Total 349 job vacancies by Lloyds Banking Group

JOB TITLE: Diversity, Equity & Inclusion (DE&I), Culture & Engagement Manager

SALARY: From £57,546 (depending on location)

LOCATION(S): London, Manchester and Cardiff (other locations would be considered)

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

This is a 12 month FTC opportunity.

About this opportunity

Consumer Lending is a division of Lloyds Banking Group that is the centre of excellence for lending propositions. In Consumer Lending, there's a strong focus on helping customers spend and borrow in a safe, responsible way to achieve their life aspirations - whether it's their first home, an electric car or borrowing to make the most of life's opportunities. We're shaping the future based on data, technology and personalisation - to deliver better customer outcomes.

We're the Culture & People Team in Consumer Lending, and we're on a mission to create the best place to work for over 4,000 colleagues. No day is the same - our team lead on everything from colleague listening, emerging talent, line manager capability, Diversity, Equity & Inclusion…and way more! We have an incredible opportunity for a DEI, Culture & Engagement Manager, so read on to find out more.

About us

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

What would you be doing in this role?

You would be leading and evolving our DEI and culture strategies across Consumer Lending.

• Working closely with Central DEI and Culture teams to understand, contribute to and embed Group priorities.
• Strategic partnering with leaders and People Partners to influence structural inclusion and the diversity of our workforce.
• Analysing DE&I data and insight to identify DE&I challenges and solutions, telling the story to colleagues and leaders, and building the right support for interventions.
• Owning our colleague listening strategy, including data storytelling from engagement surveys.
• Embedding cultural transformation initiatives at all levels and project managing our bespoke career enhancement programmes.
• Managing our Culture & People Forum - a key lever for landing people initiatives in Consumer Lending.

What you'll need

• You can influence and challenge with care at all levels - providing expert consultancy to the business.
• You're an experienced data storyteller - creating powerful insights and recommendations, keeping DEI and culture as a focused priority for leaders.
• You're a confident communicator - delivering and facilitating presentations (virtual and in- person) and writing engaging communications for all audiences (up to Exec level).
• You create innovative content that generates behavioural change.
• You're an expert researcher, with detailed knowledge of the external context, bringing insights into the team which shape initiatives based on colleague priorities.

Whilst DEI and Culture knowledge/experience is helpful, we also value transferrable skills, and we're passionate about developing our colleagues.

Our team is big on quality. We seek out different thinking, we thrive off creativity, but most of all - we love a good sense of humour. We're not interested in 'culture fit', we want 'culture add'! Come and tell us what we could do better, how we can evolve and make us the best that we can be. If you're intrigued, or have some questions, then please get in touch - we'd love to hear from you.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: Protection Consultant - Cavendish Online
SALARY: £32,500 (OTE £52500)
LOCATION: Bristol Harbourside

HOURS: Full-time - 40 hours (Monday to Thursday 9.45am-7pm and Friday 9.45am-6pm)

WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Bristol office. This will be agreed by your Line Manager.

About this opportunity

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!

Supporting our Cavendish Online business, we're currently looking for an enthusiastic and driven.

Protection Consultant, you'll provide clear guidance to our customers on the various protection insurance options available to them. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

This is an exciting opportunity for a highly motivated, adaptable, and ambitious individual to take a pivotal role in the success of this team.

We will provide you with great training which will be full time for 3 weeks in our Bristol office, leading to a hybrid role when fully competent.

About Us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

You'll have previous experience of working in a highly driven sales environment with monthly Targets / KPI's

You'll have good interpersonal, organisational and communication skills, along with the ability to establish rapport and build relationships based on trust.

• Identify customer needs

• Strong attention to detail ensuring calls and information is accurately processed and that work follows relevant internal and external rules, procedures, scripts and regulatory requirements.

• Proactive and organised, with an ability to manage your workload

• Positively influence others by demonstrating core values and behaviours.

• Be open and receptive to feedback and improvement suggestions

• Empower others by sharing your skills and knowledge.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes;

• A generous pension contribution of up to 15%

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 24 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more

Proud member of the Disability Confident employer scheme

JOB TITLE: Finance Platform Release Engineer - Strategic Ledger

SALARY: £68,202 - £75,780

LOCATION: Bristol

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office.

