Total 24 job vacancies by Network For Electronic Transfers (singapore) Pte Ltd

Position Summary

The Merchant Operations (MO) team is part of the Customer Service and Operations division in NETS. This team is responsible for verifying and onboarding customers onto NETS internal systems.

The Project officer will be tied to the Records Remediation project and will report to the Merchant Operations – Project Lead.

Key Responsibilites

• Receive files and documents containing past merchant records from vendor
• Sorting and repacking of files and documents based on established criteria
• Scanning required documents according to the established process and ensuring quality and correctness

• Maintain document integrity & security

Requirements

• GCE ‘A’ Level / Diploma

• 1-2 years of relevant work experience

• Prior experience with document digitization projects (transition from hardcopy to softcopy) will be an advantage

• Meticulous and able to work under tight deadlines

• Conscientious & team player

• Good interpersonal & communication skills

• Proficient in Microsoft Office

Position Summary

The Merchant Operations (MO) team is part of the Customer Service and Operations division in NETS. This team is responsible for verifying and onboarding customers onto NETS internal systems.

The Project Lead will be tied to the Records Remediation project and will report to the Merchant Operations.

Key Responsibilites:

• Overall lead for the Record Remediation project
• In charge of a team of 4 project officers
• Documenting and tracking files and documents containing past merchant records received from vendor

• Ensure that all documents containing confidential information are handled and stored appropriately
• Sort and repack files and documents based on established criteria
• Scan required documents according to the established process, ensuring the quality and correctness of scanned documents
• Managing and reporting of project status
• Maintaining and ensuring data integrity & security

Requirements

• Diploma & above

• 2-4 years of relevant work experience preferred

• Prior experience with document digitization projects (transition from hardcopy to softcopy) and leadership roles will be an advantage

• Meticulous and able to work under tight deadlines

• Conscientious & team player

• Good interpersonal & communication skills

• Proficient in Microsoft Office

About NETS

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 120,000 acceptance points in the country as well as online payments.

Position Overview

Embossing team of Card Centre performs card personalization of Bank and NETS cards through the card personalization machines. The team ensures the daily required quantities of cards are fulfilled for the different Banks.

Key Responsibilities

• Responsible for performing card personalization at machines
• Meeting Service Levels of customers (ensuring timeliness and accuracy at work)
• Planning and coordinating with the entire Production
• Performing stock taking of collaterals
• Other ad-hoc duties

Requirements

• Min. Education Level: O-Levels
• Field of Study: Not applicable
• Skills: Production
• Language: English
• Prior working experience in Production line would have a priority
• Comfortable in shift work and able to work on weekends
• Candidate must be comfortable working with machines
• Candidate must be able to lift heavy objects
• Should have basic computer literacy

Overall Function

Reporting to the Head of Data Centre, the incumbent will primarily be involved in the day-to-day operations of the NETS Data Centre.

Key Responsibilities

• Perform day-to-day data centre/ computer operations (batch processing, printing reports, systems backup, tape management, server reboots, facilities and infrastructure checks in the data centre)
• Pro-actively monitor the data centre systems’ uptime and connectivity to ensure system availability to prevent any down time, and coordinate problem resolution with vendor or second level support groups.
• To log and submit problem management record and assign to appropriate party
• Ensure physical security procedures are followed strictly
• Performs escorting of personnel to and fro the Data Centres for both Kim Chuan & Bedok

Requirements

• Minimum Nitec/ Higher Nitec/ Diploma in Computer Science/ Information Technology or equivalent
• Able to perform 24-hours rotational shifts (3 shifts)
• Strong initiative and able to work independently
• Good knowledge with Windows server / UNIX / AIX
• Minimum 1-2 years of relevant working experience in a Data Centre environment

Position Summary

The NETS Customer Service Team operates from 9AM to 9PM daily and is the key point of contact for our customers on their queries with regards to the company’s products and services.

As part of this team, he/she will contribute significantly to the overall service experience of our customers by delivering excellent service in a prompt and professional manner via the various communication channels available.

