Total 15 job vacancies by Pan-malayan Pharmaceuticals Pte Ltd

Job Responsibilities and Duties

• Lead & Motivate Team: Guide the sales team to meet and exceed monthly, quarterly, and annual sales targets.
• Strategic Sales Planning: Work with the GM to develop sales strategies and launch effective campaigns to enhance market reach.
• Key Account Management: Build strong relationships with key clients, including clinic groups, private hospitals, and retail pharmacies.
• Business Development: Identify new growth opportunities and form partnerships to strengthen market positioning.
• Sales Operations: Oversee daily sales activities and take initiative on special projects as needed.

Job Requirements

• Proven Sales Success: Consistent record of meeting and exceeding sales targets.
• Leadership Skills: Experienced in managing and inspiring a sales team.
• Industry Knowledge: Background in pharmaceuticals or healthcare, with strong market insight.
• Strategic Thinking: Ability to identify growth opportunities and drive market expansion.
• Communication: Strong verbal and written skills for effective client and team interactions.

Job Responsibilities

Quality Assurance of Quality Management Systems

• Assist the QA Manager in developing, implementing and maintaining the Quality Management System for CPM GMP, GDP, Halal Certification and other relevant standards required by the local authority. Ensure conformance to the standards and continuous certification
• Assist the QA Manager in developing and delivering continuous training programs to all levels of staff to ensure awareness of CPM GMP, GDP and Halal requirements, and compliance to healthcare guidelines
• Keeping up to date on new regulatory requirements and ensure internal SOP guidelines are in compliance
• Active participation in external and internal audits
• Ensure all non-conformances raised during internal and external audits are adequately addressed, closed and monitored

Support of Production Quality Control

• Execute the Quality Controlling activities for incoming and outgoing materials. Ensure the QC activities are carried out as of requirements in SOPs and are properly recorded. Authorized for release or reject of the materials
• Update and maintain specification for CPM/Health supplements/Cosmetic (bulk material, packaging material and finished products)
• Ensure timely calibration of equipment (e.g. data loggers)
• Carry out bulk material sampling and testing. Responsible for checking of the test results from internal and external testing. Ensure proper record keeping and retention of test reports
• Provide support to production in approval of Master Production Ticket (MPT) and releasing of incoming materials such as bulk and packaging materials for production use
• Monitor incoming materials and feedback to supplier for any non-conforming materials found. Liaise with supplier for corrective and preventive actions, and maintain the materials non-conformance records
• Maintain the retention sample records and ensure proper disposal of the retention samples according to SOP
• Carry out stability studies of the products and maintain records accordingly
• Assist in maintaining and updating of the Manufacturing Formula, Processing and Packaging Instruction (MFPP) of the products

Commercial Product Quality Support

• Assist the QA Manager by working with respective product/brand owners in following up on the investigation, resolution of quality-related complaint, and recommending corrective and preventive actions
• Ensure execution of the recommended actions, recording and periodic review of quality-related complaints

Others

• Any relevant projects as assigned

Job Responsibilities and Duties

• Hiring, training, coaching and leading the team of customer service officers to provide excellent service to customer via multiple channels
• Leading team meetings, conducting one-to-one session to better understand problems and needs of individual staff then formulating plans that help enhance individual officers performance
• Establishing team and individual KPIs to evaluate and manage staff performance to achieve desired individual service level
• Identifying skill gaps and planning/conducting training as and when needed
• Resolution of customer feedback, requests and complaints that cannot be handled by junior customer service officers
• Ensure optimized manpower through leave rostering and recruitment
• Working with other departments to ensure customers’ needs are fulfilled timely and efficiently
• Regular review of work flow and process to ensure smooth daily operations
• Driving sales by training and delegating tele-sales activities and conducting analysis of post-sales promotions efforts
• Preparing reports that analyse productivity of individual and overall customer team to drive continuous improvement of processes leading to higher customer satisfaction
• Other routine administrative duties such as report of new customer creation, monthly update of item status, price change update and related duties

Job Requirements

• Keen eye for details
• Able to work well under pressure in a fast pace environment
• Customer focused and service oriented
• Result driven and experienced in change management
• Strong in team leadership and work prioritization
• Advance knowledge of Microsoft Office, including excel use of pivot tables and lookup functions