About this opportunity

The Release Manager will lead the release management lifecycle within the Finance Transformation Strategic Ledger Lab, focusing on the coordination and deployment of Oracle Fusion, OFSAA and EPM solutions within the banks finance function. This role ensures that releases are planned and delivered on time, within budget, and meet the quality standards of the organisation.

In this role you'll be responsible for:

• Release Planning and Coordination, developing and maintaining release schedules for Oracle Fusion and Oracle OFSAA deployments, coordinating with cross-functional teams including finance, IT, and external vendors and ensure all release activities are aligned with business objectives and compliance requirements.

• Coordinating the Deployment Management process ensuring minimal disruption to business operations and handling the release process from development through to production, including post-release support and implementing and maintaining release management tools and processes.

• Handling Quality Assurance to ensure all releases meet quality standards and are thoroughly tested. You'll conduct release readiness reviews and post-implementation reviews to identify and mitigate risks associated with releases.

• Acting as the primary point of contact for release-related activities, providing regular updates to collaborators on release status, issues, and risks and will facilitate communication between technical teams across the platform and outside where needed.

• Management of Continuous Improvement, finding opportunities for process improvements with a familiarity of modern tooling and how it can help increase delivery velocity and safety. You'll implement proven techniques and industry standards for release management and supervise and report on data related to release management.

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're crafting finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need:

• Proven experience in release management, preferably within the finance sector

• Experience with Oracle Cloud based architecture and Oracle Cloud Console

• Strong understanding of cloud computing, SaaS, and PaaS models

• Excellent project management and organisational skills

• Strong analytical and problem-solving abilities

• Broad technical abilities especially in regards Cloud Technologies

And any experience of these would be really useful:

• Certification in Oracle Cloud or related technologies

• Experience with Agile and DevOps methodologies

• Familiarity with financial regulations and compliance standards in the UK

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We're proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey!

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATIONS: Luton and covering our friendly Dunstable and Stevenage branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!."

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Service Advisor - Workplace Savings (Scottish Widows)

SALARY: £ 24,539- £ 25,830

LOCATION: Edinburgh, Port Hamilton Office
HOURS: Full-time - 35 hours. Monday - Friday, 7 hours per day between 8am - 6pm on a shift pattern.

WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Edinburgh office. This will be agreed by your Line Manager.

START DATE: 6th January 2025

About this opportunity

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!

We support their needs (whatever they are) driven by a clear purpose to Help Britain Grow with Purpose.

As a Customer Service Advisor, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training* to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible.

[*Training is full time for 8 weeks working from our modern Edinburgh city centre office, leading to the hybrid role.]

At Scottish Widows we provide critical services to millions of Lloyds Banking Group's Life, Pensions, Investments and General Insurance customers. This vacancy is based in our Workplace Savings Team where you'll primarily focus on dealing with customer queries by telephone or completing a number of core admin tasks.

• You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.

• You'll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers' journeys and experiences

• You'll enjoy collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.

• You'll be prepared to work hard with your passion for delivering excellent customer service

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

What you'll need

You'll want to put customers first - taking ownership of their queries, establishing rapport quickly and providing the highest level of customer experience.

You will be comprehensively trained on our systems and procedures, but we are looking for candidates who can demonstrate empathy and prioritise the needs of a vulnerable customer.

It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more

.

Proud member of the Disability Confident employer scheme

JOB TITLE: Business Support Manager - Group Public Affairs (9 month FTC)

Salary: £68,202 - £75,780

HOURS: Full time

LOCATION(S): London

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

Just as the UK's nations have increasing power over their public policies, devolution deals across England mean that regional policy makers, alongside those in Westminster and Whitehall, have an important role to play in making decisions that affect our business and customer objectives.

Through the Group Ambassador Programme, we strive to enhance the reputation and influence of Lloyds Banking Group (LBG), enabling us to play an important advocacy role for policies and ideas that will support resilience and recovery across the UK. Be it the supply of quality housing, opportunities posed by green finance, or even how the apprentice levy can benefit small businesses, we are passionate about securing advocacy for proposals that will help the UK's nations and regions to recover - and prosper.