Key Responsibilities

• Handle and resolve all customer queries received via phone or email effectively and promptly
• Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer
• Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely
• Achieve individual and team goals
• Proactively escalate query trends or potential issues to team lead/manager
• Perform other assigned duties and/or project work

Requirements

• Minimum Diploma and/or 2-3 years of relevant contact center/customer servicing experiences
• Proficiency in local languages/dialects will be an advantage
• Strong communication skills
• Passion for problem-solving with the ability to identify root causes and pursue effective solutions
• Able to work independently and as part of a team
• Resourceful and able to perform well under pressure
• Fast learner and able to quickly pick up constantly evolving variety of products and services

Position Summary

The SAP Basis role is to perform the duties and responsibilities of a SAP Basis Administrator responsible for the administration for NETS SAP systems. The Basis may perform project related initiatives as needed. This role also consists of additional responsibilities such as, ensuring appropriate SOPs/checklists are in-place and followed and leading strategic initiatives as requested by SAP management.

Key Responsibilities

• Evaluates, install, configure, and deploy SAP applications, systems software, products, and/or enhancements to existing applications throughout the enterprise
• Collaborates with analysts, designers, and system owners in the testing of SAP software programs and applications
• Performs daily monitoring and troubleshooting of the SAP system
• Installs and configures patches and upgrades as required
• Works with Infrastructure and Networking teams to provide support for both current and future SAP landscapes
• Good RHEL skills and technically fluent in HANA database
• Experience in successful project implementation and Application Support
• Must have excellent analytical and problem solving skills
• Ability to monitor and manage the progress of tasks
• Basic knowledge of business systems environment
• Comply with corporate policies, procedures and standards and help in executing any data requirements raised during audits
• Knowledge of Service Level Commitments
• Assume task assigned from VP MIS

Requirements

• At least 5 years experience administrating SAP systems
• Knowledge of enterprise-level applications including ERP
• Knowledge of the relevant part(s) of the infrastructure and operating environment
• Excellent analytical and problem solving skills, with the ability to multi-task, are essential
• Ability to monitor and manage the progress of tasks
• Basic knowledge of business systems environment
• Knowledge of Service Level Commitments
• Good communication and presentation skills
• Strong ability to facilitate discussions and negotiate mutually beneficial solutions when necessary
• Ability to work independently with minimum supervision

Overall Function

The GCIO office primarily support the GCIO in executing the vision, strategy and key initiatives for the Technology and Operations across the NETS Group. The members of the GCIO office is responsible for ensuring the effective use of information and technologies across Tech departments to improve service delivery, enhance cybersecurity, and drive digital transformation. The office typically:

- Provide leadership in the development and implementation of IT strategies and policies

- Ensure technology systems are secure, efficient and aligned with company goals

- Oversee digital service transformation to increase efficiency of tech operations and be trusted advisor to regulators, partners, industry bodies and internal stakeholder

Key Responsibilities

- Support GCIO with strategic initiatives across 3 entities - NETS, NETS Solution and BCS, including Tech Resiliency, Management Information System, Technology Governance, Cloud Migration etc. with group level management and department heads to focus on data protection, privacy, cybersecurity, and IT procurement.

- Participate in management meetings for both entities and group level, write meeting minutes, action items, prepare presentations and ensure delivery in time.

- Work closely with GCIO and GCISO, GCFO, GCRCO to promote technology innovation and shared services across entities.

- Engage different vendors i.e. Consulting agencies - Accenture, EY, Deloitte for company technology strategies, business decision, organisation structure.

- Facilitate meetings with both external and internal stakeholders, develop and manage meeting agenda, ensuring alignment with policy priorities and economic goals.

Requirements

Educational Background

- Bachelor degree in IT, Computer Science or related fields

- Certifications in relevant areas such as Project Management i.e. PMP, PRINCE2; IT Governance i.e. COBIT; or Cyber Security i.e. CISSP, CISM is an advantage

- Proven experience in senior IT leadership roles, especially within finance/payment industry.

- Experience with IT development, large-scale digital transformation projects and cybersecurity management.

- Strong skills in strategic thinking, leadership & communication, problem solving, project management and change management.

- Stay updated with evolving trends in technology i.e. AI, Cloud Computing and digital services, to keep IT strategies relevant and forward-looking.

Position Summary

You will primarily be responsible to work closely with business stakeholders, other project managers as well as resources across functional technology departments, to ensure timely and successful project deliveries.

Projects may range from minor to large-scale new business ventures containing major technology upgrades and/or implementations.

