Total 59 job vacancies by PT Telkomsel Ekosistem Digital

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO is expanding its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/)

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

We are currently seeking a dedicated and detail-oriented Agribusiness Operation Support to join our team. The Agribusiness Operation Support will play a crucial role in ensuring a smooth and efficient operation of our agribusiness activities. This position will work closely with the operations team and provide support in various operational aspects related to agribusiness.

What will you do but not limited to:

• Assist in managing day-to-day operations of the agribusiness activities.
• Responsible for recording inbound and outbound activity transactions
• Ensure compliance with relevant regulations, documents and quality standards in all agribusiness operations.
• Provide support in the preparation of reports, presentations, and other documentation related to agribusiness operations.
• Assist in the coordination and management of inventory and supply chain for agribusiness products.
• Coordinate with internal teams and external stakeholders to ensure the smooth execution of agribusiness activities.

• Bachelor's degree in Business Administration, Business Management, Agribusiness, Animal Husbandry, or a related field.
• Minimum 1 years of experience in operations or related roles, preferably in the agriculture, agribusiness and/or poultry industry.
• Attention to detail and ability to work with accuracy.
• Excellent organizational and time management skills.
• Strong understanding of agribusiness operations and processes will be a plus point
• Have own vehicle and its license
• Proficient in using MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Willingness to learn and adapt to new processes and technologies.

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting cross-sectoral digital solutions that will further empower Indonesia’s vastly growing digital economy.  

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

As an IT Project Manager, you will be responsible for overseeing and managing a variety of IT projects aimed at delivering innovative digital solutions in alignment with our strategic objectives. You will coordinate with cross-functional teams to ensure projects are delivered on time, within scope, and within budget while adhering to quality standards.

What you will do:

• Lead the project planning process, including scope definition, resource allocation, and project timeline creation.
• Collaborate with stakeholders to gather requirements, define project objectives, and ensure effective communication throughout the project lifecycle.
• Manage project risks and issues, developing mitigation plans as necessary to ensure project success.
• Monitor project progress, conduct regular status meetings, and prepare detailed project reports for stakeholders.
• Ensure adherence to project management methodologies, quality standards, and best practices.
• Facilitate training sessions and workshops to guide teams in project execution.
• Evaluate project outcomes and report on key performance indicators to improve future project implementation.

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

• Minimum 5 years of experience in project management, preferably in the IT or telecommunications sector.

• Proven track record of successfully managing IT projects from initiation to completion.

• Strong understanding of data and project management methodologies (e.g., Agile, Scrum, Waterfall) and tools.

• Excellent communication, leadership, and interpersonal skills, with the ability to motivate teams and influence stakeholders.

• Analytical mindset with strong problem-solving abilities and attention to detail.

• Certification in project management (e.g., PMP, PRINCE2, or similar) is a plus.

• Familiarity with software development life cycle (SDLC) and IT infrastructure is advantageous.

• Proficient in using project management software and tools (e.g., JIRA, Microsoft Project, Trello).

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting cross-sectoral digital solutions that will further empower Indonesia’s vastly growing digital economy.  

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

As a B2B Partnership & Account Manager, you will play a crucial role in building strategic alliances and managing client relationships. This role will focus on enhancing collaboration between INDICO and its partners, ensuring mutual growth and success. 

What you will do but not limited to: 

• Identify and establish strategic partnerships that align with the company’s growth objectives. 

• Develop and maintain strong relationships with business partners and key accounts. 

• Act as the primary liaison for partners, addressing inquiries and resolving issues to ensure satisfaction. 

• Collaborate with internal teams to ensure seamless integration of products and services for partners. 

• Monitor partnership performance and generate insights for improvement and growth opportunities. 

• Prepare and present regular reports to management on partnership status and results. 

• Stay informed about industry trends and competitor activities to identify new partnership opportunities. 

• Bachelor's degree in Business, Marketing, or a related field. 

• Minimum 5 years of experience in B2B Partnership Management, Account Management, or similar roles. 

• Ability to navigate complex challenges and provide effective solutions. 

• Proven track record of establishing and managing successful business partnerships. 

• Excellent communication, negotiation, and interpersonal skills. 

• Strong analytical skills with the ability to assess partnership performance effectively. 

• Has strong Knowledge of the digital industry is preferred. 

• Self-motivated with a results-driven approach and the ability to work independently as well as in a team. 

