Total 29 job vacancies by Laundryheap

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.

Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and North America.

You'll make a difference:
Reporting to the Senior Division Manager, as the Senior Accounts Associate - Driver Payments you will be responsible for supporting the Fleet team in the Global Logistics Department. This would entail managing the global fleet operations process for all markets while supporting the on-ground teams of London and the Middle East.

The Senior Accounts Associate - Driver Payments will be responsible for managing the end-to-end partner driver payment processes across all global markets. This role is key to ensuring that partner drivers are compensated accurately and on time. You will work closely with internal teams to manage driver payment queries, generate payment reports, and maintain the payments master file. The role requires strong attention to detail, excellent coordination skills, and the ability to manage high volumes of data efficiently.

Key Responsibilities

Global Partner Driver Payments Management (100%)

• Weekly Partner Driver Payments: Oversee the disbursement of weekly payments to partner drivers across all markets, ensuring accuracy and timeliness.
• Driver Payment Queries: Address and resolve payment-related issues raised by partner drivers, ensuring a high level of service and swift resolution.
• Payment Breakdown Generation: Create detailed payment breakdown reports, ensuring transparency and accuracy for all stakeholders.
• Internal Coordination: Collaborate with the fleet team to resolve any discrepancies, streamline processes, and improve payment workflows.
• Payments Master File Management: Develop, maintain, and segregate the payments master file by market, ensuring data is up-to-date and readily accessible for analysis and reporting.

Qualifications:

• Bachelor’s degree
• Proven experience in analytics, accounts, or partner operations roles, preferably in a fast-paced or high-growth startup environment.
• Strong analytical skills with experience in data management and reporting using tools like Excel or Google Sheets.
• Excellent communication and coordination skills to work effectively with internal teams and partner drivers.
• Problem-solving mindset with a proactive approach to managing escalations and improving processes.

Required Skills:

• High attention to detail and accuracy in managing payment records.
• Ability to handle multiple tasks and priorities under tight deadlines.
• Collaborative team player with strong interpersonal skills.
• Comfortable working in a dynamic and international work environment.

Work Schedule and Patterns:

• 9-hour shift (8 working hours + 1 hour break)
• 5 days a week: Monday to Friday
• Shift timings: 8 am to 5pm (GMT); 1:30 pm IST to 10:30 am IST.
• Office-based role

Note: Bengaluru-based immediate joiners are preferred.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.

Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and North America.

We are currently looking for a Junior Accounts Associate to join our fast-growing Partner Operations team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

You'll make a difference:

Reporting to the Global Partner Operations Lead, the Junior Accounts Associate will help to oversee the financial side of operations and help to improve operational performance.

Your role will include, but shall not be limited to, the following:

• Take responsibility for the day-to-day processing of all Partner Facility payments, ensuring that invoices are checked, prices are correct and that any discrepancies are investigated and dealt with appropriately
• Monitoring all customer refunds and compensations and ensuring all relevant deductions are marked on invoice adjustments. 
• Overseeing our online pricing pages to ensure accuracy and market competitiveness
• Periodic revision of market entry prices 
• Creating monthly cost control reports, ensuring revenue margins are optimized 
• Overseeing and taking charge of monthly inventory cost control 
• Contributing to process creation and improvement throughout the department 
• Completing admin tasks as and when required, including file management
• Onboarding new partner facilities onto our system 
• Negotiating pricing, adjustments and compensations with Partners as required 

Required Skills:

• A proactive approach, showing initiative and ambition.
• Ability to work under pressure and an understanding of deadlines.
• Hungry for knowledge & process-driven, and first-class organizational skills.
• Previous experience in a similar role and/or operations, preferably for a start-up.
• Proficiency in Excel is preferred.
• Excellent communication, impeccable spelling, and grammar. 