You will be expected to provide subject matter expertise in areas including, project management, project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas, as well as drive risk/issue resolution and appropriate escalations

Key Responsibilities

• Manage the end-to-end project SDLC cycle across the various stages such as: requirements gathering, solutioning & design, planning, quality assurance, and implementation into production
• Work closely with various technical teams across the Technology division to identify non-functional requirements, to ensure sustainable operational feasibility post-implementation
• Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and various technical teams involved in the project delivery
• Analyze and document requirements in close liaison with various stakeholders involved in the project; drawing together information needs from different business units across the organization
• Manage project scopes, project budgets, resource planning, and manpower availability and seek approval for any changes to project scope, project schedule or cost.
• Actively engage all stakeholders involved to identify project risks and apply feasible mitigation controls to ensure minimal impact to overall project deliverables
• Conduct regular meetings with project steering committee & senior leadership to update project statuses allowing for timely escalations for any gaps or potential risks identified.
• Prepare project matrices to track and analyze project performance, cost performance, time schedules while constantly looking to make improvements to efficiency and resource optimization

Requirements

• Degree in Computer Science or related Technology disciplines with equivalent business experience and 10 years of progressive working experience for a major company or division of a medium to large corporation.
• At least 10 years’ of progressive experience in managing medium to large scale projects in a large organization
• Experience creating work breakdown structures (WBS) – translating requirements into tasks is preferred
• Experience with project management practices and tools to create, manage, track project performance, cost, is preferred
• Knowledge of Java/J2EE, relational database management system concepts, and object design as related to software application solutions would be advantageous
• Excellent written and verbal communication skills with an ability to maintain a high degree of professionalism through interactions with stakeholders across all levels
• Driven and motivated individual with keen eye for detail with great organizational skills that thrives in a fast paced and dynamic environment
• Prior experience in the Payments processing / Transaction Banking Systems would be highly advantageous

Position Summary

The Security Engineer plays a critical role in helping to design, implement and maintain various security tools that together form a layered defence against cyber threats.

Key Responsibilities

1. Security Tools EngineeringWork with vendors to drive security projects end-to-end to implement effective security protection for the organisation.
   Ensure that each security tool is well designed, thoroughly tested and properly operationalised.
   Serve as a subject matter expert for various security domains.
   Collaborate with stakeholders to ensure that security projects do not cause a negative impact to other systems and users.
   Keep on top of developments in cyber threats and advances in security protection and establish roadmaps to continuously improve the security posture of the organisation.
   Establish secure design patterns for applications to follow a well-defined template to ensure application security.
   
2. Security by DesignServe as a subject matter expert for security design for projects within the organisation.
   Evaluate existing security posture and recommend enhancements.
   
3. Risk Management and ComplianceEnsure compliance with relevant regulatory requirements and industry standards.
   Assist in security audits and assessments.
   
4. Collaboration and CommunicationCollaborate with cross-functional teams to integrate security principles into technology processes and solutions.
   Conduct security awareness sessions.
   
   

Requirements

• Degree in Computer Science, Computer Engineering or Information Security related fields.
• At least 5 years’ experience in security engineering, with deep expertise in one or more security domains.
• At least 3 years’ experience in leading security projects end-to-end.
• Security certifications such CISSP, CISM, CCSP, CISA, AWS Certified Security - Specialty are highly desirable.
• Experience in Security Engineering for Cloud workloads is an added advantage.

About NETS

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Overall Function

Group Audit is an independent function within NETS Group that provides an objective assurance and risk advisory role. The primary purpose of the role is to provide an independent and objective audit service to NETS Group based on a systematic risk-based approach to ensure key risks in the organization are identified, recommended controls / action plans discussed, agreed and reported to senior management in a timely manner.

Group Audit reports directly to the NETS Group Board on all audit related matters. The Board is assisted by the Audit and Risk Management Committee (ARMC) in fulfilling its oversight responsibilities for the financial reporting, internal control, risk management system, compliance framework and the audit process.