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

About us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO seeks to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations that will empower Indonesia's digital economy.

What you will do:

• Develop and implement performance marketing strategies to achieve business objectives and goals. 
• Manage and optimize digital ad campaigns across various platforms, including Google Ads, Facebook, Instagram, and more. 
• Create, curate, and schedule engaging content for our social media platforms, including Instagram, Facebook, Twitter, LinkedIn, and more 
• Analyze social media metrics and trends to measure the effectiveness of campaigns and adjust strategies accordingly. 
• Monitor and analyze campaign performance metrics to provide actionable insights and recommendations for improvement. 
• Create comprehensive reports to track progress against KPIs and identify growth opportunities. 
• Work cross-functionally with teams to align marketing strategies and ensure consistency in messaging. 
• Stay up-to-date with industry trends, tools, and technologies to refine and enhance marketing efforts. 

• Bachelor's degree in Marketing, Business, or a related field. 
• At least 3-5 years of experience in performance marketing, with a strong understanding of digital marketing channels. 
• Proven track record of managing successful online advertising campaigns and demonstrating measurable results. 
• Strong analytical skills and proficiency in analytics tools (e.g., Google Analytics, social media analytics). 
• Excellent communication and collaboration skills, with the ability to work in a fast-paced environment. 
• Familiarity with SEO/SEM, PPC, and social media advertising. 
• Experience in a digital marketing agency is a plus. 
• Proficient in using social media platforms (Instagram, Facebook, LinkedIn, TikTok, etc.) and social media management tools. 
• Ability to analyze social media metrics and derive actionable insights. 

Attractive total compensation of salary, festive allowance, and annual bonus

Private Health Insurance

Working device provided

Employee Development Program

Flexible Working Arrangement

Culture programs

Mental Health & Well-being program

Various club and Engagement activities

Anniversary Leave

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

We are looking for a talented Data Scientist to join our growing team. In this role, you will be responsible for analyzing complex data sets and deriving actionable insights to drive strategic business decisions. You will work closely with cross-functional teams and leverage your analytical skills to improve our digital offerings.

What you will do but not limited to:

• Analyze large datasets to identify trends, patterns, and anomalies.
• Design and build data models to support business objectives.
• Collaborate with product and engineering teams to implement machine learning solutions.
• Develop visualizations and reports to communicate insights effectively to stakeholders.
• Perform statistical analysis and predictive modeling.
• Continuously monitor and evaluate model performance.
• Stay updated with the latest trends and technologies in data science and analytics.

• Bachelor's degree in Statistics, Mathematics, Computer Science, or a related field.
• Minimum 2-4 years of experience in data science or a related field.
• Strong proficiency in statistical analysis and data visualization tools (e.g., R, Python, SQL, Tableau).
• Experience with machine learning algorithms and frameworks.
• Familiarity with big data technologies (e.g., Hadoop, Spark) is a plus.
• Strong analytical and critical thinking skills.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication skills in both English and Bahasa Indonesia.

Company Description

Majamojo is a joint venture between Telkomsel and GoTo, focusing on mobile game development in Indonesia and Southeast Asia. The company aims to be the leading gaming publisher in the region by forming partnerships with third-party developers and leveraging digital capabilities and technology assets. Majamojo's mission includes strengthening Indonesia's gaming industry, nurturing digital talent, and supporting the country's digital transformation.

Role Description

·  Comprehensive Game Testing: Thoroughly test games across various genres, platforms, and devices, identifying and documenting bugs, glitches, and gameplay imbalances.

·  Monetization Model Analysis: Critically analyze different monetization models, including free-to-play, premium, and subscription-based, to assess their effectiveness and potential revenue streams.

·  User Journey Evaluation: Conduct in-depth analysis of user journeys, identifying pain points, areas for improvement, and opportunities to enhance player engagement and retention.

·  Structured Report Creation: Prepare detailed and well-structured reports on game testing outcomes, monetization model analysis, and user journey insights, providing actionable recommendations for game development and optimization.

• Proven experience in game testing, with a strong understanding of various game genres and platforms.
• Familiarity with different monetization models and their implementation in the gaming industry.
• Excellent analytical and problem-solving skills, with the ability to identify and address issues effectively.
• Strong written and verbal communication skills, capable of conveying complex technical information clearly and concisely.
• Passion for gaming and a genuine interest in understanding player behaviour and motivations.
• Ability to work independently and as part of a collaborative team environment.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO is seeking a talented Machine Learning Engineer to join our dynamic team on a project basis. You will be responsible for designing and implementing machine learning models that solve real-world problems while collaborating with various teams to provide actionable insights.