Job Description

Operations

• Ensure accuracy in picking and packing of products
• Assure the timely fulfilment of orders on a daily basis
• Assist our logistics team in picking & packing, when required
• Perform duties of a checked to ensure accuracy of picked products, when necessary
• Perform QC check on products, when necessary
• Assist with the replenishing of stocks in active store
• Ensure cleanliness of store area through consistent housekeeping
• Take on other related duties as assigned

Qualifications

• Preferably GCE 'O' level certificate and IT literate
• Those with at least 1 year experience in store dealing with pharmaceutical products will have an added advantage
• Physically fit for heavy lifting
• Good team player

Job Description

Operations

• Ensure accuracy in picking and packing of products
• Assure the timely fulfilment of orders on a daily basis
• Assist our logistics team in picking & packing, when required
• Perform duties of a checker to ensure accuracy of picked products, when necessary
• Perform QC check on products, when necessary
• Assist with the replenishing of stocks in active store
• Ensure cleanliness of store area through consistent housekeeping
• Take on other related duties as assigned

Qualifications

• Preferably GCE 'O' level certificate and IT literate
• Those with at least 1 year experience in store dealing with pharmaceutical products will have an added advantage
• Physically fit for heavy lifting
• Good team player

Job Responsibilities and Duties

• Analyse sales of customers and do preparatory work before contacting customers
• Maintain and update customer profile & meeting/follow ups in CRM system
• Follow up in timely manner on all customers’ queries and co-ordinate closely with colleagues
• Contribute feedback and ideas in strategy and activity-planning to get more sales from customers
• Achieve targets set by principals keen to use our Tele-Concierge services
• Support the Commercial team for product quotations, price negotiations and set-up of prices in the Dynamics 365 Business Central system
• Other tasks and duties as and when assigned

Job Requirements

• Minimum A-Level or Diploma equivalent
• Have at least 2 years of relevant working experience, industry selling experience ideal
• Sales-oriented & ability to close sales orders over the phone aggressively
• Be extroverted, expressive and attentive in communications & engagements with customers
• Willing to share feedback and ideas to enhance our overall service for all our customers

Your Team:

At WellAway Pharmacy, we are revolutionizing healthcare landscapes in Asia through technology and innovation. Beyond being Singapore's first and largest Digital Pharmacy, we deliver novel health-tech solutions to medical professionals and patients across the region.

Your role as our Sales & Marketing Specialist encompasses strategic planning, marketing expertise, driving sales, and fostering robust customer relationships. Your primary objective is allying with our business development units to amplify WellAway’s local and regional growth in online and offline pharmacy services.

Key Responsibilities:

• Sales Leadership: Design and implement salesforce strategies (offline and online) through direct engagement with clients and executing consultative sales to achieve sales targets.
• Partner Relations: Build excellent rapport and long-lasting relationships with clinics, doctors, partners, and clients.
• Marketing Management: Design and implement marketing strategies (offline and online) for customer acquisition and brand building in line with business goals.
• Analytics Reporting: Create and present reports on sales performance, goals, and potential for new business opportunities in emerging markets and market shifts in digital pharmacy.

Your Experience:

• Degree, Diploma, or equivalent experience/certifications in business, marketing, or healthcare. Proven experiencein direct sales or marketing in pharmaceutical or healthcare industry is advantageous.

Your Skills:

• Relations Centric: Strong interpersonal communication and networking skills, with motivated self-development personality and comfortable functioning independently.
• Entrepreneurial Spirit: Experience working within a startup environment. Embrace dynamism, resilience, and adapt well to challenges, driving results in a fast-paced setting.
• Health-Tech Interest: Enthusiastic about innovative applications of technology in local and regional healthcare contexts.

Job Responsibilities

• Processing of Chain Pharmacies orders on daily basis, and informing customers should there be any short expiry items/no stock
• Processing of Purchase Order via email & fax
• Calling of customers regarding their orders when required
• Releasing of ad-hoc Blanket orders as requested
• Processing of Credit Note Return and Sales Exchange request
• Preparing of Deliver Order when needed
• Coordinating between store & customers for prompt delivery of orders
• Coordinating with finance to ensure timely payment and releasing of customers’ goods
• Other related duties as assigned

Job Requirements

• Candidate must possess at least a N’ Level
• Meticulous and fast learner
• Strong communication skill with pleasant personality
• Ability to work under pressure
• Proficient in computer skills, knowledge of Microsoft AX Dynamics will be an advantage

