intricacies of hospitality marketing, values guest experience, and possesses the strategic vision to amplify the hotel’s brand. This individual will work closely with the General Manager, sales, and F&B teams to ensure cohesive and impactful branding across all touchpoints.

Key Responsibilities:

Market Analysis & Positioning:

• Conduct comprehensive market research to understand current trends, competitor positioning, and guest preferences within the hospitality segment.
• Develop and execute a market repositioning strategy to differentiate the hotel and emphasise its unique attributes.
• Identify and prioritise target audience segments, creating tailored marketing messages and campaigns that appeal to each segment.

Brand Development & Guest Experience:

• Collaborate with internal teams to craft and communicate a distinctive brand narrative that reflects the hotel’s heritage, service philosophy, and guest-focused experience.
• Partner with operations, F&B, and guest experience teams to identify enhancements to the guest journey that align with the repositioned brand vision.
• Implement initiatives to gather guest feedback, analyse insights, and work with relevant teams to continuously elevate guest satisfaction and brand loyalty.

Campaign Management & Execution:

• Develop, execute, and manage marketing campaigns across various channels (digital, print, social media, email) to drive awareness, engagement, and bookings.
• Ensure that all campaigns are brand-consistent, visually compelling, and aligned with the repositioning objectives.
• Work with the sales team to create promotions and packages that drive occupancy during off-peak periods and appeal to specific guest segments.

Content Creation & Storytelling:

• Develop engaging content that captures the essence of the hotel experience, from accommodations to unique F&B offerings, and tells the hotel’s story to a wider audience.
• Oversee the creation of high-quality marketing collateral, working with designers, photographers, and videographers to ensure impactful visuals and messaging.
• Create and maintain an editorial calendar, producing content that is seasonally relevant and aligned with market trends.

Team Development & Channel Ownership:

• Build and lead a lean marketing team over time, with potential for growth as the hotel’s in-house capabilities expand.
• Take ownership of all marketing channels, with a long-term vision of bringing website management, digital marketing, and other channels in-house, reducing reliance on external consultants.
• Develop efficient internal workflows to ensure consistency, agility, and alignment across all brand communications.

Performance Analysis & Optimisation:

• Track, analyse, and report on the effectiveness of marketing campaigns, using insights to refine and optimise future initiatives.
• Conduct regular competitive benchmarking to assess the hotel’s offerings and guest experiences within the market.
• Adjust marketing strategies based on performance metrics to ensure they contribute to revenue growth, brand equity, and guest retention.

Requirements:

• Bachelor’s degree in Marketing, Business, Hospitality, or a related field (Master’s degree preferred).
• 5+ years of experience in product marketing, brand management, or marketing, ideally within hospitality or related sectors.
• Strong understanding of market positioning, brand strategy, and consumer behaviour.
• Exceptional communication skills with the ability to craft compelling stories and brand messages.
• Hands-on experience with digital marketing channels, content creation, and campaign management.
• Ability to analyse and act on market and performance data to drive results.

Preferred Skills:

• Knowledge of Generative AI and its applications in marketing.
• Experience with CRM, digital analytics tools, and project management software.
• Proven experience with customer feedback tools, market research, and competitive analysis.

Job Summary:
As the Assistant Front Office Manager, you will lead our front-line team in setting new standards for guest service, creating seamless and memorable experiences across the Reception, Concierge, and Communication Centre. A process-driven leader with a passion for excellence, you’ll inspire a dedicated team, ensure efficient operations, and champion a guest-centric culture that reflects the best of luxury hospitality.

Responsibilities

• Drive daily operations in the Front Office, ensuring each guest interaction is smooth, engaging, and exceeds expectations.
• Lead by example, staying visible in the lobby, promptly resolving guest inquiries, and addressing service recovery needs with professionalism.
• Mentor, train, and empower team members, embedding a commitment to excellence in every interaction.
• Collaborate closely with Housekeeping, Engineering, and Security teams for timely room readiness and impeccable standards.
• Maintain high performance and service standards across shifts, facilitating smooth handovers and operational continuity.
• Partner with the Front Office Manager on budgeting, expenses, and innovative service improvements that enhance guest satisfaction.