What you will do but not limited to:

• Design and implement machine learning models and algorithms.
• Conduct experiments to optimize model performance.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Perform data preprocessing, feature selection, and model evaluation.
• Monitor and maintain machine learning systems and pipelines in production.
• Communicate findings and present results to stakeholders.

• Bachelor degree in Computer Science, Engineering, Mathematics, or a related field from reputable university
• Real-world experience in developing and deploying AI / ML applications, both with structured and unstructured data (such as Computer Vision, NLP, LLM)
• Proficiency in programming languages (such as Python, Java, Scala, Rust)
• Strong understanding popular AI / ML frameworks and libraries (such as Tensorflow, PyTorch, Scikit-learn)
• Knowledge in cloud platforms (AWS, Azure, GCP) and MLOps practices
• Understanding in software development practices
• Experience with big data technologies (such as Hadoop, Spark) is a plus
• Fluency in English and Bahasa Indonesia

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO is expanding its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/) 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

What you will do but not limited to: 

• Coordinate and supervise day-to-day layer poultry operations, ensuring adherence to best practices for animal husbandry and production. 

• Collect and analyze data on egg production, quality, and feed conversion ratios to identify areas for improvement. 
• Identify and conduct research for potential customers in area assigned. 

• Make cold calls, emails, and visit prospective clients to generate leads and interest in products offered. 

• Prepare and present engaging sales presentation to potential customers.  

• Work closely with the team to develop and implement strategies to achieve sales goals. 

• Build and maintain strong relationship with existing customers to ensure business continuity. 

• Stay updated on industry trends, competitors, and markets. 

• Bachelor’s degree in Animal Husbandry, Poultry Science, Agriculture, or a related field. 

• Minimum 3-5 years of hands-on experience in layer poultry farming (egg)

• Strong knowledge of poultry management practices, biosecurity measures, and egg production techniques. 

• Experience in collaborating with farmers and managing farming operations effectively. 

• Proficient in data collection and analysis, with the ability to utilize data to enhance production efficiency. 

• Excellent problem-solving skills and ability to address challenges in poultry farming operations. 

• Strong communication skills for effective interaction with farmers and internal teams. 

• Passionate about sustainable agriculture and improving the livelihoods of farmers. 

• Ability to work both independently and collaboratively in a fast-paced setting. 

• Familiarity with the latest advancements in poultry farming technology and practices is a plus. 

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. Our mission is to leverage Telkomsel's digital assets and capabilities to create innovative cross-sectoral digital solutions that empower Indonesia's digital economy.

Role Overview

The Senior Marketing and Brand Communication will be responsible for developing and executing impactful marketing digital campaign and brand strategies that resonate with our target audiences. This role requires a creative thinker who can effectively communicate our brand values and drive engagement across various channels.

Your responsibilities but not limited to:

• Develop and implement comprehensive marketing and brand communication strategies that align with INDICO’s business goals.
• Oversee the creation of compelling content for various platforms, ensuring consistency in messaging and tone across all marketing channels.
• Lead market research efforts to identify trends, customer needs, and competitive landscape, using insights to inform strategic decisions.
• Collaborate with cross-functional teams to execute marketing campaigns, ensuring all initiatives are aligned with brand guidelines.
• Measure and report on the effectiveness of marketing campaigns, providing actionable insights for continuous improvement.
• Manage external agency relationships, ensuring deliverables meet quality standards and timelines.

• Bachelor’s degree in Marketing, Communications, or a related field; Master’s degree is a plus.
• Minimum 7 years of experience in marketing and brand communication roles, preferably within the tech or digital industries.
• Strong understanding of integrated marketing strategies, both offline and online, including digital media, social media, public relations, and events.
• Proven track record of developing successful marketing campaigns that drive brand awareness, customer engagement and has strong media relations.
• Exceptional written and verbal communication skills, with the ability to craft compelling narratives.
• Strong analytical skills with experience in data-driven decision-making.
• Ability to work collaboratively in a fast-paced environment while managing multiple projects.
• Familiarity with the latest trends in the digital landscape and a passion for innovation in brand marketing.