Key Responsibilities

• The Audit Manager conducts and where required supervises the audit to ensure NETS meets its financial, operational and compliance objectives from planning to report finalization and participates in issue follow-up
• Works closely with the Data Analytics team and business units in the implementation of continuous auditing/monitoring

Audit Planning

• In Audit Lead capacity, sets the overall audit objective, scope and approach. Prepare and draft the audit planning memorandum
• Establish audit work programs to effectively evaluate business and operational processes, based on best practices and regulatory requirements
• Participate in business process analysis, assessment of risks and evaluation of control design
• Identify possible areas feasible for the use of data analytic tools for more complete testing

Audit Fieldwork

• Lead and ensure adequate supervision over the execution of audit fieldwork to ensure proper evaluation of the design and effectiveness of the key controls and assessment of residual risk
• Monitor the audit progress and perform review on the work performed by team members
• Guide and coach junior team members
• Ensure stakeholders are kept informed of the audit progress and issues arising

Audit Reporting

• Discuss, agree and ensure factual accuracy of audit issues with relevant management
• Provide practical recommendations (based on industry best practices, regulatory requirements) on mitigating actions on the identified risks
• Responsible for accurate, quality and timely reporting
• Prepare and draft final audit report

Audit Issue Follow-up

• Ensures audit issue follow-up is adequately and timely performed and documented

Requirements

• Degree in Accountancy, Finance, Business or equivalent, preferably with CIA and CAMS qualification
• Minimum 6 years of external/internal audit experience, preferably with AML expertise
• Sound knowledge of internal control concepts and auditing techniques
• High level of integrity, drive and sense of urgency
• Ability to work independently and in a team environment with strong interpersonal and collaboration skills
• Excellent verbal and written communication skills with the ability to lead meetings
• Strong analytical and report writing skills
• Experience in the use of data analytics tools for audit review such as IDEA, ACL and data visualization tools e.g. Tableau
• IT Audit experience with understanding of application controls will be an added advantage

Position Summary:

As a second line-of-defence IT function to identify, assess, monitor and report key risks as well as identify potential areas of improvement. This role will act as an advisor and domain expert on IT Risk matters. The ideal candidate will be a confident self-starter with strong interpersonal and organization skills, demonstrating the ability to exercise good judgement.

Key Responsibilites:

• Assist in the review and implementation of IT risk management frameworks, policies, processes, and procedures.
• Assist in the identification, prioritization, assessment, monitoring, and reporting of key IT risks.
• Assist in the conducting and reviewing of technology risk assessments with the 1st line-of-defence.
• Support IT risk-related projects and/or initiatives.
• Assist in the running IT Risk Management Committee.
• Assist in the reporting to Risk Management Committee.
• Managing the IT Deviation Process.
• Ensuring IT compliance activities are performed within stipulated periods.
• Proactively engage in establishing IT Risk awareness within the company.Monitor and assess compliance with laws, regulations, and policies (e.g., TRMG, Cyber Hygiene, CCoP, Payment Services Act, Personal Data Protection Act, etc).

Requirement:

• At least 7+ Years of experience in IT Risk Management, preferably within financial services.
• University degree in related discipline or equivalent industry related experience.
• Professional certifications in the field of IT Risk/Security (CISSP, CISA, CISM, CompTIA, SANS) would be beneficial.
• Preferably have a strong Technology/IT Security background.
• Good working knowledge of risk management and control concepts, constantly paying attention to details and have ability to perform deep-dive investigation.
• Stakeholder management and collaboration skills.
• Well-developed and effective written and verbal communication skills.
• Highly motivated and has a strong desire to learn and succeed.

About NETS

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary

To support in the NETS Prepaid Card (NPC) bulk exchange exercise and corresponding with merchants/customers when required. Ensuring accurate data recording on a timely manner.

Key Responsibilities

• Processing of NPC submitted to NETS for exchange
• Communicating with merchants/customers on enquiries or when necessary
• Data recording into the NPC portal

Requirements

• Diploma in any discipline
• Minimum 1 year of admin/operation experience
• Proficiency in Microsoft Office (Excel, Outlook and Word)
• Team player and effective communicator
• Proficient in English
• Contract period for 3 months (subject to further renewal/extension)

About NETS

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 120,000 acceptance points in the country as well as online payments.

The NETS network also accepts NETSPay, UnionPay and BCA cards, and includes 54,000 Unified POS terminals and 96,000 QR acceptance points. NETS is also the issuer of CashCard and FlashPay cards.