Experience & Skills

• A proven track record in high-end hospitality environments with 3+ years of front office management experience.
• Strong organisational and leadership skills, with an eye for detail and process improvement.
• International experience in luxury hospitality is preferred, bringing a global and culturally attuned perspective.
• Familiarity with Opera / Opera Cloud and proficiency in process management tools.
• Ability to speak Hindi is a plus, enhancing connections with our diverse clientele.
• Degree in Hospitality Management or a related field preferred.

Job Summary:
The VIP Services Manager is a newly created role designed to set new standards in luxury hospitality, with a focus on delivering unforgettable experiences for our VIPs. As the main steward of high-profile guest experiences, you will orchestrate every aspect of VIP services—from arrival to departure, creating personalised and memorable moments that resonate deeply with each guest. You’ll manage a team of service professionals and collaborate across departments to ensure every interaction reflects our commitment to excellence. This role embodies the vision of guest-centric luxury and is integral to establishing our reputation as the preferred choice for discerning travellers.

Responsibilities

• Craft and deliver seamless, high-touch experiences for VIPs, dignitaries, and loyalty guests, overseeing every detail to ensure each stay is uniquely tailored to their preferences and expectations.
• Serve as the primary contact for VIP guests, managing all aspects of their journey with discretion and intuition, and addressing needs proactively.
• Lead, inspire, and develop a team of dedicated professionals, setting a high standard for service excellence and empowering team members to create impactful guest experiences.
• Partner closely with Sales, Front Office, Housekeeping, and Food & Beverage teams to ensure VIP guest arrangements and amenities are executed flawlessly.
• Continuously enhance the VIP experience by implementing guest recognition programmes, capturing meaningful details, and maintaining accurate guest histories to personalise future stays.
• Curate VIP amenities and experiences that reflect our brand’s commitment to luxury, ensuring that each interaction leaves a lasting positive impression.
• Oversee the VIP Lounge as a secondary, exclusive space for guests, ensuring it serves as a tranquil and well-appointed retreat.
• Model a high level of professionalism and service aptitude, embodying the values of the brand and fostering an inspiring environment for both guests and team members.

Preferred Qualifications

• Degree in Hospitality Management or a related field.
• Experience in high-end, fast-paced hospitality environments and familiarity with luxury brand standards.
• Proficiency in Opera / Opera Cloud or similar hotel management systems.
• Ability to speak Malay is a plus, enhancing communication with Malay-speaking VIPs.
• Flexibility to work extended hours, including weekends and holidays, as required to meet guest needs.
• Global Perspective: International experience in luxury hospitality, with a strong understanding of different cultural expectations and service nuances.
• High-Profile Guest Expertise: Proven experience working with Royal Families, Heads of State, or other prominent individuals, showcasing the highest discretion and professionalism.
• Luxury Hospitality Background: A background in luxury or ultra-luxury hotel environments with a passion for crafting personalised, high-impact guest experiences.

As an accounts executive, you will be reporting to the Accounting Manager. You will be responsible for managing financial transactions, ensuring accuracy in financial records, and supporting the overall financial operations of the hotel.

Duties & Responsibilities (but not limited to):

Financial Transactions:

· Record daily financial transactions, including sales, purchases, receipts, and payments.

· Ensure all transactions are accurately and timely posted in the accounting system.

Accounts Payable and Receivable:

· Process and monitor vendor invoices and payments.

· Manage accounts receivable, ensuring timely collection of outstanding invoices.

· Reconcile vendor statements and resolve discrepancies.

Bank Reconciliation:

· Perform monthly bank reconciliations.

· Ensure accuracy of bank statements and resolve any discrepancies.

General Ledger Maintenance:

· Maintain and update the general ledger.

· Assist in the preparation of monthly financial statements.

· Prepare and post journal entries.

Financial Reporting:

· Assist in the preparation of financial reports, including profit and loss statements, balance sheets, and cash flow statements.

· Provide support during internal and external audits.

Compliance and Taxation:

· Ensure compliance with financial regulations and accounting standards.

· Assist in the preparation and filing of tax returns and other statutory requirements.

Budgeting and Forecasting:

· Assist in the preparation of budgets and financial forecasts.

· Monitor budget performance and provide variance analysis.

Other Duties:

· Support the finance team in various accounting projects and initiatives.

· Perform other related duties as assigned by the Accounting Manager.