Work Schedule and Patterns:

• 9-hour shift (8 working hours + 1 hour break)
• Monday to Friday
• Office-based role

Benefits:  Night shift allowance

Note: Bengaluru-based immediate joiners are preferred.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Founded in 2014, Laundryheap is one of the youngest, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 13 countries, including the UK, the US, and the UAE. We aim to grow further, and we want you to be part of it!

We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

You’ll make a difference:

As the Customer Service Associate (Escalation) you will be responsible for supporting the Customer Operations Team by ensuring that an appropriate response/solution is given to the escalated matters to guarantee customer satisfaction and brand loyalty.

Your responsibilities include, but are not limited to:

• Investigate, manage, and resolve escalated and complex customer concerns such as service complaints or refunds, including determining the root cause of the problem to mitigate any future risks.
• Think outside the box and propose solutions to support our customers whilst adhering to internal processes and following terms and conditions. 
• Highlight any insights and customer dissatisfaction trends to the Customer Operations Manager, and make recommendations to improve processes or customer journeys through feedback to the relevant departments.
• Develop productive working relationships with a range of stakeholders across the operations teams & wider business.
• Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.
• Reach and exceed relevant KPIs benchmarks that allow us to drive business results and improve the overall customer experience.

Minimum Skills Required:

• Excellent written and verbal communication, impeccable spelling and grammar in English. French is a plus!
• 4+ years of experience in a customer service role (preferably International process).
• Strong interpersonal skills, able to communicate effectively and confidently with customers and colleagues alike.
• Exceptionally customer-focused, understands and has delivered high standards of customer service.
• Decisive and solution-oriented, able to take and communicate difficult decisions and write difficult e-mails.
• Technology savvy. You’re quick to adopt and use new technology and software
• Ability to manage and adapt in a busy, fast-paced environment.
• A high level of accuracy and attention to detail required to manage priorities at a pace.
• Ability to prioritize, de-escalate difficult situations, and manage customer expectations.
• Strong problem solver with the ability to show initiative/forward-thinking, assertiveness, and proactivity.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week (2 week-offs based on rota)
• Rotational Shifts - including night.
• Office-based role

Note: Immediate joiners are preferred. Designation may vary based on our organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is an on-demand laundry and linen service with a mission to deliver great service within 24-Hours! What we do? Collect your laundry, clean it, pack it and deliver it back to you! To lessen the impact on our planet we also have a fleet of electrical and eco-friendly bikes for our couriers. 

We have big ambitions for the sustainability of our start-up as well as the industry. After a successful expansion last year, we are now looking for a Vendor Management Associate in our Partner Operations division to help our team in achieving the best results and drive the business forward. This is a great opportunity to join a dynamic company with a vibrant team of individuals who can help you grow with us!

The Role:

Reporting to the Regional Manager - Partner Operations will be responsible for the growth and performance of our partner base in the market. 

Your role will include the following:

• Operational management of Partner facilities in your allocated region. This includes, but is not limited to:
• Ensuring high quality and timely processing. 
• Onboarding and offboarding partner facilities.
• Frequently meeting (virtually) our partners to understand their requirements and make sure they are able to follow the set processing guidelines
• Administration tasks
• Liaising with internal and external stakeholders 
• Ensuring inventory is in stock for all allocated partners
• Smoothing out any operational issues with your allocated partners in a timely and professional manner, including crisis and escalation management.
• Coordinate with the onsite associate to ensure all tasks are completed and order management is controlled as per the set deadlines.
• Ensure all partner KPIs are met or exceeded.
• Ensure monthly Partner catch-ups that address the below objectives:
• Customer complaint resolutions
• Order capacity growth and management.
• Payment and  conflict resolution
• Quality audits  (with the assistance of the onsite team)
• Coordinate with the quality assurance team to improve customer satisfaction.
• Completing weekly performance reviews for newly onboarded Partners to identify any areas of improvement and action on any training needs during the trial period
• Document management, summarising processes, learning, and helping to replicate successful models across international markets where needed.
• Working with internal teams on a series of different projects as required to improve the overall operations and quality of Partnerships.
• Keeping up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.