Attractive total compensation of salary, festive allowance, and annual bonus

Private Health Insurance

Working device provided

Employee Development Program

Flexible Working Arrangement

Culture programs

Mental Health & Well-being program

Various club and Engagement activities

Anniversary Leave

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Product Analyst at INDICO, you will play a critical role in overseeing data-driven decision-making for INDICO product and business lines, which include digital goods commerce, engagement platform, Edutech, HealthTech, and game publishing businesses. This position offers a unique opportunity to work with cross-entity data across a variety of industries, driving impactful business outcomes and product development. You will collaborate with multiple business units to plan, strategize, and accelerate growth, leveraging complex data to provide actionable insights that support informed decisions, as well as build and expand the data analyst organization.

What you will do but not limited to:

• Collaborate with Indico and its subsidiaries to plan, strategize, and drive growth through data-driven insights.
• Collect, clean, and analyze large datasets to support business and product decisions.
• Develop and deploy dashboards to track key metrics for different business units, including Edutech, Healthtech, and Game Publishing.
• Conduct both regular and ad-hoc analysis to support strategic decision-making and special projects.
• Partner with Product and Data Engineering teams to enhance data pipelines and ensure data accuracy across multiple entities.
• Design and analyze experiments to assess initiatives and optimize business outcomes.
• Track and measure the impact of data-driven strategies, providing regular updates on their effectiveness.
• Work with cross-functional teams to define success metrics, evaluate data, and deliver actionable insights across Indico and its subsidiaries.

• Bachelor's or master's degree in a quantitative field (Statistics, Mathematics, Computer Science, Engineering, etc.).
• Proficiency in SQL for querying and data manipulation.
• Experience with BI tools (e.g., Tableau, PowerBI, Looker) for dashboard creation.
• Familiarity with Python or R for advanced data analysis is a plus.
• 3+ years of experience in data analysis, data science, or a related role.
• Effective communication and storytelling skills to present data-driven insights to various stakeholders.
• Experience working with diverse stakeholders across multiple business units.
• Ability to analyze large datasets, tackle complex challenges, and deliver actionable insights.
• Passion for data, curiosity about analysis, and a proactive attitude in exploring solutions.
• Experience in A/B testing, statistical experimentation, or building predictive models is a plus.
• Familiarity with cloud platforms (e.g., GCP, AWS, Azure) is an advantage.
• Fluent in English and Bahasa Indonesia for effective communication across teams.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

At INDICO, we believe in reaching beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

We are seeking a motivated Product Intern to join our team. In this role, you will support the product research process by conducting market analysis, user research, and competitive analysis. You will work closely with product managers and designers to gather insights that drive product decisions and improvements. This internship offers a great opportunity to gain hands-on experience in product research and development in a fast-paced environment.

What you will do:

• Conduct market research to understand industry trends, customer needs, and competitor analysis. 
• Collect and analyze data to support strategic decision-making. 
• Gather user feedback to enhance the product. 
• Assist to create and maintain product documentation such product books and user guides. 
• Assist to use analytical tools to monitor product performance post-launch and identify areas for improvement. 
• Assist the product team in product development cycle & prototype creation. 
• Support product team in various tasks and projects as needed. 
• Coordinate with cross-functional teams; engineering, design, marketing, and sales. 

• Bachelor degree in Business, Marketing, Design, Social Sciences, or a related field.
• Strong analytical skills with the ability to interpret data and derive insights.
• Experience with analytical tools such as Excel, Google Analytics, or other BI tools is a plus.
• Experience in project management; familiarity with tools like JIRA, Miro
• Excellent research, written, and verbal communication skills.
• Detail-oriented and organized with the ability to manage multiple tasks.
• Familiarity with research methodologies and tools for conducting market and user research.
• Passion for product development and understanding user needs.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Fraud IT Operation Support, you will be responsible as a first level risk assessment for monitoring, analyzing, and investigating possible fraud incidents on digital platforms. You will work closely with cross-functional teams to ensure security measures are in place and that incidents are promptly addressed.

What you will do, but not limited to:

• Monitor systems to detect fraudulent activities across digital platforms. 

• Analyze data to identify patterns and trends of fraud. 

• Detect, categorize and prioritize reported fraud incidents and collaborate with relevant teams to mitigate risks. 