Qualification

· Degree in Accounting, Finance, or a related field

· 2-3 years of accounting experience, preferably in the hospitality industry

· Proficiency in accounting software and MS Office (especially excel)

· Familiarity with financial regulations and accounting standards

· Strong analytical and problem-solving skills

· Excellent attention to details and accuracy

· Good organizational and time management skills

You have a vigilant eye and dedication to safety that provides guests with the same sense of security they feel in their own homes.

Your primary role encompasses all areas of safety and security in the organisation which includes (but is not limited to):

• Carrying out the tasks and duties listed for designated posts at the Fire Command Centre and Hotel Driveway in a professional manner
• Ensuring that there are no suspicious characters, irregularities, fires, unsafe conditions and/or missing or inoperative safety equipment during patrols
• Assisting in decoding guest room Elsafe and reading Ving Card door system
• Conducting proper checks and ensuring records are in place for all movements entering/ exiting the hotel premises
• Reporting any irregularities and assist in investigations, if any
• Assuming duties during fire evacuations and/or emergencies
• Assisting guests and colleagues in a professional manner in relation to our protection and prevention objectives

Write to us if you check the following listed:

• Physically fit with no functional limitations that will prevent security duties from being carried out
• 9.5 hours shift including weekends and public holidays on a 5-day work week
• Prior army, police or SCDF experience is an added advantage.

Are you someone with passion for service and is able to work independently under minimum supervision?

Your primary role in the Engineering team is to execute the daily routine, periodic and preventive maintenance works for the hotel’s building, facilities and equipment with high level of workmanship aligned to hotel’s SOP.

Other responsibilities include (but not limited to) attending to all maintenance requests in a timely and professional manner, ensure efficient energy consumption and continuously provide a safe and comfortable environment and facilities to our internal and external guests.

Individuals with 5 years of relevant experience who has planned for preventive maintenance schedules, solicit quotations from contractors and delegated/ supervised projects will be considered for the position as a Senior Technician.

Requirements

• Minimum NTC 3 / NTC 2 / Industrial Technician Certificate in Electrical / Mechanical Engineering or Building Services Engineering or equivalent.
• Preferably 1 – 5 years of relevant working experience in the Hospitality industry.
• Candidate with Electrical worker license will be advantageous.

Job Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that every guest experience aligns with the hotel’s brand and service quality.

Key Responsibilities:

• Maintain a high guest service focus by always approaching your job with the guests in mind.
• Drive departmental objectives and oversee the daily operations and administration of the Front Office department which includes the Reception, Concierge and Communication Centre.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain presence in the lobby, setting the example to team members for guest service.
• Coordinate with the Housekeeping and Engineering department to ensure that cleaning and maintenance is followed up with and procedures are maintained.
• Develop, implement and monitor action plans to make improvements to guests’ experience and / or address shortfalls in standards. Identify shortfalls before they affect guest experience.
• Carry out recruitment, selection and onboarding activities for all Front Office team members.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Monitor and assess team members’ performance through regular review checks and feedback
• Plan, develop and conduct training for the team and identify and training gaps.
• Ensure the shift is reviewed, handovers and briefings are carried out.
• Maintain leave plans, monitor, control and minimize overtime for the department
• Maintain guest histories to assist with returning guests and VIPs.
• Review arrival list for all arrivals and VIPs, coordinating with all departments concerned to ensure that room allocation, amenities and special requests are arranged.
• Work closely with the VIP Services Manager, ensuring all VIP arrivals and departures are well organized. Welcome, escort and bid farewell to all VIP guests and any guests that require special attention.
• Continuously monitor and evaluate operations, policy and procedures of the Front Office. Identify opportunities to streamline processes and propose necessary productivity improvements to the Director of Rooms.
• Aid the Director of Rooms in the preparation of the monthly forecast and annual departmental budget. Control and review expenses, implementing control actions when needed.
• Be familiar with the hotel’s fire safety, security and emergency evacuation procedures. Coordinate with the Security team in times of crisis or vice activities within the hotel.
• Serve as the primary decision-maker when it comes to service recovery for guests.
• Oversee the development, management, communication and progress of the hotel’s Customer Relationship Management efforts and programmes.
• Ensure that all online and offline guest feedback has been addressed and resolved in a timely manner, recommend and implement correction actions as needed.
• Utilizing insights from guest feedback, industry trends and best practices, work closely with the Assistant Front Office Manager to recommend strategies in driving service enhancement.
• Depending on operations and / or manpower requirements, be ready to stand in and manage any sections within Front Office.