Are you interested in playing a part in this programme? Then we've got news for you: an exciting opportunity has arisen to join Group Public Affairs (GPA) on a 9-month fixed term contract as a Business Support Manager (BSM). You'll be responsible for enhancing the Group's reputation by supporting the Ambassadors for the East and South-East of England in their role as trusted and credible influencers within these regions, thereby helping to amplify and promote the Group's main strategic priorities. We're looking for a high-calibre colleague who's engaged and passionate to work with us from no later than February 2025.

The BSM is a member of the wider GPA team, made up of colleagues from a variety of political, policy and industry backgrounds. The main focus areas will be political engagement and public policy advocacy, with a requirement to use traditional and social media to enhance the Group's reputation and secure engagement with our policy positions in these regions. The BSM will be required to maintain and build a good political network in the East and South East of England.

Key responsibilities

• Devising a comprehensive regional engagement strategy.

• Preparing and briefing Ambassadors ahead of meetings with political stakeholders.

• Political monitoring of political and public policy issues relevant to the Ambassador's regions.

• Convening, and preparing for, roundtables and bilateral meetings with regional stakeholders including local MPs, Metro Mayors, Local Enterprise Partnership (LEP) leaders (both virtually and face-to-face within the region or Westminster). This will require travel to and around both regions.

• Supporting the delivery of division-wide engagement and policy advocacy campaigns e.g. The Big Conversation 2020.

• Developing and delivering comprehensive political engagement plans for the Ambassadors, crafted to deliver LBG's strategic priorities. While balancing this with 'reactive' engagement on topics which matter to regional stakeholders e.g. support for business, domestic abuse, inclusion, branch closures etc.

• Developing good working relationships with local MPs, thereby becoming a trusted and known LBG contact for the region's stakeholders.

• Identifying, escalating and mitigating emerging risks arising from decisions taken by the Group in the region.

• Representing the Group at, sometimes difficult, political meetings and functions with regional government officials, trade bodies and other opinion formers.

• Responding swiftly (and socialise with other GPA peers) to enquiries or complaints from politicians. This could involve monitoring of political activity during weekends or bank holidays.

• Providing expertise and input into government consultations specifically affecting the regions.

• Working with social and traditional media agencies to develop opportunities for being recognised for our social activity and, ultimately, to increase advocacy of our ideas. This will involve managing the Ambassadors' Twitter handles ensuring co-ordination with Group handles where required while embracing opportunities for bespoke content.

About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Curious about the social and cultural forces that affect the environment in which the Group operates.

• Ability to learn quickly and to grasp regional politics, media and policy debates impact the Group and its activity.

• Strong oral and written communication skills and the ability to collaborate across GPA, GCA and the wider business to help deliver regional political engagement priorities.

• Experience in, or knowledge of, managing and developing content for core social media channels.

• Ability to provide timely and reliable briefing and counsel to Ambassadors (and other relevant senior leaders as required).

• Can prioritise workload optimally.

• Adaptability in a fast-changing environment driven by political and media demands.

• Proactive networking skills both within the bank and externally.

• Ability to analyse and interrogate quantitative and qualitative data sets, assessing trends and insight to aid the development of political engagement resources.

• Curiosity about the external environment through extensive reading of a wide range of current affairs sources, and participation in external events such as seminars, roundtables and similar activities.

• A willingness to develop networks and the familiarity of broad range of influencers in politics, devolved government and public affairs.

• The role is a key part of the GPA agile pool and is expected to show adaptability at short notice to help colleagues across GPA and GCA to meet the needs of the business whenever they arise.

It is required that candidates have experience of working with external stakeholders (political or media), managing reputational challenges and risks, and good knowledge of corporate affairs. We have a flexible working arrangement and expect colleagues to come into the office at least two times a week to enable team collaboration.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

We're dedicated to providing you with opportunities and support to develop you and to optimise your potential!

If you're excited by the thought of becoming part of our team, get in touch! We'd love to hear from you!

Proud member of the Disability Confident employer scheme

JOB TITLE: Software Engineer - Payments Services Platform

SALARY: £78,849 - £87,610

LOCATION(S): London

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our London Office

About this opportunity…

We're looking to recruit a Software Engineer to work in our International & CHAPS Lab providing payment options for all of our customers. Specifically, to support our new industry-leading International Payments Platform (IPP). Our strategic roadmap includes a Payments Industry product called Global Payments Plus (GPP). This product is being used to deliver key revenue streams as well as enable mandatory compliance. What follows is what you might find our Software Engineer mostly doing, but your experience will flex depending on the team's needs, and your own aspirations. Our objective is to grow and create an environment where you can do what you enjoy.