• Implement preventive measures and best practices to prevent fraud. 

• Document findings and report incidents to management with actionable insights. 

• Bachelor's degree in information technology or related field. 

• Minimum 1-2 years of experience in IT operations, fraud detection, or cybersecurity. Experience of working in a large company will be a plus point. 

• Skills to manipulate complex data with SQL. 

• Familiarity with fraud detection tools and methodologies. 

• Excellent communication skills, capable of collaborating with one or more teams. 

• Knowledge of IT security protocols and best practices. 

• Detail-oriented with strong problem-solving abilities. 

• Ability to handle multiple priorities and work independently in a fast-paced environment. 

• Experience in telecommunications or digital platforms is a plus. 

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As the Product Manager - Loyalty and Promotion, you will be responsible for building and scaling a Loyalty and Promotion platform that serves multiple product lines within Telkomsel Group and extends as a B2B2C service to corporate clients outside the group. Additionally, you will be responsible for creating a SaaS/API solution that allows businesses to integrate and customize loyalty and promotion services with ease. You will also have the unique opportunity to leverage Telkomsel’s existing Loyalty system to create a robust solution that enhances customer engagement, retention, and satisfaction across various digital products, while offering businesses outside Indico a customizable loyalty and promotion service.  

What you will do but not limited to:

• Co-crafting product vision and prioritization 

• Lead the design, development, and launch of a Loyalty and Promotion platform for Indico’s internal business units (B2B2C and B2C), as well as external corporate clients through a B2B2C service model. 

• Build a scalable SaaS and API-based Loyalty and Promotion product that external businesses can easily integrate into their own systems. 

• Develop a Loyalty/Promotion aggregator service that consolidates offers, rewards, and promotions from multiple partners, creating a comprehensive solution for users. 

• Leverage Telkomsel’s existing Loyalty system and integrate its features into the platform to maximize value for Indico business lines and external clients. 

• Define the product vision, strategy, and roadmap for the Loyalty/Promotion SaaS/API and aggregator platform. 

• Manage the full product lifecycle, from concept to launch, including gathering requirements, prioritizing features, development, testing, and post-launch improvements. 

• Collaborate closely with engineering, design, marketing, and sales teams to ensure successful product development, market fit, and go-to-market execution. 

• Engage with corporate clients to understand their loyalty and promotion needs, ensuring the platform provides flexible and customizable solutions. 

• Analyze user data and feedback to continuously improve the platform and enhance customer engagement and satisfaction. 

• Stay current with industry trends and innovations in loyalty and promotion, ensuring Indico’s platform remains competitive and cutting-edge. 

• Bachelor’s degree in business, marketing, computer science, or a related field; MBA is a plus. 

• 5+ years of experience in product management, particularly with a focus on loyalty, promotion, or rewards platforms. 

• Proven experience in building loyalty/promotion SaaS/API products, with a strong understanding of how to design scalable, flexible solutions for external clients. 

• Experience in developing and managing a loyalty/promotion aggregator service is highly desired. 

• Strong technical background with the ability to work closely with engineering teams to build API-driven products. 

• Familiarity with Telkomsel’s Loyalty system or other telco-based loyalty platforms is an advantage. 

• Experience working with B2B2C service models and managing relationships with corporate clients. 

• Excellent communication and collaboration skills for working across multiple internal teams and external partners. 

• Strong analytical skills and data-driven approach to product development and decision-making. 

• Ability to prioritize tasks effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously. 

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios.

As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO is expanding its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/).

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

What will you do but are not limited to:

• ⁠Record and monitor data related to field activities (e.g., feeding, growth, health status).
• Maintain accurate data of harvest and post-harvest processes.
• ⁠⁠Track and input project expenses.
• ⁠⁠Organize digital and physical documents (production, expenses, invoices).
• ⁠⁠Work with field teams to gather data for performance monitoring.
• Assist in identifying challenges in field operations and offer feasible solutions based on data insights.

• Bachelor's Degree in Agribusiness, Management Business, Business Administration or any related field.

• Strong communication and interpersonal abilities to liaise effectively with internal and field team members.
• Detail-oriented with good organizational and analytical skills.
• Proficient in Microsoft Office, especially Excel for data management.
• Willingness to learn and adapt in a fast-paced and dynamic agricultural environment.
• Previous internship or experience in agriculture or agribusiness is a plus.