Total 4 job vacancies by Leica Camera Asia Pacific Pte. Ltd.

• Develop and drive CRM strategy and plan effective end-to-end delivery of campaigns with the objective of achieving targets
• Create and manage communication plans that are aligned with the local marketing strategy and HQ marketing calendar to align with business objectives
• Work with local marketing team, retail and eCommerce team and HQ to implement lead nurturing and conversion campaigns and instore events aimed at enhancing customer experience, engagement and loyalty
• Analyse customer data to create detailed customer segments for targeted marketing
• Carry out detailed analysis and reporting on all CRM activities both instore and online
• Monitor and analyse campaign performance metrics to evaluate success and identify areas for improvement.
• Embed CRM in the overall business, communicating its value and telling the story behind the data to all teams
• Manage data capture initiatives both instore and online
• Manage CRM customer database effectively, ensure data quality with frequent monitoring, implement data hygiene processes, and oversee data governance ensuring legal compliance.

Job Requirement:

• Proven CRM experience in the luxury or premium sector
• Good knowledge of CRM software tools and applications (Salesforce, Google Analytics and MS PowerBI)
• Experience managing email campaigns for E-Commerce and Retail
• Experience with SQL to e.g. build target groups in SFMC is a plus
• Experience executing tailored email marketing campaigns and user journeys
• Experience of data management in compliance with local data management and protection regulations
• Knowledge of data analysis and reporting tools
• Good understanding of omni-channel best practices and proactive drive to explore emerging technologies
• Excellent communication and interpersonal skills and ability to build relationships at all levels
• Excellent organisational, prioritisation and project management skills
• A strong team player who is highly analytical and data driven and analytical
• Flexibility and willingness to travel internationally if required
• Passion for luxury retail and photography is a plus

Job Description:

• Maintain a sales-conscious attitude and always be on the lookout for new sales opportunities.
• Meet and exceed sales targets, contributing significantly to the company's revenue growth.
• Supervise and mentor junior staff, providing guidance and support to ensure a high level of performance and professionalism.
• Conduct training sessions for junior staff to enhance their product knowledge, customer service skills, and overall job proficiency.
• Provide excellent customer service, addressing inquiries, resolving issues, and maintaining a positive and welcoming shopping environment.
• Establish and maintain regular contacts with both existing and potential customers, fostering and nurturing healthy customer relationships.
• Keep customers informed about new products, services, and any changes that may affect their shopping experience.
• Manage customer inquiries, feedback, and after-service matters, ensuring prompt and satisfactory resolutions.
• Collaborate closely with the Retail Manager on sales activities and actively participate in Leica Camera events to promote the brand.
• Continuously provide constructive feedback to the management team on various aspects to improve store operations and customer satisfaction.
• Perform other duties as assigned, demonstrating flexibility and a willingness to contribute to the overall success of the store.
• Other jobs as assigned.

Job Requirement:

• Minimum 3 years experiences in customer service, high-end retail environment or in similar capacity.
• Passion in retail industry, good communication and customer handling skills.
• Sales-driven mindset with a track record of meeting or exceeding targets.
• Passion in photography, art and culture scenes, photographic knowledge will be added advantages.
• Fluent in English.
• Good team player, nice personality, service oriented, positive attitudes to learning new skill sets.
• Basic computer skills and netiquette.

Other Information:

• Base salary (as per job posting)
• Commission
• 5 days work week
• Work Location: MBS or Raffles

Job Description:

• Maintain a sales-conscious attitude and always be on the lookout for new sales opportunities.
• Meet and exceed sales targets, contributing significantly to the company's revenue growth.
• Supervise and mentor junior staff, providing guidance and support to ensure a high level of performance and professionalism.
• Conduct training sessions for junior staff to enhance their product knowledge, customer service skills, and overall job proficiency.
• Provide excellent customer service, addressing inquiries, resolving issues, and maintaining a positive and welcoming shopping environment.
• Establish and maintain regular contacts with both existing and potential customers, fostering and nurturing healthy customer relationships.
• Keep customers informed about new products, services, and any changes that may affect their shopping experience.
• Manage customer inquiries, feedback, and after-service matters, ensuring prompt and satisfactory resolutions.
• Collaborate closely with the Retail Manager on sales activities and actively participate in Leica Camera events to promote the brand.
• Continuously provide constructive feedback to the management team on various aspects to improve store operations and customer satisfaction.
• Perform other duties as assigned, demonstrating flexibility and a willingness to contribute to the overall success of the store.
• Other jobs as assigned.

Job Requirement:

• Minimum 3 years experiences in customer service, high-end retail environment or in similar capacity.
• Passion in retail industry, good communication and customer handling skills.
• Sales-driven mindset with a track record of meeting or exceeding targets.
• Passion in photography, art and culture scenes, photographic knowledge will be added advantages.
• Fluent in English.
• Good team player, nice personality, service oriented, positive attitudes to learning new skill sets.
• Basic computer skills and netiquette.

Other Information:

• Base salary (as per job posting)
• Commission
• 5 days work week
• Work Location: MBS, Raffles

• Responsible for the daily store operations
• Provides excellent customer service and maintains a positive shopping environment consistent with our brand image
• Establish regular contacts with existing and potential customers, maintaining healthy customer relationship
• Keep customers informed on new products or services, changes, etc.
• Manages customer inquiries, feedback and after service matters
• Working closely with Retail Manager on sales activity and be part of Leica Camera events.
• Constantly providing constructive feedback to the management on various aspects.
• Other duties as assigned

Job Requirements:

• 5 working days, 2 off days
• Currently in Singapore.
• Minimum 3 years experiences in customer service, high-end retail environment or in similar capacity.
• Passion in retail industry, good communication and customer handling skills.
• Passion in photography, art and culture scenes, photographic knowledge will be added advantages.
• Fluent in English.
• Good team player, pleasant personality, service oriented, positive attitudes to learning new skill sets.
• Basic computer skills and netiquette.

Job Details and Benefits:

• Attractive salary and commission package
• Work life balance - 5 working days only
• Positive working environment
• Nearby MRT stations
• Annual and Medical Leave
• Medical and Dental Coverage
• Staff Purchase
• Training will be provided
• Career advancement, room for promotion
• Annual bonus entitlement (based on performance)