About us…

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

Here's how you'll make a difference…

You'll be a Software Engineer preferably with International SWIFT and Payments experience with previous knowledge of integrating, introducing, and supporting 3rd Party packages, including bespoke solution configuration and rules-based engineering into a Payments production environment.

• Adept solutions designer and problem solver.

• Proven experience using these technologies would be advantageous: GPP, Java EE (J2EE), SQL, Oracle, Unix/Linux, MQ, WebSphere.

• Ensuring solutions meet the necessary requirements.

What we need from you…

• Exposure to Springboot Microservices or API's although this isn't mandatory as we can teach this as long as your Java skills are to a suitable level.

• All-around knowledge of the software development lifecycle, ideally within a modern Agile engineering function.

• Experience in use of Agile and DevOps tooling

• Strong communication & teamwork skills

• Good Problem-solving skills within a technical environment.

• Able to work with 3rd party supplier to drive defect management

• Be able to support planning and implementing production changes

About working for us…

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes…

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares.

* Benefits you can adapt to your lifestyle, such as discounted shopping.

* 30 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: Technical ServiceNow Analyst - Modern Workplace Platform

SALARY: £42,120 - £46,800

LOCATION(S): Leeds or Edinburgh

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Leeds or Edinburgh Office.

About this opportunity…

Within the Modern Workplace Service Operations team, we're looking for a Senior Technology Analyst to work in the Service Transformation Lab. The role will be in the IT@LBG Catalogue Management Squad, who are responsible for the creation and maintenance of IT@LBG and IT Change@LBG Requests as well as the associated colleague journeys using the ServiceNow toolset.

The delivery of colleague centric solutions is crucial as we're laser-focussed on providing a compelling experience for every colleague! Working within the IT@LBG Catalogue Management Feature Team, you'll help to deliver a backlog of work, taking input from investment initiatives, internal service improvements and inbound work from other Platforms. We need someone who is passionate about the colleague IT experience.

Within Modern Workplace we operate within a hybrid working pattern. This role will be a mix of on-site in Leeds or Edinburgh for a minimum of two days a week, and the rest from home.

About us…

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

What you'll get involved with…

• Liaising with stakeholders across the group to gather requirements and deliver tangible benefits on a regular basis

• Expert in IT@LBG / ServiceNow Catalogue Management

• Contribute to the delivery of continual process improvements, responding to colleague & IT feedback and facilitating meetings.

• Working from a product backlog to build and maintain catalogue items on IT@LBG within the ServiceNow toolset.

• Mentor junior members of the team and provide support for complex issues

• Assist more senior colleagues, to ensure that all work within the Service Transformation Lab is completed accurately and adheres to specified Group policies, processes and procedures and relevant external regulations, where required

• Working individually and as part of a team (including cross team/functions)

• Act as a role model for LBG core values and behaviours, using them to positively influence others

What you'll need…

• Demonstrable ability to supply solutions for service improvement to deliver tangible benefits in the areas of colleague experience, cost, efficiency and risk.

• Innovative and flexible with a strong desire to build new and improved processes and procedures

• Diagnostic skills and an ability to analyse technical information from various sources, demonstrating a close attention to detail.

• A comprehensive understanding of IT@LBG / ServiceNow and the ability to deal with large data sets.

• Must be proactive and confident, encouraging colleagues to be enthusiastic about their role.

• You'll be able to self-manage and be able to efficiently prioritise tasks in order to meet deadlines while delivering value to the Lab.

• Understanding of Agile/Scrum methodologies (not essential).

• Proven record of providing excellent customer service and Stakeholder management whilst using the most appropriate communication method to suit the situation.

• Ability to take non-technical requirements and deliver technical solutions.

About working for us…

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes…

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares.

* Benefits you can adapt to your lifestyle, such as discounted shopping.

* 28 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: Software Engineer - Prudential & Analytics Platform

SALARY: London - £78,849 - £87,610

LOCATION(S): London

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our London Office.