Requirements:

• Excellent communication and relationship-building skills.
• Must be able to conduct presentations, discussions, and negotiations with international and external stakeholders.
• Strong negotiation skills, with an understanding of budget restraints.
• Must be comfortable analyzing data sets and must possess the ability to express and present clear logical thinking.
• Must be able to demonstrate creative thought processes for lead generation.
• Must be organized and a self-starter.
• Previous experience in a similar role, preferably for a start-up.
• Hindi/ Urdu language skills are preferred.
• Ambitious, entrepreneurial, and process driven.
• A keen eye for detail.
• Should be comfortable multitasking in a high-energy, dynamic environment.

Desired, but not essential:

• Experience with partner acquisition CRMs and/or digital sales.
• Exposure to business intelligence platforms such as Data Studio.
• Experience working in different markets internationally, with strong cultural awareness. 
• 3+ years of experience in a high-growth start-up environment.
• Can ideally demonstrate a highly numerate and commercial mindset.
• Exposure to dealing with and negotiating with commercial businesses, ideally in supplier management.
• Experience working in a busy dry cleaning/laundry business.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week (2 week-offs based on rota)
• Office-based role

Note:

• Immediate joiners only.
• Designation may vary based on our organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Founded in 2014, Laundryheap is one of the youngest, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 13 countries, including the UK, the US, and the UAE. We aim to grow further, and we want you to be part of it!

We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

You’ll make a difference:

Reporting to the Assistant Regional Manager, as the Senior Associate - Operations (Voice and Chat Process) you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of.

The roles & responsibilities can be broadly outlined as follows:

• Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process.
• Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues.
• Quality Assurance: Investigate and correct any errors made by partner drivers.
• Mentorship: Guide and support team members to achieve their goals and improve.
• KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets.
• Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore.
• Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand.
• Project Leadership: Lead projects to improve our operations.

Required skills: 

• Bachelor’s degree or equivalent.
• Proven experience with a minimum of 5 years.
• Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers.
• Past experience working in the night shifts/rotational shifts.
• Email and chat process experience.
• Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously.
• Foster a collaborative and positive work environment.
• Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers.

Preferred Skills:

• Previous experience in International voice process (US/EU calling).
• Previous experience in operations and logistics is a big plus, preferably with exposure to supporting drivers.
• Previous experience in a startup is a big plus!

Work Schedule:

• 9-hour shifts (8 working hours + 1-hour break)
• 5 days a week (2 week-offs based on rota)
• EU shift: 12:30 PM IST to 9:30 PM IST
• Office-based role in Bengaluru

Note: 

• Immediate joiners only.
• Bangalore candidates only.
• Designation may vary based on organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is a fast-growing global on-demand laundry and dry cleaning service. We operate in key regions including the UK, USA, UAE, Singapore, Ireland, Netherlands, Denmark, Sweden, Qatar, Kuwait, and Bahrain. Our mission is to provide convenient, efficient, and high-quality laundry services with same-day collection and next-day delivery. As we continue to expand, we are looking for talented individuals to join our team and help us revolutionize the laundry industry worldwide.

You’ll make a difference:

We are looking for a dynamic In-House Recruitment Specialist to join our Bangalore office. The successful candidate will lead recruitment across multiple regions—India, Asia, the UK, and the US—with a focus on sourcing and hiring both IT and non-IT talent. You will collaborate with regional HR teams and business leaders to build a talent pipeline aligned with global hiring strategies.

Your responsibilities include, but are not limited to:

• Full-Cycle Recruitment: Manage end-to-end recruitment for positions across IT and non-IT sectors in India, Asia, the UK, and the US.
• Sourcing Talent: Develop and implement effective sourcing strategies to identify high-quality candidates through job portals, social media, and referrals.
• Candidate Screening: Conduct thorough screening, interviews, and assessments of potential candidates.
• Stakeholder Management: Collaborate with hiring managers in different regions to understand hiring needs and job specifications.
• Offer Management: Negotiate offers, facilitate smooth onboarding, and ensure positive candidate experiences.
• Recruitment Analytics: Track and analyze key hiring metrics to optimize the recruitment process.
• Diversity Hiring: Promote and implement diversity recruitment initiatives for global roles.
• Employer Branding: Help build the company's brand as an employer of choice through social media engagement and participation in job fairs and career events.