Job responsibilities & Duties

• Physical picking & packing for 3PL client’s orders and incoming shipments
• Planning delivery for 3PL orders
• Co-ordination of delivery with Drivers and 3PL
• Processing of orders for 3PL clients
• Processing of e-commerce orders
• Any other duties assigned by superior / management

Job requirements

• Candidate must possess at least O Level certificate
• At least 1 year of working experience in related field
• Prior experience in the pharmaceutical industry will have an added advantage
• Good team player

Job Responsibilities and Duties

• Speaking with clients over the phone and online.
• Understanding client needs and objectives.
• Addressing enquiries and resolving concerns efficiently and proactively.
• Processing client orders or complaints.
• Building client relationships.
• Documenting calls and filing written reports.
• Reporting to a group manager and working with the team to achieve targets.
• Attending meetings and training programs.
• Prepare monthly reports such as

1. Stock balance reports and billing reports for 3PL & 4PL clients
2. Sample report for Inter-company
3. Warehouse utilisation report (Migrant to Power BI)
4. Secondary assembly services billing for Inter-company

• Support in business development efforts through maintenance of customer satisfaction and solutioning of value creation opportunities (3PL & 4PL).
• Review 3PL, 4PL, inter-company W&D agreements and assist in preparing agreements.
• Attend to other ad-hoc duties as assigned.

Job Requirements

• Have obtained at least a GCE 'O' or 'N' Level.
• Preferable with at least 1 year of call centre experience in any industry
• Proficient in Microsoft Excel
• Power BI and Business Central will be added advantage.
• High-level written and verbal communication skills.

Job Description:

DocMed Technologies is a subsidiary of Hyphens Group leading the healthtech/pharmatech revolution in Asia. We are searching for an experienced and dynamic E-Commerce Manager to spearhead the growth of our E-Commerce business. As the E-Commerce Manager, you will be responsible for overseeing all aspects of our E-Commerce operations, from strategic planning to execution. Your primary objective will be to drive expansion of the marketplace, continuously improve user experience, and maximize profitability.

Key Responsibilities:

Strategic Leadership: Lead the development and execution of E-Commerce strategy and digital roadmap to achieve business objectives.

Commercial Operations: Oversee the entire commercialization and operation of our E-Commerce business, ensuring seamless functionality and optimal performance.

Partnership Management: Build and nurture relationships with key partners to drive collaboration and maximize growth opportunities

Content Strategy: Devise and implement a comprehensive content strategy, including promotional campaigns aimed at increasing transaction volumes and fostering customer engagement.

Financial Management: Take full accountability for the E-Commerce Profit & Loss (P&L), driving revenue growth and cost optimization initiatives.

Team Leadership: Lead and manage a cross-functional team, fostering a culture of collaboration, innovation, and excellence.

Requirements:

Experience: Business leader with 7- 10 years of proven success in E-Commerce management, preferably within the healthcare industry (Pharmaceuticals, Consumer Health, Medical Devices).

Industry Knowledge: Deep understanding of healthcare professionals (HCPs) and healthcare organizations (HCOs), including their needs, preferences, and purchasing behaviour.

Technological Proficiency: Technologically savvy with a focus on user experience, adept at leveraging technology to enhance E-Commerce operations and customer experience. Stays at the forefront of technological advancements.

Business Acumen: Strong business acumen with the ability to develop and execute strategic initiatives that drive revenue growth and profitability.

Entrepreneurial Spirit: Has experience launching or working in a start-up environment. Embraces dynamism, is resilient and unfazed by failure. Has the ability to adapt to challenges and drive results in a fast-paced environment.