Skills & Knowledge:

• Service-Oriented: Passion for hospitality and strong commitment to service quality.
• Problem-Solving: Ability to identify and act on opportunities, think critically and act decisively.
• Interpersonal Skills: Recognize and address the different needs of both internal and external guests. Effectively communicate, engage and influence different stakeholders.

Experience & Qualifications:

• Diploma in Hotel Management or related field. MBA is a plus.
• 5+ years of managerial experience in hotel front office operations
• Proven leadership and decision-making skills, especially in high-pressure situations
• Proficiency in Opera / Opera Cloud
• Willingness to work flexible hours, including weekends and extended shifts when needed

About Royal Plaza on Scotts

At Royal Plaza on Scotts (RP), we continuously strive to create a workplace that promotes fun, happiness, trust, pride and camaraderie that will spur our talents to be their best.

Our best practices were being validated and recognized when we were awarded the Best Employer 2013 and Best Employer for Commitment to Engagement by Aon Hewitt, #1 Best Companies to Work by Great Place to Work® Singapore in 2019 and #1 Asia’s Best Workplaces by Great Place to Work® Singapore from 2019 to 2020.

RP is also immensely proud to receive the Tripartite Alliance Award in Work-Life Excellence, the only employer award endorsed by the tripartite partners (namely Ministry of Manpower, National Trades Union Congress (NTUC) and Singapore National Employers Federation). This award recognizes RP as one of the best organizations to work for in Singapore, with fair, responsible and progressive employment practices.

Voted Best Independent Hotel in Asia Pacific by TTG Asia Travel Awards for 10 consecutive years and awarded the 2017 Certificate of Excellence by TripAdvisor, RP is an iconic hotel located in the Orchard area, a bustling district in Singapore.

Come experience our culture and journey with us towards a great and progressive workplace!

The Product Manager will be at the forefront of the hotel’s technological transformation and innovation strategy. This role emphasizes hands-on management of both product development and the integration of emerging technologies to enhance guest experiences, streamline operations, and drive business growth. The Product Manager will lead the Information Systems (IS) team, ensuring the smooth functioning of all IT-related operations while directly managing the lifecycle of innovative projects that maintain the hotel’s competitive edge. A key responsibility will be spearheading the development of Software-as-a-Service (SaaS) products, with the ultimate goal of taking these solutions to market.

This role has significant room for growth, with the ambition for the Product Manager to eventually take full ownership of the SaaS products' lifecycle—from ideation and development to market leadership. It is ideal for a practical, entrepreneurial professional who enjoys a fast-paced environment, thrives on developing tangible solutions, and is passionate about leveraging technology to create new business opportunities. The Product Manager will work closely with the General Manager and department heads, focusing on implementing technologies that elevate the hotel’s standing in the smart hospitality space.

Key Responsibilities:

Product Management & Development:

• Lead the end-to-end development of hospitality-focused SaaS products, from conceptualization to market launch, ensuring alignment with guest and operational needs.
• Manage product roadmaps and prioritize features based on business impact, customer feedback, and market trends.
• Collaborate with cross-functional teams to translate the hotel’s strategic objectives into product deliverables that improve guest satisfaction and operational efficiency.
• Oversee and actively participate in product testing, iteration, and improvement processes.
• Grow into full ownership of the SaaS products' lifecycle, taking leadership over product vision, development, and market expansion.

Information Systems & Operational Support:

• Oversee the daily operations of the IS department, ensuring the smooth running of networks, hardware, software, and IT support services.
• Ensure the security and integrity of hotel data and IT infrastructure, including implementing robust cybersecurity measures.
• Maintain and optimize operational systems such as the Property Management System (PMS), CRM, and housekeeping management tools.
• Work directly with vendors and internal teams to integrate new technology systems, ensuring seamless transitions and functionality.

Innovation & Digital Transformation:

• Identify and implement emerging technologies, such as mobile apps, smart rooms, and digital check-ins, to enhance the guest experience and operational performance.
• Lead hotel-wide digital transformation projects, focusing on contactless services, energy management, and sustainability-driven initiatives.
• Stay ahead of industry trends to ensure the hotel remains at the cutting edge of smart hospitality.