About this opportunity…

We're looking for someone who wants to develop their engineering skillset. We'll support you to be able to be able to take on technical challenges and develop your understanding of how model and calculation solutions and services are developed, tested and implemented. If this excites you then you would be an asset to our team!

We are pioneering the transformation of current processes from our on-premises platforms and have started our journey in deploying solutions on the Google Cloud Platform. This role sits within our Model and Calc Deployment Lab who are looking to deliver world class prudential models in line with LBG regulatory commitments and to build a world class prudential model development capability. We work using agile delivery practices, so a self-led individual capable of accurately estimating and planning their own work would be valued highly.

As a Senior Engineer, you'll play a key role in our continued transformation journey by:

• Helping us define and communicate our engineering strategy, methods, and approaches; working with others to implement and embed within our end-to-end engineering activity.

• Working with teams and partners to define, agree and implement optimal approaches; utilising the right tools and techniques to achieve the best possible outcomes for the business.

• Leading, inspiring, and managing individuals to continually improve and develop their engineering knowledge and capabilities, working in collaboration with other leaders to maximise the benefit of this capability within our teams.

About us…

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

What you'll get involved with…

• Design, develop, maintain, and improve our Model and Metric Calculator processes to support regulatory and prudential change with high quality solutions and providing oversight and leadership to help others do the same.

• Building data, model and calculation pipelines for current and future modelling and reporting solutions

• Implement and embody engineering standards, using constructive feedback to create opportunities for learning.

• Work with the Product Owner and customers to understand, refine and prioritise items for the feature team backlog.

• Using strong problem-solving skills and a combination of technical knowledge, experience, and judgement to identify available options and clearly set-out the way forward.

What you'll need…

• Passion for software and data engineering, adopting the mindset of a curious engineer.

• Cloud understanding, particularly GCP.

• Experience of Python, DBT, SQL, Pandas, or other open-source technologies used for building and implementing solutions.

• Ability to understand business requirements and create business ready solutions.

• Show well-developed interpersonal, communication and influencing skills, particularly the ability to convey key business information arising from complex issues to non-technical people.

It would be great if you also had…

• Regulatory calculation experience

• Data engineering background and good knowledge of agile development practices.

• Insights into industry solutions for data management, storage and analytics coupled with experience of financial data, including Credit Risk, Capital and Impairment processes.

• Experience with either of - Docker, Kubernetes, Helm

About working for us…

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes…

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares.

* Benefits you can adapt to your lifestyle, such as discounted shopping.

* 30 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: Assistant Manager - Reporting & Data Insights

SALARY: From £42,120

LOCATION(S): Chester, Leeds or Manchester

HOURS: Full-time

About this opportunity

This role presents an opportunity to join the Consumer Lending Chief Controls Office within the Framework & Data Insights team, delivering a broad range of activities that focus on how Consumer Lending as a business runs its non-financial control environment.

• Building and driving adoption of real-time, data-led, visually engaging insights on risk framework and end-to-end control performance using data visualisation tools.
• Producing concise and insightful reports on the performance of controls for risk committees and other forums.
• Working with a network of collaborators to produce the insight required in the timescales agreed.
• Offering guidance to technical and non-technical colleagues to develop their analytics capability.
• Innovating to go faster by taking responsibility for challenging existing processes, adopting change and viewing advancements in technology as opportunities to help us deliver for our customers.

About us

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

What you'll need

We're looking for a reporting professional with experience in risk & control management, including:

• Knowledge of, and experience of using, risk management systems (e.g. Open Pages) and data visualisation tools (e.g. Power BI and Tableau) to produce insightful management information.
• Ability to understand and assimilate different sources of data and complex information to facilitate effective analysis and decision making by the business.
• Ability to produce concise and insightful reports on the performance of controls for risk committees and other forums.
• An understanding of Conduct, Compliance and Operational Risk.
• A proactive and open approach to learning and embracing new experiences to intentionally develop your individual and team abilities.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: Assistant Manager

SALARY: From £42,120

LOCATION(S): Chester, Leeds or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in the office

About this opportunity

This role presents an opportunity to join the Consumer Lending Chief Controls Office within the Framework & Data Insights - RCSA Performance team, delivering a broad range of activities that focus on how Consumer Lending as a business runs its non-financial control environment.