The NETS Group manages and operates Singapore’s clearing and payment infrastructure for core electronic transfer services FAST, Inter-bank GIRO and PayNow.

It is the market leader providing payment and clearing solutions (Real-Time Gross Settlement system and Cheque Truncation System) in the region.

NETS is a member of the Asian Payment Network and a council member of UnionPay International.

For more information on the NETS Group, please visit www.nets.com.sg.

Position Overview

Quality Checker team of Card Centre performs quality checks on every card mailers after card personalization ensuring that we meet our service level on accuracy.

Key Responsibilities

· Responsible for performing quality checks on Bank cards

· Meeting Service Levels of the Banks

· Performing end day reconciliation for internal reporting

· Other ad-hoc duties

Requirements

· Min GCE A Levels

· Skills: Production

· Need to be meticulous & detailed

· Prior working experience in Production line would have a priority

· A-Levels students waiting for University to start are welcomed to apply

NETS

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary

The NETS Customer Service Centre operates from 8.30am by 6.00pm, Monday to Friday (except public holiday) and is the key point of contact for our customers on their queries with regards to the company’s products and services.

As part of this team, the candidate will contribute significantly to the overall service experience of our customers by delivering excellent service in a prompt and professional manner via the various communication channels available.

Key Responsibilities

1. Queue Management at Counter

• Alongside with the counter staff reporting to the Team Manager, handle and resolve all customer queries received over the counter effectively and promptly (Card purchases, unblocking of cards, enquiries on cards, terminal returns and terminal collection)
• Ensure that all customer queries and any follow-up interactions are logged into Customer Relationship Management (CRM) system accurately and timely
• Ensure all work that requires verification is adhered to within the specified period
• Handle escalations or operational potential issues that impacts counter servicing
• Perform other assigned duties and/or project work
• Update SOP Standard Operating Procedures when there are changes

2. People Management

• Oversee the performance of the assigned staff i.e. clearing the queues and handling the customer traffic within the service level standards in terms of queue time and wait time.
• Ensure robust plans for development and upskilling of staff
• Ensure active and timely performance management across all levels
• Drive strategies to improve staff engagement

3. Risk and Compliance

• Conduct RCSA controls testing
• Review and analyze risk and compliance reports
• Perform periodic review of Division KRI Key Risk Indicator with relevant stakeholders
• Perform periodic review of Division Risk and Compliance Self-Assessment and Regulatory Requirement Self-Assessment forms with relevant stakeholders
• Monitor and ensure that proper self-assessment procedure is conducted

Requirements

• Minimum qualification of Diploma-holder and/or 2-3 years of relevant counter/customer servicing experience
• Proficiency in local languages/dialects will be an advantage
• Strong communication skills
• Passion for problem-solving with the ability to identify root causes and pursue effective solutions
• Able to work independently and as part of a team
• Resourceful and able to perform well under pressure
• Fast learner, able to quickly pick up the constantly evolving variety of products and services

Position Summary

• We are looking for a passionate Software Engineer to develop payment solutions on EFTPOS terminals based on embedded system architecture.
• Your primary responsibilities include gathering user requirements, defining system functionality and writing code in C programming language to maintain existing solutions and develop new functions and features to facilitate secure payment transactions.

Our ideal candidate shall demonstrate domain expertise with C development on embedded system.

Key Responsibilities

• Design, develop, code, test and debug payment applications on POS .
• Test new application builds to ensure it produces desired results and perform debugging when necessary
• Liaise with internal teams (QA engineers / Payment terminal developers) for system integration and SDLC activities.
• Produce clean, efficient code based on technical specifications furnished.
• Develop technical documentation to accurately represent application design and code

Requirements

• Degree or diploma in Computer Science or related Technology disciplines
• At least 5 years of programming experience in C on embedded systems. Ability to demonstrate expert knowledge and experience POS payment applications such as EMV, CEPAS, ISO8583 are a definite advantage.
• Excellent knowledge of firmware, API-based coding techniques, IP protocols, interfaces and hardware subsystems
• Experience with cryptography algorithms such as 3DES, RSA, AES, DUKPT is an advantage.
• A history of proven track records of development on embedded platforms.
• Driven and adaptable individual that thrives in a dynamic & fast paced environment