Minimum Skills Required:

• Master’s degree in Human Resources, Business, or a related field preferred.
• 5-10 years of experience in both IT and non-IT recruitment across multiple geographies.
• Prior experience recruiting for international markets such as India, Asia, the UK, and the US.
• Strong expertise in full-cycle recruiting, sourcing, and hiring for diverse job roles.
• Excellent knowledge of applicant tracking systems (ATS) and recruiting software.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to manage multiple requisitions across different time zones.
• A deep understanding of talent acquisition trends in India, the UK, and the US.
• Strong analytical skills and ability to use data for strategic decisions.

Work Schedule and Patterns:

• 9-hour shift (8 working hours + 1-hour break)
• 5 days a week (Saturday - Sunday off)
• Shift timings: 8 am - 5 pm GMT i.e., 12:30 pm - 9:30 pm (IST)
• Office-based role

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!

We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to in UK shift timings.

You’ll make a difference:

As a Sales Operations Associate, you will be responsible for managing and nurturing our B2B accounts, ensuring client satisfaction, and driving sales growth.

Key Responsibilities:

• B2B Account Setup: Facilitate the setup of new B2B accounts, ensuring all required documentation and information are accurate and complete.
• Invoice Management: Follow up on outstanding invoices, ensuring timely payments and resolving any billing discrepancies.
• Account Management Support: Respond to and resolve account management queries, providing exceptional support to our B2B customers.
• Customer Assistance: Assist B2B customers, including hotels, with any issues or concerns, managing ad-hoc requests to ensure a positive customer experience.
• Complaint Escalation: Escalate customer complaints to the appropriate departments for swift resolution, ensuring customer satisfaction (feedback and feed-forward).
• Market Analysis: Conduct market analysis to identify trends, opportunities, and areas for improvement within the B2B sector.
• Order Tracking: Monitor and track customer orders, ensuring timely delivery and resolving any order-related issues.

Qualifications:

• Previous experience in sales operations, account management, or a related field.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical mindset with the ability to conduct market research and analysis.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week
• Office-based role

Career pathing:

What from here?: To be moved to Sales Operations Specialist when the employee is capable of handling multiple markets and accounts and key accounts in the zones they work in.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Founded in 2014, Laundryheap is one of the youngest, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 13 countries, including the UK, the US, and the UAE. We aim to grow further, and we want you to be part of it!

We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

You’ll make a difference:

As the Customer Service Associate (Escalation) you will be responsible for supporting the Customer Operations Team by ensuring that an appropriate response/solution is given to the escalated matters to guarantee customer satisfaction and brand loyalty.

Your responsibilities include, but are not limited to:

• Investigate, manage, and resolve escalated and complex customer concerns such as service complaints or refunds, including determining the root cause of the problem to mitigate any future risks.
• Think outside the box and propose solutions to support our customers whilst adhering to internal processes and following terms and conditions. 
• Highlight any insights and customer dissatisfaction trends to the Customer Operations Manager, and make recommendations to improve processes or customer journeys through feedback to the relevant departments.
• Develop productive working relationships with a range of stakeholders across the operations teams & wider business.
• Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.
• Reach and exceed relevant KPIs benchmarks that allow us to drive business results and improve the overall customer experience.