Strategic Planning & Execution:

• Collaborate with department heads and external partners to assess technological needs and tailor solutions to meet specific operational goals.
• Manage the budget for IT and product development initiatives, ensuring cost-effective investments that drive long-term growth.
• Ensure compliance with industry standards and regulations such as GDPR and PCI DSS.

Team Leadership & Development:

• Lead and mentor the IS team, fostering a culture of innovation, problem-solving, and continuous improvement.
• Guide the team through preventive and corrective maintenance activities, ensuring minimal disruption to hotel operations.
• Manage the inventory of IT-related equipment, licenses, and contracts, ensuring proper documentation and renewals.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (MBA is a plus).
• 5+ years of experience in product management or IT leadership roles. Candidates from outside the hospitality industry are welcome, provided they have a deep understanding of customer experience and service-oriented technology solutions.
• Strong technical knowledge of PMS, CRM platforms, network architecture, and cybersecurity.
• Proven experience in managing the development and successful launch of SaaS products.
• Hands-on approach to problem-solving, with the ability to balance technical expertise and product development.
• Entrepreneurial mindset with a passion for driving innovation and finding new business opportunities through technology.
• Knowledge of Generative AI, Agentic AI/AO is highly preferred, as these will be key in driving future innovation at the hotel.

Preferred Skills:

• Experience with cloud-based solutions, AI, automation, IoT, or robotics in an operational setting.
• Familiarity with government grants and tech development initiatives, such as those offered by STB.
• Excellent project management skills, with the ability to handle multiple projects simultaneously while adhering to budget and deadlines.

Happiness is a full belly and you know the ways to keep our guests satisfied with your delicious creations.

Pssst.. you’ll also be joining an award-winning team behind the Best Buffet Restaurant in Singapore for 7 years running (voted by SPH AsiaOne People’s Choice Awards)! It is also a halal-certified kitchen.

We are looking for Cook / CDP in the following section:

• Main Kitchen (room services)
• Asian
• Western
• Cold Kitchen
• Japanese

Your duty includes (but is not limited to):

1) Preparing daily items from A la Carte, Buffet & Catering menus and to standby mise en place and live cooking station items to be consistent with existing standard operating procedures

2)Being stationed at the live cooking station, you replenish buffet items and attend to guest requests in a timely manner

3) Maintaining the cleanliness and hygiene of the working environment and operating equipment

Write to us if you check the following listed:

• Passionate about culinary arts
• Service-oriented
• Able to work independently under tight timelines
• Physically fit
• 5-day a week including weekends and public holidays
• 3 Rotating Shifts
• 7am to 4.30pm
• 1.30pm to 11pm
• 10.30pm to 8am ($12 night allowance)

See what our talents get to enjoy…

• Operations teams’ designer uniforms and duty meals are on us.
• Comprehensive medical and insurance coverage simply because we care.
• Flexible benefits for many things that matter such as dental, optical and health screening expenses.
• Big listening ears for refreshing ideas and open communication.
• Allowance for a home away from home if you are from overseas.
• Sweetheart discounts at our award-winning hotel and best buffet restaurant, Carousel.
• Growth, development and opportunities given.
• Recreational activities and loads of FUN!
• 24-hour gym for you to keep fit.
• Chillax Lounge, a space created especially for you to chill out and relax in.
• Tokens of appreciation to celebrate career and personal milestones with you.
• A day off during your birthday month to pamper yourself.
• Privileges at selected merchant outlets just for you.

Not your typical Human Resources department, our team loves having FUN (and lots of laughter!) at work. Your primary responsibilities include (but not limited to):

Perform HR administrative duties such as filling, data entry, consolidating of reports, dispatch of documents, processing of employees' claims etc

• Arrange interviews with candidates
• Prepare employment contracts and orientation kits for new joins
• Assist with HR-related enquiries
• Assist with internal engagement and events

You are required to use basic Microsoft Powerpoint, Word and Excel functions frequently at work.

Start Date: Nov 2024 onwards

Flexible Work Arrangement:

- Work in office 4-5 times a week (flexible days from Mon to Fri)

- Office hrs

- 06 months Contract basis (able to extend contract)

- Able to commit at least 06 months

We will love to hear from you if you are outgoing, meticulous with strong coordination skills. No prior background in Human Resources required.

Applicable to non-work pass holders only.