We're on an exciting journey and there couldn't be a better time to join us. We're putting in place a fresh operating model for non-financial risk management across Lloyds Banking Group, empowering our people to take end-to-end accountability for managing the risks they face.

What you'll be doing

• Supporting the transformation of Event and Operational Loss management processes, ensuring RCSA is updated accurately meeting data quality standards.
• Building and driving adoption of real-time, data-led, visually engaging insights on RCSA Performance, across all Consumer Lending products.
• Producing data insight reports for Consumer Lending Controls Oversight meetings covering continuous risk management performance and exceptions reporting.
• Forming relationships across all lines of risk management to understand future Event Management and Operational Loss reporting requirements, and to drive action on specific issues or changes.

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need

We're looking for a risk framework and reporting professional, ideally with a qualification and experience in a related field (e.g. finance or risk & control management) or, alternatively, having gained expertise through experience in a similar function along with:

• You'll possess a good level of knowledge of RCSA Handbook and in particular Operational Risk Management Events, which will help you review and challenge data and highlight poor quality or emerging issues/trends.
• You'll be analytical and have expertise in the use of RCSA. This should include both the structure of data and the extraction of that data.
• You'll communicate with confidence - conveying and presenting sophisticated issues accurately (written and verbal) to technical and senior audiences.
• You'll build collaborative relationships internally within Consumer Lending Chief Controls Office and the Conduct Compliance and Operational Risk teams.
• There'll be a need to balance conflicting priorities and deliver work to a high standard in what is a broad, dynamic role.
• You'll be expected to take responsibility for challenging existing processes to drive efficiency and adopt change early.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: Senior Manager, Business Change

SALARY: From £86,964

LOCATION(S): Leeds

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Willingness to travel to various treasury hubs as needed.

Are you passionate about leading on change initiatives that enable delivery of transformation at pace? If so, we want you on our team!

About this opportunity

We're currently undertaking the UK's largest financial services transformation, to make sure we remain relevant for our customers today and tomorrow. In order to deliver on our bold strategic ambitions, we are looking for a Senior Manager to lead on change initiatives across business teams in Group Corporate Treasury.

This is an outstanding opportunity to play a pivotal role in driving a culture of change, while delivering on strategic objectives around data management, risk and control, process improvement and assurance. Our ability to advocate, effectively collaborate and communicate new ways of working is critical to our success.

The role is part of the Capital optimisation and Securitisation team, but also supports innovation across the entire Treasury division, leading a team of specialists to create and manage change.

What you'll be doing:

You'll be responsible for leading and managing change initiatives within the Treasury department. The aim is to ensure successful implementation and adoption of new processes, systems, and technologies.

• Lead and motivate a team of experts to manage change initiatives within the Treasury department, ensuring alignment with organisational goals and objectives.
• Collaborate with the reporting, risk, audit, front office, data and platform teams to define business requirements and ensure the prioritisation of product backlogs is effectively communicated and refined.
• Provide oversight of the standardisation of business testing and assurance to ensure targeted reviews add value to the business and system changes are tested and implemented successfully in line with business expectations.
• Oversee the management of treasury data and data risk reporting ensuring data quality standards are met and it supports stakeholder needs.
• Work closely with senior management and technical teams to deliver process and control improvements that provide insights to support better decision-making and optimise business metrics
• Work in an agile manner to deliver results efficiently and effectively, demonstrating iterative and collaborative approaches.

About us

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need:

• Demonstrated experience leading teams and empowering colleagues to align business change strategies with business objectives
• Strong expertise in data, governance, and analytics, with a proven track record of delivering change that drives business value
• Provide specialist advice and support to the team, using your deep understanding of implementing change to continuously improve treasury processes.
• Demonstrable leadership and management of large specialist teams.
• Be a motivated, enthusiastic and curious colleague with strong stakeholder management skills and the ability to advocate and influence colleagues across the organisation. Have the ability to continuously learn and adapt to the latest industry advancements in technology and data, effectively integrating these developments into change initiatives.
• Strategic approach with the ability to think laterally, solve problems and find innovative solutions.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: Site Reliability Engineer (SRE)

SALARY: £86,964-102,310 per annum

LOCATION: Bristol

HOURS: Full-time - 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our Bristol office.