Minimum Skills Required:

• Excellent written and verbal communication, impeccable spelling and grammar in English. French is a plus!
• 4+ years of experience in a customer service role (preferably International process).
• Strong interpersonal skills, able to communicate effectively and confidently with customers and colleagues alike.
• Exceptionally customer-focused, understands and has delivered high standards of customer service.
• Decisive and solution-oriented, able to take and communicate difficult decisions and write difficult e-mails.
• Technology savvy. You’re quick to adopt and use new technology and software
• Ability to manage and adapt in a busy, fast-paced environment.
• A high level of accuracy and attention to detail required to manage priorities at a pace.
• Ability to prioritize, de-escalate difficult situations, and manage customer expectations.
• Strong problem solver with the ability to show initiative/forward-thinking, assertiveness, and proactivity.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week (2 week-offs based on rota)
• Rotational Shifts - including night.
• Office-based role

Note: Immediate joiners are preferred. Designation may vary based on our organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Founded in 2014, Laundryheap is the leading global on-demand laundry & dry-cleaning service. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 13 countries, including the UK, the USA, and the UAE. We aim to grow further, and we want you to be part of it!

We are looking for an experienced User Experience Researcher to join our Global Product team.

You’ll make a difference:

Reporting to the Head of Product, you will be part of a dynamic and fast-paced environment and work with cross-functional teams to research, design, build, and roll out customer- and internal-facing products that deliver the company’s vision and strategy.

Key responsibilities:

• Discovery Research: Lead qualitative and quantitative research studies, including surveys, online customer interviews, and analysis of internal feedback sources.
• Data Analysis: Utilize modern analytics tools and SQL to derive meaningful patterns and insights from research data.
• Collaboration: Work closely with product managers, designers, and engineers to integrate research findings into the product development lifecycle.
• User Testing: Conduct usability testing sessions to evaluate prototypes and existing features, ensuring high effectiveness and user satisfaction.
• Reporting: Present research findings and actionable recommendations to stakeholders, enabling evidence-based decision-making.
• Documentation: Develop and maintain detailed research documentation, including participant recruitment criteria, research questions, study guides, and findings reports.
• Strategic Influence: Provide user-centered insights to influence product strategy and roadmap decisions. Facilitate workshops and brainstorming sessions based on research findings to foster design and product innovation.

• Market Research: Conduct supplementary market research to provide a comprehensive view of the competitive landscape.

• Experience: Minimum 2 years in user research or a similar role within the tech industry.
• Methodological Expertise: Proficiency in qualitative and quantitative research methods, including customer interviews, surveys, usability testing, and data analysis using SQL and analytics tools.
• Analytical Skills: Strong ability to distill complex data into clear, actionable insights.
• Communication: Excellent verbal and written communication skills, with the ability to effectively present findings to diverse audiences.
• Proactive Mindset: Self-starter with the ability to take initiative in a fast-paced, collaborative environment.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week
• Shift timings: 1:30 pm to 10:30 pm IST, i.e., 9 am to 6 pm BST
• Location: Bengaluru
• Office-based role

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Founded in 2014, Laundryheap is one of the youngest, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 13 countries, including the UK, the US, and the UAE. We aim to grow further, and we want you to be part of it!

We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

You’ll make a difference:

Reporting to the Assistant Regional Manager, as the Senior Associate - Operations (Voice and Chat Process) you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of.

The roles & responsibilities can be broadly outlined as follows:

• Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process.
• Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues.
• Quality Assurance: Investigate and correct any errors made by partner drivers.
• Mentorship: Guide and support team members to achieve their goals and improve.
• KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets.
• Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore.
• Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand.
• Project Leadership: Lead projects to improve our operations.

Required skills: 

• Bachelor’s degree or equivalent.
• Proven experience with a minimum of 3 years.
• Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers.
• Past experience working in the night shifts/rotational shifts.
• Email and chat process experience.
• Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously.
• Foster a collaborative and positive work environment.
• Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers.

Preferred Skills:

• Previous experience in International voice process (US/EU calling).
• Previous experience in operations and logistics is a big plus, preferably with exposure to supporting drivers.
• Previous experience in a startup is a big plus!