At the hotel lobby

• Provide warm welcome and farewell to all guests
• Offer luggage assistance
• Provide information pertaining to the hotel
• Monitor and manage the queue at the lobby
• Address guest inquiries and requests promptly, either directly or by coordinating with relevant department

Requirement

- Service-oriented

- Loves interaction with guests

Flexible work arrangement

- Minimum 03 days a week

- Able to commit at least 03 months

- From 9.30am to 6.30pm

- $4 meal allowance per shift for minimum 06 hours work

- $50 a month if work more than 50hours a month

Job Summary: The Commercial Analyst is responsible for analysing and optimizing the hotel’s revenue and commercial performance. This includes preparing forecasts, budgets, and projections while managing key revenue streams across all channels, with a particular focus on Online Travel Agencies (OTAs). The Commercial Analyst will use data-driven insights to influence pricing strategies, sales efforts, and inventory management, working closely with multiple departments to maximize profitability across all areas of the hotel.

This role offers significant opportunities for growth as you develop your expertise in revenue management and data insights, while directly contributing to the hotel’s commercial success. It is an ideal position for a data-driven professional or recent MBA graduate looking to fast-track their career in a dynamic and fast-paced hospitality environment.

Key Responsibilities:

• Revenue & Commercial Analysis: Monitor and analyze revenue, profit, and demand data for hotel rooms and function space, with a focus on maximizing profitability. Prepare and manage forecasts, budgets, and daily/weekly projections to support the hotel’s commercial strategies. Use data to critique sales strategies and provide historical and future revenue analysis to identify opportunities for growth.
• Focus on OTA Performance: Analyze and optimize OTA channels as a key focus, ensuring competitive rates, availability, and promotions that drive revenue. Implement rate strategies and promotional offers tailored to OTA platforms, ensuring alignment with the hotel’s overall revenue goals. Identify opportunities for improvement and adjust strategies based on real-time data to enhance OTA performance.
• Inventory & Yield Management: Assist in managing room inventory, pricing, and availability across all channels to optimize occupancy and revenue. Support the use of revenue management systems to analyze demand patterns and adjust pricing strategies accordingly.
• Cross-Departmental Collaboration: Collaborate with Sales, Marketing, and F&B teams to align commercial strategies and maximize revenue across all departments. Provide data insights to support promotional activities, pricing packages, and operational decisions that drive revenue.
• Reporting & Forecasting: Generate detailed reports on OTA performance, overall revenue metrics, and progress against forecasts, providing actionable insights for senior management. Contribute to long-term revenue planning through accurate forecasting and budgeting.

Skills & Knowledge:

• Analytical Expertise: Strong proficiency in data analysis, particularly with OTA performance metrics and broader commercial revenue data.
• Revenue Management Systems: Familiarity with systems like PMS, CRS, and channel managers, and experience working with OTA platforms such as Expedia, Booking.com, and Agoda.
• Communication Skills: Ability to communicate complex data insights to non-technical stakeholders clearly and effectively.
• Detail-Oriented: Strong attention to detail in managing rates, inventory, and OTA strategies.
• Problem-Solving:Ability to identify and act on opportunities to optimize revenue streams and improve performance.

Experience & Qualifications:

• Bachelor’s degree in Hotel Management, Business, Economics, Data Analytics, or a related field. MBA preferred or similar advanced degree.
• 5+ years of experience in revenue management, commercial analysis, or a similar role.
• Proficiency in Excel and other data analysis tools.
• Experience working with OTAs and a strong understanding of their role in driving hotel revenue.

Why This Role? This is an exciting opportunity for a driven and analytical individual—especially someone with a background in data analytics or an MBA—who is looking to fast-track their career in the hospitality industry. As the Commercial Analyst, you will have the chance to apply your analytical skills in a dynamic environment while making a direct impact on the hotel’s commercial performance. With significant room for growth, this role offers the potential to rapidly develop expertise in revenue management and commercial strategy, positioning you for accelerated career progression.

Position Overview:

The Director of Innovation & IT will be responsible for leading the hotel's technological transformation and guiding the innovation strategy. This role will focus on leveraging emerging technology to enhance guest experiences (both internal and external), streamline hotel operations, and drive business growth. The Director will oversee the Information Systems (IS) department, ensuring the optimal performance of all IT-related operations while driving innovative initiatives to maintain the hotel’s competitive edge as a 5-star property. Additionally, the Director will spearhead the development of Software-as-a-Service (SaaS) products with the goal of taking these innovations to market. This role is ideal for someone with an entrepreneurial mindset who thrives in a dynamic, fast-paced environment and is eager to drive new business opportunities through technological innovation. Close collaboration with the General Manager and department heads will be key to positioning the hotel as a leader in the smart hospitality space.