Job Responsibilities and Duties

• Support the Operations Manager in the monitoring and analysis of performance data such as KPI and productivity reports, as well as financial data such as billing reports and account P&L.
• Prepare the warehouse operational report and ensure actual cost are kept within budget.
• Identify opportunities and implement cost-saving initiatives to reduce operational costs without compromising service level.
• Assist team member to provide creative and innovative approaches to solve different kinds of supply chain problems.
• Collaborate with different team members to fine-tune existing solutions within the warehouse or implement new software.
• Assist in determining the factors of errors in Business Central and provide solutions for rectification.
• Spearhead continuous improvement projects within the warehouse, from process gap identification to solution design and implementation, as well as operational change management.
• Work closely with large datasets to retrieve data and compile it into digestible and actionable dashboards for effective decision making.
• Proactively monitor the trends in the reports, understand the changes on the warehouse utilisation or operational environment and work together with Operations Manager to explore reasons behind and actions to drive performances accordingly.
• Prepare Jet Reports for departments if needed and assist in resolving the Jet Reports issues (Will be migrating to Power BI).
• Prepare monthly reports such as
• Stock balance reports and billing reports for 3PL & 4PL clients
• Sample report for Inter-company
• Warehouse utilisation report (Migrant to Power BI)
• Secondary assembly services billing for Inter-company
• Support Operations Manager in business development efforts through maintenance of customer satisfaction and solutioning of value creation opportunities (3PL & 4PL).
• Review 3PL, 4PL, inter-company W&D agreements and assist in preparing agreements.
• Review external warehouse agreements and assist in renewing.
• Attend to other ad-hoc duties as assigned.

Job Requirements

• Bachelor's degree from an accredited university or college in computer science.
• Work experience as a data analyst or in a related field.
• Ability to work with stakeholders to assess potential risks.
• Proficient in Microsoft Excel (including pivot tables)
• Power BI and Business Central will be a plus
• Detailed oriented and numbers driven.
• Good understanding of the value creation in supply chain with respect to the overall business objective.
• Ability to analyze existing tools and databases and provide software solution recommendations.
• High-level experience in methodologies and processes for managing large-scale databases.
• Demonstrated experience in handling large data sets and relational databases.
• Understanding of addressing and metadata standards.
• High-level written and verbal communication skills.

Job Responsibilities & Duties

• Assist to execute daily production control activities, such as Production Scheduling, Line Balancing and manpower planning.
• Assist to execute daily quality control activities, such as Adherence to all SOP requirements as per respective regulatory guidelines GMP, Halal, GDP Medical Device & Therapeutic products.
• To ensure documentation and records are proper and complete.
• To ensure housekeeping & cleaning of the production equipment’s and facilities are completed.
• To carry out production activities as per production operators and hand packers.
• To execute maintenance activities.
• Any other duties assigned by superior / management.

Key Performance Indicators

• Ensure daily production targets are carried out and timely and accurately
• Ensuring all documents and records are accurate and complete.
• Ensure production equipment’s and facilities are carried out daily.

Your Team:

At WellAway E-Pharmacy, we are revolutionizing healthcare and pharmacy landscapes in ASEAN through technology and innovation. Beyond being Singapore's first and largest E-Pharmacy & Digital Pharmacy, we strive to deliver novel healthcare solutions to medical professionals and patient communities across the region at the highest standards.

To support our local and regional growth, we are looking for a Sales and Marketing Specialist to join our Business Development team.

Responsibilities:

• Support E-Pharmacy business unit to achieve growth and hit sales/business targets by expanding customer base and building brand awareness.
• Build excellent rapport and long-lasting customer relationships by engaging customers and understanding their needs.
• Understand E-Pharmacy key operations in relation to local healthcare landscapes, to plan and support marketing activities.
• Actively seek out new sales opportunities and identify emerging markets / market shifts while being aware of new products and competition status.
• Assist in sales reports, forecasts, and operational tasks as required.

Job Requirements:

• Degree or Diploma holder in business or healthcare-related discipline, or equivalent experience/certifications.
• 1-3 years experience in direct sales and/or marketing in pharmaceutical or healthcare industry is advantageous.
• Motivated individual with strong interpersonal skills, and comfortable functioning independently in a fast-paced environment.
• Team player with responsibility, initiative, and open to contributing ideas.
• Class 3 / 3A driving license with own vehicle preferred.

Job Responsibilities & Duties

• Assist to execute daily production control activities, such as Production Scheduling, Line Balancing and manpower planning.
• Assist to execute daily quality control activities, such as Adherence to all SOP requirements as per respective regulatory guidelines GMP, Halal, GDP Medical Device & Therapeutic products.
• To ensure documentation and records are proper and complete.
• To ensure housekeeping & cleaning of the production equipment’s and facilities are completed.
• To carry out production activities as per production operators and hand packers.
• To execute maintenance activities.
• Any other duties assigned by superior/management.

Key Performance Indicators

• Ensure daily production targets are carried out and timely and accurately
• Ensuring all documents and records are accurate and complete.
• Ensure production equipment’s and facilities are carried out daily.