ABOUT THIS OPPORTUNITY

Our Cloud Site Reliability Engineering) team is looking for an experienced and passionate Engineer to join out Consumer Servicing and Engagement Platform.

As an application level SRE, you'll be an active and leading member of a cloud-focused team of engineers - working on one of the Group's flagship projects to run and maintain a set of products and services on the Google Cloud Platform (GCP) that will enable the business to realise the next generation of services that form the Bank's future vision.

Accountabilities will include:

• Delivering against GCP and SRE Public Cloud technology roadmaps

• Collaboratively working with other engineering teams to release and evolve enterprise-class solutions, that are reliable and evergreen as cloud technologies continue to mature at a fast-pace.

• Being responsible for the operations of a large set of critical banking services (including 24x7 coverage by participating in on-call rota)

What you'd get involved with:

• Working with our service teams and Cloud Platform team to enhance & improve the resiliency and reliability of critical customer facing services.

• Troubleshooting, investigating & diagnosing service issues, with an engineering mentality - then work with the service teams to ensure changes are put in place so that the same issues are not encountered again.

• Building and implementing tooling to assist the service teams in ensuring their services are resilient and reliable and that service code is of a high quality.

• Working across multiple labs and signature projects in the Digital space.

• Helping to integrate and then implement Chaos Engineering into the bank. There is scope for you to lead in this area of engineering and help shape the future of how the bank stress tests their services.

ABOUT US

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

WHAT YOU'LL NEED

We welcome applications from candidates with a range of experiences and backgrounds. To thrive in this role however, you'll need to demonstrate the below skills in your CV and application.

Site Reliability Engineering & DevOps experience

• Strong understanding of Site Reliability Engineering with commercial experience in working in a relevant environment and putting SRE principles into practice.

• Knowledge of SLAs, SLOs and SLIs is essential along with the best practices for defining and implementing them.

• Strong understanding of the principles of DevOps and how to implement them

• Strong experience of CI/CD pipelines and leading on building and deploying of services

Troubleshooting & Problem-solving

• Experience in problem-solving, able to demonstrate logical thinking and excellent troubleshooting skills.

• Thorough understanding observability, monitoring and alerting and the experience to know what high quality data looks like. You know how to troubleshoot live incidents in production and how to carry out blameless port mortems and root cause analysis.

• Demonstrate a passion to continue to learn and develop your engineering skills.

Cloud experience - GCP

• Experience working with a broad set of GCP products (or extensive experience with another Public Cloud platform, such as Azure or AWS)

• A strong understanding of Cloud, Cloud security and Cloud networking

• Be proficient in one or more of the following tooling - Dynatrace, Stackdriver/Cloud Operations Suite, Cloud Monitoring, Cloud logging, Cloud Consumption and RTL viewer.

Effective collaboration & Leadership

• Excellent collaboration skills with a desire to lead and mentor others.

• Leadership experience including line management, team leadership, mentoring and task management.

Automation

• Experience of developing for, or administrating Kubernetes clusters in a production environment

• Experience in automation to remove toil.

Any evidence of the below, would also be beneficial:

Environment

• Ability to work with architectural, business and other engineers to shape, design and engineer solutions.

• Ability to work with a team of engineers to deliver domain-owned deliverables and dependencies.

Continuous learning

• Demonstrating a commitment to learning and improvement by embracing standard processes and tools in the cloud function.

Adaptability and Flexibility

• Technology agnostic and are willing to adapt their approach in pursuit of the best solution.

• Recent practical experience with Chaos Engineering using tools like Gremlin, Chaos Monkey or Litmus.

Certifications

• Certifications in GCP or another cloud platform, such as Azure, AWS

Other

• Candidates with less direct experience in cloud engineering, who can demonstrate strong skills in other areas such as sysadmin, software engineering or other technology/engineering disciplines who also are able to quickly adapt and pick up new skills will also be considered.

ABOUT WORKING FOR US

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

WE ALSO OFFER A WIDE-RANGING BENEFITS PACKAGE, WHICH INCLUDES:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!

