Total 7 job vacancies by Mhc Medical Network Pte. Ltd.

The Head of Healthcare Services will be responsible for overseeing the delivery of high-quality healthcare services across our network as well as to ensure growth of drugs within the network and management of network sales department.

This role involves managing the day-to-day operations of our healthcare services, including but not limited to, General Practitioners (GPs), Specialists (SPs), Traditional Chinese Medicine (TCM), Dental services and hospitals. The ideal candidate will ensure the adherence to clinical standards, enhance patient care, and drive the strategic growth of the healthcare services department.

Key Responsibilities:

1. Strategic Leadership:

• Develop and implement strategic plans for the healthcare services department in alignment with overall company goals.
• Identify opportunities for growth and expansion of healthcare services.

2. Team Leadership:

• Lead and manage a multidisciplinary team, including Network Management Team, Pre-Auth/LoG Team, Medical Auditors, Network Sales Team.
• Provide direction, support, and professional development opportunities for team members.

3. Operational Management:

• Oversee the daily operations of healthcare services, ensuring efficiency and effectiveness in service delivery.
• Review and maintain policies and procedures to maintain high standards of network, Pre-auth/ Log management, medical audit and network sales.

4. Network Sales Governance:

• Ensure compliance with healthcare regulations and standards.
• Develop and maintain governance frameworks to monitor and improve the management and sales of drugs.

5. Quality Assurance:

• Monitor performance metrics and implement improvement initiatives.
• Conduct regular audits and reviews to ensure adherence to clinical guidelines and protocols including Fraud, Waste and Abuse amongst network and members.

6. Stakeholder Engagement:

• Build and maintain relationships with key stakeholders, including healthcare providers, insurers, and regulatory bodies.
• Represent the company at industry events and forums.

Job Requirements:

• Medical Degree, 2 years and above
• Registered with SMC preferred
• Pharmacological knowledge
• Strong leadership and management skills with minimum of 10 years of experience in healthcare management or TPA, with at least 5 years in a leadership role.
• Experience in strategic planning and execution.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of healthcare regulations and standards.
• Proven ability to manage budgets and financial performance.
• Operations / Project Management Capabilities, preferred.

The candidate will be part of MHC Project Management Office & Business Solutions and will be assigned to lead business requirement gathering in various projects or system enhancements. This is a hands-on role which requires understanding of Insurance & Healthcare process and system, strong analytical skills and a high level of accuracy when defining business specifications

Key Responsibilities:

• Liaise with end users to produce/refine business specifications (Business Requirement Document)
• Liaise with Sales, Operations, Finance, and IT teams to ensure accurate functional coverage
• Define and produce testing plan and provide guidance in user acceptance testing (UAT)
• Manage and escalate risks and issues to management (Issues, Risks & Action Management)

Competencies:

• Business oriented with a clear focus on results and deliveries
• Strong business acumen; keen to understand and quick to identify risks and opportunities.
• Be creative, innovative, pro-active, and convincing in terms of finding solutions
• Strong communication and presentation skills both verbal and written.
• Experiences in operations or IT project environment.

Requirements:

• Good knowledge in Apps, Webs, and mobile technology (prefer but not mandate)
• Degree in Information System, Computer Science, or professional certificates in relevant fields
• At least 3 years of working experiences in related fields
• Prefer with insurance, TPA or healthcare background

Job Description

You will be part of the Client Relationship team, providing both Sales and Administration support including but not limited to the following responsibilities:

• Manage a portfolio of Direct Corporate Clients OR Insurers Clients
• Key accountability is client retention and upselling /business growth
• Job Responsibilities includes:
• Receive and respond to Client/Insurers/Brokers enquiries
• Attend meetings (face to facec/e-meet) with clients OR insurer/broker depending on the channel
• Lead regular (quarterly /monthly / weekly) meetings with key clients or insurer & brokers
• Handle renewal RFPs /tenders for accounts being managed
• Conduct communication sessions and sales pitches to existing and prospective clients
• Lead CRM monthly meeting including sending out series of invite, sending the collated SLA decks (claims, contact centre, panel utilisation) to the insurers, as well as minutes of meeting and to facilitate the meeting.
• Coordinate with internal stakeholders to troubleshoot issues, resolution and perform service recovery where required.
• Contract for new/renewals business and services setup, and upsell of services
• Drive sales, develop pipeline, create opportunities & regular account review
• Develop new business from existing clients by cross-selling other range of our service offerings
• Build strong relationships with existing client and actively identify upsell and referral opportunities within our existing customer base
• Preparation of documentations, health screening packages quotations, service agreements
• Assist with audit requirements and due diligence by Clients/Insurers with our internal stakeholders
• Coordinate with Wellness Team for onsite health services arrangements
• Liaise with MHC Medical Centre team on health services administrative setup and troubleshooting of issues
• Data entry and maintenance of corporate client/ insurer database
• Preparation of monthly/ ad-hoc Client/Insurer reporting requirements
• Support the department in administrative duties such as document sorting and filing
• Assist with Client/Insurers follow-ups on accounts receivables where required.
• Undertake any ad-hoc tasks where required.