Work Schedule:

• 9-hour shifts (8 working hours + 1-hour break)
• 5 days a week (2 week-offs based on rota)
• EU shift: 12:30 PM IST to 9:30 PM IST
• Office-based role in Bengaluru

Note: 

• Immediate joiners only.
• Bangalore candidates only.
• Designation may vary based on organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Founded in 2014, Laundryheap is the leading global on-demand laundry & dry-cleaning service. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 13 countries, including the UK, the USA, and the UAE. We aim to grow further, and we want you to be part of it!

We are looking for an experienced User Experience Researcher to join our Global Product team.

You’ll make a difference:

Reporting to the Head of Product, you will be part of a dynamic and fast-paced environment and work with cross-functional teams to research, design, build, and roll out customer- and internal-facing products that deliver the company’s vision and strategy.

Key responsibilities:

• Discovery Research: Lead qualitative and quantitative research studies, including surveys, online customer interviews, and analysis of internal feedback sources.
• Data Analysis: Utilize modern analytics tools and SQL to derive meaningful patterns and insights from research data.
• Collaboration: Work closely with product managers, designers, and engineers to integrate research findings into the product development lifecycle.
• User Testing: Conduct usability testing sessions to evaluate prototypes and existing features, ensuring high effectiveness and user satisfaction.
• Reporting: Present research findings and actionable recommendations to stakeholders, enabling evidence-based decision-making.
• Documentation: Develop and maintain detailed research documentation, including participant recruitment criteria, research questions, study guides, and findings reports.
• Strategic Influence: Provide user-centered insights to influence product strategy and roadmap decisions. Facilitate workshops and brainstorming sessions based on research findings to foster design and product innovation.

• Market Research: Conduct supplementary market research to provide a comprehensive view of the competitive landscape.

• Experience: Minimum 2 years in user research or a similar role within the tech industry.
• Methodological Expertise: Proficiency in qualitative and quantitative research methods, including customer interviews, surveys, usability testing, and data analysis using SQL and analytics tools.
• Analytical Skills: Strong ability to distill complex data into clear, actionable insights.
• Communication: Excellent verbal and written communication skills, with the ability to effectively present findings to diverse audiences.
• Proactive Mindset: Self-starter with the ability to take initiative in a fast-paced, collaborative environment.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week
• Shift timings: 1:30 pm to 10:30 pm IST, i.e., 9 am to 6 pm BST
• Location: Bengaluru
• Office-based role

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is the world's leading on-demand laundry delivery service. Our vision is to become the natural choice for all laundry needs of people around the world.

What do we do? Collect your laundry, clean it, pack it, and deliver it back to you in 24 hrs in markets across Europe, the Americas, Asia, and the Middle East.

We are looking for an experienced Associate Product Manager - User Research to join our global product team. You will join a dynamic and fast-paced environment and work with cross-functional teams to research, design, build, and roll out customer- and internal-facing products that deliver the company’s vision and strategy.

This role reports to the Head of Product.

Key responsibilities:

• Research Design: Design and conduct qualitative and quantitative research studies to understand customer behaviors, needs, and motivations. This includes online surveys, customer interviews, and monitoring of various internal feedback sources.
• Data Analysis: Analyze research and other data to identify patterns and insights that can inform product decisions and improvements.
• Collaboration: Work closely with product managers, designers, and engineers to integrate research findings into the product development process.
• User Testing: Conduct usability testing sessions to evaluate product prototypes and existing features for effectiveness and user satisfaction.
• Reporting: Present research findings and actionable recommendations to stakeholders to drive evidence-based decision-making.
• Documentation: Develop and maintain research documentation, including participant recruitment criteria, research questions, study guides, and findings reports.
• Strategic Influence: Influence product strategy and roadmap decisions by providing user-centered insights and advocating for user needs. Facilitate workshops and brainstorming sessions based on research findings to drive design and product innovation.
• Market Research: Conduct market research as needed to supplement user research and provide a comprehensive view of the market landscape.