Proud member of the Disability Confident employer scheme

Job Title: Fraud Manager - Insurance Division - Home Insurance Claims

Salary: £38,295 - £42,550
Location: Halifax
Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office - Halifax Collinson's Office. We also have team members in our Newport, South Wales office, so visits throughout the year will be required.

About this opportunity

Here at Lloyds Banking Group Insurance, we are committed to providing exceptional home insurance solutions to our customers, being there when they need us most!

We are looking for a dynamic and experienced Fraud Manager to join our team.

Fraud is a growing problem, making up 40% of all crime in the UK, with Insurance Fraud in particular on the rise. We have a continued focus on fraud detection and investigation, as well as emerging trends such as AI, to protect our customers and our business.

Are you experienced in and passionate about detecting, investigating and preventing Fraud? Do you have Insurance and/or financial services experience? Are you a great coach, and passionate about developing others to be great investigators?

As a Fraud Manager you will lead a team of fraud investigators within Home Insurance claims and collaborate across the department and the wider business to emphasise the importance of fraud management. You will collaborate with 3rd party suppliers and also work with and advise Senior Leadership to shape our future fraud response.

With around 600 proud and passionate colleagues based across the UK, managing claims spend of £250-300 million each year and Fraud savings of £9-10 million - this is an exciting team to join and a growing business.

About Us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need
As a Fraud Manager you'll lead, manage and develop the performance of a team of Fraud Investigators, to deliver for our customers and our business. You'll inspire, engage and lead your team to be expert Fraud Investigators and be the teams point of escalation.

• You'll have a strong background within Fraud and investigative techniques, able to lead by example and inspire team excellence in Fraud

• Coaching excellence - to ensure quality of customer service is maintained and your teams capability grows, by reviewing and coaching the teams work

• Data literate - to ensure progression of claims within your team and identified Fraud savings and opportunities

• Support your teams Health and Wellbeing through effective application of the groups policies

• Keep our business safe through the effective management of risk within Risk Management policies, processes and procedures

And any experience of these would be really useful

• General Insurance experience and/or knowledge of claims processing. Professional qualifications advantageous

• Fraud experience within Financial services, or the wider industry. Professional qualifications advantageous

• The ability to build effective teams - to lead teams to achieve a common goal

• The ability, capacity and desire to make considered and effective decisions, come to sensible conclusions, perceive and distinguish relationships, understand situations and form objective opinions

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people?
Join our journey

Proud member of the Disability Confident employer scheme

JOB TITLE: Audit Analyst

SALARY: From £45,954 +

LOCATION(S): Bristol or Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our location hubs (Bristol or Edinburgh)

About this opportunity

As an Audit Analyst, you'll join a team of experienced auditors where you'll support the delivery of our strategy and be a proactive team member. You will work within a leading audit function and gain exposure to a wide range of risk modelling, capital assessment and other analytical techniques across our banking and insurance businesses. You'll have a growth mindset and positively contribute to the overall effectiveness and efficiency of our Audit function.

You'll Assist the Engagement Lead in the delivery of Audits or lead evaluation of controls and completion of testing applying proficient knowledge of audit methodology and assigned business / risk area.

• Delivers specified outcomes and/or provides support services within a designated area of audit control by working within established systems.
• Supports internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships.
• Highlights shortcomings and suggests improvements in current compliance processes, systems and procedures within assigned unit and/or discipline.
• Delivers prescribed outcomes by working as directed within established data management systems and procedures.
• Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends.
• Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.

About us

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you'll need

We're looking for team players - Who trust each other, act as one team to achieve the best outcomes and make a positive difference to the Group and its customers.

We want colleagues who are bold and take action - Confidently innovate, share exceptional insights, deliver difficult messages and drive action that leaves a legacy of significantly improved governance, risk management and control.

• Knowledge of the generic elements of a model life cycle, and their associated risks, as well as an understanding of effective model risk management and governance;
• Knowledge of regulatory capital requirements in Insurance or Banking;
• Practical experience developing, using or monitoring models measuring Credit, Market or Actuarial Risks;
• The ability to deliver risk and control assurance activity that is timely, impactful, insightful and valued by stakeholders;
• Experience using statistical analysis and qualitative techniques to validate models;
• The ability to analyse, understand and communicate data as information, and to use data to drive effective audit outcomes.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

Proud member of the Disability Confident employer scheme