Job Qualifications

• Minimum Diploma in Marketing, Sales or a related field
• Experienced working in Life Insurance or General Insurance
• Experience in Employee Benefits / Corporate Solutions is required
• Experience in serving insurer will be an added advantage
• At least 5- 8 years of relevant experience or working experience
• Ability to meet tight deadlines and extensive cross-functional collaboration
• Excellent written and verbal communication skills
• Ability to handle conflict effectively with excellent interpersonal skills
• Flexible and positive with all business needs change

Job Responsibilities:

• Work with HOD to implement quick-win solutions identified for continuous improvement initiatives.
• Collaborate with HODs to conduct thorough root cause analysis and develop both short-term and long-term solutions for escalations.
• Work with various departments (Operations and Non-Operations) to address multi-faceted Operations BAU issues.
• Discuss and propose system/process enhancement requirements with internal stakeholders, collaborating closely with the PMO as part of the operations transformation.
• Support the rollout of new large business initiatives and manage internal service transitions.
• Coordinate UAT within Operations and provide support for UAT execution, as needed.
• Assist HOD with escalations, enquiries, workflow mapping, tenders/RFPs, and other internal/external requests within set timelines, as well as ad-hoc matters.

Job Requirements:

• Candidate must possess at least Diploma in any field.
• At least 2 Year(s) of working experience in the related field is required for this position.
• CGI and Health Insurance Certification preferred.
• Proficient in computer applications e.g. Strong Excel and PowerPoint.
• Willing to learn new skills/ knowledge.
• Meticulous with strong communication and influencing skills.
• Self-motivated individual with strong sense of responsibility.
• Resourceful with strong problem-solving skill.
• Strong analytical mind with good organizational & priority management skills.
• Good team player and service oriented.
• Experience with process workflow mapping is preferred.
• Ability to envision the end-goal in mind is preferred.
• Open to Senior Executive/Executive job title depends on experiences.

Job Description:

• To recruit/ align medical providers (GP/ SP/ Hospitals) clinics onto new programs
• To service medical providers (GP/ SP/ Hospitals) clinics' escalations
• To maintain medical providers (GP/ SP/ Hospitals) listings for clients/insurers
• To align medical providers (GP/ SP/ Hospitals) on cost containment measures
• To engage medical providers (GP/ SP/ Hospitals) and to maintain healthy working relationships with these medical providers
• To align medical providers (GP/ SP/ Hospitals) on accessibility and service standards
• To ensure medical providers compliance in terms of process and fee benchmark
• To ensure medical providers comply to FWA policy and maintain the required standards in terms of service and clinical.
• To ensure stability of current medical providers and its growth in terms of size and accessibility.

Job Requirements:

• Medical Degree, 2 years and above
• Registered with SMC preferred
• Pharmacological knowledge
• Medical knowledge
• Clinic Management
• Client Relationship Management
• Sales skill
• Operations / Project Management Capabilities

Responsibilities:

• Enterprise mobile apps development on both iOS and Android.
• Work closely with the Product, UX/UI and Backend teams to design, build and extend consumer and/or partner facing new products, platforms, and features.
• Learn and apply principles of Test Driven Development, Agile Methodologies, Extreme Programming and MVP/MVVM architecture to deliver highly usable, stable and maintainable code.
• Learn and work with tech stack comprising best-of-breed tools such as React Native, Git, Jenkins CI/CD, Sonarqube, automated test tools, a Java/Node.js back end, and AWS/Azure for software delivery.
• Collaborate with internal and external stakeholders to specify, compile product requirements, and build best in class products
• Improve the stability and performance of existing applications.
• Lead the offshore team to delivery apps enhancement and projects.

Requirements:

• Degree in computer science, software engineering, information technology or related fields
• Have good knowledge on React Native. Nice to have Swift and Android Java.
• Good experience in implementing and managing Security & compliance tools.
• Good exposure in large scale IT Operations and software development cycle
• Experience working with (or having a good understanding of) different mobile development techniques - Native, Hybrid, Cross-Platform.
• Ability to understand, analyse and articulate business vs operational vs technology impact of activities, development initiatives, and work plans.
• Good knowledge of API & database systems.

Personal Attributes

• Strong interpersonal, written, and oral communication skills.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Job Description:

• Plan, design and execute marketing cum advertising campaigns across MHC & Subsidiary marketing channels (online & offline) to generate leads and nurture them to conversion through content creation, new ads and promotions.
• Be accountable for content marketing initiatives to drive traffic and engagement that converts to sales, leads and customer retention. This includes content creation, and managing eDM, SEM & Social Media campaigns.
• Develop, design and grow the company’s brand and social media presence measured through market share, increase followers, likes and engagement.
• Analysing regular weekly marketing data performance and social media metrics with tracking systems to determine efficacy and areas for improvement.
• Provide retention & loyalty marketing support to CRM programmes/campaigns
• Manage brand partnerships and collaborations with various business partners
• Conduct competitor analysis regularly to help MHC brand remain competitive in industry’s landscape
• Provide assistance and support in other projects and events.

Job Requirements:

• A self-driven digital marketer who is proactive and responsible
• Strong self-starter, fast learner, quality conscious, committed to deadlines
• Strong attention to detail
• Diploma/Bachelor Degree with at least 1 years of relevant working experience
• Experience in creating content for digital marketing/web/social media
• Experience with content management systems, Google analytics, SEO/SEM, eDM and social/marketing channels
• Strong oral and written communication & presentation skills
• Good analytical skills – reading, interpreting and communicating data
• Project management skills and understanding of how to manage the priorities of multiple stakeholders
• Strong teamwork skills combined with the ability to work independently with minimal supervision
• Strong understanding on employee benefits insurance programs will be advantageous.
• Proficient with MS Word, PowerPoint, and Excel