• Minimum of 3 years of experience in user research or a similar role within a tech company.
• Strong grasp of qualitative and quantitative research methods, including expertise in customer interviews, surveys, usability testing, and data analysis using modern analytics tools as well as SQL.
• Excellent analytical skills with an ability to distill complex data into clear, actionable insights.
• Strong communication skills, with proficiency in presenting research findings to diverse audiences.
• A proactive, independent work style, capable of taking initiative in a fast-paced environment.

Work Schedule and Patterns:

• Location: Bengaluru
• 9-hour shift (8 working hours)
• 5 days a week
• Shift timings: 1:30 pm to 10:30 pm IST, i.e., 9 am to 6 pm BST
• Office-based role

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.

Headquartered in the UK, our service is available in 12 international markets, and we’re currently in the process of expanding further across Europe, Asia, and North America.

We are now looking for an energetic and detail-oriented individual with fluent French speaking skills to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

You’ll make a difference:

You will be responsible for communicating with customers and ensuring that an appropriate response/solution is given to all issues, concerns, questions and compliments to guarantee customer satisfaction and brand loyalty.

Your responsibilities include, but are not limited to:

• Responding accurately and timely through all communication channels, including email / live chat.
• Maintaining customer contact for all conversations escalated.
• Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders.
• Acting as an ambassador for Laundryheap, using knowledge of the organization / our offerings to promote Laundryheap positively at any given opportunity.
• Liaising with all stakeholders to resolve customer complaints in the most efficient and effective manner, referring issues using correct escalation procedures.
• Creating invoices through the online ordering system.
• Achieving relevant KPIs that allow us to drive business results and improve the overall customer experience.
• Planning, prioritizing and maintaining a busy workload efficiently, whilst ensuring excellent customer satisfaction is maintained throughout the year.
• Working closely with account managers to ensure the customer’s needs are exceeded and feedback is communicated to all stakeholders.

Minimum Skills Required:

• Excellent written and verbal communication, impeccable spelling and grammar both in English and French.
• Relevant years of experience should be between 2-5 years.
• Prior experience with Intercom or any other relevant software.
• Email / live chat customer support experience.
• Proficient Google sheets skills.
• Experienced in the investigation of quick resolution and escalation.
• Former experience in a fast pace tech start-up would be a plus.
• To-do attitude and problem-solving state of mind.
• Customer-orientated.
• Any extra European language will be considered an asset.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week (2 week-offs based on rota)
• Rotational Shifts
• Office-based role

Note:

• Candidates who have a valid work visa to work in India can only apply for the role.
• Immediate joiners are preferred.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!

We have big ambitions for the sustainability of our start-up as well as the industry. After a successful expansion last year we are now looking for a RRegional Vendor Operations Manager to help our team in achieving the best results and drive the business forward. This is a great opportunity to join a dynamic company with a vibrant team of individuals who can help you grow with us! 

THE ROLE:

Reporting into the Senior Divisional Manager, the Regional Vendor Operations Manager will be responsible for the growth and performance of our Partner base. 

Your role will include, but is not limited to:

• Onboarding and daily operational management of Partner facilities in your allocated region. This includes, ensuring high quality processing & output and liaising with internal and external stakeholders.
• Smooth out any operational issues with your allocated Partners, in a timely and professional manner, including crisis and escalation management.
• Coordinate with the Partner Operations team to ensure all tasks are completed, and order management is controlled as per the set deadlines.
• Ensure all Partner KPIs are met or exceeded. 
• Ensure monthly Partner catch-ups that address areas such as customer complaint resolutions, pricing/contract negotiations and scalability. 
• Complete weekly Audits for your Facilities and provide clear actionable points to improve processing compliance.
• Implementation of any transformation projects to ensure that all processes, physical requirements and training are completed for your Partner facilities.
• Coordinate with the regional account managers and customer operations team to improve customer satisfaction and quick issue resolution.
• Document management, summarizing processes, learning, and helping to replicate successful models across international markets where needed.
• Work with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships.
• Keep up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.
• Ensure adequate processing capacity for orders in your region by scaling current partners or sourcing,, engaging and closing partnership leads, alongside the business development team.