Key Responsibilities:

Information Systems Management:

• Oversee the daily operations of the IS department, including networks, hardware, software, and IT support.
• Ensure the security and integrity of the hotel's data and IT infrastructure through comprehensive cybersecurity measures.
• Maintain and upgrade the Property Management System (PMS) and other operational systems (e.g., CRM, F&B, and housekeeping management).
• Establish and manage IT policies, procedures, and best practices, ensuring compliance with data privacy and security regulations.
• Coordinate with external vendors to guarantee high-quality service and the seamless integration of new technologies.

Productivity & Innovation:

• Drive the hotel’s innovation agenda by identifying and implementing new technologies that enhance guest experiences and operational efficiency, such as digital check-ins, smart rooms, and guest mobile apps.
• Fully in charge of IT-related productivity solutions, including identifying potential funding assistance schemes and liaising with government groups to maximize funding and facilitate reimbursement.
• Lead hotel-wide digital transformation projects, such as contactless services, energy management systems, and tech-driven sustainability initiatives.
• Collaborate with department heads to assess technological needs and develop tailored solutions.
• Spearhead the development of SaaS products that solve hospitality industry challenges, and work toward taking these products to market.

Strategic Planning & Project Management:

• Develop and execute a long-term IT and innovation strategy aligned with the hotel's business goals.
• Manage budgets for technology investments, ensuring the cost-effective deployment of new systems and solutions.
• Ensure compliance with international standards and legal regulations, such as GDPR and PCI DSS.
• Oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time, within budget, and aligned with the hotel's objectives.

Team Leadership:

• Lead, mentor, and grow the IS team, fostering a culture of innovation, continuous improvement, and excellence.
• Support and guide the IT team during preventive and corrective maintenance, including after-hours upgrades as needed.
• Establish proper inventory management and ensure maintenance of all IT-related equipment, software licenses, and contracts.

Sustainability & Green Technology:

• Introduce eco-friendly IT solutions that support the hotel’s sustainability goals, such as energy management systems and paperless processes.
• Partner with relevant stakeholders to pursue green certifications (e.g., GSTC certification), ensuring that technology aids in achieving sustainability objectives.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (MBA is a plus).
• 7+ years of experience in IT leadership roles, preferably within the hospitality industry.
• Strong technical knowledge of property management systems, CRM platforms, network architecture, and cybersecurity.
• Proven track record of leading and executing digital transformation initiatives that enhance guest experience and operational efficiency.
• Experience in building and launching SaaS products is highly desirable.
• Entrepreneurial mindset with the ability to identify and capitalize on new business opportunities through technology.
• Familiarity with sustainability-related technology solutions and compliance with cybersecurity protocols and data privacy regulations.
• Exceptional project management skills with the ability to lead multiple projects simultaneously, ensuring timely delivery and adherence to budget constraints.
• Excellent communication and interpersonal skills to work effectively with senior management, team members, and external partners.
• Strong problem-solving skills, proactive mindset, and meticulous attention to detail.

Preferred Skills:

• Experience with cloud-based solutions and advanced cybersecurity measures.
• Hands-on experience with AI, automation, IoT, or robotics in operational contexts.
• Knowledge of government grants (e.g., STB) and initiatives for tech development in the hospitality sector.

As a Reservations Officer, your role encompasses all areas of room reservations (but not limited to):

• Handles reservations-related enquiries, tasks and reports
• Accurately and efficiently process room reservations made from various channels
• Maximize room revenue through upselling
• Create colourful guest experience by ensuring their requests are communicated timely to relevant departments for necessary actions
• Provide support when necessary to the Sales & Marketing team

Working Hours: Day shift; this role requires you to work on alternate Saturday and/or Public Holidays (off in lieu will be granted)

Write to us if you can check the following listed:

• Excellent communication skills
• Eye for detail
• Service oriented
• Able to work independently under tight timelines
• Prior experience in hotel/ travel industry with knowledge in Opera system will be advantageous

Employee perks:

• A work culture with high trust and lots of fun
• Meal and transport allowance
• Flexible benefits
• Birthday leave
• Comprehensive medical coverage & many more!