Requirements:

• Minimum 3 years of previous experience in a similar role.
• Excellent communication and relationship-building skills.
• Must be able to conduct presentations, discussions and negotiations with international and external stakeholders.
• Strong negotiation skills, with an understanding of budget restraints.
• Must be comfortable analysing data sets and must possess the ability to express clear, logical thinking.
• Must be organized and a self-starter.
• Ambitious & entrepreneurial.
• Hungry for progression & process-driven.
• A keen eye for detail.
• Should be comfortable multitasking in a high-energy environment.
• Needs to be able to adapt to highly dynamic situations.

Desired, but not essential:

• Experience with Partner acquisition CRMs and/or digital sales.
• Exposure to business intelligence platforms such as Data Studio.
• Experience in working in different markets internationally, with strong cultural awareness.
• 3+ years of experience in a high-growth start-up environment.
• Can ideally demonstrate a highly numerate and commercial mindset. 
• Exposure to dealing and negotiating with commercial businesses. 
• Experience working in/with a busy dry cleaning/laundry business.

Note: Candidates who are Singapore Nationals or candidates with Work Visa can only apply for the role.

Contract:

Full time, 40 hours. 

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.

Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and North America.

We are currently looking for a Logistics Accounts Operations Associate to join our fast-growing Logistics team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

You’ll make a difference:

Reporting to the Senior Division Manager, as the Logistics Associate you will be responsible for supporting the Logistics team to drive operational excellence in Laundryheap Linen services.

Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network.

The job responsibilities include, but are not limited to:

• Respond promptly and professionally to driver inquiries through chat platforms, and other designated communication channels.
• Provide accurate and detailed information about company policies, procedures, and services to drivers.
• Analyze, troubleshoot, and resolve driver issues ensuring effective and timely resolution, and provide feedback to the relevant departments for process improvements.
• Acknowledging complaints, and dealing with them (where possible) when it comes to the missing items/replacement requests, and then escalating them to Account Management where absolutely needed
• Collaborate with cross-functional teams to escalate and resolve complex driver concerns efficiently.
• Document all driver interactions, including inquiries, complaints, and resolutions, in the appropriate systems.
• Maintain a knowledge base of common driver-related problems and their resolutions, and contribute to internal documentation to enhance team knowledge and efficiency.
• Adhere to established performance metrics, service level agreements (SLAs), and quality standards.
• Stay up to date with industry trends, and company policies in driver development and support.
• Document management, summarizing processes, learning, and helping to replicate successful models across international markets where needed 
• Working with internal teams on a series of different projects as required, to improve the overall operations.
• Keeping up-to-date and familiar with all departmental changes, company policies, and industry trends to understand driver development and support.
• Serve as the lead point of contact for all account management matters.

Required Skills:

• Relevant years of experience should be between 2 - 4 years.
• Excellent communication and relationship-building skills.
• High Proficiency in English (both spoken and written).
• Email support experience.
• Must be comfortable analyzing data sets
• Ability to express and present clear logical thinking.
• Proficient Google Sheets skills.
• Experienced in the investigation of quick resolution and escalation.
• To-do attitude and problem-solving state of mind.
• Strong multitasking skills in a high-energy environment.
• Be flexible and supportive of the team.
• Experience in working in different markets internationally, with strong cultural awareness.
• Bachelor's degree in Business Administration or relevant field

Work Schedule and Patterns:

• 9-hour shift (8 working hours + 1 hour break)
• 5 days a week:  2 week off rotational 
• Shift timings: 5:30 pm IST to 2:30 am IST
• Office-based role

Benefits: 

• Night shift allowance

Note:

• Immediate joiners are preferred.
• Bengaluru-based immediate joiners are preferred.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!